KFC Rotherham - Fitzwilliam Road in Rotherham

Everytime we come here we always see the same people and some are friendly however it seems to be largely non English staff whom we can hear speaking their own language and we cannot get their attention when wanting to order. We take no issue with the type of people however we cannot order or get attention in a language that we do not speak. I expect to be understood and visa versa when I arrive at this kfc. I feel sorry for the English people working there if This is a regular occurrence.

Absolutely disgusting! Went to order my food had to wait 20mins for 2 burger meals! My order was taken by the manager no smile looked so moody! I ordered large meals but got regular. Went back to change my fries and drink n the fries were cold. Bins overflowing with rubbish had to clean my own table myself!! Staff standing on the front hands behind their backs. Manager in the front busy talking n laughing with staff members never going there ever again. I don't know who hired this guy as a manager because clearly he does not know how to run the shop. Pathetic

Not very clean at all no more visits for me

10 piece mega bucket 2 pieces were that tiny I've had bigger meat balls too much seasoning /pepper on chicken pieces spoilt them

Really slow service. No original chicken available

Great food and great service would visit again

Ordered a 6 piece bargain bucket, got home and only 5 pieces

Excellent service by jamal . Face of KFC . What an employee . Amazing ? KFC give him pay rise . He deserves management position .

Sometimes I have had to wait a long time.

Wasn't as spicy as the one I tried at Cleethorpes but enjoyable, I had a bucket for 1,great value for what you get.

Food is great but they have got our order wrong numerous times, the most recent one they left 10 pieces of chicken out of our order which we didn't know until we got home. Check your food before you leave.

Always been a good experience but just turn the music down a bit please not off just down. having to repeat yourselves when ordering is frustrating not good. Other than that enjoy going there regular.

Absolute garbage,,,, £18 family bucket,,, cold chips,,, pathetic excuse for chicken pieces 🤷‍♂️, over done, bone dry meat & at least 2 of the portions wer nothing more that a shrivelled up wing, extremely disappointing, wont use this outlet again

ordered several chocken sandwich meals, again only few fries, sandwiches were tiny. not worth to order chicken sandwich meal. just ordered takeaway kfc, the large fries did not have many fries,.

Recently I have visited this KFC we had amazing experience with everything , I really want to appreciate the manager Mohit , he was very helpful and polite, amazing experience

Very dirty/untidy, no one seemed interested in cleaning the tables or floors, when the were not busy the staff would just stand talking, they need to go to McDonald's over the road to see how to clean tables and sweep floors

Worst service & portions. Its good to come here so u appreciate other kfc branch services

Rubbish every single time missing food in restaurant same on delivery never ending story

Clean and friendly staff but KFC are getting expensive, all not just this one

Had a zinger burger meal. Worst meal ever (£7.50) Soggy nasty chips Smallest burger ever Flat Pepsi Last time I visit KFC worst food ever. Can not recommend anything good about this KFC branch

Great place , good Chicken. Nice fresh chicken

The food was ok, but the staff just had no interest. No customer service at all. Wasn't bad but just nothing ....

Literally every order is missing somthing everytime. I get missing it a one off but how hard is it to get it right. Starring to think there doing it on a purpose now

Food was cold chicken over cooked and dry just thrown in bag waste of money

What an absolute joke this place is to get home and have no chicken in my order then when you try ringing them they don’t answer the phone will Neva go again

The chips were burnt and greasy. The chicken was lovely though

Typical KFC. The staff serving must have been having a bad d ay as there was no smile on her. Her service was really poor. The food was average

Chicken was dry but it was a cheap meal.

my daughter in law ordered from here. cold when delivered and gave all 4 of us upset stomachs. will never order from kfc again .

Called in for a chicken meal got a fillet burger meal with hardly any chicken in it for ten quid odd.Come on KFC no wonder nobody uses you any more as your clearly not supplying a fillet of chicken are you as advertised.

The food wasn't as good as before. The chickens weren't as crispy as they should be. And taste wise it's not worth the money we spend.

Food was great good quick service 😋 my granddaughter loved the play area 😀

Best KFC 🍗 in the North BY FAR !!!

Fresh and fast and tasty but not always.

Best KFC within sheffield vicinity.

No wonder more people get food delivered. You might as well eat where it's warm and comfortable. The place was freezing! Table service goes as far as shouting your number out too. The food was nice though which is the main thing.

Really not a fan of KFC since they tried tk go all healthy.

Ordered on the KFC app which had malfunctioned, so I had quite a lengthy wait time. There was no one else in the drive thru luckily! Managers and staff responded well to the situation and food was fresh and hot.

The staff were really friendly and it was quiet as it just opened ...I'd rather go there than wickersley they are so mardy

Food was cold went back to complain and staff memberhad bad attitude and said temp was OK.

The overall atmosphere, parking facilities more importantly other surrounding restaurants i.e. Toby Carvery, McDonald's, Taco bell etc and supermarkets Asda 24Hrs, Iceland, free parking, makes it a wonderful location.

Fast and hot food. Staff didn't seem to want to be there

Great place gorgeous fried chicken especially and the gravy is the best of the best 👌 👍

Specifically asked them not to put any wings in my chicken box and they did..clearly don't listen to you.

Theyre always slow, always frustrated at one another. Dont go if you dont wanna wait 30 mins at rush hour

Very rude workers and no apology after 40 minutes of order preparation and very bad quality

I regret to say that my experiences at the only Halal KFC in my area have left me disappointed on multiple occasions. Despite reaching out with complaints many times, the quality of the food continues to be a letdown. i am leaving the bad review because im jot someone who always complains just to get the vouchers or false claims My primary concern revolves around the preparation of the chicken. It seems that they consistently over-fry it, resulting in chicken pieces that are not only excessively hard but also unappetizingly dark and burned. This makes the food unsuitable to eat and leaves a lot to be desired in terms of taste and texture. In addition to the persistent food quality issues I've encountered at my local Halal KFC, there's another aspect that i am disappointed – the drive-through experience. It's a matter of common sense, really. When I order my meal in-store, everything I need – ketchup, tissues, and the like – is readily available. I can simply grab what I require and enjoy my meal. However, when I opt for the drive-through, it's primarily for the sake of convenience. Yet, consistently, I receive my meal without any ketchup, mayo, or tissues. It doesn't make sense that I have to go through the drive-through, park my car, and then enter the store to retrieve something as basic as ketchup or tissues. I'm not an impatient person, and I understand that businesses can get busy, and staff can get tired. However, it's essential that the staff know how to handle customers, especially those using the drive-through service. Believe me, this inconvenience is not something I've encountered at other fast-food establishments. It seems to be a recurring issue unique to the Halal KFC in my area. It's frustrating and disappointing that such a simple matter can't be addressed efficiently, given the reputation KFC holds in the fast-food industry. I hope that the management takes these concerns to heart and works towards improving both food quality and customer service in the drive-through. I appreciate that the management has been responsive to my complaints, often sending vouchers as compensation. However, the real issue remains unaddressed – the consistent lack of improvement in food quality. I'd much rather enjoy a satisfying meal than receive vouchers for food. As a customer who genuinely enjoys KFC's offerings when they're prepared correctly, it's disheartening to see this persistent lapse in quality at my local Halal KFC branch. I hope the management takes this feedback seriously and takes concrete steps to rectify the ongoing issues. Until then, I'll be hesitant to return and recommend others to exercise caution when dining here.

As usual, the KFC service is slow, hardly any customers but staff standing around doing nothing then an influx of customers, staff still standing around, on a bright side, the food was hot! Please KFC sort your service issues, if orders can be fast for the drive through why not for the eat in customer???

Very good service but we was the only four people in. Food very good as all KFC that's our grandson answer. Very clean and tidy will go again if in Rotherham.

Absolutely love KFC, so does my family. Fantastic service as ever at this one, quick service and always quality food. Only reason I give 4 stars, and I'd give this to every one, inflation! We are on £50 a visit for a family of 4. We used to eat here as an end of week treat.. it's now a monthly treat. Regardless, still our favourite fast food restaurant.

Dont like it here horrible staff

My Order No. 2069 and 2074. The staff was so unprofessional to me, the did not even bother to take my order I called them thrice but they were not listening. Even the food was cold and the cappuccino was made so bad and it was cold as well. I asked them twice to warm my coffee but if no use.

I don't know why people rave about KFC every time I've had it, it's been waste of money.

Best KFC in rotherham same i don't have it no more (diet)LOL But the family love it

Popped in while waiting for our car to be serviced, and it was a pleasant atmosphere. Food was ready within about 5 minutes of us ordering. It was served hot and very well cooked. I will definitely be eating here again. 5 stars.

Clean premise. Staff ready for shutdown as was 10.15pm .not very happy ,talking amonst themselves ,

I recently had the pleasure of visiting the Halal-certified KFC drive-thru at Fitzwilliam Road in Rotherham, and it was an absolute delight. Here's my enthusiastic review of this fantastic halal drive-thru experience. KFC at Fitzwilliam Road offers a drive-thru service that not only delivers exceptional taste but also caters to those seeking Halal options. As a Halal-certified establishment, they ensure that their food is prepared in accordance with Islamic dietary guidelines, providing a welcoming dining option for the Muslim community. From the moment I approached the drive-thru window, I was greeted with efficiency and a friendly smile. The staff members were knowledgeable about the Halal options available and provided me with the necessary information to make an informed choice. The menu at KFC offers a wide range of delicious Halal options. Whether you prefer the classic Original Recipe or the fiery Zinger, you can indulge in the finger-lickin' goodness without compromising your dietary preferences. The chicken is always cooked to perfection, with a crispy and flavourful coating that leaves you wanting more. The generous portion sizes make it a satisfying and filling meal. In conclusion, the Halal-certified KFC drive-thru at Fitzwilliam Road in Rotherham provides a good experience for those seeking Halal options. With their friendly and efficient service, delicious Halal menu options, cleanliness, and great value for money, it's a go-to destination for a satisfying fast-food meal that aligns with your dietary preferences. I highly recommend the Halal-certified KFC drive-thru to anyone in search of a tasty and convenient dining experience.

What a joke no fries in zinger meal what looked like 2 chiken wings for pieces of chicken and all cold to add to it , not using again . Terrible . I would have given 0 stars if possible.

Staff rude just stud around talking I was waiting for about 10 minutes before I got served

Didn't go inside,we,drove through

OMG the Food Was Delicious 😋 love it 😀 😋 Amazing not 2 greasy 😋 it was perfect 👌 Thank u 😋

Gets worse this place forget the gravy everytime or the chilli bites have a spec of sauce The forget something every time

Fast service. Go here often and always has polite workers.

Lovely staff lovely experience. Lovely food

I'm not a fast food fan but it was fine.

ordering for delivery 4 times orders been incorrect Staff are rude,

Recently visited this establishment on the way home and was impressed. Car parking is available when it's not full but there was enough when we arrived. Afew disabled spots near the entrance when available. Only afew people in when we got there so got straight to the counter and ordered our meals. A very friendly chap was on hand to help and we were soon at a table tucking in to what we'd ordered. Everything was as expected, nice and hot and tasted as it should. Very clean and tidy and all the staff seemed to be working as a team and taking care of business. Would definitely be back.

The food is warm and nice but the wait is a bit long that's why I gave it 4 stars but other than that it is the best ❤️❤️

Very bad never again bad service could chicken .

The food is usually nice and hot, the service isn't always quick but they are always happy to correct any problems without hassle. If I want KFC, this is my go-to branch because its the most reliable.

All staff are friendly usually but last time went manger was very rude should not be a manger if he is how he is swearing and rude and add my little boy there not happy with service will not go bk at all

Very slow service. They pay more creedance to delivery orders. The staff are fine its probably the system employed by KFC?. May need ammending as there were other customers mumbling disdain like myself.

Very Hot ..freshly cooked .chicken How kfc 🍗 should be...friendly staff Easy parking..clean restaurant..

As always the order is missing something This time the 🍟

Proper dirty place with rats and me and my husband woke up with food poisoning NEVER GO HERE!!!

Always good food from this restaurant, and the staff are incredibly nice and happy to help. Thank you!

food has been better from here, was all warm not hot, because of issues on there side I couldn't use my blue light discount and service was very slow

Tried to order on the phone app, which was not working, asked staff what was wrong, said not been working for any of the stores for a while, and they were trying to get it back online. So customers could not use any offers as they don't have any way of doing it manually. Chicken was OK, but batter seemed overcooked.

Apsalutely discusting ordered yesterday and I still feel shocking, not long after eating symptoms of D&V started felt shocking ever since food tasted discusting tried to contact to inform them foods contaminated since yesterday and I'm not getting anywhere apsalutely vile don't get them through Uber eats impossible to contact them to resolve any issue arise

Food absolutely rubbish kfc is Done for me what has happened to kfc is gone terribly bad

Slow service due to uber drivers getting priority

A good kfc this one, gravy is always a good level of what is expected. What is annoying is the wait. Drive through tends to be a little laggy. Fix that, you'll get a 5.

Been waiting outside the shop for 10mins for them to tell me they close at 9pm still haven’t completed my order. My app and the website say they close at 10pm. Staff showed now compassion and didn’t ever apologise.

I order through the kfc app for the Fitzwilliam Road restaurant, i got no food no money never ever again i will jst stick to using just eat app, £22.91 gone no food for me and the family.

Slow service and freezing inside

Just placed an order never told that sides I order were not available. until pick up when individual in question stated they could not be bothered to cook any more sweetcorn poor service

Good hot food, had 10 piece bucket and had good selection of pieces. Clean and tidy restaurant

Constantly messing up orders. Either wrong food. Or missing food

Definitely one of the better KFC restaurants. The place was clean, the food was nice and hot and wasn't too busy when we visited.

Drove to 3 different KFC's in the area, 2 were shut at 8 (fair enough, they do say that online) so I came to this one at 9pm as it apparently shut at 10, it was closed. Thanks for wasting nearly an hour of my time with your ridiculously early closing time. False advertising isn't a respectable business practice, and if you're not capable of updating your opening times online then you probably shouldn't be in business.

KFC in the UK taste a lot better than those in Australia!

Chicken was dry and over cooked, order was missing items. The price serms to have increased alot.

Every time I buy something from them, something is missing from my order and another problem very dirty inside both on the tables and on the floor

Average speed of service but have to remind the staff for straws and napkins on the drive thru.

Best KFC in the area. Staff always do their best for us, rarely have mistakes or issues. Is dependably good chicken.

Friendly staff. Clean and pleasant surroundings. Good grub 😋

Says closes at 11pm on google but doors locked at 10pm make your mind up and put proper times online

Really bad service and didn't want to help will not be going there again staff seemed ignorant and care

Great service and food was a good price

Poor customer service, Stupid people working here. Dont go DON'T. every time they wrong order served me, even this time my order gave someone else and saying they gave me and fhey recognised me. Finally seen cctv footage and proved wrong. Then not bothering to apologise.