KFC in Torfaen

Very disappointed you order a rice box meal and get a spoon full of rice box full of lettuce chucked together.thank goodness I ordered an extra piece of chicken

Waste of money. Missing items and inedible items . Old oil tainted taste. Straight in bin. Hugely disappointing.

food was good could have been a little hotter, overall efficiency was good 👍

Once again I had items missing!!

I didn’t get what I ordered, part of the my order was wrong! I asked for two Southern rice as an option in the sides. Ended up with six portions of fries, not happy.

disgusting it was the wrong order i asked for 4 pieces of chicken and chips and was delivered 2 small chicken pieces and very cold chips disgusting

Driver drove around with my order for 45 minutes and managed to damage the drink and it leaked all over my food and my children’s food it was inedible, and

Food is good, need to learn to read when someone says no mayo. Everytime without fail

Half the order missing, KFC in Cwmbran is a complete joke

wrong order sent asked driver to take it back and he left with the food I contacted the restaurant and they said my order was still there but the driver never came back and as it was the day before payday I did have nothing to eat so thanks just eat

ORDER SAID DELIVERED BUT NO FOOD ARRIVED - TERRIBLE SERVICE

tables were dirty and had to clean myself staff pretend to do something but really waiting for their shift to end food was okay

This is the slowest KFC going. Waited 20 minutes for a rice box, and there are regularly queues of 15 people waiting. The staff move in slow motion.

all pretty good except the cookies ordered were burnt and bitter to taste

ordered 4 piece chicken meal. stated in capital letters no drumsticks please . if only drumsticks, cancek the meal. I received 3 all drumsticks and a piece missing. I would. advise to not bother here , there is always an issue ,missing things etc. they can't read or count. don't waste your money

The chicken was a bit overcooked

Order the food from KFC but when the food delivered few items were missing worth £24 & it’s not only that when you try to ring third party pick up the phone.So, who to blame KFC staff or delivery driver…Dear KFC sort this kind of issues in the future…I hope not to happen this to others as well …trust is the main key if we all loose it then well fake world we are creating…be responsible & honest whatever field you are working.

£3.19 for fries. I was expecting at least enough for 2 people. How wrong I was. It was barely enough for 1 person. Absolutely disgusted, never again would I order them. I can go to the local chippy and buy chios for £2.80 and enough for 4 people. For the amount of fries I had I would expect to pay less than a £1 for them. Just feel like I've been ripped off!

Missing literally half the order

Missing side of gravy,, this happens every time!

no fries with burger meal, 2 chicken pieces missing joke

All food items ordered and still warm, delivery driver was polite but drink item missing.

This is the first hot meal I have had delivered early and a complete order in a very long time. Thank you KFC for excellent service and good quality food. WELL DONE!!

My delivery was taken to the wrong address

Delivered on time and friendly driver. Thank you

Food was piping hot. Message followed by staff for extra mayo. Best kfc I’ve had in a long time

Missing the wrap!!!! Please stop missing out items when refunds are impossible !!!!!

Appalling service and treatment will be closing my account unless I get some resolution.

I ordered the colonels meal it was all there part from the dips I ordered 3 and I only had one

The wrong order (someone elses) was delivered. I have submitted a refund request.

Driver was really polite and kind and was very patient while I put my dogs away to open the door

Order was over an hour late and stone cold when it arrived.

Fast delivery and issues dealt with fast

Ordered food at 9.50 pm and arrived at 11:30 stone cold.. called the restaurant who advised that the food was bagged up but the driver was taking forever to collect the food.. will not be ordering again - £70 loss

food could have been warmer , was a bit cold

Not very nice pieces of chicken this time ... more bone than meat!

Arrived super quick and was still hot

no chips in might bucket for one and no garlic mayonnaise last time I use kfc it's a simple order

same amount of money for small kids and standard- tip off! will not order again

The driver picked up the order then drove around to make other deliveries for 40 minutes. He left it on your driver is at the restaurant the whole time until he dropped it off. He blamed you for giving him more than one order but the end result was that we are sat here with cold food. The restaurant were amazing and have apologised for the delay and the customer service from them was amazing.

All the chicken and chips were stuffed into one bag which disintegrated when I took it out of the main bad meaning it went everywhere. Not happy at all co sidering there was items missing from the order.

food was hot and delivered quickly. But somehow, they managed to forget my Large Bottle of Pepsi Max😢

Cold and the burger undercooked, the chicken was inedible and so straight in the bin.

I did not receive my food although money has been taken and have been told it’s delivered.

My order arrived minus 4xfries and 4xrice I tried contacting the shop And they kept hanging up on me So if you are thinking of ordering from Cwmbran KFC and through Just Eat DON'T Also every piece of chicken bar 1 was a drumstick There's no way of getting compensate I will never use Just Eat or KFC again and I recommend that no one else does Unless you want your evening ruined and your out of pocket

no turned up and said it was delivered

Driver was collecting another order, whilst my order was getting cold whilst he was waiting

The fillet box meal wasn’t what was advertised with items missing

We ordered 2 mash and 2 gravy with 7 up and received 4 beans and tango I give up****

food missing ! try checking orders before sending them

or full refund but these two huge companies will treat you as disposableshould you need reimbursement or apologies. Don't bother buying, go somewhere else where your consumer rights are respected. I've had to repost this review three times since KFC keep having it removed as a fake review. What is ironic about this is that KFC are currently investigating this issue on my behalf with its Cwmbran branch and not once have I been asked for proof. It also reflects TrustPilots ability to be manipulated by businesses in order for them to bolster scores. Interestingly even with this tactic in mind KFC still has a resounding 1.5 star on TrustPilot.

food was cold not fresh stale cookie and burger bun. waste of £17

Vile!! All freezing cold and solid burger buns. Disgusting

Chips were cold, missing a couple of items.

Pepsi bottle missing but good food

great service time but the food was a bit poor

worst delivery ever. I ordered food at 12.23. I had notification to say delivery at . 12.35. time came and went I looked again the time said 1.05 delivery. Still no sign. it then kept saying different times. it turned up eventually at 13.42. so from Start to finish it took over an hour 20 odd mins. the food arrived freezing. even the delivery girl said sorry about big wait. had to put food in microwave absolutely inedible. I stated in capital letters. No Drumsticks. I received 3 drumsticks.

Didn’t get the food waiting for refund been on a 12 hour shift was so hungry, had to order food from another place to scared to order from same place

perfect order! hot, came on time. everything there. thanks guys!

Everything was actually good just didn't get my mini fillet.

Was missing gravy unfortunately

Vegan burger was frozen to the point it bounced off the plate when dropped. Disgusting. Girlfriend’s crying now. Delivery driver was good

Order time changed to an hour later than first given then the food was cold

I'll order from here again but it was cold this time. Not sure if it was transported in an insulating bag. Unfortunate but tasty once warmed up

Had a issue with me trying to phone back but the delivery driver found us and left it on doorstep. Thank you

Food came way late and was cold. There was no orange juice and driver had attitude.

We ordered 2 sides, paid for 2 sides, both sides were missing. This is not the first time we’ve had stuff missing from our order.

So it didn't arrive till hours from the time it should of been delivered. Once it arrived it was stone cold and some of the chicken was pink.

Item missing from my sons meal. And honestly the fries kinda sucked. But the burgers where OK. The kids burger is smaller than expected but not bad I guess.

Missing food too - usually very good however

Missing food, cold. The bag was squashed and chicken was lose in the bag.

food is very much on the cold side again 😒 unfortunately. At least the gravy was included this time 😋

Lovely burger, however I did request large and did state that they only give a few chips which they did again, and when paying this sort of money you do expect more, cold can of pop too which is a first lol, wasn’t too bad but I did also request a sweet chilli dip and didn’t receive one, 1 pot of sauce would have been nice at least!

I was missing the 4 original dips and large popcorn chicken but otherwise the food was good

Its expensive for what it is £28 for 2 childrens and 2 small young adults,chips are small and not hot,1 fillet which was nice enough but it would not be my choice to eat here ,I would rather eat somewhere else for a lot less,I dont think its finger licking good.

When the get your order right, the food is standard KFC. However, in the 18 months I've lived locally, they've not gotten 1 order correct. It's always something, and if you bring it back they make out that it's your fault. Also the guys cooking the food are more interested in make disgusting comments about the female customers than doing their jobs I've started going to the one in Pontypool if I actually want to enjoy my meal.

My food was originally supposed to arrive between 16.50 - 17.10 this time was passed and the app kept saying waiting for update this then came up 10 minutes later saying the time would be by 17.30 latest then this passed and the tracking came back at 17.40 and it kept saying lost drivers signal and they then arrived at 17.55 the food was stone cold and I am not happy

Missing large popcorn chicken

Always missing at least one item from the order, this time a fillet and a large box of popcorn chicken. Quite shocking as wasn't a large order! Not the first time this has happened, last time was dips and a side missing. Other than that, food always tasty.

Ordered tango and got delivered Pepsi max which I hate didn’t receive the 4 dipping sauces either, I asked driver about the tango and he said that’s all they gave him if I wanted rank Pepsi I would of ordered it

my meal was missing items and my chicken burger bun was burnt and inedible, waiting for just eat to make a refund

half order delivered disgusting service when tried to contact kfc do not use just eat

Ordered the 10 piece bargain bucket and once again you get nine legs and one piece of breast chicken, chips and chicken Luke worm fries uneatable cold got to give up going to KFC £30 rip off

Box of 10 pieces of chicken, 9 chicken legs and 1 x chicken breast, cold uneatable fries. This happens all the time at Cwmbran, I have left it months since the last time this exact same thing happened, time to give up KFC for good

I ordered mash and it didn’t conw

Food was yummy and delivered in a good amount of time. Would order again!

Food on time only good point no chips with 16 piece family bucket zingers were falling spare and had to be put together and whole meal cold tried to call restaurant and hung up after 15 mins so can’t complain or claim

Bad service and didn’t bring the right delivery, missing a bag of chips and gave me the wrong zinger meal

Missing items from delivery. What was delivered was good, but 2 out of the 4 items were missing.

Did not receive our Pepsi max and food was crushed in bag & cold

Absolutely useless. No fries with my one meal and only 1 gravy. I would like a refund . Can you please contact me and sort asap

Reliable food , you know what your getting when you order. Was busy today and had to wait a long time for food

Absolutely furious. Paid just under £30 for freezing cold food that was late being delivered and half of it missing!!

Terrible service the chicken was burnt and I ordered a 14 piece and only received 10 pieces. The driver took off before I could check almost like he knew. Terrible just terrible.

Items missing from order no response from just eat when pointed out

Always late. Never had an order arrive on time. Always between an hour/hour and a half late and missing items. Useless.

Quick service. Staff were friendly. Food was lovely

staff are amazing, very welcoming and helpful

Awful freezing cold just like it had been kept in a fridge. Had to throw away...

Freezing cold and missing Kids bucket meal Fruit shoot Beans Mash