KFC Northwich - Chester Way in Cheshire West and Chester

I was missing the gravy but otherwise it was ok for a delivery from northwich to middlewich shame about the missing item i will ask for reimbursement for as it wasnt cheap

ordered a rice bowl, arrived with no rice. ordered a boneless bucket and no Fries or drink arrived.

Delivery was on time but it took so long to get prepared.

Great rice bowl. No cookies delivered. Restaurant said out of stock

ordered boneless family feast 10pcs got 8! No popcorn chicken, no dipping sauces ie BBQ garlic mayo ECT. chips freezing cold waited over half hour than estimated time delivery!

Chips were cold, gravy was mush, driver was late I want my money back please thank you

Wrong meal delivered although receipt was tight on the packaging not delivery fault restaurants labelled wrong !!!!

My food was delayed by 45 minutes and came and was cold. For the cost of a service charge the absolute cheek of it

Order was cold and mash was missing

Food missing, cold and later than estimated?

Second time I ordered the same food now and both times half of the order missing ! It’s an absolute joke and I’m making a formal complaint, the food is expensive for what you get so when half of your order doesn’t even turn up is ridiculous!!

Fries a little cold but other than that great

Option on removing lettuce & Mayo

Missing food and drink from order

Food items missing, food was cold

Over 3 quarters of my order was missing ! Nearly £80 order and received just under £30 worth. Disgusted !

No fries with my order but paid for them!

Top chicken meal with LUNCH1 voucher

On time pleasant driver great meal

Order was delivered with everything we ordered this time 👍

Wanted rice salad - they called and said no rice but have everything else. It comes and nothing but chicken and lettuce with a bit of sauce! No salsa, no tomatoes and no sweetcorn. Absolute nonsense

can't even put chicken in a box correctly

good food and friendly delivery driver

Food was still piping hot, all items present and driver was pleasant and friendly. No complaints!

ordered 2 Pepsi max only got 1 ordered a sweet chilli sauce and that didn't come wither

Everything came cold and food was missing! And the chicken came cut in half as well as it being cold that’s one way of spoiling a birthday meal!!!

Delivery was missing over half the order, delivery took so long food was cold and it was too late to order elsewhere.

When we finally got our KFC it had to go in bin it was ice cold and can of drink was missing not happy with what it cost to go in bin think twice about using you again

called jack at kfc northwich who advised it was collected at 12.10 its cold on arrival

Our order never came. The driver just left kfc without our order and never delivered. Had to order again.

Delivery originally stated 19:31 food arrived at 20:15. food was freezing cold. inedible.

No gravy and no coleslaw! What the heck

Half the order missing! And no dips

it was late - arrived stone cold.

Fries were stone cold, chicken was cold apart from one of the fillets which was warm (only). Noticed driver not using heat retaining bags just bags for life…..

A can of Pepsi was missed from our order

Only one KFC surrounding The staff was brilliant, the new guy made some mistake and I lost the coupon, but the manager helped me get it again.

Not good food was cold ! Not even warm

Stone cold when it arrived, not even the slightest hint of warmth.

If you’re on a diet this is the best place to order from ….. most of the order was missing but ended up with loads of gravies and 5 ranch dips . Who needs slimming world ! 😂

Chewy and rubber chicken burger, tiny wings and the smallest piece of original chicken I've ever seen. outrageous for the price they charge.

Whole order cold again, driver needs a happy pill

order not complete missing beans

Undercooked inedible chips, items missing and barely lukewarm food total waste of money

Didn’t ok at the notes food isn’t right

Absolutely fuming. just spent over £80 on a meal for my mrs birthday with her family, just for mine and my mrs food not to arrive. cant order anywhere else and tried to ring up and got told they will refund us next time order but we have to go in person. They wont send the order out and Just eat has no way of telling us who the delivery driver is so we cant even see if they just missed the bag as it was a big order. Absolute joke. been waiting for this all day, mrs is gutted

Everything was amazing regarding delivery and order, everything was cooked well and tasted great but we only recieved 2 fries instead of 4

after reading the reviews I was assuming something would be wrong however all the food was well cooked, hot and nothing missing. The delivery was fast and we live in Middlewich. fantastic ! thank you.

First time ordering on just eat, delivered order with no fries after spending £37.97, won’t be ordering anything again, had grandchildren over for tea, very disappointed

Should have had hot wings with my order however, I got one piece of chicken, but still alright I guess. Delivery quick and delivery guy was courteous.

Delivery guy was very nice and pleasant

Took ages to make and come and the order was wrong and cold. Useless

trash . people can't even get a simple order right . don't waste your money

cold food ordered 18.31 delivered 19.24

started off at delivered at 18:50 and arrived at 19:20

Despite the negative reviews posted, I've never had a bad meal from here whether eating in or takeout, and there's definitely worse KFCs doted around the country!

Could have been warmer . Not the fault of the delivery driver

excellent food & you couldn't fault the delivery

Regularly see bad reviews for this KFC, maybe we're extremely lucky but we've always had good service from here and mostly accurate orders. I've had quite a few deliveries and pick ups and both been mostly fine, sometimes they miss dips and a lot of the time the krushem machine is broken but that's about the worst of it.

Fantastic customer service, I can genuinely say the staff went above and beyond what is required of them food was really good and fresh but I can’t thank the staff enough for how they treated my kids why they waited for food it’s a first for me that I can genuinely say it was a fantastic experience for kfc really was a whole diffrent level of kindness and customer service. Thanks guys happy new year to you all.

Half the meal wasn’t in the order and what came was awful, won’t ever use kfc again, very unhelpful when I phoned the restaurant too !

Overpriced and very small portion. I remember when you actually got a fillet of chicken in a fillet burger. Now it's a fillet cut in half. Tiny portion of cold fries.

Food was cold , quality of food was very poor - for the price it was not worth it and I won’t be ordering from that KFC again

I've only had 1 good order from. here! The last order was definitely my final one. The hravy was thick enough to use in a building site , the chips were awful & the chicken was overcooked, dry & chewy, absolutely shocking!

missing items again and the chicken way overcooked

Update 29.03.24 My order was totally wrong earlier in the week. When I went in earlier today, both Anna and Taylor not only rectified it but also gave me a fillet burger and fries for free. Outstanding service, reliable and finger licken good 👌 Quick update from 6 months ago. Excellent service as usual, special thanks to Alan, Spencer, and Suzanne. The staff are always very polite, helpful & ensuring my order is always spot on. Thankyou Update 15.12.2024 I went today telling Spencer that my order was wrong from the previous week earlier, I had rang up explaining why. No worries, he sorted me out without question and, as usual, another outstanding meal 👌 The team here is outstanding and goes out of their way to give you a great meal, I should take shares out 😋 Thanks, Spencer, and a big thank you for George as well. Another cheerful, great member of the team that goes out of his way for me being very pleasant also. The best K.F.C. for sure, setting the standard and leading by example 👌👌👌

courier was very pleasant and well mannered.

This place has its moments sometime the staff are great other time hopeless. Give me £50k a year and u will make it the best in cheshire.

Bit of a queue to use the kiosks to order as there were only 2. Friendly service food was brought to the table quickly and piping hot. Floor felt a little greasy/ slippery but otherwise perfect KFC

didn't get free popcorn chicken

Ordered a meal for one to take away. The app scanner hasn’t worked for weeks now so no point in having the app. And the employee forgot to put gravy in the bag which I paid for. So bad experience again

Food arrived hot, cooked well, quick delivery and polite courier

quality of food was not up to expected standards

Order wrong again. No popcorn chicken, no mini filet burger. All good is stone cold. Absolutely unacceptable. I would like a FULL refund to be issued. Really not a happy customer. How hard is it to get an order right?

This is the daughter btw Just saying I love it BUT! where is my Ice cream??? I have been here 3 times in a row every friday when I come home from school to here, there is NO ice cream! Why not?? I just wanted my ice cream it's really good it makes me sad when I don't get it :(

not sure i needed to give the code when it's my house?

We visited here today. When we got our food it was cold. Very dissatisfied.

When the food arrived it was cold, with it being between 30-40 minutes late. Definitely won’t be ordering through this platform again.

had to wait 2 hours for food, when it arrived it was cold and they didn't put the garlic mayo dip in either. This is the second time in a row that something was missing. The first of the 2 occasions the kansas bbq dips were missing. I did go to the "something wrong " bit on the app and got no reply or refund. really not happy.

I ordered using the KFC app which was really easy. Our Uber driver showed up and delivered it without the drink (nightmare). Got on the phone to the store and the manager answered and was very apologetic, polite and friendly. Also offered an additional free item to say sorry. Went to the store to collect and again was very polite and apologetic and explained what happened. This store has really turned around since the last time I went which was a few years ago. All of the staff there should be proud of the dramatic turn around to this store and I would recommend the people of Northwich that love KFC to give them another try. Definitely coming back 👍

Second time in a row food is either wrong or poor quality. Time for some changes at Northwich KFC I think

almost 2 hours, app said driver was at the restaurant when he wasn't. ordered 18:18 finally delivered after being pushed out 10 times to 20:10

Fab service, friendly staff and nice and clean. Good to see this store being turned around keep up the good work guys

Just didn't come with the drink

Waited 2 hours for stone cold food what’s the point

Ordered off just eat, waited for 2 hours for my food the food was stone cold unbelievable typical Northwich for u

Decent all round probs best kfc I have been too. And the gravy was bang on Not runny. 10/10 as far as kfc can go

First time I used this kfc in a while and spent nearly £50 for a kids party and once I got home realised items were missing from my order... don't get how difficult it is, there is obviously no quality control checks. Very frustrating as I tried to call the restaurant 5 times and no one answered. Once again tried this restaurant again and missing items. With the burger king opening up soon this place is surly shaking in its boots... I love kfc but the quality of this place is horrendous. Tried again today... another kids birthday and they wanted kfc got home to find missing items... absolutely shocking... how do they get this wrong every time. No hot wings in the party bucket...

Excellent services my orders was accurate speeds service very fast kfc numbers onesne

Food was cold and waiting so long for it to be delivered times kept on changing

half the order missing 2 x sweet chillie bites 8 pic of chicken missing 1 x corn and the cob missing and 1 x fries missing charged 44 pounds total disgrace

it was freezing cold not even warm the sent no chips and it stinks of fish absolutely disgrace to just eat and Northwich KFC would of fed it my dog

Terrible! Yesterday I ordered two of the exact same box meals with different drinks and the only thing they got right was the drinks. I went through the drive through and then had to wait in a parking space for 10 minutes to receive the complete wrong order. How can you get it so wrong.

Did get orange juice I paid extra for,no can of Pepsi max and bottle of cola was Diet Pepsi not Pepsi max total lack of care and quality!!!

Driver did perfect job, restaurant missed bits.

Food was nice, same quality you’d get in the shop. Ordered at 12 to get here at 1 and ended up being like 1:20 but food was nice and I was hungrier by then anyway.

Ordered £35 worth of food at 6:45pm! Didn't arrive till 8:30pm Cold, no lid on chicken bucket, missing items... Absolutely shocking Waste of money and time

Never going back to this KFC again. Very rude staff My son went today and said the staff are new and very nice and helpful

The staff at the drive thru have been particularly polite and friendly of late. The same young man has served us two weeks in a row. He's so nice and on both occasions gave my dog some free popcorn chicken! It's only a small thing but it can really make a difference to my day.

Yeah I don’t think it’s a big boy lol but yeah yeah I just got home and I’m going home and then I have got to do it all the day I just don’t have a lot to go go back home and I’m just chilling out now and I’m watching a video and I got it for you to get me a video lol yeah I just woke my head and crying lol yeah I got a little bit of a shower and I’m not scared I’m tired lol but I just don’t like the sound lol but I’m just tired