KFC Dagenham - Merrielands Retail Park in Barking and Dagenham

Just ordered and was server by Muskan. They didn't give my gravy and that was the only reason why I choose kfc over other food shop. I didn't know until I came home with my food. They took forever to take my payment. Just gave the food in a box. No straws were there. Didn't offer sauces or even a thank you. Was rushing, and all the staff were giggling and talking in their own language. Dont have minimum level of service. Not recommended.

Sorry to say but very bad taste and very bad service. Burger just like 3 days old and smelly. Don’t waste your money.

Very Bad experience, not good food. I was very disappointed with the food at this spot. Customer service is terrible, they were very rude.

I hope i can add negative stars for them Pathetically disgusting in taste and customer service I ordered zinger burger and it was smelling so bad and when we asked manager to smell it, she said what if i gave you again and you feel the same smell again What the hell Are ypu crazy? You are talking to your customers like this

If I could leave 0 stars, I would. I came tonight and sat at an empty drive thru for 10 minutes, while making eye contact with staff inside and several attempts of getting some recognition of my presence. After a staff member finally alerted another member of staff, who came out of what I presume to be the office I was then greeted with the bare minimum level of customer service and demonstrated how much of an inconvenience my order was. I was then given very cold food And unseasoned fries to top it off. Disappointing.

Awful place, every time i order online or come in to order they always miss several items. The staff are so rude. No idea how this place is still running

Most staff in this kfc are rude delay your order and I order on the app to collect but they get it ready in 30 min instead 5 which is a joke.

Dont fresh food maybe one month old wings

Worst KFC i’ve been to. Waiting time is atrocious for them to get my order wrong multiple times. Food was terrible and made my child vomit at home. Never going back

they lock the toilet. And feel I am not welcome

Worst service staff always take so long and make mistakes

Looks very dirty food is good as usual but please do and maintain basic cleaning. On entry cold drink spilled looks a mess.

Food was quick order was correct

Staff so rude don't take card at till and attitude would rather eat road kill than go there again

Incredibly rude staff and horrible customer service! Whats is better than coming out to eat and being treated like a criminal :))) would say anything else! Do not come here

Bad experience as I paid £9,90 for disappointed small portion and the ketchup was not available. I've asked instead for sos but the manager said strongly is extra paid and I cannot get it for free. Unbelievable situation for me

A sizable Mr Bigs with a drive through, with toilet in a big retail park.

Kfc!!! Your fries are awful. Your drinks and dessert menu need alot of work

they dilver early cooked chicken

When ordered via delivery i got small pieces of chicken and burnt chips. i wont order from here again. You have lost a customer because someone over cooked the chips. How can something so simple be done wrong.

Yesterday, we were at this KFC location Dagenham, where we ordered takeaway party baked and some extra sides.For first-time in the last two years, I was surprised by the team how nice, they serve us and how quickly 🥰👏💯👌🔝🙏🏻.Very well done 👏 💯👏🔝🙏🏻it's make a huge difference when a person delivers a service with a smail and has proper customer service skills.Huge thank you, KFC DAGENHAM, FOR YOUR SUPPORT 🥰😘👨‍👩‍👧‍👦💖🙏🏻GOD BLESS YOU ALL 😘 👨‍👩‍👧‍👦💖🙏🏻🤲🙏🏻.

Their customer service is really terrible,if you go to drive through you have wait at least 10 minutes.No respect of customer service.

They never have wipes, never have sauces. Don’t offer student discount inside only at the drive thru, tables are always unclean, KFC need to send someone to review the franchise because they are clearly not up to scratch.

Food here always taste like proper KFC and service on point. Shame about the other branches

Got take away at Friday night 10 pm. Meal box. They hide food under the chips and one hot wings was missing. Im not cheap for one wings but felt bad for the service. Its surely intentional….no one cares

Good food, but before you go just double check your order.

Refuse to open the door to walk-in customers well before actual closing time.

Don’t want an apology, just do something about it! Get your store in check! How are you advertising crushem milkshakes in the car park and not have it in stock since JANUARY? I’m surprised this branch hasn’t shut down yet!

No milkshakes, no WATER. I had to select one of the disgusting sugar free sodas which I strongly dislike! I’ve been coming here since January and it’s the same situation. I will never bother to go there again!

Customer service is terrible. Self service machines were out of order so had to go to the tills. Till operative did not pay attention to order being placed, kept turning around to speak with colleagues so had to repeat order. When we what our food, 1 portion of fries were missing so went back to the till. They held up the bag as if to imply it was correct and then I pointed out there should be two. Then saw a member of staff clean several tables off with one jay cloth without using spray or rinsing it in between. Not exactly hygienic

Changing my rating from two to one stars because the way you cheat with the potato fries is so pathetic and annoying. Three months ago I complained that you're charging for normal portions and giving out 4-5 chips in a bag. Also, the burgers look like someone has thrown them together in the biggest hurry and with great lack of care. Nothing has changed since then. Don't buy take away from these guys, they clearly don't care to deliver good customer service.

Always missing stuff the food is missing and if u call them they will never pick up they need more improvements half of the stuff is missing so what the point of paying full price when they not going to give the food we order

Food was nice, staff were nice, overall nice place to go when hungry

Sindhu is an example of change in this KFC. Provided exceptional customer service. Ask for Sindhu if you really want to enjoy your food. 5*****

Its very clean with good customer service

Lovely staff,great receiving ,quick service…, But the negative is while the busy moment they need to communicate each other..,

Friendly staff..., Good maintenance

Excellent food and great place for chitchat with friends and have a lot of space for parking also .

Fast service good staff specially managers

You will be waiting years for your food and to order it in the first place is a challenge.

Ordered from Uber eats, food delivered was totally inedible, cold and disgusting, would serve it to a dog!

The staff is very professional and have good customer care Place is clean... And the food was well cooked and tasted nice

6 wings cooked in 30 mins approx.

I have ordered 10 pieces of chicken and 5 were wings I paid almost 20 pounds for something like that and what's more they made a mistake with my order and I had to wait go fries 10 min what caused that my order was cold

Great service at this kfc,the best wings ever their chicken was so nice superb customer service.they kept the tables tidy which does not happen much nowadays.greatwork great customer service.

The service was absolutely disgraceful. Got refused tap water (no bottles of water ) and spoke to the manager about it and she said not allowed but had to plead as don’t drink anything else it’s warm had to look for the mayo in my wrap - tables and floor dirty had to ask for them to be cleaned even offered to do it myself - filler rice box disgusting -grandaughter works in Mayflower Basildon can’t fault that kfc. Hot food and clean and can actually get cold water out of the tap

Food was good Service not good.

Delivery guy exchange my order....my order number is 281676653.and delivery driver gime me 281676432. He told my name he said right but he give me this.. i Don't know why.. hope i get good response...

After ordered 7.99 Chicken bucket, there is female staff member was disrespectful and arrogant, she stood with her hands crossed ,leaning against the worktable, ask for me to do refund, said no 7.99 chicken bucket , without apologizing or providing any explanation. This kind of service attitude won't make me come back again .

No milkshakes, no tissues. No wings offer available either. Staff say sorry we don't have wings in stock. Even they advertised on window £7.99 for 20 chicken wings.

this woman who do service in the front is the most terrible server. She did mistake and she is mad to me suppose to be she will say sorry.

No Mayo or ketchup so you have to pay for dip😐

Food service and atmosphere are very good.....

Staff behaviour is so friendly Highly recommended..

Food was really good and staff was very friendly

I visited this place recently! The food was amazing! The staff was cooperative and friendly! It is a small place to have snack and kick hunger! Enjoyed my visit there! Will definitely recommend it!

Delicious food, great service( the staff was incredibly friendly and attentive), will definitely go again

Warm and inviting ambiance, delish food Overall very Good experience

Went this kfc last night food was good but the staff is very good especially guy named Jawad is a star he is very humble and calm and serve us with a big smile on his face. Definitely come back for jawad and food.

I would to specifically say about Mr. Jawad he is extremely good at service & his behaviour 5 Starts for him

KFC has to shut some of their stores inLondon.One of them is definitely the dagenham.Was a fan of KFC menu for a long time but not anymore. Jees,I don’t know how they make their fried chickens.Its watery that I have to threw them straight to the bin.I knew its not good to threw the food but this is just awful that the person eating it definitely choke to death.Will never try KFC

Normally this KFC is alright however I went here recently with my mum, it was around 8pm in the evening so I understand staff must’ve been a little tired, however, we ordered a bucked worth £24 only to get home and realise there were literally 4 chips in their regular chip bag, 4. I can’t make this up I was so annoyed because my whole family was starving and all 4 bags that came with the boneless bucket meal had a maximum of 4 chips in each bag. I have no idea what we paid £24 for. I wish I could’ve take a picture but In the moment we were just hungry

Very tasty and crispy chicken.from this store the food is very tasty.

Good hot food and staff were quick

Good customer service. Had hot wings with fillet burger and was delicious and juicy..yummm!!:)

the staff is rude, they keep on ignoring everyone. u wait really long for the food.

I have a great experience with KFC DagemHam. Their staff was welcoming and do proper care of hygiene.

People are helpful and try to solve the problem if arise food are very delicious as well as the place are clean and safe to eat

Awful. Stood there with a baby for 15 mins and no one would take my order despite asking more than twice. Had to leave and go eat elsewhere. Very poor

Staff are horrible, arrogant and rude. Prioritising deliveries over in store customers. The staff ignore the customers. The staff also speak their own language infront of customers. The staff are very slow to make the orders. The food just sits there while they twiddle their thumbs. A customer came up and told the lady she gave his pregnant partner the wrong wrap. She argued stating that is what he order. Clearly he didn’t as he had his receipt in his hands 🤣. Shocking is an understatement 🤷🏼‍♀️

This is 3rd time I ordered mini fillet burger no pepper mayo ketchup inside but they put only ketchup and lettuce was missing. Please listen carefully I didn’t ask for kids burger I just wanted to remove pepper mayo and put ketchup instead. Also I was waiting for 20 minutes to get that, waiting time delay also not for first time here. Staffs are always arguing each other in front of the customers this is not new as well. Avoid this store.

The chicken smelt fishy. Was too late to take it back by the time I got home, went straight in the bin. Be wary, this branch is at risk of not storing the chicken properly hence the smell, definatly not going back to this disgusting restuarant.

Halal food a good and healthy environment with good food 😊

Feel quite disappointed with this branch! Every time I ordered, there was something wrong! Last time I ordered a take away, got home and realised my daughter’s kids meal wasn’t there! Can you imagine how a little girl feels when her meal wasn’t there and she was hungry? Went back to speak with the staff, took forever! The waitress was busy chatting up the driver! 🤦🏻‍♀️ like mate, you are working! It’s not flirting time! Anyway, they couldn’t even give my daughter what she ordered! I went back again today, I already placed the order via the app as I knew we had limited time due to tuition, I still had to wait 15 minutes for the meal to be ready! Then the waitress told me the drink that I ordered wasn’t available (which I had to pay an extra 20p for)! So I said that’s not good, that I had to pay extra for! She only offered me a dip! I said no, I want a refund of the 20p! But they were just too busy to assist! I just thought ok, I will take the dip, but you will never see me again! Honestly, if this branch is in the retail park! They should recruit more staff to get the orders rolling! And get the orders right! 😤

I have really enjoyed the food over there and staff is amazing I really enjoyed this

"KFC impressed me with their flavorful menu options and consistent quality. From the moment I approached the counter, Mr. Jawad's friendly demeanor and efficient service stood out, making me feel welcomed and valued as a customer. His attention to detail and willingness to assist with any inquiries further enhanced my dining experience, leaving me eager to return for another delicious meal. "Additionally, the manager's visible dedication to maintaining high standards of cleanliness and customer satisfaction was evident, further contributing to the overall positive ambiance of the establishment."

Fresh food and service very good

I went for drink but when i saw the services and kind of staff especially Jawad. I ordered one burger deal just because of his kind smile and lovely behaviour ❤️. I personally recommend next visit soon

very fast service, i received my otder within minutes, chicken was fresh and hot. Highly recommend

Food was awesome. Staff was so nice in dealing.specifically one of staff member her name was muskan . She was looking so hard working

It was wonderful experience staff was very friendly mr. Jawad service was very good

Lovely staff jawad is absolute gem nice service been there many times food quality on its peak. 😍😍

Very delicious food fresh and hot …

"I'm thoroughly impressed by the outstanding food quality. Mr. Jawad's exceptional service at the till made my visit truly memorable."

The thinnest chicken burger I have ever seen, hardly any mayo. no ketchup.

Good food and good stuff service 💯

it closed earlier than mentioned in the map.

My wife call there for job and the manager was so disrespectful (was girl)how she was talking rude and yelling,you need some training sister , if you are angry why you do customer service? That’s not good ,why you lie there is no job available when in the site are 2 ,people need jobs don’t worry nobody take your bread from you ,my wife has experience and she want that job(now because of you she is very disappointed) I can’t believe it onestly,take care and try to be good because is God up there and see you,have a nice day

fries are old and even not cooked 100%

Quick food so must accept the quality. Not much flavour in chicken, skin on chips, cheap way to do chips, coke colored water with no flavour. As I said quick meal OK but becoming expensive £14.

fast service and very good quality chicken

Excellent customer service. Food fresh and hot

Bad customer service,bad manager and you don’t get what you ordered,they always make mistakes in the order.

Unhelpful staff,no receipts given nor number after paying ,food was very poor standard,I will not be returning

Keep away from the place !! Food is not fresh or hygiene....

Very nice staff, very quick service. The food was also up to excellent standard. 10/10 would go again.

This bengali guy is so rude team leader no manners how to speak with a customer he should be fierd.

After 14 working hours, I've been at Drive thru, and the lady from KFC told me to come into the shop because she has issued with the counter. After me, she served the next following customer. Thank you.

Staff are nice. Had a deal on the app which only offered fries and they allowed me to change it. Food's always good.

Worst KFC Ever. #Zero customer service #Very very low food quality #Staff working inside will be missing items every time you had place an order. #Over all no go KFC #Manger’s including Staff not Professional