KFC Northwich - Chester Way in Cheshire West and Chester

Excellent services my orders was accurate speeds service very fast kfc numbers onesne

Terrible! Yesterday I ordered two of the exact same box meals with different drinks and the only thing they got right was the drinks. I went through the drive through and then had to wait in a parking space for 10 minutes to receive the complete wrong order. How can you get it so wrong.

Never going back to this KFC again. Very rude staff My son went today and said the staff are new and very nice and helpful

The staff at the drive thru have been particularly polite and friendly of late. The same young man has served us two weeks in a row. He's so nice and on both occasions gave my dog some free popcorn chicken! It's only a small thing but it can really make a difference to my day.

Yeah I don’t think it’s a big boy lol but yeah yeah I just got home and I’m going home and then I have got to do it all the day I just don’t have a lot to go go back home and I’m just chilling out now and I’m watching a video and I got it for you to get me a video lol yeah I just woke my head and crying lol yeah I got a little bit of a shower and I’m not scared I’m tired lol but I just don’t like the sound lol but I’m just tired

By far one of the better KFC out there.

Sliding all over the floor, it was greasy even though the place was quiet. Not my favourite KFC

Second time ordering for delivery , second time the order is wrong. STILL not heard about my refund for missing food from the first time.

Staff were very friendly when asked for help and food was fresh and nice .

missing items from both meals and delivery was late. driver plopped his bag in my hallway and said grab your food

First time ever that we received a complete order and it was cooked well, so figured it deserved a review. Delivery was also on time, so bonus.

Once again missing items with my order

Poor delivery second time having a delivery ordered two boneless buckets and received on and just the chicken for the second

Shocking! Incorrect order delivered and had to wait an hour and half!

7.34 ordered -8.43 delivered. Arrived cold

Just such a slow wait for a kids meal,, and when the guy came out to the car he had around 6 orders with him because they don't fetch them fresh,, they line them up and bring them out to the cars in a big batch,,, hence luke warm food

Food was stone cold soggy cold chips and took forever to be delivered

First time I used this kfc in a while and spent nearly £50 for a kids party and once I got home realised items were missing from my order... don't get how difficult it is, there is obviously no quality control checks. Very frustrating as I tried to call the restaurant 5 times and no one answered. Once again tried this restaurant again and missing items. With the burger king opening up soon this place is surly shaking in its boots... I love kfc but the quality of this place is horrendous

We ordered our food at 18:29pm and was informed it would arrived by 19:00pm. The food arrived 1hr and 5 minutes late and was cold (fridge temperature cold). We ordered 1 tango orange and 1 Pepsi max but received 2 tango orange instead. Not happy.

It's KFC, it's chicken, it nice to eat if I feel like a snack

Yet again part of the order missing. Who checks the orders before they leave the premises ?. Its not difficult to notice 4 corn cobs missing in one bag.

Half the order was missing so two of us had to share a meal for one .

Ethan was amazing! Had amazing customer service from and I feel like it’s not appreciated. Keep it up pal you’ll go far!

Food was cold. Delivery driver had too many drops to maintain good temperature.

Took and hour and 15 mins to arrive and the majority of the order was missing

Chicken missing from rice box.

really long wait and it kept moving the time back, food was almost cold, and they had swapped things on the order that we wouldn't eat

had a few items changed out without notice but food was hot and tasty so can't complain in the end.

Top service from Ethan. Great customer service and always happy to help.

I ordered beans but I received gravy.

Food was cold, gravy was like water, the bins were overflowing. I don't normally like leaving negative reviews, but it was truly awful. There were two guys fast asleep at one of the tables, which to be fair the young girl serving did challenge, but then they just went back to sleep.

Two items missing amounting to £3.60.

Never in my 53 years of life on this planet have I ever seen such a supposedly respectable brand name been run down by lazy staff whom have literally left rubbish on almost every table for hours.The bins are always overflowing onto the floor! And under the tables is just totally unacceptable. The manager needs a real good sit down and talking to! Quick tip , I always complain online on the website,if you do you get a free £5 off voucher,but go elsewhere with it not this craphouse.

I ordered at 6pm for a timed delivery of 7pm for my son and it arrived at 7.30pm why pre book a slot if it cannot be delivered at that time??!!

Late, cold and items missing. Dreadful

Good delivery time have used these many times, wasn’t brilliant today but usually really good still will visit again

I ordered mash and 2 cookies and I didn’t receive mash I got gravy and the cookies never arrived

Didn’t receive tango can or popcorn chicken and got 2 wings instead of original chicken piece

Had kfc for a takeaway tonight and it was extremely salty that I was nearly sick tonight not happy 😡

Shocking. No sauces. Forgot my drink and no cookies!!!!!

Dirty horrible place. Avoid everyone. Haven’t been here for years as it was so last time. No different. Should be shut by health authorities. Floors dirty and it smelt like toilets were leaking. 🤢

Very unprofessional young lad, not wearing name badge so can’t know his name. I think he treated me awfully because i am a person of colour. However food quality and taste is lovely but i can’t recommend this place for dine-in, no wonder they got such a poor rating on google.

This is the 4th time in a row I have gone to KFC and had to wait more than 20 mins through the drive through with not one car or person inside KFC. Honestly beyond a joke. I love KFC but this branch needs shaping up ASAP. Every time the staff will say “park-up in the bay please” with no other car behind me and then I sit here for 15/30 minutes. Last time I waiting for 50 mins…. Do something now!

Seems this shop has responded to recent bad publicity favourably. I'll be retuning.

Arrived at KFC drive thru in Northwich. Car park was empty and there was one car in front of me at the drive thru. The car in front was waiting 15 minutes before they got their order and drove off. I pulled up next to the window expecting fairly quick service considering just how long it had taken to process the previous car. I could see there was only one person working in the food prep area through the window. After another 5 minutes (now 20 in all) he came to the window to tell me the first batch wasn't up to temperature and I could pick something else. I declined as I suspect it would be quicker to fly to Kentucky for chicken than get served here. Totally pathetic service.

The food was stone cold when it arrived

Wow. When I say avoid, I mean avoid. This is the second order in a row that’s been shockingly bad. The chicken was cold when I received it and the fries that I ordered weren’t even in the bag. Don’t bother, go elsewhere.

all drinks missing, no sides or dips delivered. free item when you spend so much missing

I added hot wings to the boneless bucket at £5.99 and did not receive them. This is the second time this has happened when ordering through just eat with KFC the number just eat have for KFC is not recognised and they don’t give refunds avoid!!!

Good delivery, very friendly driver.

Food came quickly and was hot. The tables were dirty and the toilets too. Won't be back in a hurry.

12.30 pm and closed as only 2 members of staff, no notice on the doors or windows to advise

The staff is very friendly. Thank you for the great fast service. The fries were delicious; the chicken fillet in the wrap was overcooked and I found the sauce only at the end of the wrap and there was very little of it. I also want to note that the lamps above the tables are dusty, with large cobwebs.

No gravy, no corn on the cob extra , no dips , no hot wings… absolute joke of a takeaway , every time I go there something is always missing this time 4 things. I don’t understand why it is so difficult to put things in a bag, it’s not once it’s every time I order.. I actually prefer to go to the drive thru so I can just check the order and sit there until I get what I paid for

Just eats delivery times are getting worse, it doesn’t matter where I order from it’s always atleast 30 mins late which is no good when trying to order lunch for a set break time at work. I wouldn’t mind if it said over an hour to deliver but it’s no good extending the time by 5 minutes when it’s still not arrived by the given time

Food was as good as you expect it to be. Staff oblivious of customers may as well have robots as the customer service wasn't bad it just no longer exists.

Very polite and cheerful driver, very good service made the whole experience 10/10

Delivery fine, missing loads off order and discount wasn't applied as advertised

Order was just dumped on my doorstep. No one knocked or rang the bell. I went to check at 22:30 and it was just there, cold. Inedible. Not the best!

The food is great, but the service is lacking.

No burgers and no kids meal , down £25, no food and no refund

I will never ever come back to this horrid kfc again because I have deffo had a bad experience and I remember when the staff rude and lazy and unhelpful and awkward and didn’t even apologise to me and I will upset and angry and distress after what happened to me 😞😡

Slow service staff too busy talking and the place isn't clean.

Won't go there again. Krushems are permanently off.

order has not arrived and have had to make new order

We were missing the popcorn chicken from our order unfortunately, everything else was good

Part of my order was missing and the rest was barely warm

Far too long, only just warm, wish I’d cancelled

This place has been terrible in the past, in fact the worst ive visited, but seems they have gotten their act together a little, cant really comment about eating in as weve only used drive thru

Ordered at 17.44 initially said would be here at 18:20. Time kept changing arrived at 1925. Cold and burger was not even in the box properly. Very disappointing

2 raw chicken burgers for £26 nice. Place just gets more disgusting. I wont be back.

Ordered a zinger stacker burger through just eat and they sent me a piece of chicken with half a bottle of mayo in it .if the Franchise owner reads this mate you have absolute mongs that were born from the shallow end of the gene pool and the best part of there existence is still on there mums bed sheets you think after the all the bad reviews you would see the pattern but clearly not wake up you bunch of cxxts

Never got our food, waited half an hour, horrendous, left without food

What a disgrace to the restaurant manager and the few bored staff that just stand behind the counter. When you enter the restaurant one is greeted by left over cups and disguarded sauce wrappers just laying on the tables and not cleared away and put in bins, the backs of the chairs have not been wiped for a long time and have thick black hand prints all over them, the same as the kick boards behind the fixed chairs where people put there feet against, all the tables have grease marks, windowsills not wiped, the floor was greasy and slippy under the table I sat at, in the 15/20 mins I was In there the bored looking skinny teen covered in zits and tattoos was standing there like a zombie with her arms folded looking like a wax statue doing nothing like the others. I would avoid this place like the plague, in fact someone should get the council to inspect the place if the seating area is this back I can't imagine what it's like behind stage!! 😭😭😭rotten!!

5 to 6 cold chips, disgrace, most average iv ever had

Food was luke warm at best. Missing 2 sides.

The burger was not how I ordered it at all. The amount of chips we got were absolutely ridiculous. We got not even a handful of chips for each meal.

Missing items worth nearly £12, half the family has got very little food. No answer when trying to ring the restaurant. Avoid.

Just filthy, waste on every empty table.

I asked for NO LEGS OR Wings but no you sent me legs and wings

Visited during a quiet spell but found the place disgusting. No tables had been wiped down,the floor was littered with food waste and the bins were so full people had to leave there waste on adjacent window sills,not one member of staff was cleaning anything Disgusting

Food was late. I called KFC 4 times to get an update but no answer. I had paid extra for gravy and beans and they were not delivered. Again tried to speak to restaurant and no answer

Not sure what you can say about the atmosphere but we had not eaten at KFC in years but drove thru and got some chicken wraps. They were surprisingly good!

Better but still worst kfc food I've ever had better staff tho

It came over an hour ice cold and half my order was missing. !!

Waited an hour and 15 min for food to be delivered and received completely wrong order food was also freezing

Food fresh and hot, tasty. No complaints

very good service and food was hot!

Tasted nice but missing the dip which was a shame. Literally part of the actual meal deal.

Nobody inside, nobody In the through buy staff still ignore you and make you wait while the finish their chat about their night out...

I got food poisoning, likely from the cold chicken I was served - avoid this KFC

No corn on cobs like always never complete order last time I use the device pointless and waste of money

Missing sauce as usual, but still…

Food items and sauce forgotten and took almost two hours from when ordered to arrive.

Order was late. 8 hot wings missing regular popcorn chicken missing and large bottle of cola missing. Reported this and received account credit of £5.99. No email to say this was the case and I also asked for a refund not credit that doesn’t even cover the cost of 1 item

Missing the bucket of chicken 12 pieces and the wrap.and 1 rice

Incompetent is an understatement! Ordered a 3 piece meal and got 16 hot wings instead! I don’t like them! Disgraceful!

Incomplete order….bad experience

Delivery driver was brilliant 👍

The order was wrong, no chosen sides just loads of inedible hot wings. Not acceptable at the price charged.