KFC in Inverclyde

I went here with my young daughter and her friend I ordered the food while they sat at a table. The table was filthy with dried in gravy and bits of food. Tried to find a clean one and the tables were all dirty. I asked for a spray and cloth to clean a table to sit at and a young guy grudgingly came out and cleaned 3 tables and left the rest. The food was nice but I dred to think about the state of the kitchen. the restaurant wasn't busy.

I will never use this place again for food, the first time I went 4 weeks ago I had to wait for 40 mins on food and there was only two customers being served, one guy standing doing nothing while the other girl did all the work and then I get spoke to really rudely by the manager when I asked for more sauce like it was inconvenience, 2nd time was on fri night and I ordered a rice box and two chicken box meals for my two kids. I was dissappointed that the rice box was a salad box and when I asked them at the counter if it has rice in it I was told " the order was a salad box" then I was left standing , nobody wanted or offered to change it for me so I went back to my table dissatisfied. My son gave me a piece of his chicken which was dripping with grease and the coating was hanging off it all gooey, then when I went to bite it I realised the chicken smelt weird , then when I peeled the thick piece of chicken away from the bone I could see it was still raw underneath and thats what the smell was it was raw meat. As a boy passed by me to take a meal outside I said to him and he said " I dont deal with that you will need to speak to someone else and left me sitting there. So I approached the counter and showed a girl the meat and told her it was raw, she said "thats not possible" and I showed her the pink translucent meat to be told "Im not arguing with you" in a angry manner, then I was told " I will give you a refund if thats what your after"! I was in disbelief as I was being treated as if I was lying to get a refund. I told her Im not looking for a refund Im just showing you the meat, I would have been happy with another piece and it would have been done. So I said well if your offfering I will take a refund becuse I was being treated so badly. I stood there with my fingers sticky with chicken for 5 mins while she abruptly took £2.20 from the till and practically threw it into my hand, I said what £2.20 ? and she said " well it was one pice of chicken wasnt it " ! not to mention the whole meal was ruined but I accepted it and left with my kids to the car. I left them there for 5 mins while I went back in to speak to a manager and because I was so shocked at the way I had been spoken to and dealt with as a customer. I was told that that same girl was the manager!!! I couldnt believe it ! I asked to speak to her as I wanted to speak to her away to the side so I wasnt making scene in front of all the customers, what I thought was the kind thing to do. So I proceded to the corridor opposite the toilets and she came with another male member of staff, I was very kind and calm the whole time and the first thing she said to me was " I brought him with me because I think you are going to shout at me " again I was insulted that she thought this as I was calm the whole time and I had zero intention of shouting, I worked in management for years and customer service and wanted the situation to be dealt with professionally. I politely said to her I think she had an attitude problem and the previous time she was the same, she then stormed away from me and shouted " Im not dealing with this this is a personal attack on me"! and left me standing with a new member of staff. I couldnt believe what was happening I couldnt even make a complaint about how I was treated. I said to the young guy who can I complain to and he said " sorry shes the store manager" ! he then asked If I wanted him to go ask her to come out again after I told him Im not here to give anyone grief I just want to speak to someone about the situation as I was unhappy. He then went back through the door to the kitchen and 1 min later I hear screaming and crying hysterically from the manager balling her eyes out and shouting in front of all the staff. There was poeple that seen me go in the corridor to talk to her and all the customers could hear and see her in the kitchen area crying her eyes out. I was in total disbelief as I did nothing wrong and was left feeling like everyone including staff and customers must have thought I was horrible to her when I wasnt at all. I couldnt believe what happened, not to mention the fact the raw chicken had been left on the counter the whole time as she hadnt even put it in the bin. I will never ever in my life step foot back in this place ever again, all the customers were complaining about how long the food was taking, zero customer service, no member of staff was happy, everyone looked lost apart from the manager that was completly stressed and out of her depth, no organisation or anything. This girl should never be a manager she cant deal with the pressure or customers and the staff dont care, they cant follow a leader that doesnt lead or set by example. STAY AWAY from this place its the worst I have ever experienced!!!!

So a guy and will never use KFC again every time we order from them we never get what we ordered feeking joke was meant to get chicken drumsticks and strips with fries for two instead got 4 chicken popcorn and a hand full of chips and the chicken popcorn is the size of a bit of popcorn try phoning them and they hang up and the 12yr old manager spent the whole time of our visit apologising to customers because the thick staff can't take the orders correctly do not waste your money on this crap service

Absolute Riot ….I never slate anywhere but I can honestly say this place is shambolic ! 1hr in a drive thru queue couldn’t leave even if I wanted to as cars were nose to tail! After 1 hr sitting in the queue yes 1 hr ! (which had I know before I joined I would have left)! I was told they had no Christmas specials left which was disappointing as this was the only reason we went. So we chose another meal and waited again. A member of staff came outside asked is it card or cash ? Card my husband said to which the staff member then said I need to take your card to tap it at the kiosk ! Something that was not asked or advised when they took the order. This was not in eye view of the car nor can you see what amount you are paying for ! Absolute disgrace ….this is THE worst KFC/drive thru experience I have ever had in my life. My advice is AVOID at all costs !!

Machine for shakes wasnt working, which is fairly standard in alot of fast food places, so decided to have a cup of tea instead. No hot water, so no tea ! Waste of time !