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3.2

Based on 914 opinions finded in 1 websites

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Nº 187 in 210 in East Cambridgeshire

CUSTOMERS TALK ABOUT DISHES WITH..chicken
Score
OpinionsNoteGoogle9143.2

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Very tasty food and good atmosphere

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Emil Todorov . 2024-10-27

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Unprofessional, rude . How on earth KFc Given franchise to these guys . Absolute disgrace service on the tills .

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HARI BABU NAVULURI . 2024-10-22

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I guess I was a real nuisance as a customer. Especially since we were the only customers. We didn't hear "good evening", "thank you", which should probably be standard, and a smile.

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Przemyslaw Marszalek . 2024-10-22

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I love the supervisor Mona she is very fast and good service

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Mohammed Arif . 2024-10-19

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Great place to vist! Really enjoyed with family! !

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Kiran Chand . 2024-10-19

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Hot wings were incredible. Highly recommended! Served piping hot making the flavours extra delicious. :)

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Larina Fernandez . 2024-10-09

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Very tastey food & good service👍

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Travel n Flavour . 2024-10-09

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We had received a very good service in KFC , staff member Chandu was so friendly and helpful.

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Kiran Sandhu . 2024-10-06

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Staff service is excellent Food is fresh. Chicken pop corn is delicious.

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Sukhwinder Singh . 2024-10-06

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Good and friendly customer service

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vivian nwanebu . 2024-10-06

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Could have been better, there was chicken that we swore wasn't cooked and threw out 3 out of a bucket. It was a busy Friday but shouldn't have made a massive difference

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Oliver Mawe (RikAlder) . 2024-10-05

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Great food great service would 100% recommend

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Kieran Harrington (KIZZA) . 2024-09-30

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Speedy service and great friendly staff

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Lord Eddard Stark . 2024-09-26

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"I recently visited KFC and was extremely impressed with the staff's excellent customer service. From the moment I walked in, I was greeted with friendly smiles and a warm welcome. The team was attentive, professional, and made sure my order was taken quickly and accurately. Even during a busy time, the staff remained patient and efficient, making sure everyone was well taken care of. It's not often you see such a dedicated and pleasant team, and their positive attitude really enhanced my experience. Kudos to the staff for their hard work and great service!"

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Aayat Sani . 2024-09-23

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Always feel very welcomed, delicious food, and Eldho is a top bloke, always smiling and makes every visit a pleasant experience

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aaron drayton . 2024-09-21

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Absolutely shocking!! Went through the drive through, no other cars inform of us. We got told at the last window to wait in one of the bays! We waited 20 minutes & no one came out with our food, but all the other cars behind us that eventually came all got their food straight away. HOW LONG DOES IT TAKE TO DO A 6 PEICE BARGIN BUCKET??!?!? Had to go into the restaurant & ask where our food is? They hadn’t even started it. They’re more worried about the people inside. I’m sorry but I think you need to think more about the drive through & how long you’re making them wait. Will not be going back until they sort this out. Didn’t even get a sorry or any ounce of urgency when I said we had been waiting 20 MINUTES for our food.

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Victoria Shoemark . 2024-09-19

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This is a pretty terrible KFC. The wait times are always ridiculously long, even when it is not busy. The food is rarely fresh and never as nice as other places I have had KFC

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Joe Bryant . 2024-09-19

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Food was tasty and customer service was quick.

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Treasure Nwanebu . 2024-09-14

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Good service and every order ready on time

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Zeeshan Ahamad . 2024-09-14

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Great customer service, the chicken was hot and tasty, I will come back for more.

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Vivian Nwanebu . 2024-09-08

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Disgusting. Won’t even feed it to the pigs in the barn.

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Adil Begdouri . 2024-09-08

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Very friendly man Helped with order

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Adrian Bussey . 2024-09-08

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Quite possibly one of the best serviced KFC I have been to, a special note to the good service from the staff member Will, who made the impeccable service stand out quite so much. Food was great as always - can't complain!

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Christopher Attrill . 2024-09-04

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Food is fine but it really annoys me they always put your food to 'ready' on their screen just to hit targets and it's never ready. Frustrating.

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Tom Alex . 2024-09-04

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The food tastes amazing and it came out hot and quickly. Will served me and he was friendly and easy to understand. Overall it was a good experience.

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Ryan Smith . 2024-09-01

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My zinger Burger is fresh and hot. And the new fries are really finger lickin good!!

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Uday kumar . 2024-08-25

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A bit of a scruffy dump but the meal was very hot and tasty and reasonably priced.

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Janet . 2024-08-25

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Food was as good as usual just like other shops. My orders at this KFC have been good and hot. Sometimes the tables need a bit cleaning (although customers should really put the tray and rubbish to the bin), but overall the shop is clean!

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Chung Yan Wong . 2024-08-25

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Once a year whilst on holiday in the Ely area with my family who live there I go to KFC Ely. Two years ago they had run out of chicken! It was a week night at about 2130hrs which is I believe an hour before closing. This year, in August in the evening of a Monday night I ordered a bargain bucket. "We only have drumsticks" I was told. "The breast portions are more popular. I can give you some chicken bites with it" I was somewhat taken aback by this situation since KFC only sells chicken in some form and I'm guessing the bargain bucket is still popular. Why if the manager knows that people request breast portions more than a variety of portions, does she not compensate in her ordering? I was additionally told that an order was expected in 15 minutes and that I could wait. I elected to do that and 30 minutes later, not 15 as promised, my order arrived. I had been offered a free drink whilst I waited which I declined. I didn't see a delivery truck or van arrive but perhaps I missed that. I consider this very poor service on both occasions. The food was great as it should be. There is no atmosphere in the shop.

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Peter Stewart . 2024-08-24

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Good service specially Akmal give us with smile

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Stefanita Balanel . 2024-08-20

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The staff was very great very helpful on time and the food was very hot great

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Jesse Brock . 2024-08-18

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One member of staff this side of the kitchen on a Friday teatime.... She was great and managed to keep smiling despite being rushed off her feet. It took 15 mins or so to get our food and then it was wrong but this isn't her fault, it's yours for leaving her in this situation. Food was a mix of hot and cold, chips roasting, fillet pretty cold, Twister good temperature. Tables needed a clean but understandable that they were like this given the lack of staff.

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Lesley Elding . 2024-08-16

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Good customer service by KFC staff member Chandrasekhar, had friendly conversation with him, I would like to come over again.

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Ravivarma Ramavath . 2024-08-12

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really great food, good place to come to eat

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mehwish noreen . 2024-08-12

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Good customer service and hot food

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Calista Naticchioni . 2024-08-11

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very fast service and good food

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wiki drobisz . 2024-08-11

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Good service and friendly staff

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Gurnaaz Shergill . 2024-08-10

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Akmal great service and always kind and polite only reason I go to this kfc is to see him

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Jordan Prince . 2024-08-08

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The drive way it was closedown, not enough staff, and chip sogy .

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miky godoy . 2024-08-02

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Previously happy but lately something's been going wrong. We tried ordering online twice in the last couple of months. Both times the app declared our order "undeliverable" and the second time I would have been out of pocket if I hadn't complained.

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Tom Hanrahan . 2024-08-01

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Best chicken I've had in a while from Ely KFC.

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Bob Stocker . 2024-07-31

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We had received a very good service in KFC , staff member Chandu was so friendly and helpful. I appreciate the service and hard work of every colleague in KFC. The Manger is also very good who is looking after the staff and well managing the store. Thanks to everyone in KFC who is putting their efforts in satisfying the customers.

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Pagadala Manisha . 2024-07-28

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Exceptional dining experience at this KFC and I got the food on time and especially got a great service from the staff Mr Eldho and very friendly and also food was mouthwatering……

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Wilfred Antony . 2024-07-28

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Very happy and nice people ,fast and the food is good,I test and like this it matches world standard for sure,I will keep on going there

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Givemore mukosera . 2024-07-27

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This new kfc near my home is a dream come true as i am a huge fan of Kfc . I went there last night , the taste the same for which Kfc specialized . The staff works at an electric speed . Simply great service 👍👌

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shazil Dehllon . 2024-07-24

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Staff is too good .food is fresh and tasty. Mr akmal and his team services is tooo good. 😊 😃 😀 😄

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Amna Awais . 2024-07-22

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Food , services, environment and staff was too good. specially Mr akmal is too gentle towards customer.Thank you Mr akmal for your extraordinary services.

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AWAIS IQBAL . 2024-07-22

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Service by M. Akmal was awsome. He has great skills to deal with the customers.

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Bilawal Hussain . 2024-07-21

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Very friendly staff and clean restaurant

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chandu thallapally . 2024-07-21

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Food is fantastic very tasty yummy and yummy food service is very good and price is good

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sandeep Reddy Pulagam . 2024-07-21

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Good service and staff also very nice. Specially one Muhammad Akmal gave me fantastic service. Food is also Good 👍

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Umair Ghumman . 2024-07-21

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Good food and great service. Highly recommented .

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Gilu Jose . 2024-07-14

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Always messing orders up! Tonight got order home and 2 of burgers smothered in ketchup instead of mayo

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Nicola R . 2024-07-12

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Akmal was very helpful and brilliant service

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Tommi Dornan . 2024-07-08

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Food is delicious ,, they gave me hot and fresh chicken

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Mona Nasitem . 2024-07-06

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Food was tasty and especially the signature fries.

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Nimmy Varghese . 2024-07-06

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I recommend this store as they always gave me best service and food was always hot and fresh. Thank u guys

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Sukhwinder Kaur . 2024-07-06

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Not sure if I’ve ever received the correct, full meal. I usually avoid, and only go here when someone else wants it. KFC fries are terrible.

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H ammertime . 2024-06-24

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Multiple times they have messed up an order. Once they only gave me 2 pieces of chicken when there’s men to be 3 as well as giving me 2 pots of beans instead of 2 chips honestly the service is horrible how can you be this stupid

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marley ottaway . 2024-06-21

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Very clean store. Food tasted fresh and service was fast. I would recommend this KFC in this area.

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Sohail Khan . 2024-06-16

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Food was awful, did not get our order right! It's not hard getting this food right it was not a busy evening, very disappointed.

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Jane Shepherd . 2024-06-09

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Smallest chicken wings I've seen so far

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Philbert So . 2024-05-28

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Be careful when ordering a zinger tower anything online from this KFC. We have never received a hash brown or cheese in our Zingers and the food was cold. When I called I was told it was ‘costly’!!! But when I order and pay for a Zinger I expect a Zinger! No refund was offered only the offer of extra food next time but surely that is costly! Won’t be ordering from this awful Ely KFC again online.

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Deborah Graves . 2024-05-23

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Not the best but certainly not the worst I've been to.

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HavoK GT . 2024-05-20

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This kfc should win an award for greasiest kfc chicken. First visit to this location and I couldn’t believe how greasy the food was. There are some upset stomachs in my household this evening.

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K W . 2024-05-11

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Quality of food 💯 speed of service also good overall amazing customer service

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Akmal Gopayra . 2024-05-09

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Food okay except ordered a Pepsi max and was given a Lipton ice tea, also the rice box was completely different from last time

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Henry H . 2024-04-26

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Standards KFC. Good position and drive in

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PostcardfromCambridge ! . 2024-04-01

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Only ever had hot food here once every other time it was cold. No hand wipes and only a few of the staff bother with good customer service Edit: should have learnt the last time, what a hell hole, I love KFC but this place is killing it, its a shame really

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matthew thornton . 2024-03-31

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Slow service,unhygienic (no-one wearing gloves) around worst KFC I have been to

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antony monger . 2024-03-31

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Very slow service. Ice cream machine broken and money not refunded. Food either way to hot or freezing cold. Decor is weird and feels too open. Staff have very poor hygiene, with kitchen staff not wearing gloves or any PPE. Everything looks greasy too. Very much do not recommend. Just go to McDonalds. It's much nicer.

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Will Novick . 2024-03-28

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Went in again recently, and they seem to have been listening to customer reviews - things are getting better - still some way to go but they have obviously made a big effort to improve their offering.

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Harriet Poole . 2024-03-06

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Of the fast food on offer at the Leisure Village, this KFC is better than the alternatives. Queue is usually ok, the drive through is pretty efficient and the food is as expected.

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Phil Knighton . 2024-02-23

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Its alright but nothing exceptional really. Slighly slow recieving orders and the staff seem to not know what they're properly but its decent enough for some quick grub and I've seen much worse. Its average.

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Max France . 2024-02-12

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The Ely KFC team have now taken to giving themselves fake 5 star reviews to increase the review score. Lies wont cover up this awful place!

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Mark Graves . 2024-01-31

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Ely branch is in a completely different league to the March branch. Far better service.

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Glen johnson . 2024-01-29

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Best KFC crispy chicken hot chips no pepsi max on tho as was pouring from warm bottles

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David Plumb . 2024-01-24

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Good branch of KFC because it has fast service and staff is cooperative. Althought taste is same as other branches but I would recommend this branch due to fast service and less rushy area.

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DASHING INNOCENT . 2024-01-21

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Went because I'm originally from the US and thought...why not try the difference between the UK and US KFC. Normally I'm not a huge fast food person, but sometime you just need something for dinner quick. I've been to numerous KFC's growing up in the US. I have even visited the original KFC restaurant/museum in Corbin, Kentucky. There is always going to be differences when this chain goes international. Some items are different and some are the same. Chicken was good at this location and less greasy than in the US which was great. They didn't have coleslaw available when I went which was strange seen how KFC is known for not only their chicken but their slaw too. Staff working were kind and friendly. Now I can say that I visited once. Not entirely impressed but not disappointed either. Service was fast, staff was kind, food was just ok.

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Jub's Journey . 2024-01-21

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Went to KFC last week. It was a wonderful experience. Food was nicely cooked and served professionally. The signature fries were awesome... The staff was well trained.

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Rehan Mirza . 2024-01-17

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Chips are lovely! Quick service!

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lauren Anne . 2024-01-16

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Food is fantastic it's very tasty chicken good service and price is very reasonable 🍗❤️

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ajay kumar . 2024-01-13

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I though all KFCs were the same until I went here. Staff are disorganised and out of my two visits, they missed food out both orders. If you go here, check bag before leaving!

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LC . 2023-12-14

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Food cold every table dirty floor dirty don't even look in the toilet eat elsewhere don't visit

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Jason Moule . 2023-12-08

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This is the most useless KFC you will ever go to. Totally incompetent staff, you are almost guaranteed to get the wrong food. Talk about useless

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Jonathan Butland . 2023-12-08

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Food very good but wait times can be long when there is not many people there.

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WOTB SID “Doydoyz” . 2023-11-01

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They were having problems with order screens aa wi fi was playing up. Even though order was excepted after 15mins was informed they were having problems but still managed to serve drive thru and people who order 15mins after. Only after complaining did my order and lady who ordered 6min before me turn up. This was my first and last visit to this branch

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Dennis Gilbert . 2023-10-21

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Good and quick service chicken a little dry

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gary woodcock . 2023-10-07

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I love the chicken hot wings 🤤🤤🤤🤤🤤🤤🤤

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ionut petrariu . 2023-10-03

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Service is always slow here, regardless of how busy they are,chairs almost always on tables like they don't want you to stay! Orders are often wrong too.

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Charles bumfrey . 2023-10-01

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Popped in today for lunch. Despite there being no other customers I had quite a lengthy wait for my food. The place looks untidy, the windows are filthy, and there's flies everywhere. Terribly depressing atmosphere. They've got the speaker from the drive through turned up so loud that you can hear everyone's order blaring across the restaurant. Food was lukewarm. Coke zero was warm and flat. The chicken was dreadfully overcooked and the so called "crispy skin" was very much akin to chewing on a brick. Dreadful place, no wonder it was empty. I certainly won't be returning.

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T Irving . 2023-09-26

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Have had 10 chicken piece buckets here on numerous occasions today they wanted to charge per piece of chicken! I showed him on the app what I wanted he said they wouldn't do it that way would of cost alot more so I declined what has changed with this kfc never had any problems before.

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Theresa Hedges-winters . 2023-09-21

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Empty and depressing atmosphere, no music or customers. Slow service, and employees have nothing to do. Certainly not worth the journey or cost.

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Alice George . 2023-09-18

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Food is incredibly expensive and toilets were dirty

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Sammy Segal . 2023-09-18

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This place is absolutely terrible. I ordered a meal with chips and first of all, I waited what felt like forever for my meal. Second of all, they forgot my chips in my order. Guess what they gave me as compensation? A fiver. Its ridiculous this place, do not recommend, if you want KFC, get KFC at another place. If I could, I would’ve rated it 0 stars

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Onionring . 2023-09-17

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Iv stopped going. My last visit they changed the price twice, service and attitude was terrible. Have tried in the evening and often found them closed early. Food is dreadful, chicken tastes of chlorine, is very small and is badly cooked. Surely KFC check on their franchises, maybe not in Ely's case.

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Carol Vernon . 2023-08-30

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Went through the drive through and my order was quickly taken and prepared. Very tasty as always.

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Tim Newman . 2023-08-28

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Food as always lovely staff friendly and helpful.

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Andrew Collen . 2023-08-27

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Awful staff, rude and mde a hash of our order.

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Andrew Norris . 2023-08-26

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Yesterday the 19th I ordered some takeway food online on the KFC website, I waited for more than 50 minutes to be notified that the order was ready to be collected but that never happened. When I got to the store asking if my food was ready, they said they were not aware of the order as they claimed it did not even appear on their screen. I was charged over £30 for the food; the lady manager assured me I would be refunded within a few days in case the order did not appear on their system and she asked me to place the same order again with them in the shop, which I did but they completely mess it up as when I got home and opened my chicken burger box I realised my chicken was missing from the sandwich and also got gravy instead of the beans I had asked for. Because of the mistake made with my order, I returned to the store soon after, raised my complaint with the staff and the manager told me she would investigate the situation. In fairness to her, she did give me a new burger and some free chicken but this did not make it right as I had to pay for the food twice and had the night ruined. I will now also have wait a few days and hope to receive the refund from them, which I believe will be another nightmare. By the way, I had asked for a mighty bucket for one but my food was given to me in a bag instead and when I complained, the staff response was that most of their customers ask for the food to be in a bag. This doesn't make sense to me at all as I had asked a mighty bucket and therefore expected my food to be in a buck🤔🤔🤔🤔🤔🤔🤔🤔🤔 This was my beautiful Saturday night. An order which meant to take about 20 minutes took almost 2 hours and I had to have my dinner after 9 instead of having an early Saturday one as planned. Very disappointed 😞 😔 😕 😪 😒 😑 😞 😔

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razvan pascarus . 2023-08-20

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