KFC Chester - Greyhound Retail Park in Cheshire West and Chester

rubbish ordered food at 6pm for 7pm didn't get here until 8pm and then the delivery driver rang and said am outside in my car with your order ccome and get it in the rain

The food arrived very late and was cold. The KFC chicken bucket was dripping from the bottom and was ripped. I am not happy with the delivery or the food. I will never order again.

Lovely, gave me pepsi max instead of Diet Pepsi tho

1 star for the inconvenience of not being in city centre any longer walked all the way down to where it was to be disappointed not there anymore ended up at McD's not nice.

chips cold, meat very dry, will not order again. Very expensive as well gave a tip driver rang me 3 times to ask the address ???

1 chicken patty missing from stuffing STACKER burger and didn't deliver BBQ dipped bites. Unacceptable.

I ordered two garlic dips but only got one

ridiculous,we was waiting gor ages for food to come and got completely different order

Missing loads of items, super disappointed

Food was cold when it got here

the driver was really pleasant

Very much disappointed..I have ordered and paid for two burger but received only one...very sad.....may i get cash back or my order please

Ordered for the family. My son only likes the popcorn chicken very disappointed it wasn’t in with the order very sad little boy. Waiting a refund

Missing drink and cold stale food

Delivery driver was lovely 10/10 :)

I suspect they’re not changing oil as often as they used to, the food was acceptable before but has gone downhill for a while now. Last time chickens were dark brown and a little burnt and tasted bad

food missing and cold, vile taste

hot food and everything was good 👍

Fries was cold like no need this type of fries

Lovely dinner nice and hot hit the spot

the food was ok but the chips are cold

Food not even warm. Delivery driver was rude. Trying to say he had rung the doorbell. Poor service

FOOD DID NOT ARRIVE DRIVER LIED

Attempts to contact restaurant several times, no answer.

Very nice KFC, but wish on the KR said you can put no wise but also the bins are very confusing. You just chuck everything in one bin but like in McDonald’s you separate all the rubbish overall quite a good experience and the Christmas burgers very nice and I wish there was a customised thing. We can remove it from the food and same with the drink no wife 2023 . Christmas burger this this year is a lot a lot more better. Got that sort of better teeth staff are measurable but overall still a little bit dirty here in there but not too bad but no table service signs on the kiosk so overall very good Cassy.

Very friendly delivery man and on time

It is not tasty with the food I lose my taste full of salty 🙏🏻🙏🏻

Delivered quickly. Order was correct and hot. Really good quality food!

nice! and hotter than Macdonalds

Unfortunately I’m not going to return to this KFC. On three consecutive visits the chicken portions have been warm . I would expect them to be hot at all times. Time to look elsewhere..

You delivered to the wrong house in the wrong street and I had to hunt my food down and it was no where to be seen We use a code system for a reason and no code was given yet you left the food on a door step that was nothing to do with my address

I regularly go to the chester branch as staff are amazing, kind, thoughtful the place is always clean and the food is always enjoyable 😉.

I love it my food was very hot

Fantastic Food as always, served with a smile. We would eat KFC regularly if they would deliver.

the driver stole our Pepsi max bottle with malicious intent

It didn’t show up at all, absolutely awful service, apparently it came but I had no knocks or the doorbell didn’t go off

Took to wrong address yet again you need your drivers to learn english and read english nightmare

Good food overall fast delivery but missed a couple items with no replacements, (if sold out)

Cold fries, items missing from order, even the delivery driver knew there should be a bottle of drink but said the restaurant claimed there wasn’t

you sent my order to the extreme area of Chester by cycle. It was stone cold, the gravy could be sliced. it was that cold. Sorry but not good enough

Useless delivery drivers just call never look at the notes

food was cold, the salad wasn't worth the price, don't think I'll be using again

I’m sorry but when you order a 4 piece meal with an extra piece of chicken, you don’t expect, and should not be sent 5 chicken drumsticks. Ridiculous.

driver said he was waiting 15 minutes and he called 6 times. I received one single missed call and I returned the call right away!

The chickem wraps were awful, chips always great

Ordered at 17:19 delivered at 18:54 terrible

Quick service, clean place both inside and out. Staff were friendly enough. I ordered a chicken burger, fries and a small popcorn chicken with a drink. The drink was good, fries and popcorn chicken were really hot. The chicken burger was unfortunately quite cold.

Excellent driver. Delivered promptly and was very courteous.

Not bad, but would be nicer if the sauce was in a separate tub, thanks.

Missing a rice box refuses to give me a refund

Complete wrong order delivered, not one single right item

Food good. A bit dirty and not cleaned while we was there

considering the establishment is less than 1 mile away it got almost 1 hr to get to me

Charged twice I need a refund please

absolutely very very late and cold

They took an hour to assign a driver, my food was freezing

15-30 mins delivery when ordered. Took just under two hours. Cold. Went in the bin.

driver gave me wrong order was for someone else, gave order back to driver now still waiting for a refund.

my order is totally different from what i got

My food was barley warm can had a dent and nearly exploded when I opened it

ordered 3 meals, all chicken was drumsticks (6 pieces) - pretty stingy.

food was all over the bag and cold.

I was asked for a code with I understand why but I had never heard of this so I was a bit confused and I think he was a bit rude about it

very good value food nice and warm and early couldn't ask for any more

I would like to share how welcoming and helpful Mirabella was, at chester KFC. To the point I actually downloaded the KFC app. She was working all roles from meeting and greeting to serving and cleaning the tables. She was consistently pleasant with all the customers. What a credit to KFC. Thanks Mirabella and KFC

Awful. Went in to get a wow box for £3.49. Person serving what drink I wanted. I was unaware it wasn't included but based on the way it was worded (I.E they didn't say it was extra) I said I'll have one. When they totalled and I realised it was extra I just said no thanks on the drink I didn't realise it was extra. The person tried to cancel it off but was unable to and asked one of their colleagues to take it off. She proceeded to put an 90% off voucher on the drink. She didn't say anything else so I assumed they were giving it to me at a discount. Then when I said which one I wanted they said no you can't have it. Confused, I say well why is it not £3.49? They said the best they can do is a 90% off voucher on it. I'm like what? Just cancel the transaction and I'll pay the correct price thanks. By this point their attitude was shocking, huffing and grunting like nobody's business. Then they shout that its only 10p who cares. It wasn't about the cost per se, it was that they were quite clearly too lazy to go and ask the manager to cancel it. They proceeded to go ask a manager something and then finally canceled it and put it through. But come on, I went in for an afternoon snack, not to get verbally abused by someone. Shocking KFC, sort it out. Won't be going back again. Worst service I've had in my life.

Got zinger tower burger only half it came just chicken on bun not impressed

Came in today for an ice cream and a drink at the end of a day out. There was a lady who was shouting and being aggressive. I can't praise the staff enough how they very calmly dealt with the situation that could of easily of got out of hand. You all should be so proud of yourselves!

Went their first time on our way to Chester zoo. Service was excellent very kind and helpful lady on the counter bhoomi was very friendly and helpful. Food was prepared quick and service was quick . Order was complete and luckily nothing was missing thank you to all the staff for 5 star service.

Didn’t even receive my order but was apparently delivered now my child is going to bed hungry as I bought him that kfc with the last of my money til the morning as special night we have once a month

Zinger Burger was missing half the filling. Just chicken and a bun

I was in the area so tried this lace although the reviews almost put me off ! It was clean inside and one member of staff, Mirabella, met me with a smile as I waited to collect my order, promptly handed me my food and off I went. In the 15 minutes I was in there, the same lady (Mirabella) was sweeping floors, aligning chairs, wiping tables, helping 2 separate customers with kiosk orders as well as asking every table if all was ok. Seemed like she should be running the place as so rare to be greeted with a smile and such positivity in a "fast food" restaurant. Great work Mirabella, I hope you are recognised by your employers for going the extra mile.

The chicken taste was not like original KFC chicken it was too salty,oily ,old chicken ,not crispy,fries are also not good .we felt very unpleasant while eating .I did not expect this type from KFC chicken.We binned most of the chicken and fries.Sorry had to describe what we received.We will not order again .Thank you.

poor delivery foud just rammed in bag and freezing cold delivery driver poor

Can these guys ever get an order right? Missing gravy and dip this time.

No longer do wraps as the toaster is still broken! Really. Also large signs now at the till directing one to the kiosks as they obviously do not want the bother of taking orders from anyone, not surprised looking at the long queues of people waiting for their food. Seems to be under new management!!

Didn't deliver my food. Nothing

Food never arrived, driver rand and we explained they were at wrong address. Can’t find anyway to contact customer service to get a refund.

Awful experience ITEMS MISSING AS USUAL

Forgot to bring the zinger stacker burger in the zinger box meal.

I got everything except the drinks that were supposed to be with the order.

Driver stopped at petrol station before delivering food. Surely he should have delivered food first. hence food was cold.

KFC have upped their game and the food was really good. Staff were great too

while ordering the food, it was mentioned that it gets delivered by 12.45 and got delivered around 1.19 which was too late. My following meeting got affected.

Ask Extra Money for Dip Very worst experience 18 Pounds i spend not give free ketchup or Mayo

It's KFC... You just know you are going to love it.

Missing 2 items, fries and dip. Not the first time

The KFC arrived luke warm, soggy and disgusting with a missing item and incorrect items. It was due to arrive on the hour but the time kept getting moved and then the driver was sat at the uni for a good 10 minutes. Never again.

Not many people were in there when we arrived, but we struggled to find a clean table. I asked for a cloth so I could wipe the table we had chosen. A reluctant young man then came to clean it. My son asked if he could clean under the table, and the reply was, " can't you sit on the one side?" I explained that there were other people arriving soon. After we had eaten our warm meal, I needed to go to the toilet. It was filthy!! My son also went to the gents, and that was disgusting also. He even took pictures and showed them to the staff. Considering there were quite a lot of staff, and the place was nearly empty, I suggest that there are two members of staff cleaning at all times. It was a shame because this KFC is in a convenient place for diners, but I wouldn't encourage anybody to dine there.

staff were rude, especially the cleaning staff. Items like drink and dip were missing which are paid. Woeful service. KFC was my favourite, not recommended any more

Awful Experience..... Food & coffee cold, tables & floor dirty, toilet disgusting, service slow.. First & last visit

Was nxt door and love me KFC so git a take out before heading back to town of Chester .

all chicken overcooked and hard

One over the better kfc I've visited, not as greasy as some

food hasn't arrived, delivery driver went to wrong address, I told him the correct address, he said he was on his way and still hasn't arrived. have had no contact since. please issue another refund.. unlikely to use just eat again

The large 🪣 is something that we do occasionally get and it's always delicious, but be careful with the calories 😉

I have not received my order this isn’t the first time this has happened and I am getting quite frustrated with this service I use just eats a lot as I work from home and it is convenient for me if this keeps happening I won’t be using just eats

Food delivered to me was late, cold, and incorrect (I ordered colonel 4 PC with popcorn chicken) and got 2 fillet burgers instead. I then had to wait till the next day as no operator from just eat or the restaurant could answer my several phone calls and am now still without my refund or my correct order

Not up to kfc’s usual standards by a great measure aswell

Disappointing.. boneless chicken was tough and tasteless. Won't be back fir a!while