KFC Cardiff - Nant Garw in Rhondda Cynon Taf

missing items, items in the wrong boxes

The food is amazing 😋plus the delivery is 10/10. Very friendly

Forgot some of the food and it was freezing, when I called they said they couldn’t do anything to fix it

My written request was for a thigh and a leg. I specified that I don’t like any other cuts. Unfortunately, this wasn’t granted. I have tried frequently to call KFC Nantgarw, prior to ordering to ensure those pieces are available but they don’t answer the phone, hence KFC lose my business.

missing food and drink so not a good experience today

There’s always something missing or wrong with the orders for this place. I’m not usually one to moan as I understand these things can happen. I think out of five orders though something has been wrong with 4. It’s just carelessness

the delivery time was so quick but i ordered 3 boneless banquet and none them came with gravy i called kfc and they said to go thru just eat but i don’t want a refund i wanted my gravy im not being funny since when does kfc not remember gravy

I placed the order at 18.34 and was advised a 10 minute wait (hence why i placed the order) it took over an hour to arrive 19.45 by the time it did it was cold - the delivery driver was supposedly at the restaurant since just before 19.00 - not happy

20 mins late false advertisement on how long the food takes shocking

Food was cold and missing half of the items.

Wrong burger sent but apart from that it was ok

items missing g….nit execrable

I ordered garlic buttermilk Mayo dip and smoky bbq dip ,it came as 2 mayo dip.and could find kansas bbq dip bites. really disappointing KFC.

I was ordered 10 pcs of wings but i get 6 pcs of wings in my bucket

not happy as out of all the pieces of chicken we had 10 chicken legs !!!!!

Driver could not find my address

Best delivery I've ever had!! Wonderful person and in great condition

Food was stone cold. Forgot to complain on the evening and now I can't. Cold drinks were packed in on top of the food. What kind of cowboy does this?

The taste was so good and like it so much.

Only trilogy box turned up bargain bucket was missing from order. Have contacted just eat and I've heard nothing

first time KFC. chips cold, coleslaw container was open.not a very good first time experience

always order from Nantgarw kfc as its much better quality than caerphilly

Not impressed at all, I ordered 2 tower burgers I only got . I want a refund asap

Delivery driver friendly and was on time and food was great.

The delivery was on time but every item of the order was stone cold. We received some incorrect items, which would have been acceptable if ANYTHING was warm. We had to throw most of the order away, very disappointing.

driver didn't show up from just eat. no good, waiting nearly two hours.

driver was great, highly recommend. missing items from the store and not hot food was highly disappointing

Food was cold chicken peace was mainly bone no meat chips where cold burger was cold had to heat it all up which I shouldn’t be doing

Delivery driver was very rude on the phone- went to the wrong place and I tried to redirect him but he told me that he has to take the food back to KFC now even though he was 5 mins from the right location. Order says its delivered but I have no food

was missing 2 items from my boneless banquet meal bottle of pop and regular popcorn chicken

The chickens we ordered was cold upon arrival. We picked the order based on the ears that were offered and it felt like ultimately it wasn’t the order we originally placed. We have used the service multiple times and have hand no issues at all between the lot of us. No complaints about the food at all in fact the food was spot on and I feel bad writing this toward the costal because it wasn’t their fault but the overall product this time was below par, usually love treating my friends to a kffc

The food was beautiful as always. However, they forgot my drink. It’s been a week, I have submitted for a refund on my drink and I’ve still not heard or received anything. I’m very disappointed down to the fact nobody has gotten back to me yet. I will not be ordering again.

Forgot my extra fries and 2 dips give me gravy and I ain’t allowed gravy awful not happy first time ordering !!

we all had food posion. my son was the worsed he bard after KFC all time. won't be ordering again.

Sent half of the order for the 10th time, the driver got lost and was expecting me to go and collect the order from him 3 blocks away

The food was luke warm almost cold. Thats understandable though as it took nearly an hour to arrive.

the food was cold infact it was so cold it must of been from the fridge, as a result of this I will not be using this service again.

Hi just to warn customers to make sure their chicken is hot. I had a zinger burger which felt around body temp which is about 37ish degrees centigrade when it should be 74 degrees centigrade. Also I dont know know if anyone has had this experience but my corn on the cob felt like it had chilli in it. But because it was very hot temp wise you might not have noticed. The staff were respectful but the eating areas could have been cleaner.

There is no rice in rice bowl just the chicken is there

Why are you so incapable at your jobs, missing food items every single time we order. How hard can it be.

Boneless banquet was cold, no sauce was given and hot wings were as thou they were cooked yesterday. Normally order from the other KFC, this one has got to be the worst out of the two, will go back to crossways as their food is always hot. Delivery driver was friendly thou

My order was completed quickly and the temperature was fine, sauces were given incorrectly, didn't say anything because I was given gravy instead. It was a quiet day when I went so overall nothing to complain about.

I waited 20 minutes for my food, When we got home the chicken must have been in the bag longed as it fell through the bag as soon as we took it out of the larger bag.

I have been waiting for my food almost 2 hours and order wasn't delivered. but after the live chat status was changed to delivered but still order didn't receive. shame on your poor customer service..

Good delivery time considering the distance, the food was in better condition as a result.

I got the wrong burger...instead of the tower zinger box meal, the burger was not a zinger burger as the chicken was not spicy, it had no hashbrown and there was ketchup instead of the zinger's sauce...

AVOID THIS PLACE UNLESS YOU WANT GET SICK. Look how the food looks like when the oil is not changing regularly. Looks like no one care. The crispy chicken supposed look like gold not dark like this. Shame on them.

only half my order was delivered

lovely food still warm. but didn't receive all of my order.

didn't put all of it in that was on the discription., some of it was missing

Delivery time okay but not great. Food well passed its best. For delivery, they need to use the freshest cooked product and they clearly didn't

food cold and half missing..called store and told nothing they could do and to contact just eat. always seems to be something missing, and not good when you have kids waiting for food and half doesn't turn up

Every time I've been here they either get the food wrong, don't include something, or it's so busy the staff can't cope. AVOID!

Delivery driver went above and beyond as I ordered to incorrect address and there was no way for me to change the order on the app and restaurant said they have nothing to do with it as I ordered through just eat. Delivery driver then delivered food to the correct address for me which was a life saver wish I could tip after the delivery instead of before would’ve given one 100%

Terrible. Ordered a lot of food, for it to just turn up all missing items or wrong food put into box. Not only that, I had a Tango Orange Can, that I never asked for inside my Chicken bag, making the can boiling and I don't know where the can has been, could've been on the floor for all I know. Will never order from this place again

Slow delivery when I ordered ahead, the server asked what I ordered, and before I could finish telling her, she had walked off. Rude is an understatement

I ordered a pack of chicken wings with my meal and it wasn’t added and my drink too was not added

Overcooked dry chicken and cold chips.

Food was cold gravy that I paid extra for was missing

food was perfectly cooked and very hot delivery driver was polite and friendly and arrived early

Fantastic delivery time,blood better as a result.

My order didn't arrive even though it says it's been delivered, which it hasn't. Absolutely shocking delivery service. Couldn't even find my address even though my address is correct and I've pinned the location, but still could not work that out. I would like a refund please.

Food was horrendous, dry chicken, missed 8 wings, and chips were cold

£40 pound and only 4 out of 8 mini fillets what a joke

Just had 2,ultimate BBQ burger meals disgraceful!!!! £19.98 for nothing cold no lettuce ,no BBQ on it tiny piece of chicken. May aswell thrown £20 in the bin.

only thing there was no bottle drink that was ordered

Got the food nice and quick. however there was 1 can missing. but everything else came warm

Absolute worst food ever! Never normally have a bad experience but our fillet burgers were so overcooked they were hard. Asked for fresh and got given exactly the same so got a refund.

Food stone cold and missing items. Called restaurant, refused to send out missing items. Useless

Requested a thigh and a leg but received neither. Not even one of my choices.

Best KFC around! Food always piping hot and never get any of my order wrong!

14 piece bargain bucket had 14x drumsticks. Its a bargain bucket, not a drumstick only bucket. In addition, they were pink and half cooked, really bad lads! The drinks never came either, but thankfully JustEat gave a refund on that. You'll get much better quality of food if you collect. KFC pulled a fast one, trying to get rid of B grade food through delivery. Never again.

I specified in the instructions for a specific chicken piece but the restaurant sent something else. Burger didn’t have the extra sauce in it

didn't deliver my drink and when ask the driver he just ask them I'm the driver. nice

the order delivered was totally wrong. I tried ringing the restaurant but no one in the restaurant was picking up the phone. ended up driving to the restaurant to sort out their error. No offer of reimbursement for the delivery charge. very poor customer service and service overall.

the driver was rude and left iur food on the floor and the box meals havent been correctly labelled, as we didn't know which meal was ours

We were missing our drinks, and I asked for no salsa oh my rice box and it was salsa on it

Unbelievable. I paid for an order, plus delivery £60. The order was totally wrong. Ordered the same order again, guess what? The order was wrong yet again. Put in a refund request, had to then pay for the delivery of food that I have not received.

Absolutely appalling service.. the order was totally wrong, food delivery ended up taking hours. Had someone's £10 order instead of my £60 order. Someone else did really well. Couldn't give a food quality order, as it was not mine.

Got a white chocolate cookie instead of chocolate chip but great apart from that

Tastes good. Just wish the wings were bigger.

The service here is unpredictable, the server Scarlett refused to acknowledge our presence and was doing nothing necessary that prevented her from serving us. She didn't even inform her colleague on our waiting, when she did a hand over. On the hand her colleague Mathew who served us finally after I enquired about being served. He was a very polite, helpful and had great customer service. Be more like Mathew!

must have been busy at nant garw. the rice boxes were laughable maybe a few teaspoons in each box. chips cold but aren't they always. chicken so dry it was almost impossible to swallow. been there a few times in the past...slow and badly managed.

Ordered food over 2 hrs ago from KFC Nantgarw on line using just eat I’ve rung them an they said it’s Just eat at fault not them nothing to do with them an now I’m still waiting and their not answering their phone As for just eat never again as you can’t even get hold of them

I had completely the wrong order and because I am disabled I can only have deliveries at a certain time when my assistant is with me. I couldn't get another driver to deliver the correct order on time, so I missed out on a meal. Very disappointed with Just Eat and KFC. Disgraceful service - need to do better!!

This is the local KFC to work. The bargain bucket for one the last 3 times has 2 drumsticks. They're always served in small bag making it difficult to eat. The restaurant doesn't have a hot dri k machine. Foods cooked well though. Just has a feeling that they're saving money on product and materials. Go to a different one if you can

Staff are very friendly and the food is great! Music is always way too loud though

Was missing my mini fillet burger and corn on the cob left me a not to say they didn't have so gave me some extra popcorn chicken. That is not fair

I was supposed to have free popcorn chicken with my order and two lots of fries but only had one so not happy...

Food was a bit cold and you forgot part of the order YET AGAIN!! Sort it out!

Food was cold, drink order was wrong, sauce I ordered wasn’t added. Driver was brill.

Missing one side but otherwise the food was good

don't get half of your items you pay for

Corn replaced by gravy which was very disappointing as I don't like gravy, was forced to get rid of it, which was a waste.

I had some sort of fried chicken that did not look or taste like kfc. it was very pale in colour and the chicken was very dry. To spend £26 on a bucket and only 50% was eaten was a waste. the last 2 times iv had it was very nice but I remember why I dont eat it much is because its never consistent. Hit and miss with the cooks I think. my dog very happy tonight, me not so much.

Cold food and not as it is when pick up very disapointec

food was cold, didn’t receive my extra chicken fillet

The driver was lovely and apologetic for the delivery time, the restaurant was awful however. Didn’t include my salad and got the drink wrong, food in the wrong packaging and all freezing cold. I watched the delivery time and they made my driver wait 50 minutes for my meal. Very upset and disappointed, honestly would want a refund as long as it doesn’t come out of the drivers pocket too. Awful place.

Always missing something of the order, this time hot wings burned..

Missing drink, no answer from restaurant telephone. Really poor