KFC Durham - City Retail Park in County Durham

Forgot my cookies, chicken wings and chilli bites. Mostly angry abut the cookies tho that’s not on that.

rice bowl missing half the ingredients

Great service from the driver. Cold chips from the restaurant.

Food didn’t arrive but said delivered

missed stuff off again, doesn't matter if we eat in, take away or have delivered something missed off every time

Driver has eaten two of our pieces of chicken.

very nice delivery driver who deserves a raise

Food was good but we never got the bottle of 7up that we paid for as part of the offer

Best KFC I’ve ever had! Food was piping hot and very fresh. Great taste and very impressed

Got 3 pieces of chicken on boneless banquet meal that is all, asked for no slaw on the wrap it still came with slaw. No sauces

The food was in dark brown and also burned smell and over cooked

It didn't come with the whole order ive asked for a refund

Always like to come here when at Durham Dragonville .Friendly staff, good voices of food and great service .Fortunately you can still order at counter and pay cash - ,not everyone likes to use cards. Plenty parking , - a few disabled bays outside, though usually taken by those that don't actually need the spaces (,just can't get bothered to walk far/,abuse those spaces,). Recommended.

1 hour and 20 mins from ordering to delivery. When it arrived it was stone cold. Could not re heat as it chicken absolutely furious.

Wrong order. Spent £30 and received coleslaw and water

Amazing delivery driver - so lovely!

Great service, would order again

This order was not delivered. The incorrect address details were added mistakenly ( same address different postcode from the drop down menu) I still had to pay for it and had to re-order it again - so i paid twice. I would like a refund please

delivery was fine just the food was a bit soggy but KFCs fault

I want a refund it wasn't delivers

Dirty tables all over the restaurant and had to clean it myself before I could sit down Very disappointing

food was cold, delivery was nearly twice as long as estimated

the chicken was too salty .pls reduce salt

I never received any chips with my order and was going to be delivered at 17:45 and got delivered at 18:25

Very delicious and a discount code would be great thanks.

Delivery driver was quick, food took a while to be prepared and forgot the large popcorn chicken

all Good and perfect this time ty guys

food cold as delivery driver couldn't find address

Ordered at 6pm time kept getting pushed back got a phone call at 9pm saying it was on its way! Waiting over 3 hours is a total joke! Didn’t come in the end! And couldnt get in Touch with anyone! Totally unacceptable! Refunded has been requested!

Order didn't arrive, given to similar incorrect address.

KFC x gods choice of take aways x good food x good service

forgot my sauce and chips were freezing cold same as burger clearly had been sat there for at least an hour, a refund is the least i expect to be honest as it was the most enjoyable food i've had in a long time for the price of it

Received completely wrong order that cost half of what I originally ordered.

Delivered on time but chicken appeared to have fried a couple of times as was quite hard

Absolutely disgusting service, waited 15 minutes after ordering only to see the staff service the just eat people and they were not bothered about customer in the store. Ask for a refund due to the fact on top of the 15 minutes the food sat for 5 minutes on the side while the two staff serving were too busy taking to each other.

2 can of coke missing and one wrap

Ordered at 17:30, arrived at 19:50. Never again.

took over an 1 hour snd a half after order was placed to be ready

Staff only focused on serving 🚚 very drivers everyone else came second. Bog standard stacker meal nearly 20 minutes wait

Food is cold and wait for delivery too long

missing alot of our order which i paid extra for

missing chips and a dip. arrived on time but cold

Driver couldn’t find our address! Give them a sat nav. 4x portions of chips missing from order. Not much care given in packing. All in all v poor from KFC for £67 ! Won’t be ordering again.

The wrong burger was delivered and we were not refunded for it

food was good, but was missing one of the drinks.

Ah, KFC, where mediocrity meets Michelin-star prices. $10 for a soggy chicken sandwich that tasted like it had been seasoned with regret? Groundbreaking. The fries arrived cold and limp, like they’d been on a spiritual journey to find their purpose—and failed. The ambiance? Sticky tables and soul-sucking lights, paired with staff who clearly hated being there as much as I did. Paying extra for watery mashed potatoes was the cherry on top of this overpriced nightmare. Congrats, KFC, on delivering the worst dining experience for the most absurd price. Never again.

Enjoyed the food here was hot and fresh and staff very friendly

box soakin in grease & split all over livin room

Didn't receive any mash, got 2 bags of fries instead. Didn't receive a large gravy pot, got two small ones instead. Order took forever

NOT EVEN FILLED TO THE TOP MORE HALF WAY!

missing items from order. Disappointing

Was a slow service by kfc standards but the employee was nice who served us. Strange that they don't bring straws with table service but other than that it's all good

Food itself was ok but missing sides i paid extra for. Just eat automatically refused a refund so be wary that you may lose out on money if there's something missing.

blonde girl kinda fit love kfc me

Regular popcorn chicken missed out order as I spent enough for promo and did not receive it

Ordered at 2 didn’t come till 4 order was freezing

Lukewarm and stuff missing - usual KFC standard when you order it to be delivered but it was the only place still delivering after the original restaurant we ordered from cancelled our delivery 20 minutes after they were supposed to deliver

Driver was amazing, perfectly on time and really nice

Food took over 2 hours to be prepared Was delivered quickly. The time slot changed 5 times. This is meant to be fast food? Chips were stiff

Stone cold food. Must of been cooked and left for an hour while allocating a driver . Shocking. Refund expected asap.

Haley you are amazing, your team you are training are amazing. Thank you for being kind and kept updated and was understanding and helpful

Not fan of spice that was on chips bit too much. Chicken burger was lovely and hot. Staff wasn't very pleasant nor helpful

The chicken bucket was really rasty, but the zinger burger was not at all crunchy and very dry. Overall, it's a good food.

very nice delivery driver, but with my order should be the sauce i order, why they miss it all the time ??

unkempt staff. I received food with hair in it

Absolute shambles, sat waiting for 20mins and it doesn't even look busy

Distance on margin for delivery and meal ‘cool’ - can it be popped in the microwave and for how long. The wraps were v tasty but tepid chips are not a treat! Ideas??

Walked in and asked for food. Sent to machine and told I was not allowed to order with human so I walked out. Should boycott based on that. Last time I eat 3 months ago I got to deal with a human but food so expensive I could have eaten at a restaurant for less. Spent about 40 pounds just ne and my dad.

Just an average KFC. Not bad to say

Used the drive-thru. Was served by Yash, what an absolute delight. He was friendly and warm. When paying for the food at the window Yash took payment with a huge smile on his face. I was astonished to hear this was just first time in drive-thru! What an exceptional member of staff. And to top it off the food was delicious. Well done KFC for employing such a good member of staff and producing exceptional food 😍

The establishment consistently delivers exceptional culinary experiences, particularly their signature original chicken. The staff demonstrates commendable professionalism and maintains an immaculate environment, ensuring a pleasant dining experience.

Really disappointing ! Ordered my meal waited over 15 minutes to be told that it would be another 2/3 minutes which I was fine with. During this time staff were laughing amongst each other no urgency for food orders. After my meal didn’t come after another 5 minutes over 20 minutes in total I asked for a refund. No apology from manager. Very poor service

We went through the drive through to get a quick lunch. The rice box is delicious and the chicken bites. Too few staff I think, running around like headless chickens ( forgive my pun!) Needs more staff! Waiting for the order in the parked bays can be a long wait, I don't blame the staff. Though the staff are always polite. Always out of sauce for crushems , not the right greens.

I didn’t receive all of my items ordered

I've ordered from this KFC a few times and every time something has been missing or the wrong thing sent. Last night one item was missing and two items were the wrong thing

Tables were sticky food not as good as other KFCs

Everything on the order was wrong

Customer service none existing sent to machine to order had to ask for number for table service small portions at over priced cost staff miserable with no manners at all

Half of the food what I ordered was missing

Driver was quick and efficient kfc definitely threw in 2 extra chicken Props to them

Had £21.99 family feast 10 piece chicken was not freshly done got home coating on it was rock solid three rib bits it box absolutely nothing on them 1 breast piece dry as sticks Asked for two corn on the cobs for my sides opened it up only one corn and a coleslaw which I would never order ! Would advise anyone ordering from here to order drumsticks as they the only one what’s not dry and has a bit of taste to it

Chips didn't have as much flavour as normal and warm! Took lad 4 attempts to bring food drinks serving trays and cups to table

Food was overcooked, music was age inappropriate in my opinion

Food appaling chicken over cooked dry and stringy chips cold items missing from order every visit or delivery staff dont seem botherd in the slightest and manager that says its not our fault then who's fault is it STAY AWAY FROM HERE !!

chips were cold and soggy. the chicken was cold and dry and chewy. over all really disappointed and a waste of £30

The food was cold and still and took around 1 and a half hours to come

Popcorn chicken was cold, barley any and overall tasted like water

I'm here now it's been over 10 years since I was here and it's closest to me but I avoid because its manky inside. And the staff are numb as. One said to the other are you having a spliff tonight.

Came on holiday to county Durham and this is my go to place for my KFC The best the gravy is well thick as it should be and Sharon who works there is the best

Could the manager of KFC Durham, Dragonville, please provide their staff with a calculator because the last time I recalled 8x8 was 24, not 16. Thank you for missing one whole order, AGAIN

KFC were great, the problem was JustEat, I had to wait two hours for the delivery. Communication with JustEat is atrocious. Worst company I’ve ever used.

nothing that I ordered came I was given someone else's order that I couldn't eat

I agree with some of the comments regarding cleanliness and maintenance - probably not enough staff. The staff today (23rd May 24 around 14:00) were very polite, friendly and professional James and the blonde girl behind the counter were Excellent!!! Thanks

just say warm over 45 minutes late fed up never hot or on time

Waited 3 hours, food said delivered at 23:00, no food received.

this time things was miss from order , I have ordered the finger kicking bucket and like all other times same happened today , instead of the bucket he showed up with 2 pcs of chicken one fries and 2 wings and one drink , I called kfc he said oh sorry I give you £1.50 back for missing items, , anyway at the end he suggested I put another order in with just a sauce and he will add the missing items, I got charged again 5 pounds to get missing items, total 26.00 pounds for rubbish. not fair on us

No drink or no gravy with the bucket. Quite unedible now. Would appreciate a refund as will not be ordering again.

quality and service ? I hate the way they throw the chips in the bag and till we get it half the chips are on the bottom, I had chips again and they put them in little box ,I guess they are out of stock on them and the paper bags boys stay open and chips fall out in main bag. not nice

the driver left the food outside on the floor and left , 10 min later I look at my app to see were is my food and its saying delivered, and that's when I go out to check, and yes food was on floor and I didn't even hear the door knocking and that's if he knocked, every time I order all this happens missing food and all other stuff you can think of ,I got 12 pounds refund for my previous order cos stuff was missing and because I deleted the app I lost my refund aswell, im an unlucky guys 👦

every single time we order from this store the order is always wrong. we ordered a fillet tower box meal and received two zinger burgers? like how do you make that mistake