KFC Douglas in Dundee City

Tried for over 5 hours to phone this branch regarding an online order and the phone was constantly engaged. Absolutely shocking!

Went to drive thru for a quick bite to eat, fast food it certainly was not, waited 35 minutes for 2 boneless chicken boxes and was barely warm when we got it, very poor service I certainly wouldn't recommend it or be going back, no option to give a zero rating

How is it even possible to make chicken taste of jobbies.. disgusting

Visited with family. Place was busy staff was helping may be becasue manager was sitting next to us. But any way food was good, only if heating could been put little higher aprat from that it was good experience

Food wise prefer Johnstone Road. Service seems to be only one on main counter. Atmosphere quiet as not really busy.

I ordered on line and left a wee message, got a beautiful message back and an extra wee thing in my order. So so lovely and the food was absolutley amazing 10/10.

Can't get an order right. Went through the drive through and got 2 box meals had to wait for the order being prepared but wasn't bothered about that but we then left got home which is no where near a kfc opend the box to find out that it's not the right order for the burgers and they missed the piece of chicken that should have been with the order, really disappointed with this no pint driving all the way back to the shop as it takes some time, 2ould not recommend as they can't do a simple job, put chicken in a box, a monkey could preform better in the work place than some of these people.

Food and service shocking.... ordered 12pc boneless bucket, 2 mini fillets burger and vegan burger. The boneless box was tasteless and missing items, the mini fillet burger was 1 big burger cut in half like really and vegan burger had hardly any sauce or Lettuce on it...

KFC! Convenience location! Fantastic environment!

Waited ages and no seasoning on our chips. No napkins or salt etc..

I been this store few time last month but today For some reason, the chicken was very salty can’t eat them Also, gravy was too thick must be hold quite for a long time. Also, when my daughter was eating the chips, she found a long hair inside her fries bag. Really shocking which one is really not good hope management will something about it . Too much disappointed, Waste of Money not coming back anymore.

Hasn't turned up, been over two hours. Absolutely disappointed, can't believe it's taken this long it's stupid.

I had to report a dirty toilet. The chicken looked like it was reheated making it a dull brown colour. There were only 2 people in the sitting area. But I was so hungry I ate it any way!

It served chicken. Fried in some sort of batter. Tasted non-standard the batter, like it was some sort of secret recipe.

Been here a few times now when out working night shift. It’s always fairly empty at the time I go yet the staff, as friendly as they are, seem under real pressure, even though there was only me and one other ordering food. I asked for no tomato in my rice box, instead they left the tomotato and removed the beans. I also order and extra piece of chicken on it. I’m pretty sure that wasn’t added either as they were small pieces of it was added. As I ordered to go I was already too far away to ask them to sort it.

Place was immaculate quick service really good food well cooked

Really disappointed as the size of the ZNG and ZNG Stacker was half the size compared to Glasgow's KFC, same bun size but smaller chicken. In terms of size and price you can do better.

Worse kfc no spuces added to chicken.batter just tastes of neat salt chips cold

Only went for a coffee with my friend. A generic kind of place

staff always friendly and appear to be fairly content

Help young lady explained menu and options. They had obviously been very busy prior to us arriving and were just clearing up.

Food was cold when we got it..could not eat it

Fairly new KFC. Nice polite staff. Food and coffee were excellent and hot. Great location next to Asda Milton of Craigie and Wickes. Easy to get in and out of. Great unlimited amount of parking spaces.

Staff came to the table to see how we were doing. Brilliant lad. Helped everyone. Great time and grub!

New franchise. Fresh and clean with good food and pleasant service

For KFC standards this is really impressive. I don't know what the staff are doing but it is good. The food is piping hot, tasty, the chicken is crispy and not doughy like most, and the place is clean. Unlike other KFCs I can see that there are more than the usual two staff!

Stopped off for a pre cinema visit meal. Place was nice and quiet and you can tell it had recently opened as a branch. Unfortunately the chicken was ever so slightly over cooked. Though this did not put me off enjoying it. Was very quiet even for dinner time but, there were more people ordering to take out

Not keen on KFC had to go because the kids wanted popcorn chicken and then didn't like it. Shop was empty staff didn't look very enthusiastic either but were pleasant enough.

Best kfc in Dundee, staff were very friendly and helpful. I will be back soon 🙂

Staff are useless! Ordered in the drive through and got the wrong meal. Phoned to say was given the wrong meal and says once she checked it was right, which it wasn’t . She then starts quizzing me saying the staff member said you asked for this? Excuse me? How about stop arguing with customers and do your job right and listen to what is being ordered! Should train your staff better and maybe hire people that aren’t children. Absolute shocking customer service and won’t be going back again.

Waiting for my just eat order here for over 20 minutes - underage staff too busy having a little chitchat instead of actual working.

A poor start for a new franchise. Was asked to wait in the collection bay for our 3 small meals . Waited 25 minutes only to see the taxi driver behind us getting priority with a large order. I went in to see them only to discover they FORGOT our order so ended up asking for a refund. I’ll always go to the one in Monifieth from now on. Staff there are not clueless but very polite.