KFC Edinburgh - Straiton Road in Midlothian

Great delivery driver, decent food

Kfc is quite far from me so expected the food would be quite cold by the time it got to us. I was pleasantly surprised to find the food still hot. The food was tasty and the portions were perfect. Driver was pleasant and right on time. First time ordering Kfc as a takeaway but definitely won't be the last

all chicken overdone lookedike leftovers no drumsticks at all so not happy at all

won’t be buying again came freezing cold over an hour late paid £19 something for me to receive it all cold and food missing

IN addition to lateness the order was incomplete.

The food was cold and I was missing an item that cost me £4.99

Food was freezing cold. Not signature chips. Didn’t have an option for chips in the kids menu so had to order them and instead of corn on the cob sent extra chips!

took £40 and never showed up said deliverd

On this occasion the food was very salty! To the point that it was not edible!

I work here but wanted to see how it is from a customer pov. Came for food whilst getting a friend and i got alot of help working the kfc app to get my rewards and offers working 🥳 the food i ordered was speedy, neat and tasty BUT mini bbq wrap was barley toasted got it replaced without a bother when shown a member of staff. 7/10.

perfect delicious chicken every time ..thankyou

I placed the order at 20.20 and it came at 21.15 the food was warm and i paid for a drumstick and got fillet

Received the wrong order again

always fresh ,hot and delicious 😋

missing half my 45 pound order

As always, they fail to deliver a complete order!

The food tasted like chemicals, and asked for plain and it wasn’t which meant, in the bin! Disappointing

The food was soggy as been bagged when fresh but was luke warm when recieved

Outrageously bad! Ordered at 1pm food arrived 2hours later!! Is this not a fast food restaurant never ordering again

I was happy with the 10 pc chicken wings , chips where ok, except very small amount for a regular size, did. it receive the gravy that i paid for so dissatisfied about that , please can i get a refund for the loss gravy . thank you aimee.

Didn’t get my full order nor happy like

Missed items from the order yet again and refused to deliver the missing food.

Never received my hot wings or mini wrap and everything else was cold

Second time ordered from here and things missing from order

Paid a fortune and only got half my meals

Food was cold and there was no signature fries

1 hour and 25 min wait for delivery since ordered and no gravy with the order.

Everything was delivered. Thank you

Ordered a bucket and got 6 tiny drumsticks, what a joke.

Tiny portion sizes and the food is freezing

Not sure why I keep ordering from this place since they continue to get the orders wrong…always multiple items missing every time I order

my order was correct but arrived stone cold as driver was sent to the wrong address. don't think this was the drivers fault as someone else's personal information was included on my receipt. obviously an issue with the Just Eat system but they don't care.

The food arrived hot and on time,very nice

I got nun of the food only the drinks 0

Unfortunately instead of the 3 piece original meal ordered and paid for we received a 2 piece meal,sloppy attention to details.

Sadly a portion of chips was missing and i got coleslaw instead of corn but not worth complaining about

Ordered at 5:01pm est delivery 5:30pm the changed to 6:15pm and delivered at 6:24pm

The quality of food was very bad, the taste of chicken wings (burnt/dark breadcrumbs or old chicken)!

Original recipe chicken pieces were tiny, with hardly any skin on them. Very poor quality

Ok enough is enough, time for a review of this place. I do appreciate that there have been visible improvements to this KFC site, however I can't let another order with missing items go without a complaint. Every single time you put in an order with more than one meal you get shafted out of some of it. It's impossible to take out everything from the bag and go through every box in front of the staff with a takeaway so you just have to go home and see what you got from the KFC tombola.

Order was wrong. Missing items. And staff can't read as i specifically stated no sauce on 1 burger due to autistic son with sensory issues and shock they put sauce on it.

Items missing from order. Shouldnt happen if there is someone actual checking

Place is unorganised. Never busy but still wait a while for orders . Needs streamlined no welcoming smiling faces in here , the staff all look miserable

Dropped at my front door my driver! Still awaiting refund

I ordered 3 pieces and got 2 one of which was really dry chichen breast and the other was mostly bone. Very, very disappointing. I had been so looking forward to it.

It’s was absolutely amazing and the taste was amazing thanks

The food was absolutely stone cold so tasted awful. Won’t be ordering again anytime soon and would not recommend to anyone. Way more expensive than McDonald’s but not worth the price

Beans were all burnt missing wings

Chicken had been sitting a couple hours. Think the chips came out the fridge went back to for a fresh meal the didn't mind

Why are chips now spicy this is a kids dinner ??? Not happy

the driver decided to go the wrong way then just sit the same place for 15 mins until i messaged him,then could not find the address even though i gave him instructions,had to shout him from accross a carpark.food was freezing cold

Good food, fast friendly service

Ordered the new supercharger stack burger meal today just to find a very long hair in between my chips this place doesn’t care for hygiene or customer safety

For colonels meal the chicken tasted like it was lying somewhere for ages

better service at straiton than from the fort kinard

Orders are constantly incorrect, time after time the staff seem just so incompetent and unable to fulfil an order correctly. But in store drive-through and Uber eats. Especially with Uber this is infuriating as there’s no way to then receive the items you are missing and are constantly out of pocket incompetent staff are literally robbing customers Inside the building is also absolutely filthy and the toilets are disgusting .

Kids Chicken sandwich was cold. Needed to reheat.

Ordered 2 zinger box meal, 1 large popcorn chicken for kids and 10 hot wings at drive through. After got home, didn’t find popcorn chicken in the bag, and only 2 hot wings instead of 10. Everybody is upset as food missing has happened twice in one month. Would suggest to have a supervisor to check before handling over to customer.

order was wrong. I received an anemic piece of original recipe chicken instead of an extra mini fillet, the burger was bare, with no toppings.

food took over 3 hours to arrive and was stone cold

Popcorn chicken lukewarm at best. Fries cold and clearly not properly cooked. Very disappointing.

absolutely ridiculous, never received my food. delivery window changed about a dozen times and my order never arrived. Just Eat you should be ashamed of yourself

They gave me chicken, I’m vegan

I have never seen this restaurant being busy. Always missing something and have to ask for it. Tables are sometimes left uncleared and sticky tables. Staff just stand around and chat most of the time.

Food was very greasy and not enjoyable. Had to leave most of it.

All of the food was missing out the box. Had to drive to the restaurant to get replacement as couldn’t get an answer!

it took 3 and a half hours to get my order, there was 2 items missing ,not a happy experience and left out of pocket.

Ordered at 6.10pm, order kept getting pushed back. Wouldn’t give me the option to cancel. Eventually came at 8.15pm but food was cold.

Didn’t receive what I ordered.

Bag was all ripped and food turned up cold and really salty

food was really good - still warm when arrived buttt where's my freebie? its on the receipt so what happend? Taking bets it was the delivery guy! so anyone's ordering on that basis don't! thankfully I didn't need it but with cost of living some might be

My order isn’t acceptable. The two popcorn chicken boxes were only half filled. That’s not values for money at all. Especially when I paid over £15 for two boxes.

missing items and freezing cold

What a shambles of a restaurant. This is the second time the driver arrives with no food, just juice. Driver had to go back to restaurant and get our order. Then arrived incomplete!!

Waited nearly 1hr for the delivery and the order was incorrect

Everything I ordered was missing. Received a kids poppers meal and a tower burger instead of a 12 piece bucket with fries/gravy/beans etc

lovely food and still was hot upon delivery and read the restraint notes and got all my requirements correct

I got phoned by the delivery driver and he asked me to stand outside and wait for him coming and then he asked for the code well before even being in my street. He then asked again before exiting the car, I then hung up the phone so he would approach the house where I said he would get the code to then pass me the order. On the exchange he made a few unnecessary remarks in which my wife asked what the problem was as he was very aggressive and rude.

Food was 2 hrs late that was cold food can’t eat it .

a whole box meal missing so 1 person didn't eat at all. So upset...

Ordered something that i wanted amended, explained what i wanted taken off and how i just wanted it. Nope was clearly not read. What is the point!

I didn’t receive my order the man drove away from me and I need a refund now

Food was cold, missing a few items zinger burger was good.

food was delicious, delivery drivers was polite and friendly.

food awful stale and cold almost 30 pound in delivery and no refund given for food which could not be eaten

Drive through found on Google when heading south

driver kept driving past delivery address. that does stand out . so made it 20 mins late even thou map says he was sitting outside for 5

Very kind and lots of patience. Thanks Sir.

Best experience eve nice customers and fast and good deliveries people . Polite and the food is hot and fresh

Cold food really poor taste…never again

Ordered 2 meals through drive thru. Staff member didn't listen and put order through separately, so ended up paying 31 pounds for 2 meals. When we got our order it wasn't even what we wanted. Didn't want to waste time going back so we just left it

bad portion sizes. there was like 12 fries and 1 spoonful of rice

Thank you very much for your services.

Hi I am delivery driver and KFC behaviour has been change recently with driver and any order I went there I do not need to wait such as before and staff member are very polite and friendly also they offer food or drink to driver such as an other places mc Donald's or burger king. KFC keep it up.5 star

My order never arrived and I was charged have been waiting for a refund or solution but no one has responded

everything is cold not even warm

item's were missing from the order

Completely wrong order but i had already started eating it so pretty much had to keep it the food was fine but not what i had wanted

Fast food done right, was clean and friendly. Food was ready in a few minutes and tables were clean, bins needed emptied but overall very good .

All food hot and delivery was on time if not a little earlier great service