KFC Northampton - Towcester Road in Northampton

The order was wrong yet again., no fries. Will never order from here again!

Order was incorrect. Ordered a zinger box meal and they delivered it without the burger!!

order never arrived, awful service!

I didnt receive my food after being told it had been delivered and also watching the driver go down the wrong road 5 times on the app. Absolutely appalling

First time that I have used the app and I was impressed with it. Kentucky delivered very quickly.

Food is good, staff are friendly. The only downside is the toilets, most of the time I go it stinks bad.

Thanks for getting my order wrong. Say no more on the food.

Very helpful staff , nice place to dine in also food was delicious.

perfect can't say much more. thanks

First time using site to order. Food never arrived

Absolute sh*te arrived cold and burnt. Can't even contact them to complain

what kind of courier prefers to talk on the phone with his colleague instead of delivering the order, what a shame, he explained that he lost internet connection. This is a disaster

it is all good but I haven't received my drink

it was 46min late andstone cold itwill be the last time i will be ordering from you

Had our dinner there yesterday as its halal . Such a nice clean place to eat , restaurant was warm . Order a party bucket, bit expensive but food was delicious. All the staff was very friendly. Help me to buy this bucket as we are 5ppl, so not sure which bucket to buy , Speed of service was very quick. Definitely recommend.

Don't stay more than an hour you will get a parking ticket it costs me £100 quid three weeks ago

The mini fillets at all the branches of kfc northampton are really salty. they clearly arennot changing out the batter mix often enough. Would not recommend

I demand a refund, nothing delivered, probably stolen by the driver again

We always order the dipping boneless bucket but overnight it went from £25.99 to £32.99. And that was from £19.99 a couple of years ago!

took 2 hours for delivery!!! food cold and one can of drink is misssing! what a joke!!! not ordering again!!!

Food was great, delivery driver was awful. I put in the notes the directions to my house every time I order food. Delivery driver didn’t even attempt to read the notes and phoned me. I was eventually made to leave the house to collect my order because he didn’t look at the notes and couldn’t follow verbal directions. I have an anxiety disorder and a rescue dog who reacts when being left alone at night. This made for a very stressful ordeal after a stressful day at work. Please read order notes!!

Food cold and drink warm as both bagged up together. Half of my order was missing too. Very poor considering it was a small order anyway.

Portions are small and chips were not cooked properly. Paid too much for very little. But burger was the best. Not hot enough.

The worst delivery I’ve ever had the man was rude and tried pushing is way into my house after me telling him I disnt want the food as it was cold as he didn’t come straight here

My order was missing a bottle of Pepsi and popcorn chicken when I called the restaurant. The restaurant said they knew that the drink and the food is missing and that I can come and collect it and I’ll upgrade it to a large popcorn chicken. Why would I go and collect something when I want it delivered? This is really bad service and just need to fix this for me immediately.

Why are they so lazy at KFC? They ask if we want table service yet give us no way to use it. No number boards, no numbered tables. It's just lazy. At the order point, which they say we now have to use, there is no way to scan their app so rewards cannot be gained or used. The car park has needed resurfacing in forever.

Chicken was dry… love the new chips, really tasty but cold

the delivery guy was very good and polite

Only 2 pieces of chicken....1 missing and 1 sweet chilli sauce missing as well...terrible service short changing on what I've paid for

Burnt dry overdone chicken waste of money

Convenient for when you're out shopping 🛍️

food nice and hot very tasty.Chips grossly overpriced.Courier very polite and patient.

Terrible delivery driver, lacked basic comprehension skills

Driver couldn’t find address so food was cold

Had spicy wings and the same night started being sick and found out it was food poisoning from the chicken. Absolutely unacceptable never coming here again.

driver was very pleasant and brought the food before the time that I was expecting it great service thank you

Freezing and delivery driver useless

Order was never delivered to my address

Foo arrived cold and vegan burger was burnt

Service was absolutely fine. But come on state of these beans. Looking like they been in the microwave for 2 hours. Spicy wings should be called spicy bones no meat at all. As a restaurant absolutely fine but KFC come on charging for that amount could make a big of effort with the portions.

Bought a zinger deal from drive through.They didn't provide a full deal. Hot wings were missing.

Food cold and not fresh disappointment kfc

They missed off some of our order

i did not receive any chips in my order

Could not believe it, tv advertising saying came get a Zinger burger only to find they only had 3 staff and NO BURGERS. So could not get what l wanted VERY disappointed may never go there again.

Went today with my Husband and our 6 month old. Ordered food and then went to use the baby change facilities, it clearly states on the door ‘family changing’ I unlocked the disabled toilet with our Radar key as that’s usually where baby changing facilities are found.. to find no baby changing facilities. I asked at the counter and was told they don’t have any baby changing. Ended up changing our baby on 2 chairs pushed together in the corner of the restaurant, very hygienic.. I didn’t care though if my baby needs changing and you fail to provide appropriate facilities that’s your problem not mine. If I hadn’t ordered the food prior to finding this out then we wouldn’t have eaten here! Absolutely disgusting!!! Safe to say we won’t be back 👍

Unhappy with how they both came to the house and plus they made me come downstairs and they was rude people

Ordered food as it said 10-20 mins. 1 hr later food arrives and is stone cold!!! Disgraceful at the price

Order was never delivered, I want a refund!

Best KFC around the area... food always fresh and hot and if you dine in its clean and well maintained.

Always delicious and the service is very fast when I’ve gone in.

It's a few months since my last KFC but today's experience has now put me off for life. We ordered a family bucket with corn on the cob. Everything was greasy , over cooked and the taste was disgusting. If tasted like the fat they cooked everything in hadnt been changed for quite some time. The coating was not the usual KFC taste that I would have expected. And the corn on the cob was very clearly out of date. Very very poor indeed avoid.

Driver deliver food on time but food so cold and chips like chewy stick

Always a great meal and friendly service from a lovely lady

First KFC I have been to in a long time where the food was fast and all correct, not to mention staff are polite

Ordered a KFC around 2pm. Received it around 4pm. Time kept creeping up so I rang the restaurant. The man said nobody came to pick it up. When it got here it was all freezing cold. Delivery man rang insisting he was at the door telling us to open it, he wasn’t there. Popcorn chicken had about 5 bits of popcorn in it. Not a good experience.

Restaurant was clean and heating was working this time . Food always good . Past few weeks can't able to eat at the restaurant as it was freezing. Even team members are happy as heating work now

Order through just eat to Northampton towcester Road branch today by 6. We call store 2 times to change address. KFC staff confirmed the address has been changed. After 3 hours driver went to old address and marked delivered. When call the store they said they can’t do anything. Pathetic customer service, if you can’t change address tell us to contact just eat. We never received food. Kids waited for 3 hours. It was terrible, terrible customer service. How can you guys say we can’t help if you first told everything is ok with order. I will never ever go to this towcester Road branch again. Very very poor customer service.

I did not received my order. I have ordered at 6 pm and called merchant to change delivery address. Confirmed on call twice. Had a call from driver at 8:00 pm and he went to wrong previous address. I want my refund please. It was bad experience while ordering. Poor communication and services

not happy with the service has they miss my drinks what I already paid for

Horrible experience, wouldn’t recommend. I ordered for my children and soon as I got my order I checked if I got everything. I in fact did not get everything I ordered and was missing an item which is very frustrating since I paid £6 for it. Also the chips portion is ridiculous, like seriously who is this going to feed? Paid £30+ for this? Yeah no sorry. Won’t be buying again.

Rude driver hanging up on me when I tried to give him kind instructions and dident deliver the food at all

30 mins late - said it's been delivered. NOTHING has been delivered

ordered 2 zinget stacker ,burgers was not hot , chicken was cold like like it was made 2 3 hours ago ,

ordered 20 hot wings, can confirm they were hot and crisp. Happy purchase but my nose is streaking

KFC forgot one of our drinks from the order

Things were missing and the delivery rider was rubbish!

Kfc in general is going down hill every order from any kfc has missing items meals made wrong! Kfc is finished not worth the time or money

The order took a lot longer than expected and when it arrived it was freezing cold and couldn’t eat . I contacted just eat but only got a small proportion as a refund and on my account . Very disappointing.

Can’t remember last time I didn’t have an issue with my order nor can I remember the last time it wasn’t cold

Visited with my family. Very friendly helpful members are working there . All faces were smily . Had to wait for ordering at self counter as it was busy but got my food very quickly after order . Taste was really good . Only one issue we've faced which restaurant was freezing cold , spoke with the manager about that , he replied heating not working currently and they are trying to fix ASAP . So overall everything was amazing .

The food was cold. Why? It arrived quickly. Very disappointed.

2 degrees outside, about the same inside. Not a pleasant eating experience. Astounded to discover they don't do coffee. Won't be visiting again. The portions were tiny. I eat MacDonald and BK fairly often so I know what to expect from a fast food place, and this ain't it!

Food took forever, freezing cold inside absolutely no heating whatsoever. Worst franchise ever. Will not visit again and would not recommend. Car park full , with several cars advertised for sale mist likely by staff . DIRE.

delivery time changed to nearly an hour later, missing the bottle of pop, food was really cold, bagwas all torn, delivery person did not care or know where the rest of the order was and tryed running before we said about the bottle of pop. this was my 1st time ordering from just eat won't be happening again, I would rather go through the actual company rather than just eat.

Ordered at 5.30, delivery time said 6. The timeKept moving forward with no idea when the food would actually arrive. Finally arrived 1hour 15mins after the initial order. To be fair the driver was very apologetic. No option to cancel order. Poor

Didn’t arrive at all and courier marked as delivered!😥

I haven't received my order yet it says it's delivered! i didn't give my 4 digit code out to anyone because no one arrived with my food!

Coffee machines are never working.

Good food, clean and tidy , parking is limited and tight , just two computers to book your food so had to que ..

Order late and cold, drink missing, restaurant doesnt take responsibility if the Just Eat driver doesnt show up on time. Food eventually arrived cold and drink was missing. Just Eat offer £5 refund which just covered the fees they took.

Food was cold and drink was warm

The guy was very kind and so respectful

RANK!! Stone cold all the side for the box meal was wrong

So disappointed food was cold and driver said the order was cancelled!

cold and boxes all damaged very bad kfc chicken was very greasy discussing

My rice and chips were cold and my burger was warm

Food was cold, hour wait total and bag was not sealed

we had 2 bags of chips missing form our order.

Very quick drive through, not that busy. Enjoyed the food.

very well outspoken driver. We had a nice, friendly chat.

I ordered 1 wrap with supercharger sauce & got it with Kentucky mayo which I don’t like so wasted food in the bin

the driver never rang my doorbell and as far as I'm concerned has stolen my food

Delivery man was very nice and helpful

Chips soggy & pieces of chicken poor, very small.

Absolutely disgusted fries missing from meal and vegan burger cold and dry!!!!

Chicken was quite burnt round the edges, one piece was pure fat and very greasy, inedible, the chips were so soggy and the can of drink was right next to the food which made it warm and the food cold. Very disappointing

a truly positive experience I had on Saturday, September 7th, 2024, around 8:50 PM. After several disappointing visits, I was pleasantly surprised by the exceptional service provided by the staff. The team behind the counter were incredibly friendly, efficient, and attentive. They went above and beyond to ensure that my order was prepared to perfection and that I had everything I needed. It's a testament to their dedication and professionalism that they were able to turn around such a positive experience. I highly recommend kfc Towcester road for anyone seeking top-notch service and a delightful dining experience. Thank you to the staff for making my visit so memorable.

Absolutely rubbish, every time we order delivery it's wrong, not ordered for over a year, thought we'd give them another chance....nothings changed I ended up having to go down there so £3 odd delivery wasted, petrol money wasted waste of time won't be going bk to kentucky fried chicken ever again, most stores are the same, maybe if they concentrated on customer service rather than standing around chatting constantly it would be slightly better.

Payment was taken but food never arrived - they state it was delivered but I don’t know who to - it wasn’t to my address. Can’t give zero stars but that’s what I want to give. I’ll never use these w*nk*rs again!.