KFC in Plymouth

The lady serving called my number then turned her back and chatted to a friend whilst i tried to ask for some tomato sauces. I gave up and went home where i discovered she hadnt bothered to correctly put everything in the bag. Great stuff, fast easy food turned into an unnecessary hassle from lazy workers.

Got the food fairly quickly and it was pretty standard KFC quality. We sat upstairs to eat where it was boiling hot but they did have 2 giant fans on

The staff were polite, and at first look the restaurant looks nice…. That’s where good ends! The chicken fillets in our burgers were dry, old and very small. The chips were awful, cold and poorly seasoned and again with the tiny portions. Felt we were given child meals for an adult price, honestly felt ripped off. Advice to restaurants, please, if you’re going to up your prices, give your customers quality and value for money! This was a very disappointing meal, we won’t be returning.

I got food poising from the chicken at this KFC. The staff were unhelpful. On speaking to friends there whole family got ill. Wont go back there ever again.

Went for lunch today but came away without eating as there is no way for a disabled person to access the upstairs seating area which I find totally incomprehensible. All that is available inside downstairs is two tables, one no bigger than a KFC tray, and if they are occupied that's it , outside or nothing . Never again .

Card machines (which had clearly been broken and wrapped in tape and cable ties for a while) did not work and corrupted my bank card. Staff were unhelpful and had no sense of urgency despite a long queue forming whilst we were there. The staff were not particularly friendly or welcoming and were very casual in admitting the same thing had happened this morning. (I suspect the car 2 cars ahead of us as well as many after us had the same issue and will now also have cards that don’t work) The drive through card reader clearly should have been replaced some time ago. Not acceptable in a franchise of this size. I will not be putting my card in a clearly defective machine again and will not be visiting this site to be served by the staff a second time. Should have gone to McDonald’s as we originally intended to.

This KFC is the best in plymouth. The staff are very friendly and are quick to act with their decisions with any inquire. In addition, the order was very accurate. Thank you.

Please check your order before leaving the drive through. Only one out of three meals we ordered was correct. Only one of three drinks were correct. Staff not interested and because I had left the window they would not even attempt to correct their errors. Poor show!

Walked in at 23.15pm some bloke looking at me he asks a member of staff to service me then she refused and said Card only!! Since when has KFC been card only. They were so rude. Not going back again.

Ordered 3 meals at drive thru pretty simple really, asked when they passed it through the collection window was it all in there and were we good to go, reassured by both members of male staff everything was in the bag good to go, got home 1 meal missing, called the restaurant to be told if I got back in the car I could go and collect it - I said why don’t you get deliveroo to deliver it after all it was your mistake, can’t do that, so I said okay I will go to mutley plain to pick it up as it’s closer, no you can’t do that either, so after further conversation I was told all staff quality control the product and double check each other to ensure there are no problems with an order - so it begs the question where did it go so wrong - shocking service all ways round.

My Word. I'm editing this review after the latest horrendous experience here. Ordered via the app at home and then drove straight there. I arrived at the restaurant and joined a queue of cars that seemed to be stationary for an age. Oh well, it gets busy there, I get it. Prob took around 15 to 20 mins to get to the order thingy and told the girl I'd used the app, and that was 19:51. Took another 15 mins to get to the food window and was told to park up. So I'm thinking I ordered via the app, had to wait to get to the order point then window, so surely it should be ready. Oh well, it gets busy, I get it. I park up and wait for........half an hour! Still no sign of the food. A few cars go through, but my food is nowhere to be seen. Plenty of delivery drivers/riders, etc, coming and going, but no sign of my food or for the guy behind me waiting too. I see him go in, so I followed and just heard the tail end of his complaint "I've been waiting 15 mins" so I said "yes and I've been out there for at least 30". I'm watching the staff just standing there, and there's several delivery guys waiting and being served. It appeared to me that they were the staffs priority, and we were merely a hindrance. I was offered a not very convincing apology and no offer of anything to compensate, just a paltry "it'll be a few more mins". 5 mins later, I get our food, and I head home. It was almost 21:00 by the time we left. Appalling. It's supposed to be a fast food restaurant, and what is the point of using the app if people are ordering at the drive-through, getting their food immediately, yet I have to wait ages.

The drive through experience, despite only 3 cars in the queue took ages to finally get food. Pulling up to the order station I was waiting for several minutes for anyone to answer and just take my order. No wonder if they cant even do this promptly there is a huge delay. God knows how they cope if it ever gets busy. The food experience, I ordered a fillet burger which when I finally received it had no kfc flavour at all , it was thin like a cheap frozen burger you might get from a supermarket . This cost nearly £6 . Avoid this place its awful

This is not the first time I have been to this KFC but this was by far the worst!!! The food was not hot and the fries were soft, seemed like they had both been hanging around for a while before we were served. The young lady behind the counter didn’t want to be there and was more interested in her phone. Having go our food we eat up stairs which was partly closed as it had been cleaned, shame they didn’t clean the ladies toilets!!! 1 cubical had blood down the side of the pan and the other had poo in the pan is there not a cleaning rota? and should they have been checked? I know it’s not their fault but this should be checked through the day. On leaving the building I thought I’d tell them behind the counter what a waste of time the same young lady was still on her phone and wouldn’t look at me. Won’t be coming back the is KFC

According to the KFC Care Squad the Six Piece Family Feast, which I bought from Marsh Mills KFC on Saturday 18th March 2023, was not under cooked! 🤔 I would tend to disagree!

So this is my family's departure as customers from KFC custom indefinitely. After using several drive-throughs and restaurants, ranging from Torbay through to this hole at Marsh Mills Plymouth 8th April '23 - this is the final straw which broke the camels back for us. Hardly a huge loss for KFC by any means (was only a monthly treat for us) but we hope others might read and choose real food instead. Zinger meal was stone cold, had obviously not been microwaved properly. Boneless box meal from had rubbery cold chicken nuggets, undercooked soggy fillets and watered down 7up which tasted of detergent. The fries were thrown in the bag like some kind of pig trough and staffs interpretation of 'medium portions' were beyond pathetic. You get more potato in a pack of crisps, Additionally there weren't even spoons included to eat our barbecue beans (in fact the only hot product). Confusing printed signs on the drive through kiosk window had us reversing to pay, only to find the window was closed and only one was actually operational. This restaurant was a shambles. And despite ot not being busy at all, can you really blame these young kids serving, or KFC's employees with special needs for not really caring? All waiting for their shifts to end? Consider this our "formal resignation" from KFC's pig-slop for good, this particular restaurant played a final role. For the cost we could have dined on properly prepared hot food, with dedicated service at tables and actual cutlery. What's the benefit and convenience of eating here exactly? None.

First we look for the hot drinks on the card reader menu and there were none. A girl watching from behind the counter asks us " what do you want" with a serious attitude problem like we had inconvenienced her! I ask for a coffee and tea and she huffed and trapsed off like an angry teenager from Kevin and Perry. She came back and asked whose is the latte to which I said I want a coffee not a latte and she spouted what do you mean coffee that is a coffee! Next my mate asked if there was any sugar, she pulled another face, stuck her hand in the box next to her and threw three sachets in front of us and recrossed her arms! I politely asked if there was any more and she only went and picked up the container turned it upside down, threw it back. She said "That's it"!.. To anyone thinking of popping in, if you want the wrong order, no product, bad attitude and filthy tables with snotty little girls who probably couldn't even spell manners then this is the place for you.. Imagine what they could do with the food. Get a grip of your staff KFC!

I live nearby and so when this KFC first opened I was so pleased that I could get it easily now, rather than driving up to Derriford or town. I've been there at least 10 times since it opened and only ONCE have I had the correct order with no problems. Literally 90% wrong! This week we ordered a £32 family feast type deal. We went in and watched them prepare and pack it (as much of it as we could see) to make sure it was all there. It seemed ok, so we drove home to eat. Then we realised they hadn't put the 8 hot wings. We called, was told sorry we can't do much unless you come back or get them, or have them free another time with a complaint code. We said ok, next time. So last night we picked up a couple of wraps and the 'free' wings. Took it all home and the wraps were honestly stone cold, as in - may have come out of a fridge cold. Threw them away as it is disgusting, a bit warm where things get left out in a fast food chain I expect, but I am not exagerating when I say they were stone cold. That's it, never going here again and I really hope whoever owns this chain reads these reviews and sorts it out, what a waste of a potentially perfect business.

When attempting to speak to member of staff who had been ignoring me for 10mins with a gentle "Excuse me" the reply was an abrupt "YOU CAN WAIT!". I attempted to explain that my order was sat on the side going cold and had been for ten minutes. Her response was"In house get priority!" She then backtracked and tried to say it's only just been packed. This woman has no business in the service industry, highly unprofessional with zero manners. I would be ashamed to have her as an employee. Disgusting behaviour. I had to apologise to the customer for the luke warm chicken.

After a 6hour journey, nice to have a pleasant drive thru experience. Let us take our time whilst ordering as undecided and tired, at 9pm still so upbeat and thoughtful. Kudos and to whomever decided to insult him earlier in the day, shame on you and hope you stub your toe every day. Thank you Will !

Just been and collected a take away after a day out with family two chicken burger meals with drinks and a bucket meal. Chicken and burgers where all good, but all our chips were cold and the drinks were all flat, not a great experience and probably why we don’t use KFC that much

I always visit on Thursday night for a takeout as I finish late . The last 2 visits I did not get any dips and in my boneless feast with 12 mini fillets tonight , I checked when I ordered that there would be dips and when the guys handed me my bag I asked if the dips were in again and he said yes . When I got home they were not . Really p****d off . Do I have to go through the bag every time I order something , yes . Just not good enough They just don’t give a toss

Decided to eat locally on Saturday evening, so chose the kentucky at Marsh Mills Plymouth. After ordering a takeaway of the 3 original pieces of chicken, chips and drink I couldn't wait to eat it. Well I was so disappointed at the size of the chicken portions , since when did you start serving such small pieces. Won't return again,in my opinion it's gone down hill. Very measly portion size.

Not a bad place to eat but services is not quick. Staff are friendly when your served it just not exactly fast food

Ordered 3 meals via Ubereats, not there fault I know when a package arrived with them in good time. On opening said package half the ordered food was missing! My partner then took the order that had arrived to the KFC at Marsh Mills to...

KFC Mars mills, dine in on Mother’s Day, absolutely amazing day, the staff, Will he so kind, helpful, he work so hard, and amazing staff. Definitely recommend to everyone.

We paid full price for a Bucket of KFC not the cheap Tuesday bargain price. What oh what has happened to the KFC in here it's a total disgrace. Inside this Bucket must have been 4 ribs and 3 bits we didn't recognize 1 Breast...

I was made I'll after eating from here on Saturday 8th Jan 2022. After spending a night in a&e last night turns out I have a stomach infection. I've been seriously ill, haven't slept and have barely eaten or drunk anything in a week.

We walked in an tried to use get screen order it said take away only and we wanted to eat in . Unfortunately the staff are too busy to serve at the counter as they were busy playing catch with a KFC hat in the...

Ordered 2 Zinger Tower box meals with 2 hot wings as a takeaway.On getting home found that only one box had the zinger burger,the other was just a plain burger and one box had the 2 hot wings whilst the other had a chicken strip....

The customer service was dreadful. Order was incorrect as usual having phoned to complain nobody was really interested and told a lot of trainees. Avoid then they may start to sort things out

The staff didn't seem to know what they were doing, the order was missing fries, the dips on two of my orders were wrong, the chicken fillets in the order were mini fillets and not regular ones. I'm entitled to military discount, i showed my...

Have been here a few times. when asking for 3 pieces of chicken and chips, I always ask for leg, as that is all mum will eat. whenever I go here they always say ' depends on availability ' I wrote a strong email to...

Where do I start, drive through visit and amazingly the food was given straight away out of the collection window…. I wish it hadn’t of been, as it was by far the worst KFC I’ve eaten anywhere in the world that I’ve stopped at for...

Slowest service ever for a ‘fast food’ outlet. 20 minutes minimum for drive through, to get the order wrong too. Staff sat out the back smoking or on the phone, in front of the drive through que, who sit wondering why they aren’t working at...

Ordered an 8 piece boneless banquet, on of the sides were beans. The moron who bagged up our food didn’t sit them upright causing the lid to come off and beans juice to spill all over the rest of the food and seep through the...

I am absolutely horrified that I went to the Marsh Mills branch as a support worker taking one of my service users out to to be told I wasn't allowed to make two orders at the drive through as its policy I suggest reviewing your...

Usually not a bad KFC, but was very dissapointed to get home and find the gravy in one of our box meals had tipped and leaked over everything, chips soggy and minging and not enough left in the ppt for the burger. Quite Dissapointing. One...

We like Kentucky but this drive through has got our order constantly wrong. Items are always missing. Disgraceful and a con. Don’t use it.

Not adhering to PPE, masks are worn under the nose, I saw at least 3 staff, and the one who served me at the drive in not wearing it correctly

Been here a couple of times, bought a takeaway bargain bucket each time, was barely warm on getting home, live a few minutes away !! WARNING don't leave your car out of sight, car park is frequented all hours by rejects from the Fast and...

Just eats order. Ordered 6 pie as of chicken, 2 fries, 2 waiters. Got 4 chicken, no water, no fries. Chicken was poor. Dreadful!

If I could give a zero I would. Ordered from self service checkout and waited for food, 2 orders listed in front of me. the server put out two drinks and two ice creams on counter whilst doing someone in front of mes order. 15mins...

Only been once and will not go back, it was horrible, slice of gravy, chips cold, chicken soggy need I say more!

We as builders eat out most days and this is by far the best KFC we have come across. Will definitely be coming back. Service was brilliant

It had been a few years since I have had a kfc. I came here, wasn’t very busy and I thought its new, should be fairly decent. I was wrong, it was tasteless and seemed like smaller portions. Very disappointed. As it happens a few...

Just going through the drive through, only 2 cars Infront of me, and it still took a grand total of 18 minutes to get through. What are you doing in there?! How can McDonalds get it so right yet KFC can get it so so...

How difficult can it be or do you have to do surely is look at the screen in front of you and put what the customer has requested and paid for in a box. Once again your staff seem to have an inability to carry...

We have been twice to this kfc being a new building it should be spotless but the staff don't seem to clean it. The food was good

Been popping in occasionally lately as visiting my dad in a local nursinge home.On every visit it's been grubby as in floors and tables dirty , but the visit last ngt just made me feel that I wouldn't bother again.Floor as u entered thick with...

Popped into this KFC at Marsh Mills with my son and ordered 2 chicken fillet burgers and chips, the chicken was tough and rubbery and the chips were barely warm (after parking to eat in the adjoining car park). This experience of KFC will be...

Quick, easy and fair price for alot of food. Boneless dipping feast 8 piece 15.99. 8 pieces chicken, popcorn chicken, 4x fries, 2x corn, big pot gravy 6 dips (think has a double by mistake) and big bottle drink. Bargain. No wipes or napkins in...

Used this relatively new KFC a few times now since it opened and it can be a bit hit and miss but please to sat today was a GOOD day :) . Arrived at the drive though with 1 car in front of me that...

Food was ok. Fries, salad and rice good but the chicken was not to my memory of how KFC should taste. Chicken very chewy and coating not flavoured like it should be. Most of all was the sweltering temp we had to sit in upstairs!...

Your usual KFC menu. inside is smaller than it looks from outside. The chicken was ok but the new style fries....awful.

On arrival was surprised at the size of the seating on time ground floor or lack of. Orders being done on the order screens were being dealt with over people that were now queuing outside. A customer who had been queuing for a while approached...

staff very good ,food hot and plenty of it .Nice new surroundings just need to empty bins more often had to leave empty trays with leftovers on top .

This must have to be the worst KFC ever I have went through the drive through and the young lady who was taking our order didn't know the menu and must have had no experience no fault of her own we collected our food and...