KFC Amesbury - Solstice Park in Wiltshire

Very underwhelming food. Chips like mush, soggy greasy chicken, the sauce in tower burger was in the box, not in the burger bun.... and service by people that do not care . The restaurant needs a good clean and chairs/stools need moving back under tables as a huge trip hazard. We will eat somewhere else next time, no receipt given by the order machine, so no way of complaining to kfc!!!

food is always good and quick to come out

Three times now I have been here and three times they have missed items on the order. The first time I got all the way home before noticing. Went in this time and was ignored for 5 minutes before being acknowledged, explained the situation and received no apology. Someone appeared with the food saying “drive through? Yeah we forgot it” Still no apology. If your the franchise owner and you see this then i would look at retraining your staff. If you’re a potential customer looking at this then check your food or enjoy waiting for it to get cold whilst you wait.

I ordered food through Uber Eats and the wrong order was delivered, I called the Uber Eats guy he said he delivered what he was given in the shop,I tried calling kfc so many times nobody answered, had to get a tax to get there and guess what ,no sorry no remorse to them every thing was normal I was so disappointed that I had paid for delivery and now for tax to go change my order, I go there they had my actual order they just asked my name and they gave it to me with no explanation, VERY RUDE AND WORST CUSTOMER SERVICE, It was double loss ,paying for delivery and paying for a tax .Iam just a visitor in Amesbury I would not recommend anyone to go there .They have attitude instead of being welcoming .I felt they knew what they had done because they were never surprised when I said you send me wrong order. I felt scammed.

Disgusting Food and Zero Accountability – Shame on KFC and Uber Eats Absolutely appalling experience from KFC Solstice Park. My wife ordered me lunch via Uber Eats — what turned up was nothing short of a joke. The food was clearly old, dry, and stale — the meat was hard as a rock, and the fries were cold, limp, and tasted like they'd been reheated from the day before. Nothing about it was fresh (see attached photos). I had to throw the entire meal in the bin — in the middle of a busy workday, in this heat, with no time to waste. I ended up walking to M&S and buying lunch again out of pocket. £17.98 gone. I emailed KFC directly and was told to complain through Uber Eats, who then had the nerve to issue me a £4 credit — no refund, no apology, no option to respond. So not only was I left hungry and frustrated, I paid full price for garbage food and was fobbed off by both KFC and Uber Eats. If you value your money and sanity, avoid this branch and think twice about ordering through Uber Eats.

Too salty... chicken, sorry to say @Amesbury

Arrogant service especially the lady. This is not the first time ... toilets completely dirty feces stinking.I lost my desire to eat anything there..... I do not recommend

For a KFC this is one of the best ones I have been to good fast accurate service and the food was prepared well not just thrown in the box. Bathroom could have been better but was ok.

£9.99 for a bucket of filth and soggy boiled chips. How this is allowed to pass as food for human consumption is beyond me. Not fit for my dogs. Never again .

Meat was burned and missing ingredients in burger. So far, worst kfc I visited in the uk. At least stuff was polite.

The women’s bathrooms were an absolute disgrace - no toilet paper in any of the cubicles and even if there were, I wouldn’t want to use them as they were beyond filthy. Skip.

We got our food quickly and it was good, but some of our food didn't come out. Luckily for us we were given extra chicken from our order as compensation, which fixed the issues. Good food and understanding staff especially when it was late 👍

Friendly staff but food was cold and chips soggy. Wasn't far from closing so I understand it's not all freshly cooked but still charged me the same...

Quick service and hot fresh food 😋 Brilliant

Standard KFC/fast good affair. Food was as expected from KFC, easy to order and pay through their service screens. Staff delivered food to the table and kept things clean. One note was person serving our food clearly had a cold (coughing and sniffing) which didn't fill me with confidence. Thankfully a week on and not caught anything.

Food arrived stone cold, as they put the cold can of drinks on top of the food 🤔, very small portions, soggy, squashed and tasteless, won't ever order again £30 for a boneless banquet and zinger meal shocking prices for very poor food

Firstly, has this place only got legs. Secondly, squashing everything in one box doesn't work. Stop doing it.

Just needed something to eat fast but like all fast foods they are just that fast but can't call it food

Mens toilet is totally disgusting urinals are always blocked everytime I stop there

Cleaner walked around aimlessly no tables cleaned but food came really quick after ordering

Accidentally went past the speaker box so I drove round and instead of telling us what to do the employee I think her name was Sophie slammed the drive through window and it took multiple people to open after she walked away in a huff

Statisticaly, I have enjoyed a greater chance of guess heads or tails than receiving our simple order, nevertheless usually KFC like. Updated Jan'25 to say thank you for the voucher to make up for the missing food.

Just had a supercharger tower box meal with 3 friends travelling SW. We all agreed easily the best KFC we’ve ever had. Food came quickly, fries were hot, burger looked like it does on the menu.

Wouldn’t recommend. Both me and my partner got food poisoning after eating here.

Shocking. order wrong yet again kids behind the counter not knowing what they are doing to busy trying to go on break need some adults to get a grip of the place.

I order some food via Uber Eats, the restaurant accepted my order and never delivered it. Just awful.

Not sure how you managed to make the chicken so salty when it’s a pre measured bag of salt that is added to the seasonings but this was like eating the sea. Also, when I order 10 pieces of original chicken I do not expect 9 of them to be drumsticks. Having worked in a different KFC I know there is a serving guide to what should be given and in what quantity so this should never have happened and I know it’s happened to many other people too so not an isolated incident. Coincidentally all I know were ordered on uber eats so it’s like you are giving the worst bits to people who can’t easily complain. Also, clean your oil the chicken was dark brown meaning you cooked it in filthy oil.

Only complaint is size of the fillet it's tiny. Same size as a mini fillet. Not sure how to add a picture 🤔

poor quality food. hash brown was hollow and over cooked. chips were soggy. dirty full bins etc. staff could not deal with the bluelight discount code. disappointing experience 😕

Great place, fast efficient service too

Always liked this branch of KFC as I've always had good food here. I visited a different one the other day and it was dire compared.

Bargain bucket - Fries were inedible due to excessive salt.

I brought kfc share bucket today from amesbury kfc which felt like too salty and over fried. Tried to contact them not answered.Feel so sad

Customer service very poor..very rude young lady with an attitude served us on drive through this afternoon at 4.30pm

In amesbury there is a little area that has restaurants and KFC is one of them with McDonald's Greg's and pizza hut love it there

Perhaps my first ever time in a KFC and while I was after coffee and settled for 7-Up, I also bought some chicken pieces which were delicious and hit the spot. Friendly, quick staff.

Food is up to standard than other KFC around, but the only issue I always have is they get my order wrong most of the time. Missing something on my orders, confident answer saying they have put them in, but when checked not there and when asked one of the worker was not happy.

Worst KFC in Salisbury, twice I’ve collected a variety bucket only to find it full of greasy legs. McDonald’s, Greggs and Taco Bell within 50 metres of this place, choose one of those.

Great stop off on our journey to Glastonbury, food and service were good

I don't know why I keep coming back to this KFC. Several times my food has been cold, the restaurant is not very clean and the staff look like they would rather be anywhere else in the world! I think I finally learned my lesson today when I watched a member of staff "clean" a table with cold water and a dirty cloth: I won't be returning.

Had my order taken by Lulu, She was helpful and explained the menu to me. The chicken was hot and crispy too

Drop into this place about monthly en-route on the A303. It NEVER has hot drinks available, just the fizzy pop choices. Costa, opposite, closed its doors in the evening, so I became a KFC client. Apparently the problem for KFC is some cleaning fluid for the hot drinks machine. Between Costa head office deciding that there aren't drivers in need of a break, and KFC head office not sorting out supplies for Solstice Park... we drivers are between a rock and a hard place! Don't even think about Greggs, they've no stock by early evening and close at 7 or 8. Between 3 different teams in head offices, they've managed to make Solstice even worse than a "Welcome Break"! Come on management, earn your salary, sort these petty supply problems out!! One month on I returned on 2nd October. No hot drinks again, just fizzy pop. The reply from KFC last month was "Hi, thank you for your feedback for our KFC. We'll take your feedback onboard so that we can do better next time." So my question is now: Which part of the KFC operation is failing? The site which is either not getting the support it needs from head-office or is just lazy about cleaning the machine... or is the social-media office of KFC just responding with platitudes but not "taking feedback on board so that we can do better next time"

Clearly states closes 1030 pm online and on the bloody door. Went at 1003 pm to be greeted by a locked door and a shrugging employee. More than happy to let a deliveroo driver in after that time though. Clearly shut up shop early and can't be arsed serving anymore so they lock customers out.

Food had been cooked quite a while back and kept warm, fillet was dry and not crispy

Gravy box, missing gravy well done.

Went 1 hour before closing time and items on the menu was ‘unavailable’ as they had turned off the machine prematurely. In addition to our disappointment, we were asked to park in the bay due to the chicken wings needing to be cooked. We waited for 30 minutes in the bay and went to check at 22:00 but the door was already locked. Had to go to the drive thru window where the staff were just talking and admitted to “forgetting” to deliver to our bay. We have always liked this KFC branch but the shockingly low standard of the customer service is undoubtedly the worst experience at KFC we have ever had at any branch.

The service at the counter was really good. The tables need to be cleaned more often sorry to say. Drive in- I feel like the person at the telecom speaks to fast so it kind of feels like pressure so I ended up ordering the wrong thing 🤣. The fries are my favorite here well seasoned. Food tasted fresh and well made.

Ordered food on screens for 5 people. Food arrived in 5 minutes to our table (with a smile) and it was piping hot and delicious. Amazing.

I recently visited KFC Amesbury and had a fantastic experience! The staff were friendly, and the restaurant was clean. I ordered a classic bucket meal, and the chicken was perfectly crispy and juicy. The sides, especially the coleslaw, were great, too. The service was quick, and the value for money is excellent. I highly recommend KFC Amesbury for delicious fried chicken!

Went last night, the food was disgusting. Over cooked chicken so the coating was rock hard. The chips were soft and spongy as though they hadn't been cooked in luke warm instead of hot oil. I'm sorry we had it as a takeaway, had we been eating in KFC I would have returned the food and asked for my money back.

Some chicken was missing from my order. When I asked about it, I was told it was a 15-minute. I waited 30 minutes and there was a big queue so I left. Worse KFC iv ever been to.

The staff are quick to make orders and the food is nice.Enviroment is always good

I went to KFC because my daughter wanted it so bad. The chicken was greasy and bad, the fries were like dough. I came from half an hour away, was very hungry and left with an upset stomach. I will never go there again and definitely do not recommend it to your children.

Food was good, was missing my fries so had to return but I suppose I should’ve checked before leaving. Had to wait a while for my food also, but it was a busy time of day and they only have 2 ordering kiosks.

Open till 10:30? Yeah apparently not. Despite what it says on google and what it says on the bloody door, we were turned away at 10:00. That’s a full half hour before you close. You have no right to send us away.

Disgusting! Staff seem to have no concept of food hygiene, and the place looked dirty and run down. There also seemed to have been some confusion with our order, so by the time we got our food, it was cold. Will not be visiting again.

Friday 28th June. Take out but stopped to eat in their vacinity. Boneless bucket. Sweetcorn. Gravy. Chips. Bottle of drink. Meal deal for 4. Had to ask for cups. No napkins. Chicken barely coated with anything and what was there was wet. Not crispy. Chips soft mush. Sweetcorn and gravy barely warm. Whole meal barely warm. Avoided Andover as it’s so dreadful (worse than this). Travelled to Solstice. Waste of time. Just awful. Mop buckets out with nobody using them. Didn’t look overly clean. Where do you go for a good one. Won’t be back. Someone needs to get a hold of these franchises and wake them up. What happened to crispy coatings. Hot food. A decent service. Don’t bother going.

KFC isn't what it used to be. If the chicken portions get any smaller, get an egg and grow your own.Fries are soggy, not crispy

Good KFC in an easily accessible location find it a convenient place to stop and recharge at

Food a little cold and wrong order.

If you like KFC this is a good one. Well worth a visit

Lovely and peaceful setting and spacious too with regards to the table set up. The food was delicious.

Chicken was tasty and the skin on chips were brilliant.

We have ordered several times from amesbury KFC and each time there is something wrong with the order. Because it is always a large order we cannot verify it until meals are unpacked. This time we were missing 2 reg fries, the gravy was not sealed properly and went over everything and the 2 box meals had the wrong sides. It's every time KFC, come it's not rocket science to check an order.

Staff are really nice and helpful. A good KFC

1 hour delivery and the saddest chicken I've ever seeen

Best KFC I have had for a long time. The interior could do with a bit of TLC, the toilet could be cleaner

Really good service from Kieran very polite and helpful

Thanks for giving me food poisoning I spent all day ill in bed so that’s a day of my life I have lost - I will be reporting this to the food standards agency

Dirty looking KFC with staff who leave the place a mess.

You gotta try the colonial when you're out in the world

It was fine fresh food. Hot too

Chicken was really chewy and not nice at all, won't be returning

It's a KFC. Expect fried chicken. Marking it down as it looked like it has been invaded by a zombie apocalypse with the zombies being on drugs. It was like Farnborough but worse. Chicken and service was ok though.

Today was the worst experience of KFC I have ever had. Staff who could not be bothered. Dry chicken and strips half the size as normal. Dirty uniforms that looked like they had been on for days. No hot drinks and a counter top that has to be seen to be believed! I reckon if the inspectors drop in it will be instant closure. And the final straw was the filthy urinals which has obviously been overflowing for hours. I know the pay is rubbish for those employed by this organisation but please take a little bit of pride in yourselves

The staff served us fresh food with only 10 minutes before they shut on a late Saturday!! Kind and professional, even late at night!

Ordered meal but got no chips or side. Just poor service and quality is gradually getting worse like Burger King. Can see why McDonalds do chicken burgers now as their quality and service delivery is second to none.

Worst kfc ever 9 piece bucket to share and when we got home found to have only drum sticks, so disappointed as we very rarely have a kfc and it will be a long time before we have another

nice hot food for a fast food outlet

Food hot service with a smile spot on 💫

Great food at great prices. Hot freshly done, best.

This place is run by kids that clearly don’t want to work there ! This is by far the worst KFC I have visited, if I could give less than 1 star, I would. Gravy is terrible and food looks like it’s been put in the bag with a catapult. Food was poor, but not as poor as the staffs attitude’s. Defo will not be rushing back.

Not the best kfc but seems to be abit better lately, food never seems as nice here as other kfc restaurants and rarely do they get your order correct at drive though.

Ordering easy, staff were helpful and food was hot

Best KFC we’ve had in years. So hot & fresh. Staff friendly too

One of the best experiences I have had at a kfc in a long time. Went in late on a Sunday and we got as greeted by all the staff that was working when we walked through the door. David was quick to great us while a smile and a hello behind the til and happily took our order. Food came out fast and was hot. Left with a warm good bye from David and the staff.

Drive thru. 4 piece colonel's meal. The best for age's, 4 large pieces of succulent chicken and tasty chips. Keep it up

It's not hard to read an order yet they get t wrong regularly

Normal kfc, not alot else to say. Rude staff, chatting and having a laugh while your food is sitting there getting cold

Very good food and relaxed environment 😌

Love a good KFC. Boneless banquet is my good to food. This KFC is situated on the A303 - perfect pitstop meal.

It was OK. Chips are now decent and why are they the only take away to do yummy and healthy Sweetcorn.

The staff from 5 to 6 pm rota 29/11/2023 need more training because one thick piece of chicken did not cook properly (slightly pink in the middle near bone) and some potato chips did not cook in the middle.

Very quick service, friendly server & great chicken.

Rarely buy food at KFC..... I now remember why not: SOOOOO salt laden.

I think their chickens must be deformed and have 10 legs. Out of a bucket of 14 pieces, 9 were drumsticks the rest were odd pieces. Not one chicken breast to be seen, when you're paying over £21 I expect to see a selection of chicken pieces, not the rubbish I had today.

Food; As KFCs go it is fairly average, it seems to vary depending on the time of day. Service; Normally a solo server at the front, although each time I have been in there the electronic self-kiosks are the ONLY option for people wishing to purchase a meal. For some reason they refuse to serve people with cash as their form of payment. Drive-thru is often closed in the evenings. Atmosphere; The inside is normally clean and fairly well kept, however the outside is awful, if you dine in the evenings you'll likely see a large group of rats around the bins and on the road for the drive-thru.

Food was ok but burgers a little small first time having KFC in a long time this one was reasonably clean not too busy

TBH a lot of my liking for this is because it was often the stopover when taking my children to and from university. But it is well placed, easily accessible, the parking is good, and service quick.

Fast food at its best.Great staff.Clean and tidy