KFC Greenock - Custom House Quay in Inverclyde

Long wait, very expensive and tables, floors and chairs dirty. Food was actually nice though, a surprise tbh friend got the stuffing tower meal which was about £12 and worth £3. I got boneless feast which was nice but barely warm and hardly a feast

I was given the wrong order altogether

pleasant delivery driver but usual cold food and items missing last 2 orders I've placed through just eat hence the 1 star they are lucky to receive

Food came on time but the 2.99 gravy never came with my order, how such a simple order could be missing something is beyond me, 2nd time out the last 3 times I’ve used just eat that I’ve had a terrible experience!

Excellent customer service from start to finish. Delivery driver was amazing and so polite

Every time I go here the food has been great and the prices are also good

Missing item , think big bosses need to have a look at the managers here, seems to be a recurring issue with missing items , poor quality and bad service, KFC you need to sort or people will go elsewhere , under 3 is a no no for most on this

order was wrong, yet again. red wrong order in a row.

Missing items and asked for no salad and it was disgustingly loaded with salad

Absolutely shooking half my order was missing one kids meal all i recived was 2 corn in the cobs no popcorn chicken no pineapple stick no juice

Made order on line, never arrived and charged, just be conned, will not be ordering again, joke

Where is my order as it wasn’t delivered to myself

food was overcooked and cold. only gave us 4 pieces of chicken instead of the 6 I paid for. quality of the food has gone down hill lately.

missing items and overpriced for how the food was

The guy on the front deal with handing out orders seemed to me high on something as had to say to him twice on two different reasons he couldn't understand/ get what I was saying

Never got my full order missing a burger

The cost of the food is ridiculous. Didn't think it would be such a small portion. And 2.99 for a tiny tub of gravy. Rip off. That's my first and last order.

MISSES FUXKING SIMPLE INSTEUCTION WHEN PREPARING MEAL FOR A CHILD, FUXKING IDIOTS.

Didn’t receive cookie that was paid for

Chips were missing the potato the tower burger was cold dry and bun tasted like it was just out the freezer the hot wings there was nothing hot about them stone cold. Not worth anywhere near £40 disappointing. I enjoy KFC Greenock. Might be an off night we all have them but to charge £40 for this is ridiculous

they ignore what you order and send what they like

Food cold. Items missing and also wrong items. Worst KFC there is !!!!!

Took nearly 2 hours to arrive and was freezing cold

Never delivered the right order and answred the phone been trying for an hour now total joke

Half of the order was missing.

half the order was missing and when I called the restaurant repeatedly they never once answered. this is the 5th time this has happened and I will never order from these illiterate people again as it seems they can't stick food on a bag or read a receipt let alone honour it!!! the rage is immense right now. incompetent idiots! fast enough to take your money but there's no guarantees you will get any food from them. no accountability or acts to fix it

poor excuse of a shop call them to say wrong items delivered to which she replied there's nothing I can do wont be ordering from here again

Wrong burger delivered they literally don’t care at all as usual - worst branch of kfc around

Expected time changes every 10 min then shows up cold nice

And half the order was missing

EVERY SINGLE TIME i order from this restaurant, they forget something. this time they forgot my husbands entire meal! plus my drink. im absolutely disgusted with them and their service

Quick but unhelpful. Ordering process I found unclear but, hey, not our fault. Have what you ordered.

Food was early and tasted great

useless. really terrible branch of KFC missed my whole meal and quality was poor. avoid.

Order wrong, forgot a load of stuff!

Place was empty. And not one clean table. Food was cool. Won't be back. Worst KFC I've ever been in.

food was awful, chicken brick hard and unchewable

Literally received 5 chips, utter joke.

My order was missing three items which caused me to be uncontrollably enraged and smash my burger and poured my gravy on my foot

Over half my order was missing. Called the restaurant god knows how many times and no answer.

shocking no mini fillet burgers arrived with meal along with no beans missing zinger meal missing hot hings no gravy food is cold and missing chips

4 fries, 2 corn on the cob, a large gravy and a regular popcorn chicken missing from the order. Tried calling about 6 times no answer. Not happy at all.

food arrived cold. missing 80% of what was ordered. shop would not answer their phone even tho it was 100% ringing, a store that is utterly incompetent.

The chicken was tasty but there were items missing from the order. There was no coleslaw & three orders of fries missing. Won't be back.

Missing a few items, which appears to be a common trend!

Visited here on Friday evening. Place wasn't looking good at all , bins overflowing and restaurant very untidy . Most of the counter staff running about like headless chickens without actually doing anything. There was however one young gentleman who took charge unfortunately I didn't get his name . He was organised friendly and was holding the place together . He apologised for the state of the place saying they'd been extremely busy. He made sure we didn't wait much longer and once we got our food it was excellent. Hot and fresh Well done to the kitchen staff and the young lad serving .

No side as usual kfc terrible at giving you what you pay for. They don’t care at all. Always worse service imaginable

Was something missing but got something else in its place

Order never showed after two hours. They do not answer the phone so impossible to communicate.

thats every time i order from here there are missing items a variety bucket and sides but couldnt even pack the sides?? seriously guys it wasn't even a big order and you still couldnt get it right! more fool me i should have learned my lesson from the last time i ordered from here

We arrived from USA with American debit cards, no touch capability. We ordered, attempted to pay but the card caused chaos with their till. The staff were outstanding, very patient. Food was also excellent. Well done all who helped. We will def be back!

2 x missing corn, 2 x missing gravy, wrong juice. as always they can't get an order right.

when i first orded it said between 12.05 and 12.25 meal did not come until 13.15 and was cold and incorrect

Rubbish, chicken was cold, missing 3 packs of fries and 3 cans of tango

didn't receive two of our items

Food freezing cold drink missing from meal

Premises Closed for repair with no notification outside, on windows or even online.

never showed up avoid the hassle order something else 👍

food was 2 hours late freezing cold payed 21 pounds few items missing

Missing items, store don’t care

Delivery driver was the best part 😉

I was very unhappy that I accidentally set the wrong adress and couldn’t change it or cancel it and I had to drive down and collect it

cold food , delivered 2 hours after ordering

I ordered 1 gravy and did not receive this

raging absolutely different order

All the food was cold and pieces missing

spent nearly £30 on food and the gravy I ordered were missing, so disappointed!

Absolutely horrible. almost a 2 hour wait and extra delivery/service fees to get cold food and the wrong drink. never order from KFC

Wrong order delivered, no contact number for Just Eat to try get this rectified. No answer from KFC.

Chicken very dry and chips cold

most items missing and the food that was there had obviously been lying for ages, absolutely disgusting

Delivery was great restaurant just messed up and was missing half my food not much the driver can do about that

food was half cold and more than half of it was missing

Bought the family 10 piece bucket what a waste of £32 the chicken was so dry the the skin on the chicken was rock hard this is the second time. why can't you just put fresh chicken for delivery last time ordering here.

For the first time in years for me KFC miraculously didn’t disappoint. Everything was there, on time and tasty.

A colonels meal (4 piece) and it was entirely drumsticks, not worth it!

What happened to all your chickens? All I'm getting are legs and thighs, nothing else.

It would have been excellent if it had been hot or at least warm but unfortunately it was cold. I haven’t had a KFC in a long time because their quality has been awful, prices have gotten extortionate (especially for an extra mini fillet for example), staff inside get orders wrong and are rude, however I was craving something different for a change and I did really enjoy it apart from the food temp. Driver seemed to be waiting an awfully long time at KFC for it though.

Great food delivered quickly despite it being a busy Friday and my address being difficult to find and impossible for parking. Courteous delivery of piping hot food. Excellent!

Just what I wanted half of the meal I paid for muppets

would have been good if everything I had paid for had been delivered .

I have refrained from leaving a review because generally I like kfc but I don’t think I’ve ever successfully gotten what I ordered. There is always something missing.If your ordering a delivery there is nothing you can do to get it rectified.Now the prices have gone up even farther. If you want to pay full price for a fraction of what you order, then this is the place for you

very dirty restaurant..inside everything is stained..the windows have not been washed since I don't know..the toilet smells terrible..the box of fries and chicken nuggets half empty..avoid this for the future

Missing my popcorn chicken and only 5 pieces in my box instead of 6 tryed phoning can’t get throught

Waited 20-25 minutes in drive through. Poor emergency workers in front of us had to leave the drive thru without food because of how slow the service was. Not enough staff- same thing as before. Once I went inside my food was served quick (for the first time in ages) and the staff member was very apologetic so two stars instead of 1. Come on KFC- your staff deserve to be less pressurised and your customers better service. I almost didn't choose KFC tonight since all I wanted was something quick and tasty.

ordered 8.10 and It didn't come till 9.56 also missing a corn on the cob. how hard is it to get your full order.

Half the order missing & refused a partial refund 😂 literally the worst kfc in Scotland.

I ordered 2 cans of 7up and only got one not happy😤

Dirty and trash on tables. More interested in serving the couriers than walkins. Spills on top of bins not cleaned since we entered and left. Won't be back ever again.

order was missing items and chicken was well over cooked

Im leaving a complaint as restaurant not answering and been told food delivered i can assure you it has not not cheap and want refund if this is acceptable then im disgusted

This has to be one of the worst drive thru diners going. Horrible conditions outside and when you look through into the seating area you are glad that you do not have to join the masses. Customer service is good but truly poor management should be ensuring that all aspects of a diners experience should be good. In this case it was definitely lacking.

Items missing, and poor quality food

Food late. Gravy missing which ruined whole order as unable to eat the dry chips and burger!!

Room and floor not clean order received does not correspond to what I ordered no explanation from restaurant staff to avoid

This place is terrible there is a woman at the toll that looks like she is on drugs. Service is really bad as well and terrible portion size for kids. Run by all teenagers and not any adults!

person at the till were blatantly ignoring me when I was trying to complain about MISSING things from my meal she looked like she just rolled out of bed horrible service. Portions are kid sized even as a large. Do not recommend, do not come here in a million years I love kfc but I would never come here again. Restaurant is also very unsanitary and sad.

Excellent food Excellent service

Chicken and chips arrived cold, beans were hot, missing two items, one of which was a deal item

Fillet Burger Bun is brick hard and cold and chicken inside is brick hard and dried out. 1pc Chicken is brick hard and cold. Chips are soggy. They have passed on a reheat from a cancelled order it feels. Absolutely shocking quality of food.