KFC Sandyford - High Street in Stoke-on-Trent

KFC has gone down hill , ordered food , told to park up as chicken not ready , waited 20 minutes while orders by couriers were still going out , order came , no apology for delay , got home to find parts of the order missing and the chicken portions have shrunk , think there sparrow now !

I was missing things from my order and would like to complain

A wonderful and lovely delivery person a credit to your company

Food missing from the order and took an hour

ordered at 17.48. now 20.00 still not arrived

Very Small portions, staff were not being very pleasant to customers I just felt awkward… a little more customer service would be good KFC not just yawning behind the counter, its know wonder your quiet 😟

went in at 8.30pm on the 13th of november staff were rude and lazy, one lad moaned about us using table service and because he was heard by us refused to send it over and sent someone else. he also spent the entire time their shouting, gossiping with vulgar language and singing obnoxiously and off key with a few of the other staff, after the meal i ordered a mint aero krushem which they didnt want to walk over so they just left it on the counter and didnt even bother to call it out, leaving it to go warm before another customer shouted across letting me know it was their. the best thing about the experience was that the chips weren't quite stone cold, but not far off.

food was nice, delivery was quick

No drinks at all delivered, very salty meal, cold chips wast of £27.83

Our first time, will not be the last

The order took an hour to arrive and when it did the entire order was wrong.

no food delivered, they person delivered to wrong street , I was at a large nursing home on the main road , then food dumped somewhere a street away .

Friendly staff but slightly confused over orders.. Last 2 times they had forgotten items.

Haven’t been for ages as I went off the chicken, went back to get fries and gravy. They were decent and better than McD fries

Chips seemed undercooked. The chicken wasn’t hot but it was warm. Not bad, still enjoyed it.

Not service with a smile. The guy was actually scary my son said. Lots of unnecessary shouting. We had no wipes, salt or anything in our bag of food that we took out. No lid on our bucket of chicken..just put in our bag.

My personal view that it needs better management as they couldn't run a bath . And definitely no communication between staff .🤔🤔🤔

Way to salty, kids couldn't eat fillets, i tried, way, way too much salt.

I ordered food two and a half hours in advance to arrive at 8:30 PM. The food was delivered at 8:51 PM, 9 minutes before the end of my break. What am I supposed to do with it now because I won't have time to eat it.

Food was hot on arrival. I request at least 4 legs and I ended up with all legs! So happy!

Most awful kfc, very greasy and slimy chicken.

absolutely perfect speedy delivery

Burger was slat together with hardly any mayo, no gravy with either meals shocking service

Usually have no problem…but went through drive through today paid for Large meal and got Regular and also paid for Kansas BBQ dip bites and they weren’t in the bag when I got home….

I do not recommend, no fries x2 and the wrap had only chicken

courier very polite came and checked address and delivery order code before getting food out of the proper just eat insulated bag . food nice and hot this time thank you.

The order was wrong wasn’t happy

Both dips were missing from both meals. Disappointing

not happy that had to stand on door step and answer question about delivery code by driver and food was getting cold. had to computer to search in email for it and he still was refusing to hand over food till it went through , it took over 2 minutes to do. NOT HAPPY with this , should be on the receipt on just eat app telling us about it or on the website.

Would help if my chicken burgers had chicken on it!!!!!

Ordered food over an hour ago . Food arrived cold and missing two portions of chips …

The food was far to salty and inedible terrible

Wasn’t very hot only 1can of Pepsi max instead of two

Forgot popcorn chicken and food was cold

driver claimed an issue with car however the tracker showed he made a few wrong turns for some reason food was cold and I missing my x2 cans of 7up shocking customer service

food was good but only problem was my chips were missing and was extra pot of gravy d

Great service , warm food and fast delivery

items missing and burgers in the wrong boxes. won't be using this service again.

Will only use just eat as the food arrives still hot ⭐️

The food was good after a long wait through the drive through, we got to the counter to collect our food and could see 1 young man very busy cooking and when he came to the window to give us our food he took the time to explain that the wait was due to staff sickness he was very apologetic.

We went through the drive through and had only a few minutes wait for the food. We had 2 large Chilli Wraps and a portion of chips. The chips were cold when we got them but we thought we would just put them in the microwave when we got home. The 2 Wraps were disgusting. The chicken was limp, not crunchy at all. There was only enough chicken for a small wrap and it was dripping with chilli sauce. The wrap at the bottom third was just sauce and wrap. If I had been eating in I would have taken it back. Tried phoning but no reply. We shan’t be returning

Ordered at the drive through, got home and opened up a burger with PINK chicken and a hair in it!! Absolutely disgusting.

A piece of chicken was still pink inside, only noticed as it was very chewy. Not a great meal and it was binned after that

Not so fast food, very expensive for what you get

Cheese not melted, very cold, just taken straight from the fridge. Zinger not warm enough. Very poor service.

Awful! Out of stock on main food items. Staff rude and unhygienic. How do you run out of pre brought pre potted sauces ? Saw someone handling bins then handling food with no hand washing taken place.

Only marked the service as a 4 because the floor looked like it was quite greasy and needed a mop.

food was cold, items missing. not for the first time

The chicken was very dry, chips (fries) were burnt only thing nice was the milky way milkshake

missing half the order and was cold again.

Absolutely shocking service got order home half of it was missing a boneless banquet meal contained 3 chicken strips 4 pieces of popcorn chicken no chips not even half the meal that costs nearly 10 pounds and to top it all off family bucket sides were missing aswell the only reason I've give 1 star is because there wasnt a no star option

Didn’t bring my gravy or dips.

Wrong stuff wanted beans not mash potatoes

Wrong sauce on burger ruined it

Paid £2.99 (£3.99) with a drink and received hardly any fries as pictured and one Mini Fillet even though in the picture it looks like there’s two. Not even enough to feed a child let alone an adult. Chicken also tasted undercooked. Will never go back, poor quality and quantity!!

Food was mild warm missing items quality was poor didn't enjoy

order never arrived, app says delivered but apparently to wrong address. just eat said please wait 7 days to respond (via email as no number added ) KFC sandyford said we don't deal with drivers . useless

Only half my order turned up!!! Ended up being £16 for 2 mini fillets!!! Joke!!!

Arrived in good time and food was hot and fresh, delicious

food was cold,corn and chicken wings completely missing.should have known better than to order from here but gave them the benefit of the doubt.never again

Awful food AGAIN! The last time I visit this place, chicken was bone dry like it had been under a heat lamp for 2 hours, awful waiting time, in the drive thu for 20 minutes. Threw food away after one bite, good for giving you dioheroa that’s about it

Most of the time unavailable for order online

It was absolutely shocking. There was nothing positive to say about the experience today. the place was untidy, the staff were hopeless, and the food was awful.

little rude delivery driver didn't want to wait while I checked it wasy order.

Good KFC branch enjoyed a zinger stacker meal.

Cold sandwiches and it always dirty and unorganised

No chilly dip and no garlic dip

right one sent and received this time but still missing items again. photos sent.

Ordered 2x 8 mini fillets at the drive through when I drove to the payment window I was asked if I would like ketchup or mayo I declined but said I would like BBQ sauce to then be told no as there was an extra charge … I said that’s fine I will pay extra for it to be told no he couldn’t do that and advised I would need to go through the drive through again for a couple of post of BBQ sauce 🤔🤔🤔🤔. Absolutely ridiculous what happened to great customer service ???

Food slower than definitely expected and way to many dirty tablets: however, I don't understand customers walking away leaving the mess they do, but its still only 30 seconds to wipe down after

Could not say as was picking someone up

Heard no knock on the door. Food was left on our doorstep for who knows how long. Food was cold and did not include the gravy we ordered. Requested compensation but told this was not possible due to the food being supposedly delivered early. Shocking service all round.

order was missing the bottle of Pepsi max , u sure if courier or store forgot it

Food cold again every time I order man it's getting ridiculous

Food was cold also had mayonnaise on when I had clearly requested no sauces at all. Very disappointed

missing extr reg fries and can of Pepsi from the meal deal. this keeps happening not very happy with this.

Had the ultimate barbecue chicken burger meal to take out, service was quick but the food was cold, £18 wasted

First time I have used just eat but will definitely be using them again

Absolutely disgusting service, the girl taking the orders was fine but the ones preparing the food was horrid. Scrunched up wrap thrown in the bag. Vile

The guy at the door was nice and the food was warm

As expected. Polite delivery driver. Thanks

Service was great!! I left a note asking for gravy if it was possible as I couldn’t select it and there was a free gravy in the bag along with a note! I liked this very much and appreciate the extra time put into my order xx

Bread was stale and hard and missing gravy items

Very bad oily and greasy dark chicken I think never changed the oil test was very bad but unfortunately we living far away and I recommend to everyone please don’t try this place .

Thank you for the great service. kFC just fell short by missing some items from my order , nonetheless,well done Just Eat .

My 14 pieces of chicken were missing from the party bucket. Have contacted just eat regarding this & nothing!

How hard is it to read an order off a screen and put it in a bag? Absolute waste of time. Always find a way of messing up my order, every single time.

Chips were soggy and cold but everything else was perfect

One of the best KFC restaurants in Staffordshire

sides were missing from the order

Ordered a bucket which included chips etc, none of the order has arrived, no chips or anything, joke

Unfortunately given poor quality chicken, missing popcorn chicken (again) and chips were a little on the cold side.

Order was late and missing drink

I ordered two small pots of gravey that did not come. these come to almost £5 and the meal wasn't the same without it.

It's one of the best in Stoke, service is quick and the staff are really great.

Sloooow service. And the order was wrong.

Order had fries and corn on the cobs missing. Also regular popcorn chicken instead of large. Not happy.

Good food, good delivery, food hot thanks, everything ordered was delivered

Perfect prepared food, delivery on time, nothing missing. Well done !

food was early and hot!! Go KFC and the driver, keep up the good work