Based on 3.043 opinions finded in 3 websites
Based on 3.043 opinions finded in 3 websites
Nº 122 in 158 in Merthyr Tydfil
Opinions
Often ran out of ingredient, long waited in the shop due to short staffs.
Thammasorn Allen . 2024-11-01
MORE AT Google
Didn't even eat in there today - walked in to a horrific smell of vomit. Had to walk out. Sort it out KFC it's embarrassing!!
Emsky . 2024-10-27
MORE AT Google
The worst KFC I have ever been to by a mile. Nothing like I've ever had food wise before. Absolutely awful and the staff couldn't care less. If I could score minus figures I would and this is my first ever negative review. I try to see the positive wherever I go but this place is just beyond!
Olivia Grace Davies . 2024-10-26
MORE AT Google
I will tell you right now this KFC changed my life. I had Duke of Edinburgh and as we are waiting for the bus at the retail park I see in the distance the warm loving eyes of the colonel. I rush to the building and order, an Oreo krushems, a large popcorn chicken, 2 large fries, 4 piece boneless fillets, and a large pepsi max. This was the meal I needed after a long 3 day trek through the valleys. My accomplices joined me and we all enjoyed the sweet taste of fried poultry and warm seasoned fries. Truly the place to be
Azzybr0 . 2024-10-25
MORE AT Google
Always nice chicken when I go there The staff is always friendly and polite
Cari Griffiths . 2024-10-21
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Used to love KFC, how its changed !!!!!!
David Rumsey . 2024-10-17
MORE AT Google
Chicken very chewy chips cold and never ever any u e cream never go there again not happy with the man wiping tables with a dirty cloth spreading germs no anti bach spray disgusting the way tables are cleaned then uses his hands with same gloves on and sweeps the floor no hygiene
Cheryl Carter . 2024-10-13
MORE AT Google
Depends when you go, food is always hot Generally limited wait time
Mark . 2024-10-10
MORE AT Google
i asked for no ketchup on my burger but it was still on it
Julie . 2024-09-28
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I'm really not happy food was missing and food is cold
Menna . 2024-09-27
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warm all there quick delivery top class service
Dan . 2024-09-24
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The world champion of dirty KFC's I seen a kitchen worker urinate with his gloves on and then for back I to the kitchen. Should be shut down.
mathew mccarthy . 2024-09-24
MORE AT Google
Sat in drive thru over half hour, then to be told can't use card machine have to come in. Biggest waste of space restranunt I have ever been to I WILL NEVER YOU KFC MERTHYR AGAIN. SHOCKING CUSTOMER SERVICE
TheJames7878 . 2024-09-19
MORE AT Google
Food is always cold and your having to wait even when quiet
grant stephens . 2024-09-17
MORE AT Google
Driver went to an address the other side, food was freezing cold and unable to be eaten
Bree . 2024-09-15
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Dump. Always dirty always teenagers behind the counter who can't be arsed. Chicken on the bone always smells rotten and the prices are absolutely ludicrous.
sam . 2024-09-15
MORE AT Google
Food was hot and had everything I ordered
Finley . 2024-09-12
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driver took more than 1 delivery from the restaurant which led to me receiving my food cold and unpleasant. driver was also very rude and practically threw the food at me and sped off.
Josh . 2024-09-11
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Food was cold. Didn't give me my complete order. Item missing.
Sarah . 2024-09-09
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never get my full order.. last orders one item is missing. my son eats the same food and never gets his full order unless I came to pick it up to make sure all is there
Ioana . 2024-09-08
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When I submitted my order it specified that it would be delivered between the times of 17.20 and 17.40 order was not delivered until 19.10. The food was cold and dry and some items were inedible. Very disappointed as this standard was Spaulding.
Tania . 2024-09-04
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Items missing not happy was given three different delivery times then it changed back to the first one
Richard . 2024-09-02
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items where missing food was cold.
Beth . 2024-09-02
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Didn’t turn up , didn’t have any food
Katie . 2024-09-01
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food was late and extremely COLD
lisa . 2024-09-01
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ordered at 8pm came finally buy 10pm, food was cold missing items. Instead of contacting customer about items being out of stock just threw in whatever was cheapest, shocking experience
Rhys . 2024-09-01
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delivered late food was cold can was warm?? expected better from a big firm like yourselves not happy
Julie . 2024-09-01
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Couldn't find the krush'em i wanted on the screens so went to queue at the tills, waited 10 minutes without even being acknowledged by the staff, was then told they would be with us in 2 minutes. After waiting again finally someone came to take our order, i asked about what krush'ems they were doing and after i was told what flavours i was then informed that the tills were cash only....after over 15 minutes of waiting and then taking my order, i was then informed....this should have been the first thing i was told. I didn't have cash and the drink i wanted wasnt on the screens. What a complete waste of time, left empty handed.
alyshia hadfield . 2024-08-27
MORE AT Google
Spent about half an hour in queue drive through, with 5 cars at front of me. Ridiculous!
Tomasz Lyszy . 2024-08-26
MORE AT Google
Took ages to come then was stone cold when it got here
Michael . 2024-08-24
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food was not what I ordered ended up with hash browns and cheese on my burger chicken was burnt and so crispy you could bit through the bread crumbs, delivery was late not to the drivers fault but the restaurant kept pushing the delivery time back! this has to be the worst food just eat has delivered to me
Sarah . 2024-08-24
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No drinks given with order (2x 1.5L bottles which came to £7)! And note completely ignored to remove the sauce from kids meals. Never again will I waste my time and money ordering from here again!
Rhys . 2024-08-21
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Standard KFC. Which as we know is stunning.
74NN3R5 . 2024-08-19
MORE AT Google
food stone cold no salad in burgers, half a burger, had to drive up to return food after ordering a takeaway
helen . 2024-08-17
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Food was cold. Missing items and rice box meal was only half full of food!
Dean . 2024-08-16
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wrong order delivered with a signicant price difference, the food that was delivered was a one person meal and the order we ordered was for a mental health unit for 3 people.Really unhappy as the residents didn't understand
Shelly . 2024-08-16
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I had a bottle of pop, sweet chilli bites and gravy missing from my order
Dennis . 2024-08-15
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didn't even receive our order which we payed for.Not Happy.
Leanne . 2024-08-15
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No card machine and we had no cash Parked up Waited 40 mins for food
Amanda Jones . 2024-08-11
MORE AT Google
it took almost 2 hours to arrive. Disgusting service. Food was cold. courier left order on doorstep didn't knock or ring doorbell.
marilyn . 2024-08-10
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Waited 45 mins for food at the counter. Even after that ridiculous amount of time, order was wrong. Waited so long didn't even want to go back in to rectify it. Absolute shambles, staff arguing, delete orders that not fulfilled. Manager couldn't care less. Awful.
RG JG . 2024-08-09
MORE AT Google
If I could give less than one star I would. One decent piece of chicken, the other the size of a small rodent. Approx 12 chips. This has a drive through. My advice is drive straight past and go somewhere else 👍🏻
Lee Casbah . 2024-08-08
MORE AT Google
most of the order was missing and just eat would not refund
Bethany . 2024-08-05
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order took forever to come, food was stone cold
Daisy . 2024-08-03
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only downside to this order is they didn't give me the drink that comes with the food which I paid for
Emma . 2024-08-03
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I tracked the driver who bypassed me completely, whet to next estate for a long time. Food was stone cold and ruined. Driver was argumentative and unhelpful .Not happy
marilyn . 2024-08-02
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Disgusting food was overcooked chips were freezing and that was only part of the order the other half was missing completely absolute shambles when trying to contact the Merthyr branch phone is constantly engaged disgusting service won’t order again
Shannen . 2024-08-02
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the chicken was old hard and dry. it ended up in the bin.
Karen . 2024-08-01
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Check your order before leaving, what a rip off.
Mike Brooks . 2024-08-01
MORE AT Google
I used to love KFC gone down hill for years portions are rubbish the chips are terrible
paul jenkins . 2024-07-31
MORE AT Google
food was soggy no taste gravy tiped in bag
Sarah . 2024-07-31
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Weren’t the order I asked for no gravy no hash brown
Sophie . 2024-07-31
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Food was cold and disgusting. Staff miserable
JoelleLiana Burrowes . 2024-07-30
MORE AT Google
food is cold, chicken dry and unable to eat don't order from here past 8 o'clock the evening staff are absolutely shocking I eat here during the day and Everytime I've ordered during the night it's always disgusting!
James . 2024-07-30
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Took two hours to receive our order and food wasn’t even warm! Very disappointed!
Jade . 2024-07-30
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Same great kfc food . The lad serving didn't seem very bothered about what he was doing but we got there in the end.
Alan Ball . 2024-07-28
MORE AT Google
Buffalo burger was very nice all food was warm
lisa . 2024-07-28
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Order never arrived charged me said delivered no food or order turned up DO NOT ORDER WITH JUST EAT
Mitchell . 2024-07-17
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Received zinger burgers but no signature fries
Martin . 2024-07-15
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Very bad. Ordered thing not delivered. Kfc is not good, smoky taste
Sinu . 2024-07-15
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was missing few things in both order rang about it they kept ending phone on me until somone finally answered
Georgia . 2024-07-13
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late again and cold food. last time I'm ordering from them because nothing is changing
David . 2024-07-07
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Food was stone cold phoned kfc the guy told us it had left 50 minutes ago and took another 20 minutes after to arrive won’t be ordering with just eat again I want a full refund !
Lara . 2024-07-07
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how does a kfc have no gravy, not busy but still taking ages, no krush drink and food is stone cold
jodie dowling . 2024-07-06
MORE AT Google
Didn't receive any of the food I ordered received someone else's order
Liam . 2024-07-05
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I'm only giving 3 stars for the quality because, I don't know who thought it was a good idea to put the bean pots in the same little bag as the cookies, spilled all over the cookies. But the rest of the order was perfect👌
Iuliana . 2024-07-02
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Food misses foods freezing cold all when in the bin
Jay . 2024-07-01
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Honestly the worst KFC I've ever had. Warm soggy chicken, crispy skin, and I'm not a fan of the fries. Stuff treated me like I was invisible.
Ondine Bult . 2024-06-29
MORE AT Google
Did not get all my order, why can’t they just get a simple order right
Richard . 2024-06-28
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Over half of the order is missing again from this store
Kevin . 2024-06-28
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food was freezing absolute disgusting
Danielle . 2024-06-27
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Leo the delivery driver was amazing and friendly
Chyna . 2024-06-24
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Food was late abd was freezing when arrived. Burger was thrown in the box. Awful
lynsey . 2024-06-16
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Parking is manic. Tiny portion of chips. Batter on chicken abit soggy.
Rebecca Rees . 2024-06-15
MORE AT Google
we put our order in at 12.43 and had it delivered at 14.15 absolutely disgusting
Maria . 2024-06-15
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Didn’t deliver the bottle of pop it sauce I paid for
Teigan . 2024-06-14
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Saying delivered still not arrived!! One star on quality and delivery was lowest I could pick as food has not arrived but saying delivered. On map driver was last in Alexandra terrace
Debra . 2024-06-14
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Perfect! Delicious, fresh, nice warm meal. Chicken fillets just right! Corn 🌽 on the cob so juicy & delicious. Fryes and my favourite bbq dip. Totally devoured. A great experience. Thank you KFC & Just Eat.
Jessica . 2024-06-10
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Missing coleslaw food was freezing the burger was chucked together the lettuce was brown won’t order from kfc again
Melanie . 2024-06-10
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Missing gravy, supercharge sauce and 1 chicken fillet...worse service in the world
Aaron . 2024-06-10
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Food is nice but it does take a while to come out after ordering. Staff not very friendly. But the it was spotless inside.
Lisa Kendry . 2024-06-10
MORE AT Google
Even though the food arrived early the food was cold and I was missing gravy from my order. This isn’t the first time I’ve ordered from KFC and had a missing item.
Ceinwen . 2024-06-09
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When I order, I never get the entire order, today I didn't get Pepsi and spicy wings again.
Luiza . 2024-06-09
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No dips sent! No salad side sent! Can I please have a refund
Latalia . 2024-06-08
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when food eventually arrived it was cold and missing over half the order
Jenna . 2024-06-08
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Delivery time kept moving out. Fries where freezing cold in both items and didn’t receive drinks with our meals
Simon . 2024-06-07
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No Pepsi Max. Cold fries. Will not order again.
Cerys . 2024-06-07
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Always great service here, staff polite and helpful. Food is always good too! Music can be a bit on the loud side sometimes but it's not much of a problem.
Sarah Jane Dyer . 2024-06-06
MORE AT Google
wrong order got delivered receipt on bag right food in bag wrong paid money for food I didn't want ended up in bin
Wendy . 2024-06-06
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great food. on tome delivery and the app kept us well informed every step of the way.
Josh . 2024-06-03
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food is freezing no chips wirh kids meal or fruit stick lol main mean missing 2 wings ans chips
Gemma . 2024-06-02
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do not order from here on just eat. delivery driver ordered to wrong address I had a man ring me saying he had my order but he lived to far for me to collect. no refund wasted £30
Steven . 2024-06-02
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There were no, mini fillets in the order
Lisa . 2024-06-02
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Couldn’t run a bath. Ordered filet box meals with popcorn chicken. Meals came with no popcorn chicken, drumstick instead - fair enough not too bothered. Opened filet burger box only to find no hash brown in it. Raised this with the staff, fresh burger came out this time with no hash brown still and no lettuce this time too - WOW!
Rupert Nettles . 2024-06-01
MORE AT Google
Delivery driver has had my food with him for over an hour. Food is freezing.
John . 2024-06-01
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It took a while to actually make before the delivery, I put as 5 stars anyway (assuming that the restaurant was packed). None the less the food is delicious 👍🏻
Kayla . 2024-05-31
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Food was cold didn’t have the rice at all
Helen . 2024-05-30
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Ordered at the counter and TY was amazing and super helpful and friendly.
Monica Ridsdale . 2024-05-29
MORE AT Google
KFC forgot items from my order
Amy . 2024-05-28
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Health inspection should pay this place a visit. Tables are so dirty!
Gaming Account . 2024-05-24
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Came here for lunch with my friends sat down and within a minute a lady came up to us and told us to get out if we are not ordering nothing bare in mind we just sat down, they was speaking about us from a distance aswell. And also said that it’s busy and can’t have people sitting down randomly there ALSO there was people sat down without buying anything from there and they was there before us, as we left we had people tell us that they was speaking badly about us and laughing about us, how disgusting! Rolling their eyes at us and behaving like children the women with the weird cardigan on came up to us thinking she knows best, terrible attitude towards customers considering I’m paying ridiculous amounts of money for a drink, I’m a loyal paying customer and this is appalling!
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We visted after shopping on a Monday evening thinking the restaurant would be quiet so a walk in wouldn't be a problem but it was busy tracy showed us to a table straight away and the new menu didn't disappoint we also looked at the Christmas menu and it looks delicious so can't wait for it to start the food and service by the whole of the team at Merthyr are a credit to their manager can't wait to vist again Thank you 😀