KFC Leeds - Coal Road in Leeds

Ordered through uber eats tonight was charged for 2 gravy none arrived when I phoned them to complain they said they haven't got any and they replaced it with corn on the cob .1 thing I don't like corn and another if I had known there was no gravy I wouldn't have placed a order and should be off there menus

The Krushem machine is out of order 80% of the time.

Perfect chicken crispy and nice, gravy perfect only down side was gravy was a little thin second time round

I had a fantastic experience at KFC! The burgers were juicy, flavorful, and cooked to perfection. The menu offers a great variety, catering to different tastes, and the portions are generous.

Nice KFC but the travels definitely need cleaning when customers leave. Was not busy yet tables still had trays on them.

Staff didn’t want to take my order at the till. Not coming here again. Waste of my time and money. KFC sort your stores out, not everyone wants to use self serve. Not great business practice

Went to order at the till, got told to use self serve. I said I would like a person to take my order. They refused. I walked out. Total disgrace. Many of my friends have had similar experiences I've been informed. I suggest you don't replace people with machines or you would loose alot of business. I won't be returning . Rude staff and a total disrespect. Went to a small independent instead. They were happy to take my £40

My elderly parents voluntarily clear around your seacroft branch 2-3, times per week and we're made to feel embarrassed asking for a drink in the seacroft branch . You should be ashamed of yourselves for doing this . You probably don't care but they are just trying to keep the area clean. disgraceful service

Cant fault ordered on line just collected

Nice food, well cooked and hot. Best KFC we've had in a long time

Staff very rude, ordered a party bucket and when I got home realised they missed a couple of items one being large popcorn chicken. Rang up and spoke to the manager Victoria who did not apologise and said just come and pick the rest of the order up. Very poor people skills. She wasn’t apologetic. How she is a manager. God knows

Like most other KFC, hot tasty chicken. Newish building easy access. Best when there's no delivery drivers waiting!

Really its not a nice customers service

The cleanliness of this KFC is SO poor! Been here a few times and noticed nearly every table needed a really good wipe down. The tables and seats are covered in gravy and chicken bones, not to mention the floor has dirty tissues and remnants of chicken batter. I’d say hire more staff to amend the issue but I’ve been in when the restaurant has been dead and the staff have used it as their opportunity to gossip rather than making it look presentable. Shame as I’ve never had an issue with the food itself here but it definitely doesn’t make me want to eat in anymore!

Absolutely disgusting kfc. The tables are filthy when hardly any customers and the toilets omg the smell is horrific and very offensive don’t think there’s ever been a cleaning product near the place. Smells of blocked drains and urine especially the ladies. Asked them to clean the tables as almost everyone was dirty guy on counter said in a min and so far hasn’t done so. Word of advise drive past

Toilets absolutely disgusting. Simple as that would not use again.

Kentucky Fried Pigeon. The pieces were so small and not cooked very well. We have had better. Need to up their game.

Great fast service and happy colleague when serving

Every time I have ordered from here it’s either been badly cooked or the order had been wrong. On complaining today about the chips been missing from the meal I was not even offered a sorry. Victoria the server who answered the phone was dismissive and rude. This is definitely the last time I will ever use KFC seacroft it’s service and food quality is diabolical backed up by arrogant poorly trained staff.

Staff are not bad and the food here is generally OK. I've had a few orders where the chicken didn't taste fresh or had a funny taste which to me felt like old reused oil was used to prepare the chicken. In fairness, I've had this at another KFC before so I'd put this down as an area for improvement. I'd still visit.

Horribly kfc to go to I walked in and there was kfc gravy and chicken bones all over the tables and there was orange tango on the floor and 9 year old screaming in the toilet and marking werid noise that you would hear in the bed room

Don't order on just eat for delivery if there's anything missing you're screwed ..you might get a refund a week later but you won't get any food.. and the bit of the order we did get was cold ..even the can of pop was wrong ..dire

I paid 20pieces chicken wings but they just gave us 19pcs.Last time we ordered 20pcs but they gave us 18pcs Please make sure with your counting cuz customers paid the right amount.

Tried the different dishes here, but they are not as good as other KFC outlets.Normally, whatever you get is way too far dried out, and that means it's been there for too long. Last week, when I was there, it was very dirty. The floors had not been swept for some hours.

The staff ignored me for a good 15-20 minutes while my order had been ready. They called out my order number and when I went to the counter Noone took my receipt to pass me my order!

Waited ten minutes to place an order staff just ignored me walked out along with several other customers AVOID

We had different options from coal road kfc through just eat. Been concerned for the last few orders being too salty. Tonight my lips tingled with the amount of salt. Hubby said never order from kfc again! Used to be our favourite takeaway not anymore

my grandparents ordered a bucket meal for 1. instead they gave them a boneless banquet which only had 3 peices of chicken some popcorn chicken and a small bag of chips. They got charged 20 quid for 2 of them and mine got charged extra for a drink.

Decided to order online and use the drive through since they don’t allow you to pay online and pick up in person anymore. When I reached the pickup point after waiting in a line of cars they told me I needed to go through the whole thing again because there is another kiosk where I should have stopped for someone to take my order nr but I did stop at this kiosk on my way and there was no one there and the windows were closed so it looked like it wasn’t being used, but I then learned that you need to stop there and simply wait by the speaker until someone talks to you ! This is very poor customer service as it’s so easy to miss this kiosk since there is no one there and the windows are closed ! Plus there is no sign that explains you need to wait by the speaker at this kiosk! Seems to me that they don’t really care about people that are using a drive through for the first time and are ok with having the customer go throughout the drive through again!

Order made and completed very quickly, attentive staff.

Great place order always accurate food quality 10/10

We had an amazing experience at the KFC, Coal road! Special mention to the Indian lad Anil Singh. He gave us an incredible welcome. Had a great smile throughout. Cheers to Anil and KFC. Best experience in Leeds ❤️

Love the service here been coming for a long time and see all sort of abuse the guys get behind the counter and deserve sometimes to be told they are doing a fantastic job

Staff always miss things in orders for drive through, order is short every time, worse KFC in Leeds.

Awful attitude from the drive through staff member. Manners cost nothing & mean a lot. Why work there if you hate it so much?

So went to this restaurant for some dinner, we went through the drive through. The food came out hot but we were short a few items, we got coleslaw nothing to eat it with, no napkins. Was nt asked if we wanted sauces. Just sloppy services could have been good with a little more concentration, a little less chat.

the food outlet is located at a very strategic location with lots of parking space. Ideal for those who want a breath of fresh air . Outside tables available good for smokers too. A must visit

Went there had very little to eat but was at 11.00pm. Been before and was OK.

There is a really nice atmosphere amongst the staff which is shown in the way they deal with the customers. We've never had a bad meal here and visit quite regularly.

I frequent this place and have never had any concerns about cleanliness, either with the food or the employees, until now. Today was different, and I was shocked to see one specific worker (possibly someone new) constantly touching his face and hair before handling food. Luckily, someone else prepared my order, or else I would have canceled it on the spot. KFC, you really need to provide proper training, especially for those new to the food service industry!

Very nice food from kfc very fast getting it out there

Way too much pepper on my chips! It should be my choice. They don't normally come with anything on them.

Nice KFC, plenty of parking and drive thru if u prefer. Fairly quick service off standard menu. A good number of self order machine as well as counter. Very clean when I visited.

Took the gran kid there today he enjoyed is kfc

20 minutes for a simple order because the staff would rather make sure the just eat drivers are dealt with. No apology. Terrible service

Use this KFC quite a lot but today 2 people ordered in front of me in the drive through Waited 15 minutes then when they bought my meal was cold. I asked them to please give me hot food. I waited a few more minutes checked the food again still cold so they basically gave me the same meal back. The man that served me didn’t give a dam. I couldn’t wait any longer so got home and ate my cold food.

Food is always nice but they’ve got my order wrong on 3 separate occasions now - have moved to the KFC in Colton as my local now 😅 for the price of the food you’d expect a correct order at least once.

It is user friendly and clean. Self-service units have been repositioned along the entrance passageway and you can also order online. Customer service is good. The free WiFi is erratic so do not depend on it. Sometimes, there is an average 6 to 10 minutes. The drive-through is faster. The colonel's original chicken 🐔 recipe still tastes great. The rice-box is mwah. The fizzy drinks are limited, you get Pepsi and no Coca-Cola. Sides on offer include maize cobs, fries, coleslaw and even ice-cream. Prices across the chicken 🐔 range have crept upwards so your bargain bucket will cost slightly more. Even your spicy chicken wings are a mean £1.99 for two tiny bites. This eatery has improved much since its opening a few years ago. Parking on site is adequate. It is sometimes a bit hard pulling open the door when the automatic button for wheelchair entry is malfunctioning. Keep it up.

Shocking customer service, spoke to a member of staff who smirked in my face after waiting 20 minutes for food. Manager seemed to think he had seen the situation and didn’t listen to the customer which is shocking. As far as customer service goes this was poor and the manager needs training on how to approach situations even if they think it’s acceptable to say they were clapping because they completed a burger which means the whole staff can clap… makes complete sense to me. Who ever runs this needs to sort it out.

Bought a 6 piece bargain bucket for £13.99. What a waste of money. 6 pieces of chicken????.... I've seen more meat on a sparrow. Didn't even get a decent selection of chicken as it included 4 very small legs. Very disappointed overall.

I ordered food and they have nothing what so ever what a disgrace of a restaurant and had to go back through just eat to try get my money back I'm disgusted with the restaurant should of come of just eat if they had nothing

Rubbish and not worth the money. Oder was wrong especially for my son who has allergies! Nothing provides for takeout such as cutlery napkins etc. just small things but helpful with kids. First and last time at kfc drivethru. Went to McDonald’s to get the kids that was actually suitable for them

Always food missing! Rice box has hardly any rice just filled the box with lettuce

This is the slowest KFC I've EVER used. I don't know what was going on with the order for the car in front but it took 25 minutes before they finally got to move off. When it finally came to my turn, neither of us could hear each other very well because of the heavy rain and having to talk through that tiny window. I confirmed my order and then was asked for my payment. He reached out with the card reader device but the lead it was on was ridiculously short and I couldn't reach it with my Apple Watch (my usual method of payment) as it was on my left wrist. So I had to fumble around with my phone instead. When the payment was made, the guy at the window had the cheek to say something about "coming prepared" next time before shutting the window and starting to count out the pieces. That was quite ironic, considering that they could have used the time from ordering to the customer reaching the window to prepare the order! Besides that, since when was it a service worker's job to dispense snarky unwanted 'advice'? Who the hell does he think he is? The food was average for KFC, I've no particular complaints there. It wasn't super hot, although it wasn't cold either. I mention this because if they'd had to make a whole new batch fresh, which may have explained the delay with the previous customer, the pieces would have been hotter. But they weren't, so that rules out that excuse. If you like KFC food in general, like I do, I'd strongly recommend avoiding this branch and going to any of the other ones within a few miles of here. I have tried to cut this branch some slack previously as it was once a fairly new branch and I put the poor management down to teething troubles, but they have learned nothing over the years and the only way anyone is ever going to pay attention is to report bad service. Oh, he didn't even bother to put the tissue and wipes in the bag either.

It's a fast food joint. It's OK.

Drive through wasn't the best - delays answering the intercom followed by missing items in order once home and no napkins or wipes. Disappointed

Its fried chicken whats not to like it was finger licking good

My last visit Food was nice and hot Visits before that My food has only been warm Much improved lately

my second visit to this place. first and last!! I haven't seen such a mess in a long time. stench! I do not recommend this place!! stay far away

Staff, not one smile between them. Food was dry

Los sabados abren demasiado tarde, el sabado pasado quise pasar a comer ahi y ya eran alrededor de las 11 am y estaba cerrado .

On several occasions we have selected a takeout only for our order to be not given correctly. When speaking to the manager he was very unhelpful.

The food was quite good and it had lots of flavour and the service was nice with kind staff, and the car park was a decent size, also the drive thru was good

KFC used to be good and sensible prices It's now very expensive And the food ain't great

Helpful staff to help a non-regular like myself. Grandkids really enjoyed it too.

I waited 5mins t9 be served whilst the place was empty

Used the drive through, only 1 person in front of us however took about 20 mins to order and recieve food. Food however was good and hot

Most meals have an item missing Chicken is very small Table service is off the menu even tho you are asked at order screen Cash or card depends on which way the wind is blowing

Quiet KFC, on a site remote from the main shopping area, you'll need to dive to get there.

I'm not going to say that fast food is in anyway comparable to a meal at a top restaurant, but this KFC consistently delivers tasty hot food. The chips are always tasty and hot and I think they are always better than french fries from other fast food outlets. The chicken fillet burgers are good, not dried out and have a nice mayo on top. I've not had any of the sides or alternative mains from here, so can't comment on those. The coffee is usually very reasonable as well. You usually have to ask if you want salt, ketchup or wipes. Edit - April 2023 - quite often there are no hot drinks available which is disappointing!!!!

Staff member named Abdul was incredibly professional, polite and helpful. He is a credit to the business and the branch.

Don't know whats happened over the last few months. I used to leave this as a last resort for food but been 2x in last 2 weeks and the foods been really good so much so i actually wanted to go back. The Indian dude servings with the turban top bloke great service and went above and beyond.

Arrived at restaurant at 10:30, ordered food then told - we couldn't eat inside. Shan't call here again. Then at 10:45 told 8 minute wait for chicken. These muppets just want to go home early - worst ever kfc experience

Now that the Wow-box is back on the menu it's well worth a visit. Nice location, ample parking.

Twice in a row I have been here, each time they are having system issues and cannot redeem any discount nor scan the rewards app. Also missing food items on both occasions.

Not great, not the worst. Just average. Nothing stood out for me to return.

The worst KFC, took 1 hour to get our food today. We had told the guy at the window we haven’t got all of our food, he looked at us and said “like it’s all in there”, parked up and checked wasn’t in there. Then had to go in and waited 20 minutes, he also told us there was no gravy and there was. Worst service and terrible customer service. The guy was absolutely awful.

Staff don't know what they are doing. Every week new staff and in number they are many but work 3 people for one burger and on an average time 25min/order. Needs attention otherwise won't last long will head to closure soon.

Though not busy very slow on service 20 min wait and change from gravy as none but not put on screen to beans. Other wise ok

This is our go to KFC even if it is a 30 minute drive

No fries with kids meal not notified when going through refused to change to fries very rude staff apart from the manager

Rude drive thru staff, the don't accept vouchers via the official KFC app or even let you collect points. The same guy handling cash is then handling food. They ask you what your order is when you've literally just ordered with them.

This place is extremely bad. The food is of bad quality. Very tiny pieces of chicken, NO taste at all. Food was only lukewarm. No receipt given. Staff slow and not particular friendly. Your better off, keeping you money in your pocket

Was waiting 35mins for food staff have too got a clue ordered a gravy box no gravy and they didnt even tell me just gave me this was not nice waste of time going food all over floor tables not been cleaned i would wipe my feet when leaving next time witht the state of this place

Poor service. Poor quality of food. Avoid

Tbh it's a fast food place with the emphasis on automation. When the system crashes all the offers which might be why you went there are invalid.

My Blue light card discount did not get added. Even using kfc app. Mot hood enough

Zero effort preparing food, one dollop of mayo and a rock hard piece of chicken in my burger. Watery gravy! The guy on the drive through had no zero customer service skills. I would drive to Kirkstall instead

It's KFC you get what you get..... customer before me waiting 25min for gravy. Takes 6 staff to figure out what's going on, only 2 orders on the screen how hard can it be? It's definitely not fast food!!! Many a time we have gone through drive through and been given wrong order and health and saftey/food hygiene is appalling touching inside of cups before filling with no gloves. 🤮

Best KFC in the area if not in Yorkshire

This is the worst kfc I have been to they either get your wrong or u are left waiting for 30 minutes and when u go ask for a refund suddenly they do your meal absolutely disgusting

Slow service and dirty tables. Last visit. Hopefully, it will be better next time.

The Colonel's recipe is super as usual, but the size of the pieces seems to have shrunk. They had an ongoing system fault that prevented the use of the app, so I lost out on promos and rewards. The staff were helpful and friendly though the shop was empty. Still, it's KFC!

KFC app broken all the order points down. Chicken pieces very greasy

Chicken fillets over salted,fries cold and not fried well at all , order confirmation and service are completely not come on time,not recommended 😜😏😱🧐

One staff member Lindsey, very rude. Ignored me and then was passive aggressive when challenged.

Always check your order Nearly wrong most of the time, missing items ect

Opening hours should be changed. Cause it's not open so long like it's supossed to be. Propably staff is lazy and dont want to stay till 11pm

Quick and easy, and the lot got eaten. 12 piece and 8 piece boneless buckets fed 10. The lads did good extra gravy for free was appreciated nom 😋

Food was mostly cold and the gravy was so watered down thin and runny