KFC Alperton - Western Avenue in Ealing

Chicken is soggy, oily with too much salt, Chips portions are tiny and soggy too. Food is far from fresh and not cheap either. Staff are polite and helpful, I give them that. I don't think I'll be eating food from KFC by choice for a very long time. I wish the management or share holders take their families there for a meal sometime to see for themselves the quality of food they are feeding the nation.

The outdoor sitting area is perfect especially in summer.

A clean and hygienic environment with freshly prepared hot food.

Visited KFC Alperton recently and had a good experience. The place was clean, and the staff were friendly and efficient. The hot wings were crispy and well-cooked, and the fries were perfectly seasoned.

Good customer service and great food.

The Service is very good as they recommend the good stuff to me.

The service is atrocious, I go through the drive-through, and they are guaranteed to get my order wrong. The service agent handing out the orders is the most miserable person. She just practically throws the food at you. I'll get her name when I pop in again and update my review.... There is no change in service as of 12/04/2025.

lowkey serve the best hot fried chicken in london tbh

He said he delevierd it 45mins later and also I saw him driving away with thr motercecle with my food

My order was missing an item. I wouldn't leave one star, but this is the third time I've made a mistake. Check your orders!

They forgot to give us our water on our two meals.

Items were missing and order got cold whilst trying to resolve the issue with delivery rider. I need a refund

order was very late. Asked for thighs and legs in the bucket got breast and one leg.

The veggie had the beans missing and does not match as advertised.

Can't really go wrong with a KFC

food is always nice but today was not

Thanks for reading my note and sending the correct items.

we didn't receive our order unfortunately

The food arrived very quick. Food was okayish. I didn't like the taste of the chips and the Chicken fillet was okay but I have had much tastier fillets from other outlets. KFC service was not so great as no sauce or napkins - just the food.

Service through drive through is the worst ever never comjng again

The delivery lady was so lovely

Great food, really fresh and the delivery chap was very polite.

A box of popcorn chicken was missing from my order

Very Dirty toilets and no hand soap.

Really disappointed..it start from taking the order,with the women who has no idea why is there. After a very long waiting in the car for our food what was full of oil and most of the things cold. For sure we don't come back in this place.

mate come back. you give wrong order

Wrong order was delivered entirely

took over an hour. initially moved to the "with a courier" stage quickly but then showed the driver sitting at the store. when the food did eventually arrive it was cold

Thefood was cold chips rock hard and as for the chicken there does not seem to be any seasoning and the pieces are very small seems incredible for the price I would say dont waste your money not very good

Brilliant, would order from again

The food was very bad very oily and tested so bad and they was missing items in my order like the mashed potatoes and the large coleslaw and the food was cold and the drink was hot like I think kfc can do better the. This I have ordered from kfc before and it wasn’t like this this time was very bad I could even eat the food because it was to oily I had to cook something at home because I had guests I don’t want this to happened again because like I had a guest in my house is embarrassing

Burger was cold. Signature fries were dry and over cooked nearly burnt. Had I ordered in restaurant I would have taken it all back. I'm not ordering from ANY KFC again

he stolen a drink a driver I don't know where it is but he said is I side

They always have nothing left and close earlier then time stated . Staff will stop cooking food and close everything early to get home. Waste of a journey 3rd time coming and the same thing .

Kfc got my order wrong. I said no lettuce and they put that on, and left off the mayonnaise. Good thing it was out of personal preferences, not allergies. The driver was very good though.

Bad chicken quality and quantity

DRIVER PUT DELIVERED BUT ORDER WAS NOT RECEIVED. RIDICULOUS AS HE HAD NOT BEEN GIVEN A CODE SO HOW CAN HE PUT DELIVERED?

Terrible service at this KFC. I waited 10 minutes just to place my order at the till, and when I finally got my food, it was the wrong order. I had to go back and sort it out, which was incredibly frustrating. The staff seemed disorganized, and the whole experience was slow and disappointing. Definitely wouldn’t recommend this location.

The Staff was very rude and not listening to me he said if you don’t want food from here you can leave this place. I said to him I order already the food. How long will it take to get ready? And when I got the food it was really uncooked and it was bad. Smell there and burger in the wing was smell as well oil too much on it And also I would not recommend this place as health and safety wise not Clean not unprofessional staff staff very dirty stuff all over the floor from stuff that help review for customer

The delivery man was excellent , the chicken was drenched in oil to a point it made us all siek. I will never order from KFC again. This is my firts order on just eat ....not very impressed

The KFC is no more like it was before. The chicken was way too salty and no Taste like KFC I used to eat. I’m not Happy at all. This is my true opinion… not happy…salty chicken that is all you sale…I would like my money back Please. It was treat for my grandkids but even they didn’t like it…sorry but it was awful food.

I got the salad zinger yesterday 20/12/2024. It was awful. It was very small portion, its not like tge one in the picture. It was only Lettuce zinger on the top. I have had a very bad experience with this branch of KFC.

Order was spot on. Deliver on time.

Great food! Great staff that followed instructions

It’s shameful that they close the road from A40 to here so no driver can access this place. Very harmful to the business and customers. The business should complain!

Ordered food then 20mins later it was cancelled. Last time they forgot a few items too

The lady driver was very nice and the food was warm and good Thank you so much keep up the good work.

Always with the broken bones and greasy slop

Dear team hope you are well, so my time selection is not working correctly in just eat app, so instead I sent a note to the driver and restaurant and asked them to deliver at 5pm, however they ignored this and sent the food nearly 2 hours early

My recent visit to KFC Alperton was far from satisfying. I specifically asked for certain items in my order, but what I received was completely different. It’s frustrating to pay for something and not get what you actually ordered. On top of that, the cleanliness of the place left much to be desired. The tables and floors didn’t seem properly cleaned, and it gave the whole place an uninviting feel. The only saving grace was that the food was still warm and tasted okay, but the poor service and lack of cleanliness really overshadowed the experience. I hope they work on improving these aspects because right now, it’s not a place I’d rush back to.

Food came late and cold and I’ve ordered a lot of chicken. :(

food was good arrived hot only complaints was the chicken pieces was very small

One of the bestttttttt kfc ive ever haddddddddd yummmmmmmm

Nothing beats Hot and fresh KFC with good service!

I ordered KFC , thy have very poor packaging The food was very cold and food packages was opened and the chickens was all out of the bags

Food was cold and chips all fallen out on top of two cold bottles so wet and unable to eat All food was cold

Normally really good but I got served raw chicken this time??? They also couldn’t hear my ordered number and asked me 4 times, didn’t communicate that they never heard it at all by the time I got to the window had to tell them again and wait 10 mins

Good food and always best quality

One Star for the horrible service from Dawesh! he was arrogant . He was rude towards me, no respect for paying customers.

very attentive ,, fresh food, and hot. really nice thank you

have never had a takeaway away that has arrived this fresh before! everything was piping hot and delicious!

The pieces of chicken had a terrible smell and weird taste, like they had cooked it in something off. Fillet burger was as tasty as always but I’ll be staying away from their chicken pieces for a while

Thought ketchup sachets would be included 🤔 Tin drink was warm as it was put next to the hot food in the same bag. Otherwise it was a good meal.

Very yummy. I want KFC, I come here.

such good food, ashame theyre zionists

Very friendly staff and best kfc branch

I bought a wings taste was burned and size were so small all double bone wings I got such a bad experience

Literally 5 mins from KFC and took over an hour to deliver ice cold food.

The server wasn't very polite, didn't smile or even say good evening or even say collect your order from the next window. He just took my money, gave me my change and walked away. Only because I know not to argue with people who have access to your food (and your toothbrush) why I didn't address his behaviour at the time.

I always eat here and normally food is fresh and as expected. So today I ordered a Zinger Burger and the burger came in the size so thin like its almost like you are just eating the crumbs, Im not sure if KFC is cutting down on meat size but if it is this os ridiculous.

Driver was very kind and helpful.

Missing parts of the order … uncooked chicken piece and no care taken

Always forget something had enough of this very poor service. Why is my order always wrong and then you can’t even get though to store as they will never pup the phone

Good turned up cold and chicken was wrong

Food was cold, and just eat it doesn’t care

Food was nice but very expensive, overpriced

Fast service. Good amount of parking spaces available.

The Tower burger was a flat mess when I opened the box. The sauce was very bland and this definitely was not worth £12.99. Since when did KFC stop issuing wipe wipes and serviettes? The only thing that was really nice was the (luke warm chips) dipped in the KFC gravy

Clean and very fast establishment and with friendly staff 👌 😊 👍

Big and modern, free parking , helpful staff, and delicious fresh chicken 🐔

It’s okay food was alright nothing special spicy wings weren’t spicy kinda disappointing

Ordered 3 Burgers and 2pc chicken, went home and turned out to be mini burgers for £19.99. WRONG ORDER DELIVERED AT THE COUBTER, my mistake I didn’t open there and checked. No one is picking the phone now😡😡😡😡😡

I was horrified when we were served with discoloured chicken on two occasions. The manager dismissed the issue and overlooked the chicken. I instantly felt sick after one bite. This restaurant should be closed down. I should’ve taken photos, but out of disgust, I couldn’t think about it.

burgers were dry and we very rushed

ordered from this KFC sunday night after a concert as me and my boyfriend were starving. took 4-50 minutes to arrive. arrived cold and that’s not even the worst bit….my boyfriend now has food poisoning and had to have a hospital visit (i didn’t eat my food)! just awful. avoid. £35 for food poisoning😡

no beans with my order and I paid for beans

All was rubbish ,they gave us wrong order 1 chips less ,the drink was wrong ,and cost 40 pounds ,was really bad 👎

Dry and hard been left for long time after cooked in heater .oily as well I did not expect to be with that way 😒

Several missing items Disgraceful

It's nice there and clean. Food was served to take away instead of a tray but it's okay.

Every single time I order from here something is missing. Last order drink was missing. This time popcorn chicken. I’ve ordered from here many times and always something missing. And always giving rubbish pieces of chicken in bucket and serving a wing as an actual piece of chicken is crazy.

For dilivery driver is terrible nobody is packing in time they takes 15 minit for one order terrible experience

where is my order? Is said delivered is nobody bring it

I am very angry .!!! I order an item for 5.49 the regular popcorn chicken and I got a freakin Fried chips! The price is not matching! Do not send other item! I want what I ordered if you don't have take off from the menu! I will never order from this place again.!

I get food from KFC every day and usually experience different branches, but here today was awful and I was embarrassed in front of my friend We spent about £20 and the food was not good

The uber driver havnt deliver my 1.5 liter drink

the delivery driver was absolutely brilliant very polite wish a lot of delivery drivers was like him Thank you stacy

FOOS WAS NICE BUT I ORDERED A 10 PIECE AND KFC SENT 6 PEICES!!!! JUST EAT DID NOT REFUND!

Food wasn't hot,hot wing was half of usual size,soggy chips no tissue no sauce

Delivered on time and warm for once, driver gets 5* for this one.