KFC Sheffield - Barnsley Road in Sheffield

I went through the drive-thru and waited over 1 hour for just two items. The staff was rude and didn’t seem to care about the long wait.

I wish I could have done 0 stars. I only ordered two items, but the wait time exceeded an hour. The customer service was terrible and rude, and I felt completely disregarded during my visit.

Best to get served at the counter, the drive through is way too unpredictable, every time I have used the drive through I have been served the wrong food and not just little mistakes but big ones, like entire orders, use the counter and expect a very long wait.

I just came around the drive through a hour ago . I was told to wait in the bay parking area , the order was a zinger tower burger meal and a twister wrap meal . The order came with very poor fries portion and the food was cold . I ordered Lipton ice teas as drinks and they tasted like water , I asked the lady about the drinks and asking if I could swap em for something else since and she goes , “ it’s all like water “ . When I spoke about the fries she goes that’s what we offer everyone (we are talking about 10 fries in a medium pack ) absolute joke and gutted that our hard earned money goes to waste like this . Please avoid this KFC

Just been to this KFC and although the food was nice, the counter staff were very slow to say there was no one in. Also I think a conversation needs to be had with the staff member called Sophie. She came round cleaning tables while we were eating and in the nicest possible way, she had terrible body odour and it put me off finishing my meal. I'm sorry but if I can smell her from 3 metres away, I'm sure her colleagues and manager can and something should be said. It's a food restaurant and personal hygiene should be a priority! Won't go here again

The chicken was disgusting so dry and so scabby. I will never eat kfc from here again.

Chips missing from order again

The order in the bag waa nothing what we ordered. Over £45 spent and recieved about £11 worth of food. Which we did not eat as was all spicey. Not good at all

Full meal missing,try and call restaurant not even bother to answer the phone

Every time we order, items are missing.

Half of order not in bag, check your order while your still there.

Nice and polite lovely food thanks

food was cold and i ordered a zinger burger but recieved a plain one

items missing, not the first time this has happened using the app

was poor as sent 6 drumsticks and not a mixture

Friendly staff. Efficient service. Would definitely recommend

Shocking again. Box collapsed leaving food all over the place and straight in the bin. Cookie mixed with main meal but was crushed in to dozens of pieces and that went the same way. Second order on the trot not delivered properly.

Great job! Lovely experience, great food and professional team

The was cold items missing from the order

Unfortunately on the menu this states there should be 2 chicken filets but there was only one on the burger when we received the order. So we have paid for something we didn’t get😠

Didn’t even get the right order

Half of the order missing tried ringing the shop no answer

Food was poor quality and cold

Food is good as always with KFC but it's rare that the order doesmt have something missing!... Make sure to check your bag before leaving!, have got home on numerous occasions to find not all in the bag! So annoying

Absolutely disgusting customer service got my order completely wrong I rang the restaurant 5 times no answer left with no food for our tea only got refund through Uber eats! I won’t be ordering again.

not happy with this order at all dudnt come with fries or bottle of pop

food was clot cold and not impressed at all

I saw it was constantly busy, employees were running about. But when it came to service smiles and ‘would you like some sauce with it’. They were smiling and joking with each other, was nice to see. Food was spot on, had to wait a little but the service lady made me aware how long and if it is ok, gave me a drink while I waited. All great

All brown meat no white meat what's the point!

This doesn’t even deserve 1 star ordered food says it’s on way then the time kept going up an hour later somone rang saying my order got cancelled and I spend 44 pounds and there saying I can’t get my money back

Didn’t turn up and it said it’s been delivered

Paid £3.99 for a large gravy and didn't receive it

10 piece bargin bucket just a bucket of drum sticks no variaty 9 and 1 small piece af chicken very poor would not go again for a long time 2nd 11 24

Fed up with things being left off of my order…. And it’s ALWAYS hot wings 🤦‍♀️

Such a poor customer sevice buy the person at drive thru today as he refused to add a forgotten item at the drive thru window. The crew member should have proper training and also awareness about how to go above and beyond to support customers according to the company's values

Thank you. A job well done to perfection ❤️

Forgotten most of my order lets just say therss a very very upset little boy

Didn’t even receive an item that we so

Nice but as always with KFC , something missing and something wrong, one drink completely missing and the other wasn't what I ordered, every time there's something, I won't be having KFC again, its actually quite an expensive meal to be wrong every time we try

Probably the worst KFC ive ever been in ,The place was grubby dirty tables rubbish on the floor. Got home with order that was completely wrong,The food was dry like it had been in a warmer for a week totally unappetising wouldn't recommend this place .

Picture shows 1 DRUMSTICK. I ordered 6 DRUMSTICKS not thighs. Got 2 DRUMSTICKS and 4 Thighs. Not happy as no one wants thigh. What a waste

I’ve submitted a request for payment - this was the most horrid Kentucky ever - cold and old - the little I ate gave me stomach ache within one hour !! Never again !

the food was nice and hot deffo 10/10 for tonight's order

Could not make payment so went elsewhere

When ordering a meal it never comes with a drink

great delivery driver really helpful special since I had a problem with delivery that canceled my order at least you got some honest drivers still

Food was hot and delivered to the hospital as requested.

ZERO STARS Never received my food even though kfc said my order left with driver

l spent £38 pound waited 2 hours it said it was delivered at 7 40 but it's 7 30 now they are saying they can't find my order annoying 😬😬😬😬

Food was very late to say the restaurant is around the corner, it took an hr and half to arrive when it said delivery time was 20mins. When everything finally arrived it was stone cold and most of it went in the bin. Safe to say we will not be ordering from KFC again.

ordered 4 pieces of chicken got sent 4 legs!annoyed!

twice I've ordered and twice the delivery man was rude this last time he is saying hurry up he got problems at home they need sacking

Two piece meal. Why don’t you give at least one breast piece. Wow how tight of yous

Rude delivery driver who wouldn’t hand food over as we hadn’t received a 4 digit code to give him, resulting in cold food. Also missing items on an order over £60. Absolutely poor service!

POOR! SELLING FRIED BONES. DISGUSTING. SPEND MONEY ELES WHERE YOU WILL BE DISAPPOINTED

Only delivered half the order. Had to go and fetch the rest myself. Shocking customer service.

Half of items missing, ordered again today missing items again

Top not put on gravy correctly so went everywhere. Waste ohat a mess.

Poor quality sandwich tiny and about 12 chips absolutely rubbish

Ordered chicken wrap deals and they was really nice and chicken was delicious

Won t be ordering again items missing and was tikd when i rang up it was too late for them to send them out disgusted

Placed order through just eat food came and popcorn chicken had what looked to be mould on I took it back and got the order replaced. Got home and the chicken was burnt . So took it back a second time and was refused a refund by the small fat headed manager that could only stand other side of kitchen and shout stuff. Rest of the staff helped as much as they could It’s meant to be Kentucky fried chicken not Kentucky grilled chicken I’m gutted I didn’t take pictures show how rubbish it is

missing items yet again and only brown meat yet again I said I wouldn't come back after last time yet again abysmal

Ordered a meal and some sides. The meal was missing popcorn and dip, and another side. Spoke to the manager apparently - Oh dear KFC he did not want to be at work today, just from the tone of his voice.

I don't like kfc here ..it won't taste gud...

The food was cold when arrived, we had to warm up in the microwave.

KFC forgot to put the hash brown on my tower burger

Ordered for food and my food was not fully packed. Called and told they can give me a code for next i come to the store, no apologies nothing. My brother had an unpleasant experience with them...now me

The mash looked like it had been half eaten and really put me off my food!

Jade was fantastic from start to finish, very polite and asked great questions to help us order as well as informing us of what sauces we could get too (that little part goes a long way for me)

No drinks received for meals. At least they delivered it this time, this branch of KFC has cancelled our orders on multiple occasions and has also even delivered to the wrong address and not taken responsibility.

Ordered £40 bucket and totally wrong 6 piece bargain bucket was delivered!

I payed for four strips and only received two

Absolutely disgusting food. 4 meals ordered. 2 meals completely wrong and all meals cold on delivery. Refund offered for the incorrect meals however nothing for the fact they were all cold Delivery said 15 to 20 mins and 50 mins later it appeared. No apologise Bad service and cold food

Never got my order got told the delivery driver took my order so had to get in contact with the store

Item missing, this is the second time ordering from this KFC location and parts of my order is missing.

Very nice everything was fresh and piping hot and gravy was nice and thick not like water for a change

What?? Ordered 4 pieces of original chicken, only got 3!!!

tasty chicken, even the KFC chips have improved and are tastier

Very small portions and cold food.

food was cold and a burger was falling apart

All the chicken was well over cooked and ended up in the bin I wouldn’t even give it my dog

not happy gravy leaked every wear destroyed the meal

always missing lots of the order

gave me nothing that I ordered at all they gave me 5 hotwings and 2 mini fillets and 2 fries with a large bottle of Pepsi not what I ordered wouldn't order from here again

Great service. Fast and good hot. Delivery driver was great

Ordered from kfc 2 large sides missing ring the restaurant to be told they won’t do anything just put a complaint in on just eat poor customer service

Food is always spot on never had an issue,the only problem I have is at times its like a youth club. Packed full of kids who don't seem to be eating in.

Missing large pop corn chicken 4 pieces of chicken fillets no hot wings and no pop would like a full refund for this all that money and most of the order missing

Terrible ! Food was cold, one of meals sent was incorrect and some of the sides ordered were missing. Won’t be ordering again!

Chicken was peng and the new chips are peng. Gravy could've been thicker but it was still peng

Missing beans and I ask for no salad and my burgers came with salad

Never arrived.... restaurant didn't want to know, Just Eat didn't want to know... someone, (maybe the driver?), got a free meal...

great service, and very quick delivery , 10/10 from me no problems at all

The food was very good but extremely unhappy about delivery. Number one it was not delivered how I wanted it to be and also left the gate wide open for my dog to get out. I spent the next couple of hours searching for him he is not streetwise at all. To my relief, he found his way home on his own. I was very, very lucky. Could you please instruct your drivers to make sure they shut the gates to prevent a devastating accident.

Best place to sit and eat and chill. Staff are lovely too always very helpful.

forgot the f****** dips again .

Perfect and very respectful to my mother. Thank you all for your services and have a wonderful weekend.

I have ordered many times from you and enjoyed my food but this time the chips not nice they tasted old and I could not eat them .the beans were placed inside the fries bag and had come open.

Cold popcorn chicken bag looked like been opened not enough breast peices mainly legs