KFC Rugeley - Leathermill Lane in Cannock Chase

Food was like it had been standing for a while

very polite and very friendly person

Fries were cold and chicken was Lukewarm

Food was good then delivery driver rude and obnoxious

Food was cold to the point we had to reheat which is never good for a KFC. Almost 1hr wait but it is a Saturday Evening. TBH hate fast food delivery around here due to time to deliver but was a lazy night.

I wasn't happy with my order from kfc rugeley and I won't be ordering from them again the food was cold the chips soggy and the gravy was so thick I could of stood a spoon up in it

awful food was cold and also bag was broken chicken sticking out bottom of bag

Bag came ripped food was cold on arrival with exception of the beans and gravy with the wraps being inedible and lacking fresh chicken ( hard and rubbery)

Just get more delivery people when you’re doing your food at a busiest time of the evening thank you

Unfortunately every time I've been here the service is awful as is the food! Never any food. I placed an order online and turned up and still had to wait 20 minutes?! Staff were rude. Poor management, no organisation or common courtesy! Such a shame as the location is much easier to get to than Cannock but saying that I'd rather travel an extra 15 minutes to get food that isn't cremated and have a better level of customer service.

delivery was an hour and half. i expect compensation for this.

Arrived quickly and hot just as it should be.

My order was missing a side (beans - which had been added separately) and some fries and they sent the incorrect drinks

Great meal but NO popcorn chicken

I don’t know why we bother going back, food is rubbish, burgers are badly stacked, bread is soggy, i ordered a rice box, the salad didn’t have any dressing and they put a random piece of chicken instead of fillets. Iced tea was just water and ice, we paid extra for sauces and we didn’t get any! Completely disappointing!

Was missing my regular popcorn chicken not impressed

Beautiful food alot better than most KFC chains near bye!

Been there twice on both occasions they only want cash no card payment. Chicken skin hard and razer sharp asked the girl for drumsticks she said are none when I open the box there were drumsticks there seems she hadn'ta cluewhat's a drumsticks. .never going there again.advise other people to stay away.

it was not good at all my chicken was uncooked and it took so long

Very good chicken, average fries, but that's the chain not the franchise. Will revisit.

excellent courier and enjoyed the KFC

paid £2.49 for gravy for it not to turn up

was very disappointed with my food this afternoon, chicken fillets were undercooked and chewy and the sauces i received wasn’t the ones i ordered, seemed like they rushed the chicken, won’t be ordering again unfortunately

The status of my order showed as delivered when I'm outside waiting for my delivery. I called the restaurant who did some digging and advised often drivers steal the food. Not only did this delay when I was meant to have dinner but had to go to Uber eats to get my food delivered as there was no guarantee it wouldn't happen again. absolutely shocking. spent my evening on the phone trying to resolve this. now I can't even get a full refund as service charge is not included on refund.

seems to be a lot of missing items again lately. twice now ondcweek after the other.

Terrible box delivered. Stale wings and I got 8 pieces of drumsticks in my wicked variety bucket.

Luke was kind and helpful, provided great customer service.

Keep mixing up the order. Putting food into different boxes

Recent Saturday night drive thru visit, friendly staff, 15 minute wait for food, worth waiting for as the food was hot,fresh and tasty and the order was correct

Food took forever and came spilled out the box

delivery was a joke, ordered the food at 20.13 and it arrived at 22:20, KFC claimed they never seen the order, shocking customer service.

Missing dips(Sauce) from both box meals Wrong side delivered Missing items from box meal Cold chips on both meals.

Missing items as always from Rugeley KFC would not recommend

food tastes great but always missing something

missing items from. delivery told driver whilst still here,said he was reporting but not sure he did

Only 1 worker inside, 30 minute wait for the food usually get the order wrong and the tables are dirty

Decent KFC. Nice staff. Orders slightly slow but was cooked fresh.

2 pots of gravy no corn?? This place never get an order right.

Food was okay, order was short of coleslaw that was ordered.

Luke warm food and one drink missing. For close to £30 you expect a little better than that. Shameful.

Wrong burger meal was delivered.

I never received half my order.i will not be ordering from kfc again.

Credit where credit is due, I have received my full order over the last few deliveries. Before then it was a surprise to receive an order without something missing. Things are definitely improving from KFC Rugeley.

Can't believe how long the wait between ordering and delivery was. 1.5 hours!!! Justeat took nearly an hour to 'assign a driver' - then the driver had to wait at KFC for half an hour ... won't be doing this again

Food was cold ' no sauces on the burger ' ordered 2 zinger meals 'spicy chicken wings were horrible ' quite clearly our box meals we're not fresh 'was an awful experience food wise ' will never use again

The zinger tower burger was really nice hot same with the corn but the chips were warmish which isn't the problem, the 2 hot wings were stone cold like they had been left on the side for the day. I get when things aren't hot but freezing cold chicken is disgusting also if you pay for extra chicken it's nice to actually receive it

Fabulous thankyou all perfect thankyou xx

4 missing items .1 hour 45 minutes to arrive

no large gravy. rice pots look like they've been eaten about spoonful in each and food cold stuff missing no bothering again rugeley kfc is a joke

Amazing food and incredible delivery driver speedy ans polite

Absolutely shocking spend £27 on 2 fillet tower box meals and when they arrived there was no hash brown and no sauce on both the burgers !

Called here as we visited Rugeley canal . Never again run by kids food was shocking nothing like the pictures. I had to open the bun to see my zinger burger got about 10 chips and the Pepsi was flatt no fizz. I should of returned it really and had a refund. Should of gone to Morrisons and got a sandwich. Lesson learnt. Disgusting

Terrible tasteless food drinks were flat,Only popped in has visiting Rugley,Never again, ordered food for it to be partly missing and wrong,The staff have no experience with people and they only looked about 15,Digusting for the amount you pay and looks nothing like advertised,First n last time for us.

food was hot for the first time ever and correct 😋

How do I pay for it? It refused the payment but I got my food

Food and order were perfect, arrived quickly and was nice and hot.

Awful service waited forever for food and it was of course cold.

No food delivered been waiting ages and told havent recieved order!

My order was missing fries and a drink

Ordered last night and my wings were raw!

As per usual missed something from order. Am amazed when they actually deliver order in full.

sadly missing the mini fillet burger

Very long wait, cold food, wrong items, utter disgrace. Staff obviously haven’t been trained as they don’t have a clue. Back again to give them another chance. 20.02.24. No improvement. Ordered a zinger tower with super charger mayo. Got a original tower with bbq sauce.

It was cold and the food arrived 1h30 after the order was accepted.

Over 2 hours we waited for cold food, will never order from here again.

Horrendous. Passed from KFC back to you. No one accepting responsibility. Very worrying that an order arrives two hours late when my son and I are in bed. Please can you address this?

From the first time listed, it was an hour late. The chicken was awful and over cooked. It was cold on delivery and part of the order was missing. Had a delivery before that was great- this has been disappointing.

The delivery time kept getting later. Ordered at 7.10 delivered at 8.45

I called the restaurant and one of the fryers was down. This needs to be communicated to customers prior to order placement. This restaurant has never let me down before so part of my order (the fries) were undercooked and cold.

All food was in wrong boxes and mash was missing.

Don’t bother unless you want a 25 min wait for a drink

Once more we had missing items from our order. I went without my meal yet again as it wasn't delivered. This is not the first time by any means. Completely fed up with it now !

ordered at 11.19 arrived 12.47 I had to leave for work at 1pm absolute shocking for time by the restaurant will not be ordering again !!! courier no issue as he was at restaurant waiting for the food also !!

No mash-even though we have paid for it. Also,the food was dumped on the doorstep,just relieved a text saying outside. Very rude. Will not order again

awesome tasting food loved it thanks

The driver was very kind and she came back after forgetting to deliver my drink. Top service.

Food was over an hour since we ordered. When it came there were no chips and my zinger burger had no burger bun top?!

Ordered online. Most of order missing. Food was cold. Chicken over cooked. A shame as the last meal i placed in august last year was nice

Put mashed potatoes instead of fried

Delivery time kept changing took over 2 hours and only half the order arrived and what did turn up was cold and awful

Was disgusting when not flavour me and my partner could taste was just put salt!

5 items missing from the order and the food is stone cold. Absolutely shocking service from KFC Rugeley!

A lot of people say KFC is expensive, and they are wrong for the most part. You see, a lot of people judge the price by looking at their massive signature meals like the boneless banquet, which does cost quite a lot. There are more than a handful of very affordable options on the menu, however. A mini fillet is a good example as it only costs less than £2 and it will fill up most smaller stomachs. They also have many full sized meals for around £3 and they contain a wide amount of food, which would arguably make it a better deal than other fast food places like McDonalds which is just down the road, and I have never gotten my order messed up by the KFC employees like I have with McDonalds.

I was watching the map and driver took an unnecessarily long route to deliver and food has become cold

Driver slammed in the door walking my baby, there is a sign in the door saying please ring doorbell sleeping baby, doorbell is clearly visible.. she then left food on floor covered in mud

I had 3 items missing from my order gravy, chips and chicken and I had to wait over an hour for my food absolutley disgusted with this and never will be using it again!!

served by a lovely girl called maisy she was very polite and my meal was very tasty , fast and friendly service ❤️

Nice restaurant, helpful staff and good atmosphere.

The driver was fantastic. Exceptionally polite and a pleasure to deal with. He should be commended

the food was packed well, but it was cold and 1 of the burgers was soaked in something

Freezing cold food that had ti be microwaved, i have just watched it be driven around rugeley. No wonder its so cold

First order was cold so had to replace, staff very lazy restaurant was very dirty tables unclean and paper towels and straws on the floor, toilets were a disgrace urine everywhere, Not forgetting the unruly vape smoking teenagers allowed to do what they wanted as staff too frightened to say anything

Driver left food on door step x

Staff on drive thru were friendly, although they didn’t use the pay section or say they weren’t using it so we sat there for 10 minutes waiting. Only god knows what was in those krushems, because they did NOT taste like krushems one of the ingredients was 100% out of date, the chicken wasn’t fully battered and the beans were stuck together and gloopy, chips were wet and soft Wouldn’t come back again, wouldn’t recommend. The maccies next to it has better reviews.

I've been given wrong order Been given order for John l My order was Colin Gibson .

things missing off order. had to come and collect

Large popcorn chicken missing, incorrect drink and 3 small beans instead of larges

Ordered on app and had no issues. Collected food from drive through, food was passed through a small gap in the hatch, the server let go of the bag before my husband had got a proper grip on it, the bag ripped and landed in my other half's lap, the server quickly turned her bag. I shouted excuse me to the person who passed the food through yet we were ignored and she turned round quickly and the hatch window was closed on us. Other half knocked on the window several times but no one came despite the staff looking over at us. The food was hot as it was burning my other half's lap. We pulled into a space and he put the food back in the bag. I told him to either go back through the drive through or we will go in. He said he was just too exhausted after being at work since 2am that morning! The chips were piping hot Corn on the cob hot Hot wings were warm Popcorn chicken cold probably because it landed on my other half's lap. Bucket of chicken, the skin was sloppy on the chicken that we managed to save! The rest my husband was wearing! Chicken fillets were ok Gravy was hot To top it all off, the family members who had the food were all up in the night with poorly tummies! I can't make a comment further about customer service as if we had have gone back in the shop they may have changed our food. However as mentioned when we shouted excuse me and banged on the window we were ignored. This is our first poor experience with a kfc chain, not that we have it often!

This place has sorted itself out now. It was awful when it first opened but now a very good kfc

Had a takeaway no drinks with order mixed up order no sweet chilli with order really not good enough. Not the first time I have had bad experience with Rugeley site. Macdonald here I come. Looking at reviews appears to be a pattern here