KFC Braintree - Galleys Island in Braintree

The atmosphere was non-existent considering there were people there. The food arrived in reasonable time, but I noticed the drinks seemed smaller from the last time I had ordered a milkshake. By the time I got home with my children the food was cold (which we expected), but the fact that things were missing from the order was the most annoying thing. How can fast food restaurant staff screw up an order that is on a screen and they can check list it. It's not as if they were rushed off their feet. KFC has gone down in my estimation as a fast food place as everything seems to have changed food and drinks wise and hiked up their prices also. Used to be my favourite quick bite or treat, but now far from it.

Food is fine, what you expect from KFC. But the service was so slow. Nobody will inform you why there is a delay. If you're informed, then it's not so bad. Full of people waiting for food, and screaming children.

Still one of the worst kfcs in Essex. Wait ages inside for the food on a non busy day and somehow it’s still just about warm? Baffling

Very busy Sunday lunch time - 35 min from order until ready.

Food was well over an hour late

Delivery was brilliant. But as usual the order had something missing. Happens every time.

Clear, clean, quick service, good parking. Smiling staff a bonus 😀

Delivered the wrong flavour wrap

Food arrived cold with items missing.

Food was perfect and was correct looked at receipt and plain burgers etc. and the food was tasty

Food was ordered at 5:30pm and was not delivered until 7:45pm it was freezing cold.

Good food and very quick and friendly service

Bell wasn’t rung and left at another door so went cold

Best KFC I had for a long time. Shame about the chips but that's not there fault. We just want normal chip please.

Not delivered with no explanation

Went in to order a takeaway so could spend more time looking over the menu. Very easy to order and pay using the self-service terminals. Sat and waited in the restaurant which was very clean. The food arrived quickly and was still very hot after a three mile drive home. The food was cooked perfectly and the chicken especially was very tasty and moist so we knew it was all very fresh. Highly recommend.

There is always something missing, this time the beans, time before that a portion of fries, before that the dips. The food is good the delivery is always quick but it’s always wrong

The delivery time kept getting later & later & my side was missing! The food I got was great but it took over an hour to come & wasn’t all there

It was delivered early but that wasn’t a problem, good was delicious and hot.

Missed items, one entire meal and 2 drinks

Just awful teenagers with no future so slow Manager a waste of space roll your sleeves up and help your colleagues instead of delegating Never going back

Food is really good here, and the drive-through is very fast. Have forgotten things in the past, so just check before you leave and ask if needed. the app is very good as you can get free stuff

2 hours for my food and did not arrive iv had to order it again i expect my money back not happy about the service i have recived today

food not very warm and a complete meal missing.

Dry and rubbery chicken… not great for a chicken establishment

Was amazing though I didn’t get the cookie I ordered but apart from that absolutely perfect

Driver was stuck in standstill traffic jam, you could see on the tracker he wasn't moving for a few minutes on the motorway, called to let us know he would be there as quick as possible. Food arrived still hot. We appreciated the heads up.

Nice food , good standard , great service

One portion of fries missing from a menu... Not the first time when it's happening , but probably the last time when I order

I ordered the TRILOGY BOX MEAL But mine didnt have the zinger burger just the original so was alittle disappointing but it was all this hot, not too greasy or soggy. So still good just would have preferred the Zinger it was meant to come with.

Diabolical must’ve been blindfolded

Absolutely shocking place. Had to wait 15minutes parked up on a relatively quiet Sunday night for our drive thru order which had items missing or wrong third time in a row!! Again, service by a buch of clueless teenagers. Management need a kick up the backside and actually manage instead of delegating to a bunch of minimum wage drips.

Items missing and won’t refund

Won't accept Scottish money or £50 notes is really stupid when it's legal tender. Try training your staff to take pride in there jobs and learn the difference. Even online there are scams there's no getting away from it

Food never arrived. Been told to wait 7 days for a refund and kfc can’t even help me.

Ordered a delivery and only half the order turned up , no one answering phones to complain £28 for half an order absolute rip off merchants

Service was abysmal, I would have been better off waiting for my own grave to be dug rather than for my trilogy box meal. A severely understaffed branch of KFC, fast food they say...more like waiting food - where the only thing fast is how quickly it takes for your patience to run out! Food was good at least but this was such an agonising experience of waiting.

Wrong sauce n gravy was horrible

the chicken was very salty and oily

Everytime we order, we never get our complete order. Always items missing.

Food was good but obnoxious delivery driver who obviously couldn’t read a simple address, when explained to him he just made a snide comment. Will not bother again

Items missing from my order and not offered refund or option to have items delivered. Shoddy and poor service. Very small portions of food that was delivered.

Went through the Drive through , ordered a wrap and burger only to be told to park up front . After a few mins we had to walk into the restaurant to collect our order . Very disappointed with the service .

I haven't received the order yet.I could not pick up the phone when they call, but tried to call them, but not pick up

I have given up ordering food from this restaurant as twice now they have got my order completely wrong! Absolutely ridiculous how difficult is it!

Would like some chicken in my burger would of tasted better

Exceptionally poor. Has not been delivered.

I recently visited the KFC on Galley’s Corner and was extremely disappointed. They never seem to have mashed potatoes in stock, which is one of the main reasons I come here. It's incredibly frustrating to expect a certain menu item and be told it's unavailable every single time. The staff didn't offer any explanation, and their indifference only added to my frustration. If you can't keep a staple item like mashed potatoes in stock, maybe it's time to rethink your inventory management. Very disappointing experience overall.

The hot wings were terrible. Really dry and overcooked, old, certainly were not fresh

I ordered a 6 piece bucket which is true,I got 6 pieces of chicken but was 4 drumsticks and 2 quarters.not what you normally get

Overcooked chicken, very dark coating. Bones in twister wrap. Chips cold and sauces missing

Was an hour late and stil received the complete wrong order when it came. Joke of a service

Fast, fresh, polite. Wish my local KFC was like this one

Rudest delivery driver I’ve ever had.

I ordered gravy but received beans instead

So slow! Given the staff all appear to be very busy and rushing around, the speed of food being provided is so very slow. If you use the drive through you usually have to park up and wait. Items missed on orders too.

Always missing stuff either dips , drink , the delivery is useless

Very polite staff did not wait long for the orders.Food was delicious was thoroughly enjoyed will definitely return

The restaurant lacked background music, the regular coated chicken I had was well over cooked and the coating dry and crispy - disappointing.

no chips at all in the bucket and no popcorn chicken. but it's OK, just eat say they can't see an issue with it so no refund!

The driver was courteous and friendly.

Food was stone cold, chips were like mush and chicken was chewy

Arrived nice and warm and very polite delivery driver

I have not got my food? Where is it

Was fast from ordering to it being delivered the driver was friendly and the food was intact and hot

Very poor value for money. Ridiculously small portions for adult males.

I had to wait 2 hrs and the food was cold when it arrived.

We ordered chicken fillets along with fries and watermelons drink, it was all not fresh today disappointed in this visit,Manager was good but food quality not upto the mark

Was not happy with my Zinger burger meals the chicken burger inside was absolutely tiny not not even close to how it is advertised

Ordered 2 meals but no drinks with the order. Not the first time it’s happened

SLOW COLD FOOD 25 minutes to get cold chicken fillets and a portion of chips management are clueless. 1 was "out the back" 1 was putting chips in bags You couldn't make it up. They don't care about the drive thru or walk ins it's all about Uber. If you want to be DISAPPOINTED and GET COLD FOOD this is the place for you

really good quality food, arrived on time and was still hot

chips were cold and half my order was missing for disappointed with the food

Ordered 2 mighty bucket meals, received 2 chips, 2 drinks, 2 gravy, only bucket of chicken. I contacted KFC and was just told it was nothing to do with them as I ordered through Just Eat. I pointed out that it was the restaurant's error as they bag up the order! Manager was patronising, wouldn't give me his name, I had to ask more than once whether he wanted my order number, he finally took it and said he would look into it! I asked him send out another bucket, he said he couldn't do that, just very unhelpful.

The staff were very helpful The food came out piping hot and was the best KFC I have tasted in yrs

Food was OK but customer service was awful. I had an issue with the ordering screen not scanning my app, so went to the till for help. The lady serving kept saying "I don't know what to do" but the manager was so rude to her and myself. I'm assuming she was a manager as she had a grey shirt and was bossing others around. She didn't even address me and just kept yelling "well he needs to go back to the machine and do it again doesn't he". Which I did. Then there was a repeat order (of course) and she started throwing a tantrum infront of me because she would now have to void the order. What ever happened to "hello sir how can I help?" I felt like such an inconvenience to this person's day.

Disappointed to received x2 drum sticks as part of the 2 piece original recipe chicken.

Yet again unsurprisingly, more items missing from my order! Had to drive all the way back past the delivery driver on my way to return my meal and explain that I was missing food clearly on the ticket. Defeats the whole point of delivery! Paying a service charge on top just to get rubbish service! Shocking way to treat customers on a regular basis. Fair play to the manager on shift for apologising and making good the order - as for the rest of the staff, an uninspired bunch of zombies, ever heard the saying do something right or don’t do it at all… embarrassment to the company name and brand.

10 out of 10 tonight so happy with my order and I really enjoyed it everything was hot and everything was neat and tidy in the bag and the delivery driver was absolutely outstanding great manners services a smile.

chips were grainy but food and time was great

Best kfc, ever check it out if u don't believe me five stars all the way

we received the order, but when opening the bag found all of the gravy had gone everywhere. the chips were cold as anything. we also recieved only 2 dips out of the 4.

Just one drink missing but everything else OK.

Never again will I visit. Absolutely awful service food lacking in quality. Missed 3 items of my order. As for the chips disgusting. Never again

food arrived cold with stuff missing which coursed me chuck my food away

JUST got home from a drive thru KFC to see this in my boneless banquet...I know working retail is hard but to take a bite out of the customers order? Absolutely shocking receipt in background as proof

Didn’t get everything we ordered and the meals were cold

Food ok, staff unwilling to serve at till. 4 staff not 1 having eye contact and willing to serve. Shame was good before.

40 minutes late and no sweet chilli dip which came with box meal. A shame.

It was missing the chicken popcorn promotion, any napkins, and the fork for the beans.

Perfect, arrived hot and is tasty thank you ☺️❤️

Delivery's are alot better food hot nothing missing lovely

Did not get the order that I wanted. Creamy mash was missing and when rang kfc said that I had to contact just eat and that there was nothing that they could do. Very disappointed

Wrong order delivered. Terrible service & can't even contact you to tell you.

I paid for sauce and didn’t receive it. Need a refund or driver to bring one. I will not pay for the mistake of someone else.

always something missing how hard is it to put chicken and chips in bag ..

delivered with a smile. thankyou.

Sweetcorn did not have stick, difficult to eat.

they gave me a dry piece of chicken instead of 2 hot wings, my coleslaw was warm & my fries were cols

Ordered and paid for a bucket - should have received four portions of fries- they were not in the sealed bag. Ruined the dinner. I’ll never order on line again.