KFC - Gabalfa in Cardiff

Ordered a fillet salad. Appalled that it arrived as a box of iceberg lettuce, a handful of sweetcorn dumped on the side and a tiny fillet that looked like it had been dropped on the floor. Absolutely nothing like the image on the menu. When I complained, and commented on the missing tomatoes, I was told they don’t receive tomatoes so can’t add them ! Had a refund. Sadly took it back appalled before taking a photo.

Picked up a KFC wrap this evening for my 12 year old son. What we received was a burnt wrap. This place never fails to screw up there orders. Not to mention how long they take to serve food to a customer on the drive through. Do not recommend!!

Ordered 4 Colonels piece meal from KFC Excelsior Rd Cardiff, Just Eat delivery absolutely fine. Opened the meal and for £8.99 the meal consisted of 4 small drumsticks, and I mean small!, and a very small bag of chips. Phoned to complain and the phone just rang and rang. Total rip off, previous meals have always consisted of 2 breast and 2 drumsticks.

We had a takeaway from here, the boneless box was - drumsticks… The zinger box the chips were under the burger and all squashed! The chicken on all dishes were very very greasy and not enjoyable as previous KFC I have had from different outlets of KFC… I would not recommend this place at all…

Took my kids there to sit and eat and staff were very friendly had wait a bit for one of the chicken fillets as it was being cooked ,it's good to know it was being cooked fresh for us, they brought meal to table for us and asked wat sauces we wanted, Very good service 10/10

Ordered from here as was staying nearby for work. Chicken was cold and my order was wrong. By time got back to hotel and realised I couldn't be bothered to go back as had just finished work

Ordered my food on Just Eat, went to eat to see a grey feather on my plate, absolutely disgusting. Will never eat KFC again.

Really enjoyed our food. Fast, and tasty. Nothing missing and seemed really friendly. Good work KFC.

Staff were rude, food was tepid chips under cooked and soggy the till was playing up and our meal was sittings the side getting cold ..... just spoken to KFC Online and the have refunded us

Staff were rude and have no manners. These idiots cant even manage to put 6 pieces of chicken in to a 6 piece family bucket. Morons.

Ayer, siendo 17 de mayo de 2020, visitamos KFC como un regalo para el cumpleaños de mi hijastro, pero sabiendo que solo es para conducir. Debo decir que leer las otras críticas no puso este lugar en una buena luz en absoluto.De hecho, encontré que el personal era fantástico desde el momento en que entré en el estacionamiento, la señora que estaba en el frente me mostró una lista de lo que no estaba disponible, que no era una gran lista, pero me ayudó y me guió por el estacionamiento porque es algo que ellos Me instalé mientras ocurre la situación de Covid 19, la dama estaba feliz y de buen humor.La siguiente fue la señora dándome mi comida y ella también parecía feliz, ahora no sé si están recibiendo un pago extra en estos tiempos difíciles, pero si dirigiera el lugar, lo haría porque qué cambio en la atmósfera de leer críticas anteriores.Solo puedo seguir lo que experimenté, que fue una buena visita.Si iba a criticar algo, son las plantas demasiado grandes que atraviesan el pavimento de bloques y la basura dejada por otras personas que visitan el edificio que no se veían bien, pero el personal y la comida eran excelentes.Saludos cordiales y espero que esto ayude.

Staff are rude had to wait ages chips were stone cold had a bucket asked for no thighs and was given all thights bah one was fatty no chicken....this place closing down..most miserable staff iv ever met. Sure this was done on purpose we were both I'll after this grease bucket.

The most rude staff and terrible service i havecever seen the staff are like the people from Village of the damned

Run by moody teenagers. Girl who served me did not say one word to me seemingly as an inside joke. Waited 10mins for a meal. Boy who worked there with blue hair was trying to flirt with another blonde girl (which was very painful to watch) rather than actually working. The staff might just be the most jobsworth I’ve seen....congrats

Absolute SCAMMERS! They make you wait in the drive through then wait after for your food, by the time you eat it you'll get a £100 fine through the door! Absolute joke... Appealed it and they've rejected it! SCAMMERS! Don't bother visiting. Never returning!

Based on my experience, not the worst KFC by far, good customer service, food came out pretty quick for what I was expecting (mid day Saturday), only issue for missing on 5/5 was that some parts of the restaurant could do with a deep clean but nothing to cry over

Joke of a place, shocking service !!! No interest in customers what so ever !! And surely it’s time to wash your uniforms.....

Este restaurante de comida rápida, si puede llamarlo así, es muy decepcionante. El servicio es más que terrible, esperando 20 minutos para ser atendido. Incluso cuando me sirvieron, tuve que esperar unos 20 a 30 minutos para la comida real. El personal era miserable e inútil, permaneciendo fuera de la parte de atrás mientras se acumula la cola. Los contenedores estaban desbordados y las mesas estaban sucias, honestamente, ve a McDonald's al otro lado de la calle para obtener un servicio mucho mejor.

Este KFC me ha dejado cuestionando mi fe en la humanidad, posiblemente el peor lugar en el que podría elegir desperdiciar MÁS DE UNA HORA de su vida ESPERANDO la comida del personal más miserable. El personal parece completamente desinteresado y extremadamente grosero. Este KFC es una excusa lamentable para un edificio de comida rápida. El estado del lugar está más allá de la imaginación más salvaje, con desorden en todas partes. Si valoras tu vida en alguna medida, echa de menos a este tipo de KFC.

Primera vez allí (o cualquier kfc) y Dios mío, es la última. Agujero absoluto de un lugar. El personal es tan brillante como un clavo oxidado - mesas sucias - música a todo volumen. Pensé que McDonald’s cerca es mucho mejor, y odio McDonald’s. Grasiento. La hamburguesa festiva es una estafa y una pizca de lechuga y una cucharada de salsa de arándanos, más tarde, voila, y las patatas fritas festivas huelen a veneno de rata, lo que explicaría el ignorante servidor gruñido. El lugar necesita toro dormitando

First things first I mean business. These days £2.50 is worth less that a turd in a toilet. I’ve waited for hours on end for this mediocre meal. I haven’t eaten all day and for this to be my singular meal I am dissapointed in myself as a human and the establishment of Kentucky Fried Chicken. I’d also like to give a firm nod of dissapproval to Just Eat because it’s their fault too. It was cold but I ripped it apart and devoured almost the bones. I almost spoilt my appetite with a Nutella toast because I was on tenterhooks with the delivery driver for ages. I will never order From this specific KFC ever again. I’m crying into my chicken as I get someone to scribe this for me. Shame.

Seldom have fast food takeaways, but late heading home after work so hopped into drive through at 2055hrs. To be fair food was better than other reviews would suggest; however it was in need of heating up before eating as was pretty cold.

Have used this store a few times, but wont be going back. They've never got an order totally right. The latest mess up they forgot to add my hot wings. Really annoying when you fancy KFC on way home from work, only to find your favourites missing on arriving home

Popped in after shopping in Tesco. Don’t have KFC very often (maybe twice a year) but I will definitely not waste my money on it again. My fill up lunch was rubbish. No taste at all. Husband had the bacon tower burger and lo and behold cold. This is a last for me. Don’t waste your time or money.

I love a KFC and when I their new Chicken and Bacon Burger my mouth was drooling so when the opportunity arose during a work break I popped in to try one out. How disappointed I was though, the Bacon was tiny, hidden by the Fillet, the cheese must have come straight out of the fridge as it sat rigid in the bun, but worst of all the Fillet was tough and chewy!! Staff member was very apologetic and replaced it with a standard fillet burger, sadly the 'healthier' chips are still awful.

This has to be the worst kfc around we ordered our food after a 15 minute wait to be served we then waited another 20 minutes for our order the most miserable staff too they have a board on there wall saying to smile at the chutney don’t do it shocking service needs a good shake up

Nothing positive about this KFC apart from the food itself. Used the drive-thru for a two person order and told to wait "around the corner" in the corner. 20 minutes later, there were about six cars waiting and a guy came out carrying all the food. He said sorry but wasn't sincere about it and blamed the wait on a "new cook" then joked that they were going to replace him! Seems like the place is run by a bunch of clowns.

We arrived at kfc and was assisted by ‘Kayleigh’ who has managed on her badge that makes it even worse. The attitude on that women was stinking the way she spoke to my mum, so was so rude when all my mum asked was about the zinger burger as my mother cannot eat chicken on the bone. I’ve never experienced such a rude mannered women as a fast food place in my life. She also had her hair down with hair on her jacket which didn’t help. I’ve never wrote on here before but the standard of customer service was disgusting. To top it off I had a boneless banquet and she emptied it out onto a tray. I will it be visiting this kfc again and telling people about this service as I don’t want people to experience this either. The coffe machine wasn’t working either, there was no ice cubes for the drinks, our table was dirty we had to clea it ourselves

Popped in on a Saturday evening at 5:20pm waited in drive through for five minutes got to the point of order and was told the waiting time was ten minutes to have a 3 piece meal and to park up and the order would be brought to the car. While I was sat in the car park I could not help but notice the state of this area. There was waste food / wrappers and cups all over the place. Most of the refuse bins were rammed it was really of putting I realise this is a fast food outlet but I have visited this outlet a number of times and there is regularly hold ups on getting the food. I also believe these are franchised if I was the owner I would certainly take a close look at staff training and the overall hygiene of the place. Will I visit again probably but it’s not my first choice.