KFC Luton in Luton

Dropped my food on the floor at drive thru and continued to serve it to me. Asked them to make me a new one and just put it in a different bag thinking I couldn’t tell the difference. Had to throw the food in the bin. These people don’t know what food contamination is I am absolutely furious. It is unacceptable for any restaurant to serve food that’s been on the floor.

We been served by Sana at Hatters way drive through. Great staff member so polite, served us with smile. Sana made our trip to KFC Hatters way on weekend night great. Thank you Sana

Awful experience. I was charged for my food and waited for a while but didn’t see my number or food come out. I asked them and they said it hadn’t gone through, and to pay again and I won’t be charged. I spent another £20 and finally got the good. Hours later I saw I had been charged twice and went back, but they were closed and didn’t get any help. That was bad enough, I then received a letter in the post for my car being parked too long (although I’d only come in and out) hours apart. I asked this kfc team to contact the parking provider to explain the situation and request my ticket to be cancelled. They refused and said to do it myself which was rejected.. and I ended up with a £170 parking ticket on top of paying for the food twice. Their customer service sent some generic ‘sorry to hear this message’ like they probably will do to this, but will make no actual attempt to fix their mistakes. Worst KFC

One of best customer service you will receive. The food is fresh cooked and nothing is missing. The manager is well spoken and understood his customers.

Ordered from just eat, ordered 3 piece, fries a drink. Only 2 pieces of chicken arrived, Tried ringing direct with no answer, raised a complaint through just eat. For the price of it try getting it right, requested a refund as it was the only option, woukd have been happy with a third piece of chicken. I think this might be the second or third time I've had a problem with this paticular outlet but dont eat takeaways so often so not sure, will be the last though for sure.

It was ok. Same as other outlets

I’m writing this review after trying this KFC more than 4 times. It’s nothing more than a disappointment. Their Chicken pieces are terrible. So oily and don’t even have crisp as in the advertisement. The staff would never give you spoon or fork on drive thru. And when you called them to complain, they said the person have to ask us to give the cutlery (we are not instructed by our manager) Fries would be too salty or sometimes they would forgot to add any salt or pepper in it. I always feel like wasting money here.

Got a "20" piece Hot Wing bucket. So dry and crunchy, seemed like it was cooked hours earlier and left sitting under a hot lamp all day. Size of the wings were only slightly bigger than a piece of popcorn chicken.

Nice staff. Tasty chicken wings bucket.

I brought the boneless feast 8peice box and di not receive my 2x rice box Beans And in the boneless box they gave me 5 boneless chicken and 3 chicken on the bone with the chicken is dry and the chips taste like they have been cooked hours prior and heated up I did NOT receive half my order nor was the food i gave correct or tasty this is not the first time ive had problems with my order being correct Is something going to be done about this?

I am writing to express my frustration regarding my recent experiences with ordering the Gravy Megabox. I attempted to order it for the second time, as it is advertised on the sign near the checkout. However, it was not available in the self-service area. On my first visit, my order was fulfilled, but on my second visit, my request for the Gravy Mega Box was not honored. This inconsistency is disappointing, especially when the item is clearly advertised.

Not very good .chips was horrible and chicken dry. Won't good back there

05/10/24 Night shift manager was soo disrespectful. I placed an order through the drive thru but the young lady told me if I wanted to add to it I need to pay inside. I went inside and the manger is telling me no I can’t pay here. After I paid he’s saying hurry up and get out. Absolutely rude they got my order incorrect in the end as well. No recipt was given even after I asked for it they said they don’t have it. Honestly wish I could give 0 stars worst KFC I’ve been to.

Wrap was missing from my wrap snack box order and another time i ordered the chicken piece option for the wrap snack box and they just gave me the same chicken fillet they put in the wrap instead of a chicken piece. Staff do not check the order!

Great service The food was fresh and finger licking good. Thank you, Dill, for your friendly service.

Poor customer service by staff and managers. Needs training how to behave with customers. Once they gave me coke in glass having some chemical(Later replaced) Other time manager asked me for feedback and filled it herself without my consent. Third time manager again misbehaved for no reason.

Got a Delivery of a boneless family bucket & fries/gravy & 4 pieces of chicken.. 4 peices of chicken came completely drenched in oil (it went through the whole bag & delivery bag!! (We put the chicken on tissue) The chips were very damp/soggy/lack of salt.. Gravy was cold/watery and lack of salt Anyway after spending £47 I plated 4 plates for my 4 kids with 2 pieces boneless mini fillit (boneless family meal) and chips My 4 kids said they did not like the chips or gravy(I agree!) (They ate 3 pieces of mini filet chicken in some bread(from home) I did not give them the 4 pieces of chicken as the tissue I sat them on was even drenched with oil! So I ended up chucking 4pieces of chicken & ALL chips& gravy away. 1+hour later 3/4 of my kids now have diorea I rang them up to tell them and they told me to hold and spoke there language and put a man on the phone who said “thanks for letting me know they had doors, we will take into consideration and I’ll pass it on to the manager” 😡😡

Fast, tasty, but the tables were dirty.

Ordered in Erie through food was ok, missing items you order a 12 piece and all you get is 8. Staff don’t know what they are doing you order at one window then at the collection window they don’t know what you have ordered and ask you before they go and get it and still get it wrong not the first time

A female called Rebecca served me. I ordered a meal with ice cream. As she passed me my ice cream with a fork, I said to her, "How am I supposed to eat with a fork?" She looked at me and said it's not a big deal and there is nothing i can do. I said to her that if you don't have spoons anymore, you should tell the customer at the time of order. At this point, Rebecca closed her window whilst i was in the middle of the conversation. I immediately as to speak to the manager, and as I explained what had happened, he grined at me and said yes I will deal with his. But overall, I felt very let down by the disrespect given by the staff and the manager, as he should have offered me a goodwill voucher or something.

Every time order is wrong or missing. Every single time . Employees there have pay no attention . You should change your workers or teach them how to work properly.

Every time I order from here they get something wrong. Missed items and missed deliveries!!

By far the best chicken joint in the ends. Pengtastic goodness all the way

It's deeply disappointing to witness the blatant disrespect displayed by the managers at KFC Chaul End towards their staff. My niece showed me some of the disgusting things these managers write to their employees in there group chat and I was truly appalled therefore I took a photo of these messages in case I decide to take this to HR. Instead of fostering a supportive and positive work environment, the manager's behaviour seems to undermine the very people who are essential to the restaurant's operations. The lack of respect, empathy, and appreciation for the hard work of the team is not only demoralizing but also unacceptable in any workplace. Such treatment creates a toxic atmosphere, affecting morale and the overall quality of service, and reflects poorly on the establishment as a whole. Regardless of my niece wanting to stay to make money as the job market is very poor I am still encouraging her to leave as the lack of disrespect is not worth the money. They also have a lot of favouritism in this establishment and they do not try to hide it. Absolutely disgusting work place deserves to be shut down.

When we ordered our food we asked for a zinger box meal.Instead we received a zinger meal. We went back and were forced to pay £1.50 extra. When we collected the rest of our food the cashier was incredibly rude and would not provide her name for the complaint.

kfc workers talk with a attitude and are really rude

The manager Michaela she is very rude no customer service skills at all.

Food was delicious..would recommend

For fast food, it's not a bad place. The coating on the chicken and the chips have definitely improved recently. Service is usually fast. Tables are sometimes a bit sticky.

Loved the service and quality of food

Brilliant place and lovely people and very clean

Best food in Luton by far and staff are very attentive

speedy service, polite staff and nice hot food

Top staff and lovely place to visit with family

This place is clearly doing something right because the food is perfectly made and staff well trained. I definitely recommend coming to this branch.

Yet again worst service and horrible burnt chicken with a few chips Chicken pieces were all the same Never coming here again!

Its a normal fried chiken like other shops not the kfc orginal recipe is using when i asked they told it only using for wings . Very bad experience its not kfc chiken.

Staff are very good, halal food nice taste

As KFC is my all time favourite fast food outlet, I have ordered from many of their establishments throughout the UK over the years. None have ever made 5/5 but this Luton based restaurant hit all the right notes. Clean, tidy, immaculate and attentive staff, service with a smile and lightning fast. I ordered 3 pieces chicken, large fries, coleslaw and a Diet Pepsi. It was absolutely delicious and not a sign of any grease or oil which is unlike most KFC outlets. Well done KFC Luton and thank you.

Extremely prompt service. Lovely interior. Radio on point

This place have halal food and there you can dine in and also sit out. Most likely it is like other kfcs but this one is halal. We were going London from Manchester and this one was the best option we used to eat something during the travel.

Worst experience.! I lost order of £35.0 and when I called restaurant they have no answer and most of the time I miss some of the item.! This time I haven’t received the order and Just eat shows Delivered already .very disappointed..every time some sort of mistakes happen from Haters way KFC restaurant.! Pls do something.!

For a KFC this is very clean place and the food was presented nicely. 👍(not thrown together like other places)

Good service, not the quickest, the food is ok, can get busy at sometimes.

I used to go kfc fortnightly at hatters way as its halal but really disappoint today drive through . The lady served me around 10.40 is rude and waste my food as i have asked her to hold my drinks first and then food bag as i was in the car and cant reach properly and keep arguing me that i am away from the window she could come little bit closer ro my car . The manager came and did not say anything not even apologise . This is rubbish and very bad service and i am going to do formal complaint that lady to KFC . And on top of that very rude face also . Manager should take some initiative but he did not . Very very bad and nasty experience .

Great fast service and spot on service . Food cooked spot on .

👍 one of the best 👍 KFC in this area!

Great food. Great staff and service

Good food and good customer service

this man who took my order did not take it properly and didn’t put my student discount up on it saying it was my app when it always works and comes up with a snack bucket he was a horrible man never coming back here.

Good place, halal, Good range of food.

I came to kfc hatters way at 19:30 with my three kids I was been served by the manager. I was not been asked eat in or takeaway. But when I was trying to grab the seats the Manager said me to pik my food from the counter. When I say my order was packed as a takeaway I said I am eating in. Then suddenly he said some thing and the girls were laughing near the counter facing me who works there n it feels like he said me something and making fun of me. And went in the kitchen knowing that I was putting the food in my tray to eat in None of them helped me to put it in the tray and and there were no glasses for the drinks and no sauce to eat our food. Felt like leaving my food over there and come home just becsue I was wit my kids so didn’t made any issue. So embracing that he called him a manager and that is perfect when he is like that then wat can I expect from the staff working there and called them a team member. Shame that we all r humans and if I do the same thing to them i promise they don’t like it.

Name should be changed to KFS kentucky fried sparrow. Value is poor, they serve you tiny pieces of chicken and think it's OK. Shocking value for money. Avoid

Great management.They've got a great customer experience and service 👍👌

Overpriced food chips are horrible. Staff okay

Normal run of the mill KFC, it is what it is.

Ordered a popcorn chicken and it tadted like they had cooked in in burnt oil, tasted disgusting. Needless to say I'm stuck to the toilet today.

Food was not up to the mark here, I ordered chicken wings, but they were too oily that the oil was dripping. Highly disappointed with the food

Dawg aint no way. This shouldn't be 3.5. Should be 5.0 stars! Shabana is the best staff. I come here sometimes but I am talking about my recent.

The tiny little Asian guy (he’s legit like 5ft) who may be a manager (I should hope he’s accomplished this by now, he’s been working here for years) takes his job wayyy too seriously. Anyone would have thought it’s his father’s personal company. He makes everything difficult for no reason at all. He also has no people skills and sounds borderline manic when taking orders, it’s like he can’t wait for you to finish your sentence before abruptly asking “anything else?!” He’s had this bad attitude for years now but he needs to tone it down a notch and remember he genuinely doesn’t get paid enough

The food is as it should be. But the service is poor and slow. I visit this branch regularly as it's the most convenient, but generally, you wait a fair amount of time to be served. Usually, the young female staff are serving, and they try and ignore the fact that you're standing there at the counter.

Terribly disappointed with unprofessional staff and continuously giving incomplete orders. Missing Food in delivery and takeaway, denying with evidence. Disgusting professionalism

Won't answer the phone, and considering they have delivery drivers now this is an important thing since I was unable to find out what happened to an order that I was told was delivered but wasn't. Shocking.

Ordered from the app today (28/02). Service was horrible from manager. Ordered an 10 piece chicken bucket, received a 6 piece bucket. Called and the “managed” picked up, told her the situation and she offered me a code for 4 chicken when I come in next. When I told her I paid for delivery and want the food today, she refused to do anything about it. Poor service! Manager needs to be fired tbh.

Terrible service ordered at drive through, got Home to find they packed the complete wrong ordered called back and store manager said he will send the correct order back out through delivery, food never arrived waited 2hrs and no one answered the phone after this either

Addicted to it. This branch has something special. It is Halal and tasty.

Don't bother unless you want to hurt your stomach

We ordered a popcorn chicken and they gave us a chicken mini fillet burger instead. Possible the worst kfc we’ve been to. Chips were sweet

It was very busy in the retail park, it was like take pulling out at your own risk

Quick service .Friendly staff but the order what I wanted was totally wrong .Repeated myself 3 times The staff needs to get to know the menu .The food did taste good

To comparison with some other KCF shops I know (Ashford, Walton, Bath...) this is the poorest one in food quality and service. It is amazing how different the same franchise products can be...

Always fresh and quick anytime I've been, halal too Would say they need people cleaning more often inside there as it tends to get busy

Delivered some food via just eat many item missing

Always get the order wrong. Always late. Staff allergic to smiles.

Worst experience ever. I've ordered something and I got something else which is so unfair and when I tried to speak to the employee. She kept saying sorry instead of helping solve the situation. Unprofessional

Absolute shambles this branch is the worst KFC I’ve been to If you have 2 people in your car they won’t let you order 2 separate orders and they say I have got to go around to the back of the queue of the drive through so the other person in the car can place a order even if you order online you still can’t give 2 collection numbers together They take one and even if there’s no other car behind you in the drive through they still want you to go around The pathetic shift manager refuses to give his name to me and told the other staff not to give his name to me so I couldn’t make a complaint Talk about a power trip

Got really worst experience today. I ordered family bucket chicken for my guests. It took more than one hour to deliver the food . Food was like leftover. It came with different items . Even some of them were missing . Food was not even hot. I gave my guests the worst treat on New year's eve ! Can’t believe how could anyone do this to their customers..

Yummy . Halal . People will always leave a bad review after the slightest inconvenience but its life. I like it

Drive through experience was ok.

i have ordered my food through the kfc app and the guy that delivered it just took my order and left with it. freaking jerk.

They always get the order wrong and never read the notes on just eat. I’ve wasted so much money because you can’t understand simple instructions

All the staff are very professional, the place is very clean, they all respect the customers, the food is very tasty . 👏👏👏

Drive thru order, told to go ‘somewhere’ and wait. I said where should I park & told ‘just anywhere’ ????? Waited for just over 10 minutes. No apology, just grunted at - very poor service

The environment at this KFC was so bubbly and inviting! The food was hot and freshly cooked, the service was just impeccable and I really enjoyed my experience here!

This is one of the few KFC I can say I enjoy eating at. The staff are lovely and food always tastes fresh unlike some other branches I've been too. Despite it being luton it was quiet when I went which is good I guess.

Really amazing food and service

Food is always not that fresh/warm as it should be what you expect when you are dining in.

A nice restaurant, but the food was not at the level of Turkish food that we are accustomed to. I went with my family for lunch. They served us meat with dough ( lamujen) as if it was old, frozen, and heated. It was very bad and the bill was high. We did not enjoy it at all. Perhaps this restaurant is only for shisha and nothing more.

Good quality food. friendly and fast service.

Cold food ,undercooked chicken ,terrible customer service

I found their food bit salty. Not sure May be I take less salt

Located within Hatters Retail Park, this KFC is halal (Visit date Sept 2023). There are quite a few self order screens, the service is quite fast but wait can increase during busy times. There is a drive through and free parking outside too. The food is good and staff are happy to help. There is seating inside and outside, and a bathroom available for customers. Only downside is, most times the self service checkouts, don't print your receipt or its out of paper. Becomes a hassle when the counter staff ask for it. Take a picture if you can of your order/receipt number, from the screen.

It's a cosy place to hangout with family and friends. The best part is it's halal👍🏻

Aleema is the best worker in kfc she deserves a pay raise

I am very disappointed with this KFC I went there yesterday through drive tru ordered my food only to find out that I was charged VAT of £2.99 when I checked my recipet they've already put the prices off the food and ontop of that there charging VAT and when I asked till woman why am I bring charged VAT she had no idea what VAT means she said I don't know then I spoke to the manager and he also said I don't know 😡😡😡

I ordered Cappuccino but it I was told machine not working so she can’t give me one , then 15 min later she make me one it was tasted like milk no coffee in it ,then the manager made it again same problem, i asked the manager to taste it himself,I was very disappointed they give me Pepsi instead but I wanted a Cappuccino, not happy

Bloody awful ordered 2 cappuccinos freezing cold could not drink

It's okay, but it needs more space ✨️

Ordered food extremely cold discussed with staff they cheated and warmed the same burger lied that they made fresh one smelly cold oily disgusting food monitoring authorities need to take action absolutely bad attitude towards feedback zero star

Ordered my food and got a lipton ice tea which was pretty much water but i got it with no ice… This has happened a few times to me personally the food is pretty good however the assembly of the burgers can be bad sometimes and the burger pretty much falls apart