KFC Isle of Wight - Lake in Isle of Wight

It's a fast food joint so atmosphere pretty basic. Handy for a quick meal, lots of choice. Coating on kfc could be thinner, I just peel excess off.

How can you run low on chicken lol

Great service at checkout by Caitlin although I mean this is with no harm or offence to the lovely worker I did notice that when she picked up my mini fillet burger she took a large indulgent sniff and exclaimed “God damn! This chicken be clucking”. She then resumed her warm smile and handed me, my chicken burger. Furthermore again reiterating the that I mean no offence or harm at this amazing staff meeting (Caitlin) there was a bite taken out of my mini fillet chicken burger, this did cause some annoyance as if you have eaten on before you know if the cute small scale of this burger therefore this bite removed a sizeable portion of my meal. I didn’t not return my food or mention it to the member of staff serving me as I imagined she would be rather distraught and embarrassed (as she was plump herself) and I did not want to or as I say again set out cause her any distress.

Very bad service and bad behaviour staffs. Isle of wight Environmental Health - Food Safety & Standards need take action

Visited tonight. Do not like that you have to order on the screen and can't order with a staff member. I'm certain it takes longer doing it that way. Crazy idea. I saw an elderly couple leave as they didn't understand what to do. Service was fine. Meals good apart from as usual with all KFCs soggy limp cold chips. Probably the easiest part of the meal but always awful.

It was 10pm on Wednesday evening. The Restaurant was totally devoid of Customers. One young lad was sweeping up and putting chairs on tables. He very politely apologised and said he would be with me shortly - which he was. I replied with "That's fine. I haven't made up my mind yet " I ordered a meal for one with 4 pieces of Chicken and French Fries. £9-49. Kerumbs!!! I could have a Huge Fish and Chips and Garden Peas dinner for a pound less in Morrisons next door. Only problem there is that they stopped cooking 7 hours earlier. Oh well let's go home and see what I have got. I tried several chips - and they were definitely Badger Food Only. Bit late in the night for the Seagulls this time of year (11/9/24). So I swill the poor taste down with the Pepsi (no ice). Hmmm. Very poor. Too much water in the Mix Chef?? Not very nice at all sadly. We are not doing very well are we KFC? So, on to the Chicken - well I hope it is anyway. Hhhmmm - just thinking about the missing Seagulls 😂😁. Nah!! 🙄 I think it had spent a little too much time in the warming cabinet. Would I have been better coming in on a Friday night when the turnover of food would have been faster perhaps. But I will never know now will I.??

The music was a bit loud inside today and the food was nice but KFC is a lot more expensive than it used to be a once in a while treat

Typical kfc but the food was good

Got a 10 piece bargain bucket from the drivethrough Lake KFC on a Monday night 2/9/2024 counted 9 long hairs in the chicken and fries gross.

Crispiest chicken I have had in a long time.... lovely

Nice little KFC to enjoy food. I got hot wings and some mini fillets. Food was PIPING hot like it came straight out of the fryers. Best freshest KFC I've ever been to.

Shocking overpriced hard to call it food.

A nice place to get a great snack. Eat in or takeaway way had both experiences. Easy to get food.

Great food, good service, clean and tidy. Lots of parking and loos. Order screens available or order at till. Drive through as well. Music is a little louder than I'd expect.

Ordered take out wicked variety bucket was disappointed of the 10 pieces 8 were all drumsticks and 2 thighs it would have been nice if I was told that they dont have variety of chicken left.

Chick chick chick chick, Chicken, Lay a little egg for me !

2 piece of chicken meal to get 2 tiny legs , bloody disgusting

It was a quiet time and very pleasant.

Nice KFC drive through, food is always good, just a lack of mobile phone reception.

This is a lovely little restaurant for a stop-off whilst touring the island. The staff are friendly and the whole place is kept in an hygienic state. The manager clearly rules with an iron-rod.

Very clean,quick and the staff friendly

Good clean restaurant with cheerful staff

Food was great although they charged me twice for it having trouble getting money back

Had room service as staying at the premier inn next door. Husband ordered via app, and I kid you not, was in and out in under 10 mins! Food piping hot, all there and all the dips and extras too. Honestly 5/5.

The boss there, Matt, gave me a sucky if I bought an extra bucket of chicken 👌 10/10 would recommend

if you use their drive through and your given the correct order, go buy a lottery ticket ! because its your lucky day! every since this store has been open its has worked on a 3 of of 5 getting it wrong ! And dont bother trying to go in to correct it, they treat you like something found under your shoe, and laugh about your order and make you feel that wanting what you ordered is being fussy.Every other kfc puts 2 mini fillets in their twisters.! Not here. !!!!!!! 1 mini fillet cut into 2. !!!!!

Used the KFC App to order so I could collect. All went smoothly. Friendly staff

Went through the drive through. Ordered family sized meal and it was ready fresh and hot by the time we made it back through the end of the drive through. Faith served us there with a lovely smile

Much better than newport KFC, much cleaner, nicer staff. The one in Newport is terrible. Stick to this one, well worth the drive

Not one for fast food but this one had the best chicken ever. Great friendly staff. Easy parking

We sometimes stop here after a stroll in Shanklin or Sandown. It has always been very good service, small queue and delicious food.

Nice little KFC in a good location.

£7.89 for a zinger meal ..haven't been to a KFC for years ..won't return Pathetic excuse for a burger... Chips were alright .... Super quick 'cooking' meant meal for ready by time I'd driven around to the collection window ... Burger obviously been sat as the extra cheese I orderd couldn't/wouldn't melt

This is first time having a bad experience from KFC, I ordered 4hot wings meal deal. I was the first customer, I have seen that they already made some fries on the fries station, I asked the cashier to give me the fresh hot fries. Cashier said to wait for couple of minutes to get the fresh fries I said yes! After a couple of time I received the my food I got 1of them are fresh rest of the three fries are the same one that they already made. The guys who is on fries . I don’t know the exact name I think he is a team leader name as (Arran)That is not the right way to treat the customer. I spent this much of money get good food but i didn’t. So I would like to request you for further investigation about this.

Got food yesterday and I’m sick as anything. Got food poisoning. I rang lake kfc to inform them they them hanged up the phone on me and refused to pick it up after I called mutual times. Don’t bother going waste off time. Rude

Pity they can't count to 10 paid for extra chicken but only got 6

Standard KFC food usually quite with quick service....but the toilets let them down on this visit....disgusting and clearly not been checked on regular time....head of staff informed.

Came in late ish on a Sunday, staff member couldn't have been more polite if he tried probably one of the best customer services I've had in fast food in a long time especially on a slow Sunday night. Food was all fresh and delicious, bonus 👍🏻

Messed up the food order and after getting 4 children their dinner we find out there's a ton of pepper on the chips. Absolutely disgusting.. they don't like pepper and so doesn't eat them neither did myself and husband. What a complete waste of money!! Should have been asked if wanted pepper!!

Why you changed the salt on your chips ,don't know if its garlic salt but tostrong ruins the taste of the meal

Had a 10 piece bargain bucket, we know that you will get some mixed chicken, but 6 drums sticks and only 9 pieces of chicken total. Chips was not nice, coated in this new coating. Did not get a choice! Very disappointing.

Wow walked into a KFC and no delinquent youths in sight. Very busy both inside and drive through. Tables needed a wipe over but quickly remedy ourselves. Food piping hot ,tasty,staff more than welcoming. Yes cleaner during busy times would help,also if we left it tidy upon finishing would help. All in all the best KFC I have so far visited.

Service was good,need to wrk on cleaning as the floor was bit dirty when we arrived with some mess lying on the floor

Can you please tell me why you say on your doors you are open till 23.00 hours and when I just visited your outlet 10 mins ago at 22.27 Wednesday 30th the ladies inside said were closed yet the drive through was still open the ladies looked for a shake from the counter to say no and got no reply I will not return very dissatisfied I am a island resident from lake

Husband and son both had food poisoning from eating the chicken strips late on Saturday night. Will not use again

Can't beat a kcf I was a waln in, service was quick and pleasant but most importantly food was great

Food is ok. But they forgot about chips And left my order coz they was to busy to chating

The best and most polite member of staff I’ve EVER been served by at a KFC (Arron Fo) Wheel chair friendly as shown in the last photo.

Seriously need to learn how to make chips, they're always a let down.

Excellent service and the best kfc I've ever had ....bloody lovely 😍

Really good fast service nice people aswell

Very disappointed. Chicken very dry and could not eat it

Rude Staff , asked me to wait then walked off and finished a conversation with another staff member , I was waiting so long I walked out .... never again

Went through drive through and was the only car. Asked for a boneless banquit and recieved a hen. It was live and tried pecking me. They didn't accept a refund and I named the hen "Mohammed". Me and Mo have had 3 children and a very healthy and happy lifestyle. Every day that passes he edges closer to the grasps of the hands of death. See picture below.

Food was good but the place wasn't that clean. Considering the place was practically empty when we arrived with the staff standing around they were not busy yet the tables hadn't been cleaned. We chose one of the only clean tables but got asked to move to a different one because it was apparently closed on that side. The new table was dirty and I hadn't realised there was chocolate sauce on my table. I had put my arm in it wearing a white jacket so it is now stained with chocolate due to poor cleaning.

Nice food, nice staff BUT the cleanliness of the place was disgusting. Food on tables, food on floor, overflowing bins...

Had the best KFC of my life here. The chicken was melt in the mouth good.

Waiting at the till to be served for over 15 minutes no one would acknowledge us. Tried to get the server and managers attention but he would not even look, we wouldn’t normally mind but we had cash.

Had couple bits chicken missing but they gave whole order back for compensation

Great food and served quickly. Drive thru available but great seating inside also.

Service was great. Had to wait for food but no problem when it's cooked fresh.

The 1st time we've used this K.F.C. when visiting the island, we ate in,and chose the six piece feast,the sides (sweetcorn and bbq beans) were great as was the cola,however the famous coating on the chicken was almost non existent,and it was really greasy, so very disappointing 😞

Great for a quick snack 👍🥤🍟🍗 & enough seating 👍 & good parking 🚙🚗👍

So rude and unhelpful to point I felt that bad I left with ordering food

Finger licking chicken if you are lucky it's clean and quiet. Please tidy up quicker. It's minging.

Very welcoming from the staff who helped place the order, didn’t have to wait to long for the food. Was very clean so decided to eat in. The food was very nice and had so much flavour, was a little disappointed by one of the pieces of chicken as it had very little meat.

Just your normal straight forward KFC

It was ok. Food was warm but chips was hot

Was very impressed with my first to this KFC. Ordered on the touchscreen and food was ready very promptly. Food was very tasty and nice and hot. Friendly staff. Will definitely return

Wrong meals again , hardly anyone in the place and still found we had wrong meal again. Please check your order is correct.

Very quick service from friendly staff.

Didn’t have card so had to pay with cash at the till and this rather greasy haired employee stood and stared and didn’t bother serving me as i continued to wait and when I finally was served he was the most lifeless person ever will definitely not be going back

I’m afraid someone needs to show the ppl cooking how to do a proper KFC.. greasy and just not how it is elsewhere .. they need retraining .. it’s hot a name over here as worst one to go to as so not like traditional KFC meal.

Ordered 2 zinger tower burger meal box Could not get the whole order No salad no sauce in the burger box I will over all 7/10 highly recommended

Where to start- staff not in uniform and I think their tops had missed wash day No cups sauces serviettes offered or put in with order Coleslaw fridge temp might need looking at .fries had seen better days Chicken ok Staff perhaps should be more friendly with customers as opposed to each other Some refresher training or even some training might be in order

Only around half the items on the menu were available and they missed 2 of the items from our order so we had to go back to pick them up.

This has got to be one of the best KFC’s I have been in for a long time went on two occasions on different days & times and was not disappointed. Both times I received the food fresh and piping hot, staff was friendly and quick with my order the restaurant & toilets was clean this is how a KFC should be. Only minor thing to complain about for me could have done with more BBQ sauce on the dipped bites

Lovely customer service. Very clean. Love it here. I know it is still the same KFC as others out there but for some reason, i find their food more tasty. I find their offerings more of being food and less of being snacks.

Large car park with ample parking.Toilets available disabled friendly, Cash or Card . Prompt and helpful service , Food good and hot. Good standards here all round. Not very busy on my visit. Drive thru also available.easy to find opposite the Aldi in Lake.

Here on holiday, stopped off for dinner after a busy day. Staff were very helpful couldn’t fault them. The food was fresh and good. Thank you.

Just went to kfc in lake this evening to get something to eat and waited about 5mins or more to be served with no one in sight. Someone must of seen they had a customer waiting. Do they not want our custom or anything. Gone elsewhere so they lost out.

Clean restaurant and very quiet. Would highly recommend

Poor customer service went thru drive thru 1 person didnt even crack a smile 2nd i forgot to ask for no mayo on burgers so ask and the guy shouted in back no mayo on those buger apparley from a man in strip blue top no sauce no napkins was offer had to pay for sauces even tho i payed 14 quid odd for 2 box meals went in the girl on desk was lovely shame the to guys on drive thru let it down got home chicken was burnt like its been cooked 5 times over all in all not good

Could not get the whole order on the gravy mega box, no hot wings and the chips were only in a bag, and not in the box previously served at other KFC

Food was cold and soggy. Never used KFC before and if this is it then I will never go again

Had food there and it was lovely. But the seating area could do with a clean. Very dusty and loads of cobwebs shame as its a really nice place and staff are polite

Lovely tasty food and still hot when got home 20 minute drive

Friendly service and it was a nice family feast.

Order a meal was stone cold think the staff need training as a franchise they think they can get away with anything last 17.24 they Rob me off ...bunch of jokers

Best KFC on the island. And probably the whole of the UK. Ordered a 10 piece mini fillet box and they were 100% "finger lickin good". Can't wait to return next time I'm on the island.

Wasn't the best. Food was a little cold

awful awful awful. How do you even burn beans??? Chicken was as dry as could be, no gravy, no mash but these are their special Xmas offers! Rubbish oh and took 15 mins for them to over cook it all!!!

Not to bad not the best KFC I've been to

Typical KFC, friendly staff with food cooked quickly. Good stuff.

Standard KFC. Gets pretty busy at peak times. Lots of parking spaces. Medium sized seating area. Friendly staff.

Just avoid this place, order was missing items and staff were unhelpful when called about missing items and food was cold

Best KFC I've been to. Food is always hot and the staff are friendly. Thw service is also always fast.

Food order was correct but on getting home no straws for drinks or serviettes.

It's KFC so you know what you're going to get. But no hot drinks at the moment 😢

This is by far the best KFC I have ever visited! Fast service, lovely staff and the food was fresh & hot