KFC Braintree - Galleys Island in Braintree

The food was cold, I had to warm it back up.

As with most orders these days from KFC, orders take over an hour and the couriers always have to hang around!

Delivery wrong, I order a tango and I receive a coke, I order mash and I received some gravy,

really delicious and fresh tasting

coleslaw missing from list despite paying extra

Always missing an item , what is happening with this service? It's definitely the KFC fault

food never arrived just the drinks. Poor services!

I got a free popcorn chicken but they didn’t send it and £5 for delivery and service charge is too much

They always get the order wrong. Last time they forgot the chips with the meal deal. This time we ordered a meal deal plus mashed potatoes, one piece of chicken and gravy. We got two gravies, 4 pckts of chips and no mash - totally wrong! Not acceptable!

When I ordered why do I always get chicken legs always the same when I ordered and I don’t like it .

you kept changing th delivery time to longer and longer

I hardly ever get to a KFC so this was a real treat. I live some distance from the nearest town so some won't deliver here. It had cooled down a little on its journey but that was easily remedied. Thanks KFC

Visited the KFC drive thru this evening and placed an order for the Vegan burger meal but had to change my mind and cancel the order as I discovered that food was already on the table at home! The guys inside couldn’t be more helpful at refunding me - even though the food had already been made! Really sorry again to the guys inside, you were all very kind!

When I initially ordered at 16:45, this was on the basis that the delivery would be in 20-35 minutes. Well, the food was delivered lukewarm at 17:52 - over an hour from the order time.

Friendly service love a KFC had the chicken wrap was disappointing as was too salty favourite is the tower burger

Perfect , food came warm and good condition .

I had never put a review of a fast food restaurant, but this time I cant avoid, it is incredible, the team is very attentive in special a person if I remember his name is Darl, a person of the most attentive to everything, from the entrance makes you feel comfortable, and the team is great super fast, the food without delay and hot, everything was incredible, I am very happy with the environment that was there. Congratulations guys!! 😊 9/11/24 / 18h55pm

delivery driver very polite and on time

Chips a tad cool but otherwise a lovely meal.

Very nice food decent delivery time thanks!

No popcorn chicken or dips. NOT the first time this has happened. I’m fuming

Every time we order off just eat from KFC meals are missing we are no longer ordering from here than you all just blame each other and considering we put in large orders it's a shame you can't get it right once

I shall no longer be using your service. Once again food cold and not good enough. About time you got your act together.

Food was cold the whole meal and he was nearly a hour late

Items were missing from my order but I will still charged

Delivery time chanhed from 16.43 to 17.17

The atmosphere was non-existent considering there were people there. The food arrived in reasonable time, but I noticed the drinks seemed smaller from the last time I had ordered a milkshake. By the time I got home with my children the food was cold (which we expected), but the fact that things were missing from the order was the most annoying thing. How can fast food restaurant staff screw up an order that is on a screen and they can check list it. It's not as if they were rushed off their feet. KFC has gone down in my estimation as a fast food place as everything seems to have changed food and drinks wise and hiked up their prices also. Used to be my favourite quick bite or treat, but now far from it.

Perfect. I got everything I ordered and it was warm. Just what I needed. Thank you

Food is fine, what you expect from KFC. But the service was so slow. Nobody will inform you why there is a delay. If you're informed, then it's not so bad. Full of people waiting for food, and screaming children.

I have no issues with the restaurant itself but the order took double the time that was estimated by the app and the driver was really struggling to locate my address which caused further delay resulting in cold food. I have ordered plenty of times from KFC but today really was a let down on multiple levels.

Asked for no Chilli sauce came covered In sauce

BBQ bites didn’t come and instead got another chilli bites

Every time they forget my gravy! Absolutely useless, how hard is it!?

Still one of the worst kfcs in Essex. Wait ages inside for the food on a non busy day and somehow it’s still just about warm? Baffling

Everything delivered on time and warm, driver very courteous

I only got 6 pieces of chicken instead of 8

Nice to meet people like this !👍🏻Lovely delivery driver

Very busy Sunday lunch time - 35 min from order until ready.

Food was well over an hour late

Clear, clean, quick service, good parking. Smiling staff a bonus 😀

Delivery was brilliant. But as usual the order had something missing. Happens every time.

Delivered the wrong flavour wrap

Food arrived cold with items missing.

Food was ordered at 5:30pm and was not delivered until 7:45pm it was freezing cold.

Food was perfect and was correct looked at receipt and plain burgers etc. and the food was tasty

Good food and very quick and friendly service

Bell wasn’t rung and left at another door so went cold

Best KFC I had for a long time. Shame about the chips but that's not there fault. We just want normal chip please.

Not delivered with no explanation

Went in to order a takeaway so could spend more time looking over the menu. Very easy to order and pay using the self-service terminals. Sat and waited in the restaurant which was very clean. The food arrived quickly and was still very hot after a three mile drive home. The food was cooked perfectly and the chicken especially was very tasty and moist so we knew it was all very fresh. Highly recommend.

There is always something missing, this time the beans, time before that a portion of fries, before that the dips. The food is good the delivery is always quick but it’s always wrong

The delivery time kept getting later & later & my side was missing! The food I got was great but it took over an hour to come & wasn’t all there

It was delivered early but that wasn’t a problem, good was delicious and hot.

Missed items, one entire meal and 2 drinks

Just awful teenagers with no future so slow Manager a waste of space roll your sleeves up and help your colleagues instead of delegating Never going back

Food is really good here, and the drive-through is very fast. Have forgotten things in the past, so just check before you leave and ask if needed. the app is very good as you can get free stuff

2 hours for my food and did not arrive iv had to order it again i expect my money back not happy about the service i have recived today

food not very warm and a complete meal missing.

Dry and rubbery chicken… not great for a chicken establishment

Driver was stuck in standstill traffic jam, you could see on the tracker he wasn't moving for a few minutes on the motorway, called to let us know he would be there as quick as possible. Food arrived still hot. We appreciated the heads up.

Was amazing though I didn’t get the cookie I ordered but apart from that absolutely perfect

One portion of fries missing from a menu... Not the first time when it's happening , but probably the last time when I order

Nice food , good standard , great service

I ordered the TRILOGY BOX MEAL But mine didnt have the zinger burger just the original so was alittle disappointing but it was all this hot, not too greasy or soggy. So still good just would have preferred the Zinger it was meant to come with.

Diabolical must’ve been blindfolded

Absolutely shocking place. Had to wait 15minutes parked up on a relatively quiet Sunday night for our drive thru order which had items missing or wrong third time in a row!! Again, service by a buch of clueless teenagers. Management need a kick up the backside and actually manage instead of delegating to a bunch of minimum wage drips.

Items missing and won’t refund

Won't accept Scottish money or £50 notes is really stupid when it's legal tender. Try training your staff to take pride in there jobs and learn the difference. Even online there are scams there's no getting away from it

Food never arrived. Been told to wait 7 days for a refund and kfc can’t even help me.

Ordered a delivery and only half the order turned up , no one answering phones to complain £28 for half an order absolute rip off merchants

Service was abysmal, I would have been better off waiting for my own grave to be dug rather than for my trilogy box meal. A severely understaffed branch of KFC, fast food they say...more like waiting food - where the only thing fast is how quickly it takes for your patience to run out! Food was good at least but this was such an agonising experience of waiting.

Wrong sauce n gravy was horrible

the chicken was very salty and oily

Everytime we order, we never get our complete order. Always items missing.

Food was good but obnoxious delivery driver who obviously couldn’t read a simple address, when explained to him he just made a snide comment. Will not bother again

Items missing from my order and not offered refund or option to have items delivered. Shoddy and poor service. Very small portions of food that was delivered.

Went through the Drive through , ordered a wrap and burger only to be told to park up front . After a few mins we had to walk into the restaurant to collect our order . Very disappointed with the service .

I haven't received the order yet.I could not pick up the phone when they call, but tried to call them, but not pick up

I have given up ordering food from this restaurant as twice now they have got my order completely wrong! Absolutely ridiculous how difficult is it!

Would like some chicken in my burger would of tasted better

Exceptionally poor. Has not been delivered.

I recently visited the KFC on Galley’s Corner and was extremely disappointed. They never seem to have mashed potatoes in stock, which is one of the main reasons I come here. It's incredibly frustrating to expect a certain menu item and be told it's unavailable every single time. The staff didn't offer any explanation, and their indifference only added to my frustration. If you can't keep a staple item like mashed potatoes in stock, maybe it's time to rethink your inventory management. Very disappointing experience overall.

The hot wings were terrible. Really dry and overcooked, old, certainly were not fresh

I ordered a 6 piece bucket which is true,I got 6 pieces of chicken but was 4 drumsticks and 2 quarters.not what you normally get

Overcooked chicken, very dark coating. Bones in twister wrap. Chips cold and sauces missing

Was an hour late and stil received the complete wrong order when it came. Joke of a service

Fast, fresh, polite. Wish my local KFC was like this one

Rudest delivery driver I’ve ever had.

I ordered gravy but received beans instead

So slow! Given the staff all appear to be very busy and rushing around, the speed of food being provided is so very slow. If you use the drive through you usually have to park up and wait. Items missed on orders too.

Always missing stuff either dips , drink , the delivery is useless

Very polite staff did not wait long for the orders.Food was delicious was thoroughly enjoyed will definitely return

The restaurant lacked background music, the regular coated chicken I had was well over cooked and the coating dry and crispy - disappointing.

no chips at all in the bucket and no popcorn chicken. but it's OK, just eat say they can't see an issue with it so no refund!

The driver was courteous and friendly.

Arrived nice and warm and very polite delivery driver

Food was stone cold, chips were like mush and chicken was chewy

I have not got my food? Where is it

Was fast from ordering to it being delivered the driver was friendly and the food was intact and hot

Very poor value for money. Ridiculously small portions for adult males.