KFC Merthyr Tydfil - Cyfartha Retail Park in Merthyr Tydfil

wrong order completely! made to go to store to collect my order no reimbursement for charges I had to have delivered! shocking service!!

Never known such an incompetent takeaway. Every time I’ve ordered something has been missing from the order. Literally forgot a whole meal today and wouldn’t even send it out after I contacted them, I have to drive to them, what’s the point in delivery. To make matters worse. They even crossed out the items on the receipt to show that it was ‘packaged’. Absolute useless staff there. That’s the final nail in the coffin for KFC Merthyr from me. Utter joke.

The bags the food came in inside the bag was wet.

I asked for no supercharger sauce and it came with it

Didn’t receive correct order not everything in there which I paid for

food cold and missing food items

Very appalling my food was freezing cold and stuff was missing

Lovely courier who had excellent customer care skills and was on time.

I was not happy the food was freezing which u cnt warm bk up

Great delivery driver. Friendly and efficient

Delivery was perfect but food was horrendous

Guaranteed to have something missing or at best turn up cold

Never give garlic mayo , always paying but never receiving

Food was freezing not happy at all

Drive through was quick, didn't have to wait long for food (which was hot and delicious)

Told us it was delivered but me and my Mrs was out the back and front waiting and nothing came

No popcorn chicken x2 no fries no mini fillets x3

Excellent food with great service. Thanks Ashley

Went in for ice cream, but staff said they've just cleaned the machine (3pm). So went to McDonald's instead.

Callum had the best customer service wouldn’t be surprised if he became a manager

Omg since I had food from there 2 nights ago I've been ill as hell being sick as a dog

Food was slightly warm. Said 35 mins for delivery yea took an hour.

wrong order and what was received was stone cold. Straight in bin

Shocking can’t even get a boneless banquet right or a flaming wrap!!!

Not fault with the order but did not receive popcorn chicken apart from that highly recommended 👌

I can't remember the last time I ordered from KFC Merthyr and the order was actually correct. it's shocking that staff can't simple check the contents of a bag before giving it to a delivery driver.

items missing from order AGAIN.

had to wait well over a hour order was accepted 6:19 and was delivered 7:45 freezing cold

absolutely stone cold, freezing food and missing sauces

my meal was never delivered ive had to reorder as my son is autistic and is waiting patiently for it every time I'm ordering latley there is always a problem it has cost me £32.00 for a popcorn chicken meal ,it says it has been delivered which I don't see the point of having the code as they must have delivered to a different address.

Good food but messy interior enough food and rubbish on the floor to feed a family of 5! Long wait for food aswell probably wouldn't go again

No table numbers although the self service asked for one. No table place holders although the self service asks for one. Staff a shrill shouting out order numbers. And they got our order wrong despite it being obismaly quiet

Ordered 10 hot wings and 10 tenders. Both under cooked and the chicken wings were pink inside. I asked for change and it was the same , chicken should not be pink and it could seriously harm some one

lady delivering was very polite & friendly

Awful.. freezing, 1hr & 30mins late and missing items

didn't get a single item I ordered

Chicken was cold and hard and the gravy was awful

staff were rude and ignorant, one of the workers were whistling loudly while i was trying to eat my food. Food was bland and dissapointing , never again.

The worst KFC I've ever had quite probably the worst meal I've ever had.

Everything was good spot on 😋👌 will be back

Love this place! Staff are friendly and the manager is very helpful.

food was cold and 1 item was missing

Ordered a Boneless Banquet box & it was missing 3 mini fillets

the food was lovely but the delivery driver cheat the app and the food was cold!

40 minutes from ordering wasn’t great all food was freezing cold and a meal missing plus no dips

I ordered a meal but they didn’t deliver drinks

Missing items from order, again!!

waited an hour and 25 minutes for food to be delivered. before I ordered it stated 20/30mins delivery time. I only live 5 minutes away from kfc as well. once my food arrived it was freezing cold. the chips and the chicken. I had to put them in the microwave just to warm them up a bit. absolutely shocking, I'm really not happy and wish I did not waste my money

Worse I have ever received from any food chain freezing cold

Food was cold it’s was freezing

Stopped eating here years ago when it went bad, recently ordered again and myself and my (fussy) mother thoroughly enjoyed it. The manager here has turned the place around for the better, will definately be ordering again.

Wait 40 min for order didn't get it lady smile at as

All wrong food and no popcorn 13 pound for just chips and beans not happy at all

All chicken was cold and fries only thing hot as the rice. Delivery was fast so the food must have been having about at the restaurant for a while

The Merthyr kfc outlet is amazing the manager is so friendly and the staff just go above and beyond. Great place to eat. Will definitely be returning.

Store was the cleanest in south wales and the customer service was amazing will always return

The majority of the order was missing

Awful wrong items of food, no boneless chicken or gravy. Pathetic

The service was impeccable! The server I believe was Jake who had outstanding behaviours and quality serving skills towards customers. Fair to say the GOAT isn't Jon Jones, it's Jake from KFC Merthyr. Food was very good.

missing parts of order no fries

Best kfc in south wales hands down best management and staff any kfc could possibly have. Nice and clean generous portions nice cookies fantastic chicken 10/10 would recommend marvellous food 😋

food delivered hot & driver on time

Food was freezing cold which means it left the restaurant cold my driver was on time

Did not give us completely correct order

Lepton that only tastes like water, disgusting toilet and 10min wait for 2 drinks

Customer service was amazing really tasty gravy not long wait time

We waited in the drive thru lane for over 20 minutes. When we finally got our wraps they weren't toasted and had a single lettuce leaf in each.

This is the cleanest kfc around well done to the guy going around making sure all tables are nice n clean

The estimated time just keep gettting later and later. After an hour and a half. Status of order went from preparing food to delivered. WE NEVER RECEIVED OUR FOOD!!!!!!

Ordered 2 rice boxes on the self service screens, waited 15 minutes to collect only to receive the boxes with no rice. Went over to the counter and waited for 5 minutes before any of the staff acknowledged me just to be told they’ve got no rice. Will not be returning and would not recommend.

MISSING BEANS, missing the hashbrown,

Every time I order half of it doesn’t arrive. Soo annoying! You can’t call or ask them to bring the missing food. You just have to wait for a refund request which takes a week and pay for delivery again. Incompetent restaurant- the food that was delivered was body temperature. Not good!!

Food was either over cooked or left under the heating to long

my buger came without top bun an was freezing cold beens cold chips may aswell be frozen not eadble hashbrown looks like it's been cooked in 3 months oil

Food was absolutely freezing with items missing, il never use this app again

The staff were great but the food was so so chips were luke warm and the burger was ok but the extra chicken drumstick was hot but the coating was soggy

Same every time I order off this app

Items missing yet again from my order.

the pepsi max was missing and the cor on the cobs weren't edible they were all brown and stank

Food was absolutely foul. Haven’t eaten yet have requested a refund for it.chicken is so dry out and hard it’s uneatable . Chips are not cooked. Only thing looks any good is the gravy.

Not the best of experiences in this KFC to be fair. The chicken was luke warm had a little wait to be served despite it being almost empty and the wrap wasn't toasted.

food turned up stone cold 🥶 tried warning food up but inedible. massive waste of £20!!!!. food went straight in bin. we are paying for a service where drivers are paid by us customers to turn up direct from restaurants to our front door and not to make multiple drop offs along the way!!!! service usually good but clearly driver making multiple deliveries before arriving at mine.

The food was 45 mins late and cold by the time it was delivered

Paid £13 for a meal just chichen thrown in bun no hash brown no cheese no salad

The chicken was dry and tough, making it difficult to eat, and the coating had an almost burnt taste and dark colour. Only one piece out of 6 was remotely edible.

worst kfc ever, this is not the first time items are missing. we pay the full amount but we dont receive all our orders

you forget most of the food everytime really upset and i left you a note too

Absolutely shocking service from Just Eat. Ordered a delivery, waited an hour and it came up on the App that i had received the delivery. Delivery was not received, tried calling the KFC about 8 times but no one would answer the phone.

other than the food being cold and some items missing it was still nice

Ordered a trilogy box meal it came with a bone left inside, chicken fillets tasted like rocks

food came in time but wasn't the food we ordered

Food was cold ,missing parts of my meal not the best

The food is old!, the sauces in the rolls are mixed up, the potatoes are cold, the sauces I chose were not available, a waste of money!!! I must have been given this kind of food because I ordered it for 10pm, but that's not my problem! I'm extremely dissatisfied.

didn’t get half the food i ordered

The driver was aggressive on the phone to my daughter after delivering to the wrong address! He was then rude to myself when I tried to explain to him. Not a very good representation of your company 😣

FOOD WAS COLD AND DELIVERY TIME GOT DELAYED AROUND 8 TIMES

Lovely man and really nice, only thing cookies or my daughters pineapple stick wasn’t in the bag

i ordered a 1.5 litre bottle but did not get it.

The fries what’s extremely small as if it was counted The chicken was not tasteful. The wings where nice

cold and chicken was a bit tough