KFC Ely - Leisure Village in East Cambridgeshire

Great food taste qood good customer service from treasure

Quick and easy food as you'd expect from kfc

Monalisa the manager was very attentive to my order and was very helpful with me..the store was also very clean

Akmal has great customer service skills. Best member of staff!

Giving KFC a bad name never use again staff are so RUDE food not good

OH DEAR - eye rolling, clicking fingers & poor maths Visited KFC Ely's drive through. Terrible experience - worst to date. 1 star is far too high. Firstly, met a server who was having a seemingly bad day as they were not very happy from the get go!! I had trouble hearing them and they did not respond very well when asked to repeat himself only once more. They were quite patronising (anymore eye rolling and their eyes would have rolled out of their heads) and when prompted for my QR code on my phone they started clicking their fingers at me! Secondly, I was almost swindled from a deal! The server informed me I could either pick a 9% discount or the offer for the 6 piece bucket - but not both. When asked which offer amounted to a greater discount, they said the cost savings were the same. The difference was actually substantial. Food quality is what you would expect from fast food chain - it was fine.

Staffs are very polite and serve the food fast

I really liked the service. Very lovely people.

The best kfc branch ,, kudos to the staff

They deserve zero rating ,staff are rude and unprofessional. Don’t go there and waste your time and money .

Best branch ever ,, staffs are very polite

Won't let me order unless I make an account. I don't want to register. I just want to order and be done. It should be optional.

Great service with hot food specially fries and hot wings.thanks Akmal

Good service Best KFC in the Cambridgeshire

Clean restaurant and quick service!! 😊😊

Quality food, crispy chichen Staffs are polite

Ordered through the app and served at the drive through by very friendly staff. Sadly, when we got home we realised that part of our order was missing. I phoned and the issue was resolved quickly and calmly. Our missing food was delivered, along with extras. Thank you!

Thanks kfc Akmal very friendly and polite person

Good service by Akmal and Eldho

I am giving it 1 star as I can't give any less. After giving my order at least 6 times half of my food wasn't there and it it was all cold. Overall an appalling time wouldn't go again

Where do I start..... I visited the drive through with my son today as a half term treat for him which he chose. After giving my order at the first window which took about 10 minutes I was then told to drive round to the last window. When we got there the lady wanted to check my order but had got it totally wrong. After telling her what we wanted again and confirming it with her twice I paid the bill and waited for the food. After getting our food we had to remind them that we had ordered meals so needed drinks as well which we finally got. When we got out off the drive through to start eating the food we discovered that half the food was missing, it was all cold, the boneless chicken was so crispy and dry it wasn't edible and our large drinks were actually in medium drink cups and only half full. Will I go back again NO. Would I recommend it to others NO. Am I happy with the star rating I have given them NO. Unfortunately you aren't able to give a 0 star review so they got the minimum rating I could get away with.

Lovely staff he really accommodated my needs and requirements with no problems at all Thankyou Akmal

Highly recommended ..Good service from eldho

Hot wings so tasty And good service

Quicky service by eldho and team.. highly recommended

Akmal give us good service very polite

Was served by Mavish who was very helpful with our order and service was 10/10

Best in town Thanks boss Akmal nadeem

Very tasty food and fast service

Food very good and service.., highly recommended

Thank you Eldho ! Very good service .

Good customer service and hot food from mona

Nice environment excellent service Monalisa

great manager. helped us. will come back here again.

We come from Portugal for visit this kfc very good Akmal give us good service And

Hot food and good customer service Served by Akmal and treasure

Fantastic staff food cooked fresh

Very fast service and tasty food

Great good great service from all

Eldho very good service and very kind w kfc guy

Pepsi was a bit week and not very fizzy. Chips portion a bit small. Service great though.

I frequent this kfc and I'm never leave unsatisfied. The staff are really friendly and deliver my orders quickly and neatly.

Mr. Akmal was so effecient and professional Management was good and atmosphere was clean

Mr. Akmal was so effecient and professional Management was good and atmosphere was clean

Akmal gave us very good service.

Amazing service. Food isn’t great at all

Good and tasty food, treasure served well

Hot food-and good customer service from treasure.

Akmal gave us very good service

Great service and friendly staff. My food was hot and fresh. I enjoyed a lot🙂

We ordered delivery, everything was stone cold by the time it got here (. Miles away) really really disgusting and disappointing 110% will not be ordering again, only had kfc from ely a few times since it's been open and been honestly disappointing every time.

Very good food and staff. They have alot of respect for their customers.

Very tasty food and quick service

Food was spot one and staff on the ball. Definitely one of the better KFC.

Food and service have always been bad here in the past but I thought I'd give it another try. Only to pop in today and find out that hotwings have been discontinued. They were all I really went for. Staff were as rude and ignorant as ever when asked about it. Dirty restaurant that has also very clearly taken to using bots to write good reviews for itself. I won't be returning.

Hardworking staff and excellent service. Thanks to Nimi for a quick service.

Very friendly staff and good atmosphere to have food Enjoyed a lot ♥️♥️

Service is slow, waited over 30 minutes for a order the other week. Food always makes us ill, passed the 1st few times off as coincidence but 7 times is a little extreme and everytime we are ill. This doesn't happen with any other KFC.

Good customer service and hot food from treasure

taste food neat clean environment and very cooperative staff

taste food service is very good

very friendly and good food really good customer support...eldho was really nice and the food was reallly nice

Worst customer service and food going. Can’t get the order right and can’t even speak enough English to understand. Absolute joke

The food is tasty and friendly service

The food was hot and tasty good and friendly staffs

Yummy fries and tasty hot wingd

very quick service and tasty food

Great service and very tasty food. Served by wiktoria

We went to Ely K>F.C. for a bargain bucket. The amount was short, they did amend it. But it was very greasy, not the usual that I have had before.

Super polite, nothing was too much trouble for Akmal. Food was as it's supposed to be at KFC, and was finger licking good. We'll be back!

Cleanest KFC I've been to in Cambridgeshire. Thank you, Akmal and staff for the service. Food was cooked thoroughly and served fast. Very seldom that we go here in the Ely area and was impressed by the service given to us. Well done!

Time and time again we give chances. Went through drive thru months ago to be told no chicken. Today served a salad with no fork. Told me to wait while went to stock room. All food went cold. Sipped on our half filled drink as they out of right size cups. They had Uber driver bring me a spoon!!! Husband went to refund and manager named Akmel wasn’t going to refund the drinks we had sipped on. Drove out of our way in rain and cold to come here. This place is always beyond diabolical. No more chances. Rude and ignorant staff. Asked for franchise owners details and refused. One star is far too high.

Very good staff Highly recommended

Akmal every time give best service thanks KFC ely

Food dry again. Food wrong again.

Very quick service and tasty food.. highly recommend 😋

Highly recommended and excellent service

Very tasty food and good atmosphere

I guess I was a real nuisance as a customer. Especially since we were the only customers. We didn't hear "good evening", "thank you", which should probably be standard, and a smile.

Unprofessional, rude . How on earth KFc Given franchise to these guys . Absolute disgrace service on the tills .

I love the supervisor Mona she is very fast and good service

Very tastey food & good service👍

Hot wings were incredible. Highly recommended! Served piping hot making the flavours extra delicious. :)

We had received a very good service in KFC , staff member Chandu was so friendly and helpful.

Good and friendly customer service

Staff service is excellent Food is fresh. Chicken pop corn is delicious.

Could have been better, there was chicken that we swore wasn't cooked and threw out 3 out of a bucket. It was a busy Friday but shouldn't have made a massive difference

Speedy service and great friendly staff

"I recently visited KFC and was extremely impressed with the staff's excellent customer service. From the moment I walked in, I was greeted with friendly smiles and a warm welcome. The team was attentive, professional, and made sure my order was taken quickly and accurately. Even during a busy time, the staff remained patient and efficient, making sure everyone was well taken care of. It's not often you see such a dedicated and pleasant team, and their positive attitude really enhanced my experience. Kudos to the staff for their hard work and great service!"

Always feel very welcomed, delicious food, and Eldho is a top bloke, always smiling and makes every visit a pleasant experience

Absolutely shocking!! Went through the drive through, no other cars inform of us. We got told at the last window to wait in one of the bays! We waited 20 minutes & no one came out with our food, but all the other cars behind us that eventually came all got their food straight away. HOW LONG DOES IT TAKE TO DO A 6 PEICE BARGIN BUCKET??!?!? Had to go into the restaurant & ask where our food is? They hadn’t even started it. They’re more worried about the people inside. I’m sorry but I think you need to think more about the drive through & how long you’re making them wait. Will not be going back until they sort this out. Didn’t even get a sorry or any ounce of urgency when I said we had been waiting 20 MINUTES for our food.

This is a pretty terrible KFC. The wait times are always ridiculously long, even when it is not busy. The food is rarely fresh and never as nice as other places I have had KFC

Food was tasty and customer service was quick.

Good service and every order ready on time

Very friendly man Helped with order

Great customer service, the chicken was hot and tasty, I will come back for more.

Disgusting. Won’t even feed it to the pigs in the barn.

Food is fine but it really annoys me they always put your food to 'ready' on their screen just to hit targets and it's never ready. Frustrating.

Quite possibly one of the best serviced KFC I have been to, a special note to the good service from the staff member Will, who made the impeccable service stand out quite so much. Food was great as always - can't complain!

The food tastes amazing and it came out hot and quickly. Will served me and he was friendly and easy to understand. Overall it was a good experience.