KFC Oldbury - Wolverhampton Road in Sandwell

Food is always up to scratch in all branches. This is the one I use so yes all good

Chicken was extremely small and dry as a bone

missing items from what I ordered

4 chicken missing not refunded

Food was delivered on time but was cold so had to be reheated in microwave and no drinks were delivered as per the order

Smoking his vape while delivering my food to me in his hand couple of been pregnant and he’s smoking his electric pen next to me puffing away , made me come out and get my food didn’t ring the door bell very lazy big man

Chicken was just over cooked and dry,

Ordered beans as a side got no beans! Ordered Kentucky mayo got none. Gave me spicy mayo instead which I can’t have.

My food was cold,they sent two cold fries and the food was not fresh at all, they did not send sauce

The food was very cold and not eatable

chips was like rubber zinger chicken burger was as thin as anything

Everything was cold and they gave me the wrong burger and i also brought a mini fillet burger and jus gave me a fillet instead

The driver knocked on the door and then tried to open our front door as we took like 2 mins to answer the door, he kept trying to use our door handle to open the front door, very unhappy with the fact he tried to open our door as anything could have

Left out my dip, what I paid for, chips are not nice, dident eat them

Cold fries, warm gravy, normally able to request just drumsticks but not today, total waste of £17

everything stone cold not worth £18 this is less than a mile down the road so food shouldn't be that cold on arrival

Never turned up so not good I’m inwell and can’t leave the house was depending on my order

Adnan very pleasant and helpful !! Great service

Great service from the driver and great delivery, but some of our order was missing which was disappointing as we paid and didn’t receive and someone had to go without.

No food delivered, despite app stating it was. I waited next to the front door. No delivery was attempted.

I went here the other day the staff member with the grey beard and glasses had awful service and was extremely rude to staff and other customers. We could hear him from outside the store yelling disgusting things.

I received the wrong food and I could not eat it

Always "forget stuff " like popcorn chicken for example they have stock levels and sales and think your stupid and just don't put it in so then they can take it home ......

half the food was missing and they couldn't care less about it. zero customer service skills!

I have ordered this burger twice now and on both occasions i gave asked for no sauce and bith times it as arrived with sauce,very disappointed

Nice hot food and polite delivery driver

Never came with the extra popcorn chicken

Great overall friendly service happy with food. Would recommend 👌

Food was tasty and fresh and also staff was amazing

No sauce on the burgers, and the burgers were a bit cold

Toilets very clean, staff friendly and food was hot

Only issue is this is the 2nd time kfc has not put the dipping sauces with our food.

Absolutely sensational, fresh, juicy chicken. Definitely recommend this branch of KFC.

only problem order the meal deal, no drink came though , will have to think twice about using just eat for kfc 2nd time it's happened now .

I had the worse experience at this KFC. On saturday 13th July (last week), I ordered food for my mother at the drive-through; I paid with my card and waited and waited at the window to collect the food. After about 7 minutes, the young woman returned and said my card didn't work. I looked on my banking app and it showed that the payment was pending; no surprise as it was Saturday, I showed it to the assistant, she closed the window. 10 minutes went by, no food and no one returned to speak to me. The queue behind me was building up. I got out my car and knocked the window. Eventually someone ca.me to speak to me. I couldn't believe they'd just left me there! The man told me that their till haven't taken any money, I said they had because my bank said its pending, but if they said it hadnt, could i pay for my order, I had £10 only, and if they could allow me to bring the money later as my mum aged 99 was waiting for thd food. Then we could sort out the pending amount as it would show up by the Monday . To cut a long story short he said he'd speak to the manager. Another 10 minutes the on duty manager refused to come and talk to me, I had to go into the restaurant, the man in the car behind me was shouting at me. I eventually got him to talk to me and all he would say was that if I wanted food, i'd have to order what the £10 would buy. Neither he nor his staff had any respect for me or the fact that my app said the transaction had gone through; I kept calm. He said mant times kept saying it would disappear off my app by Monday. I was full of dispair, I asked for a note saying I hadn't had £14.46 worth of food, he refused! I ordered a hot wing meal and was so flustered I didn't realise until I got home thst thd manager hadn't given me a drink with the meal. On Monday 15th the £14.46 came out of my account. I went to the kfc oldbury and spoke to a lovely English woman. She saw what went on, I had no proof thst I didn't collect the £14.46 food but had the other receipts for £6.99 on the same day. I was lucky she believed me! She went to see the duty manager, he didn't come out, he was 'on the phone' for a long while! Probably the same one from Saturday! This lovely lady refunded my money, she said she believed me. I can't believe the lack of respect or customer service. Unfortunately, I am saddened to say, that i believe that this was a racial issue. I have never heard of anyone being totally ignored like that before, by the manager and the 2 other members of staff. When I got the hot wings home, they were the small dried up and quite cold. I do not recommend this 'restaurant' and will not be returning there any time soon.

great temperature of food, sooo lovely plus free chicken popcorn,

I have not received my can of tang???

Looks incredible now they have done it up, incredible service, the new ordering screens are beautiful the whole place looks amazing after the refurb

food was luke warm when it arrived as it looked like the driver had 2 drops as I think this is wrong

Food never turned up says delivered but has not been

Delivery man got lost which I can understand but my fillet burger had a boned chicken breast in it not a chicken fillet.

hadn't had kfc for ages, so decided to see if it was still as good. had a few of the offers. fed 3 adults for about £20. well worth the visit. staff were polite and friendly. will definitely go again. plenty parking.

My burger was missing from my order so pointless having the rest

food quality rubbish, asked for zinger burgers and got normal fillet ,very bland and dry probably fresh yesterday

Really enjoyed the food, nice and hot when it arrived.

Driver went to wrong address we had to walk 15 minutes to meet him not happy

The staff are friendly and helpful

I have never seen a poorer tower burger in my life, there was one thin bit of chicken a hash brown, hardly any sauce and a couple of bits of lettuce, no cheese at all, the chips were ok but the gravy looked like it was from hours ago and very congeled and to top it off the delivery driver was none interested near enough just thrown the bag at while on his phone no even a word said then again he probably couldn't speak English

did not deliver to address then when I had to come all the way down the flats had the nerve to argue with me that I "wasted his drivers time"

Food was awful, gravy was lumpy, fries were black and items missing from order

ordered item was missing, highly disappointed

Unfortunately food was sent out cold, the chicken piece in the meal box was so small it was two bites worth, the fries there were hardly much in there. Always preferred this Mcs, I didn’t think it was acceptable for me to pay for the meal.

Delivery bloke was on a push bike he picked up to orders in the opposite direction to each other, basically riding round the streets for 45mins with our food strapped to the back of him!

Dry chicken, hot wings crusty and dry, chips cold, twister wrap half empty and the supercharged mayo was in the bottom of the wrap.

wrong drink sent said Pepsi not diet Pepsi

Delivered was on time but food is Shet no good at all the bites look like is cooked on this morning 0

Good all round service. Driver called to say he was here and was polite and friendly

Order rejected to be returned by driver as incomplete. KFC called and informed we require the full order

Ordered gravy and it didn't arrive with food

the delivery driver was sat outside the other orders adress ringing me it then took a further 15 mins for my food to arrive and he then nearly gave me the wrong order. at this point my lunch break was over I am extremely disappointed with the delivery of my items they were cold.

Excellent staff. Great warm service very well coming. Great ambience

A gem on my doorstep hands down the best takeaway about

Eliza was very helpful and full of energy thank you Eliza for your service you made my day!

Tables were very dirty ... No one cares

My food is cold and it’s been thrown away

Very good, but was a bit disappointed.. got the new bbq burger, and it was smaller than the bun… and the chips had no seasoning, and was soggy…. And I’m still disappointed at the size of the krushems now!!

has not been delivered still waiting

Food was stone cold had to reheat in microwave

Beans missing… eta delivery time kept getting put back and went opposite direction doing at least 2 other deliveries…

Too much salt on the 🍟. Staff were very accommodating of my specific request

Food missing and come cold nothing was warm

yet again another item missing from my order. whether you have it delivered or collect b yourself if you don't check it before you drive off you get home and items are missing. this KFC is a joke can't understand why I keep going to this one. KFC get your staff sorted on checking orders before customers collect or have it delivered.

Restaurant did not include fries in order so had to go and collect it.

Order was processed very quickly & delivered super fast! Was absolutely delicious & just what we needed! 😍 delivery driver was also very nice & polite. 👍🏼

The food arrived so late and stone cold. Not happy

Food stone cold as it took over an hour to get here after i ordered

Food was lovely and hot, tasty and everything that was ordered was in the bag. Keep up the good work :)

Missing item wrap was missing not impressed at all

Specifically asked for certain chicken politely and still sent the wring thing Missing items and asked for no mayo and got mayo so meal went to waste again

Missing items!! Usually this store is good but today it’s horrendous

Popped over from the Premier Inn with a late night need for chicken goodness. The staff were really friendly, and there was a nice atmosphere among them. Clearly a good vibe coming from each person which seemed to be encouraged by the manager. I always find in fast food joints that the young staff (I'm 43, ok) are really polite and doing a great job. It's nice and further proves that the boomers are wrong.

I’ve been standing in the queue for 10 minutes there is 6 people behind the desk and not one has served awful customer service worst kfc I’ve been too

Didn't send my coke bottle I paid almost £4.00 for

I ordered food took ages for the food to leave the restaurant, when it eventually arrived chicken and chips were cold. Not happy at all

Food stone cold especially when they get the driver to deliver 4 different food drops before yours. Horrible delivery service

Food was dry and cold. Chicken had been over cooked and chips were burnt. Not happy at all!

You havnt delivered me the right order I havnt received anything iv ordered ,out meals atnt there

Food was on time but there was 8 missing chicken wings & all 4 of the dips were missing also

Food was okay but cold and didn’t come with the sides we ordered

The delivery time kept going up. The food took ages to come. The chicken was sooooo greasy but the hot wings were nice.

The order took more than 20 minutes over the estimated delivery time for it to be delivered to me

The corn on the cob should have been sold by 17.32pm I received it at nearly 8pm. I waited over an hour an half to receive my order. So not very pleased.

Sent beans instead of gravy and didn’t include bbq sauce that had been ordered.

I left the drive through without food because the server accused me unjustifiably of being rude. Her remarks, after I apologised for asking a few questions because I did not see what I wanted on the board, "It's not my fault and you were being rude" When I challenged her, she said I shouted. I was talking louder because she said she couldn't hear me via the intercom system. I said please and thank you everytime I asked her something. I didn't want them to spit in my food so I left.

Wrong food delivered. Driver not helpful and KFC not helpful

missing part of the order shocking service

Driver was rude he was banging off my door didn’t give me chance to get downstairs.. and kfc never sent no cutlery or plastic plates even tho it was instructed

the food was cold and not woth the Money I paid for itand i think i need a Refund

food didn't even show, delivery driver don't even know how to work a lift

Stone cold and over an hour late!