KFC Derby - Westfield Centre in Derby - Phone Number, Reservations, Reviews

I just like to say I am disappointed with all the new computer systems for ordering our food .I couldn't ask for no ice , it took me longer to work out and order my food than it would of if I had been served.long ques no service !!

Terrible half food missing and gravy all split out causing the bag to split n food everywhere so my children couldn’t eat

food was fine but was missing one of the cans of pop

Is it that hard to read an order and provide what was ordered?

Meal was good but 2 corn cobs not sent as was requested in the order.

Thank you for following the instructions.

Thank you very much for you job )

Chicken is way too salty. I thought it was a one-time mistake the first time I ordered but all the multiple times I bought it, it felt like I’ve been eating whole salt with a sprinkle of chicken. Not good at all, and it’s peculiar to this particular KFC in city centre compared to the other ones I’ve eaten. Look into this please because I really love KFC but just can’t stand the salt, extreme. I haven’t bought in person before so can’t say about service and atmosphere.

The food was cold , the gravy leaked all over the bag .. the wrap was separated everywhere not happy at all

my food was wrong again and couldn't eat it, wasted money and food in the bin, so again unhappy and thinking about not ordering from there again, but delivery was on time and polite guy

Absolutely everything super, fantastic delivery.

No issues. Would order from again.

the driver never called me! the food was cold! the package was damaged!

The driver lied that he delivered my food but nothing was delivered I was not even contacted

No meal I want a refund will never use just eat again

Food was lovely as always however the gravy was really thick tonight. Other then that it was nice 👌🏼

We ordered coleslaw missing Preordered for half seven

We placed a £100 order and expected it to be incomplete based on previous experiences

Disgusting place the food is below standard ,and not hot enough to be served to the general public this place should have a food inspection, the manager is extremely rude and none receptive to customers and should be replaced emedeatly

The food was cold.and they forgot the popcorn chicken

Never received had a miscall on phone but no one came to door

Once again never disappointed .Always guaranteed to be hot and delicious 😋.Quick delivery and polite delivery guy. Thankyou

Very very poor customer Service and a rude staff member, short middle aged women with glasses, absolutely disgusting attitude

You can't usually go wrong with KFC and the Westfield KFC is no exception. Tasty food, delivered hot and on time. Bargain Buckets are great value, compared to meals from other places and left-overs freeze well too.

I am unhappy with the order. All the chicken in the bowl are extremely salty. My family's night was spoilt yesterday as our mouth was watery before we received the order. The order came and was horrible.

I ordered hot wings however come up an original recipe chicken! It made my son feel disappointed!

Missing x2 corn on cobs and a whole order of large popcorn chicken AND they've charged me twice through JustEat and Google Pay! Furious.

Still very hot, well presented and delicious. Great delivery driver too

missing food pqckaging was torn

Brilliant service and amazing food from KFC

did not get it....dissapointing

poorly put together chicken just thrown in one bag and not presented well happen before for this store

There was missing chicken in each meal and was missing chicken wings

the bag of food was very dishevelled. not presented in a nice manner, visually or personally by driver. food itself was ok although not as hot as I would of liked

Food wasnt in a box and was cold and soggy

Fries only warm, but burger delicious

Food was wrong order altogether

3rd time my order has not been delivered despite providing extra information to ensure delivery

The food was cold and items were missing

Food was cold as delivery drivers haven’t got a clue and don’t know the streets of derby and can’t follow a sat nav to a address I had to send a member of my staff to fetch the food as driver was in wrong location this was not the first time this has happened

The driver ripped the bag and all gravy poured out on my front door and on my carpet as i bought it in 🖕

the food arrived late because the guy went to the wrong address and couldn't follow simple instructions, such as turn around and you'll see me. he just said went further away and down another street. Service overall was apauling and is freezing cold. worst delivery experience ever. I expect a refund

Food ok getting the beans and gravy I’d ordered would have been nice though. I guess it’s my fault for placing an order on Boxing Day and expecting people who work in hospitality to do there job correctly on a day they’d much rather be at home Now I’ve got to work on Boxing Day by going into battle with just eat to get my refund

Pre ordered my food and delayed delivery until 12.30 but arrived about 13.45. All items were there but quality was poor.

Everything was soggy as the wait time got extended an hour

Took over an hour to assign a driver, then another 30 minutes to send the order, then it seemed like the driver was on multiple drops as they kept stopping in random places for a few minutes at a time, eventually took 30 minutes from being ‘out for delivery’ to get to me. Food was barely warm, and missing a couple of sides, awful service

Time kept changing getting later and later and when the food turned up the chips were cold n soggy

Terrible, i didn't receive my order till date despite saying delivered. Devastated!

Half portions again they do this every time as they know there is nothing you can do about it

Absolutely horrible, the food when it eventually got here was freezing cold and inedible A total waste of money 😡

The delivery driver didn’t know where he was phoned me up twice for my postcode I sat to waLk up the street and around the corner into another street to pick up my food when I did meet the deliver man I was told what is your postcode i said you have it on your contacts with my address and phone number I said my food will be cold at this rate he replied so what !!!!

The driver had all the details in the delivery note and i found him on another street... when he called me I told him to come on the main street, he didn't.. i had to go and look for him

Food was not hot or even warm and it wasn't what I expected for the price portion size was small chips tasteless sorry

The order was over 2 hours late not acceptable I would like to speak to management why there was no assigned driver and our food was cold by the time it got to us I need refunds of some kind I will not be ordering from kfc in Westfield Derby ever again

Food was only just warm , missing corn on the cob got beans when I didn't order them

Never received my order want a refund

Absolutely disgusting the food was out off the box and cold we even didn’t eaten it

Driver was very polite. Food was amazing.

Great delivery driver very kind

I phoned the store up and they said they had closed and the courier had picked my food up a while ago! Obviously had picked food up from other placed. The food arrived freezing cold with no apology, this shouldn't be allowed.

I ordered for 10 hot wings meal but I got only 9 hot wings🙄

Poor packaging cold food and items mixed with other items

Chips was crushed missing popcorn chicken the rice pot had opened and was everywhere all in all not happy and I'd like my money back

Driver not very friendly. I’ve been almost told of as I didn’t answer my phone when he was calling me. As it turns out I don’t even have a missed call. Very poor people skills. I would like a delivery from this driver again

Got boneless chicken and they were ok, chicken Wings were ok, but the big Wings Where not very tasty. The sauce(gravy) i got was not good. I asked for a sauce and got told they only had simple mayo and ketchup which is not good for chicken. After i ate i saw they had like chili mayo and stuff. Also i got hair beside my food. Overall a pretty bad experience. Some good more bad

Wrong burger and fries missing from both meals😡😡😡

Lovely and polite delivery driver. Thankyou 😋

Food was lovely though an delivered by a really friendly driver

Foods not hear how it could be delivered? There been no delivery

Lovely staff,service was very fast and order was accurate and hot

Can't fault the delivery guy. Though the food was below par. Chips cold, gravy split so lid wasn't on correctly. Bucket of chicken was all drumsticks par 1 small thigh. Chicken coating was burn/ over cooked. Not happy with what was spent on the meal

Very enjoyable the food was superb it was all delicious won’t leave it so long till the next time

Half the food was undercooked, portions have been dropped while prices stayed the same, I am disgusted.

Our food has not arrived !!!!!!

I ordered this meal at 11:30 ish and have been waiting absolutely ages for it I am not impressed

It said it was delivered, but not to me I'm still waiting

2nd time ordering the same meal , temperature of the chicken spot on ! Delivery time great. Ordered from kfc countless times and been let down in the past . But the last 2 times great ! Keep up the good job . Also the delivery man was disabled and I’ve got stairs , I offered to come down to the bloke but he insisted on bringing my food right to my door , top man ! Deffo give him props .

Food lovely and hot, order reasonably quick.

Disgusting service from Debi. She didn’t give a care my drink that I bought was stolen. I told her to review the camera footage to show I didn’t take it and she refused. She told me she wouldn’t replace my drink and sent me away. She spoke to us very rudely with poor manners and I hope kfc take on a new manager. Very disappointed

debi, one of the rudest experiences I’ve had in customer service not only did she not want to review my issue she was blatantly rude and disrespectful I’ve seen many people complain about debi and not only she’s a manager it’s baffling how she even made it there

Our gravy had spilt all over our food and we were missing a portion of chips! For £30 this is not acceptable

Very nice delivery guy he was on time and quick 😊

fingerlick-in good could do with it being a bit hotter.

Driver was lovely, friendly! The only issue I have with anything was that there was no napkins. Other than that, brilliant

food was cold when arrived had to reheat chicken skin was greasy and not chrispy...Will not order again

I didn’t get the zinger burger, you left that out in the order

Excellent delivery time . The delivery person was very polite . Would highly recommend food was enjoyable 👍

It took forever for it to come, 20mins or so and then it came and was cold, very disappointed and the fact it cost nearly £30 not happy

Driver dropped my order on the floor when he got it out of his boot, my can of pop exploded when it hit the floor and driver has just left it there on the street, never got any fries with my order, driver was rude just said claim my can of pop back.. Will never use this service again! Always a problem!

Lovely food piping hot! Never had KFC from a delivery before but will definitely have it again. Lovely, polite delivery driver as well 😁 thank you

Meal was ok Delivery man very polite

I placed a big order and only received one small bag.. Called KFC, someone from staff was rude and unhelpful.

Absolutely appalling service, pay over 50 quid for my food to be all mushed together and packaging just split for it all to go over the floor, food took 1 hour and 15 minutes when driver was at the restaurant within 15 minutes, im disgusted in the service and the food amd the packagin

First class in every department except i ordered 3 gravy and only received 1 but I am being refunded so thankyou

It took forever for food to get here, I actually fell asleep while waiting, as the driver seemed to have gone to a million other places before mine

I waited two hours for my order, and when the courier brought it, it was something else, so today I am still without the order, which I am still waiting for.

The chicken was not well fried

Half the order was missing and the food was cold. Not boxed in the box meals. Shocking!

I had an item missing that I paid extra for🤬

Was gonna try the New terayaki Burger… Well…