KFC in Wrexham

I ordered 7 meals through Just Eat as a Christmas treat for the participants I work with. Waiting time wasn't too bad so no complaints there. When the order arrived, once checked, there were three items missing from the order, one being the infamous gravy. I called them to report the missing items only to be told "I won't send a driver back to you with the missing items as it's not worth it! Can you come into store to pick them up?" Firstly, the driver only delivered the items they had been given to them to deliver so KFC should think of this as 'worth it' as it was their error. Secondly, I would have came into store to order and pick up in the first instance if that was an option... hence using Just Eat. I then got told to get a refund from Just Eat if I couldn't get to the shop. Lousy customer service ultimately loses customers!

Avoid Avoid Avoid Avoid. Terrible counter staff, long wait, rude staff. Food was dry, and fries were not edible, and ended up untouched in the bin. If you are looking for a something to put you off KFC, then this place is perfect.

Went in and placed an order, received after a long wait, no apology, checked the order, missing an item, went back to the counter and asked for the item. Staff member called ‘Harry’ told me that “he’d shouted earlier asking for them. (This was obviously directed at the staff in the rear) then stared at me as if “so that’s your answer” no apology, no replacement item! Asked if he could have told me when I collected the order - WAS TOLD TO CALM DOWN MATE! It was so rude I almost laughed. Another staff member stepped in, handed over a replacement item and apologised. It’s like the few good staff you have here carry all the terrible ones KFC - do better

Haven't been for a takeaway for couple of months and couldn't believe the price hikes 😳. The gravy tasted like they'd added a whole pot of pepper - yuk! We won't be visiting again in a hurry - fish and chips is now cheaper.

The restaurant was pretty much empty, the food was prepared really quickly and the workers were nice. Tables were clean and food was good

Came here for tea after watching a movie at the odeon. The only thing that was good was the food. As the floors and the tables were absolutely dirty. Haven’t been cleaned or swept and managed to find a clean table to sit at. Tried to get my code but the staff said the app doesn’t work so I couldn’t get my reward. Maybe I won’t go to kfc again as the rewards have stopped.

for the second time in 3 weeks i went into the Wrexham KFC and received terrible service for my take away. both times the order was short zingers were missing the kids sweet was missing I personally only had 4 under cooked chips they couldn't even get that right. the place was tatty looking seems to be under staffed and I was served both times by a young girl on the till who looked like she doesn't care I can't be bothered attitude and just give me your money and get out my face kind of look. never going back there even if they paid me too. I only went the 2nd time thinking everyone can make a mistake but twice in 3 weeks is unacceptable what a waste of £84

Called in yesterday. Food was lovely, service was quick and staff are very peasant. Especially a lady called Julie couldn't do enough for us and was such pleasure to talk to. She is a credit to your company

I came into the place at 22:30 and it was empty.... now I wonder why. I have to wait 15 mins for someone to attend me, I ordered two burger meals to take away and when I got home, the burger bread was burnt! The lettuce and sauce missing… the chips were so poorly cooked and we counted just 11…. Really? My daughter literally binned her whole meal and had some instant noodles so I couldn’t take the photo but as you can see from my images… the Zinger burger was horrendous. Not the place it used to be when the queues were long because the food was so tasty and properly done. I will not recommend it at all.

Absolutely rubbish service, every time we have ordered from here they get something wrong, can’t count items and miss out orders which then means you have to go back to pick up the rest of your order. DONT BOTHER ORDERING FROM HERE!!!!

Went for a take out, no organisation in the building. Understand it’s small and very busy however no system at all and staff don’t have a clue what they’re doing. Front of staff unprofessional. Waited 45 minutes for my food then another 20 for 2 missing items. Took to the car and it was all cold and items still missing. Wasn’t going back in due to it being heavily over crowded and not being able to even get to a till. Then to top it off got home and they gave me the wrong bucket (boneless but received on the bone)

This place was awful, a bunch of kids running about the place no please or thank you and front staff were just standing around dance to stuff on the phone

Ordered 2 meals and sat down. 20 minutes later, there was no food so went to the counter and handed a cold meal that had sat on the counter despite having been allocated a table number. i asked for the cold coffee and chips to be replaced and they were replaced without any fuss. Just hoped for better table service although the shop was very busy. Food was OK once replaced with hot food. Music in the kitchen area spoiled the dining experience as it was too loud. There was one music system for the front area and a different music noise at the back and the two differing songs clashed. Maybe use just the one music system ? Not two different ones running at the same time.

I popped into KFC when hunger snuck up on me. I am so glad the vegan burger is available. It’s so delicious. The customer service was fantastic and the food was good. Thank you for the 🌱 option.

Went to pickup the takeaway order, did not feel safe at all with Covid. Delivery drivers crammed in the restaurant area on the left like sardines, many of whom were not wearing masks. Constantly coming back and forth checking the status of their orders coming across normal takeout customers. They should be made to wait outside, especially if they’re not wearing masks which the majority were not. Kitchen was packed, no two meter distancing between the staff. If one person had Covid, the whole team would have to self isolate. Other than that, the front of house staff in this KFC are some of the best - It’s just a shame that the shoddy decisions of the management put this place down. I’ve seen many of the complaints relating to orders being incorrect but personally I’ve never had that issue with this KFC. Think I’d put off getting takeaway orders from here for the time being, not until Covid rates are down in Wrexham at least.

Definately didn't float my gravy boat!! How can a gravy box be delivered without gravy! Last order came without chips! Why - o why do I keep going back. Lesson learned - never again.

Didn’t visit but ordered through deliveroo, had a ‘checked and sealed’ sticker on bag, whoever checked it needs to go to Specsavers missing half the order!

I ordered some KFC on Deliveroo. The chips were cold, tasted like they had been reheated and the boneless chicken was extremely salty and I couldn’t even finish it. The bag was supposed to be sealed with the seal sticker, but instead it was just...

Chicken 4 pieces & fries & max pepsi delivered. Fries cold & meal looked like it had been thrown into the bag. Best part of the meal was the Pepsi. Not impressed at all.I certainly won't be ordering again & will be informing all my...

Me and my family picked up a 10 piece family feast after swimming and to say the food in general was absolutely terrible would be an understatement, 3 packets of chips instead the 4 stated on the menu, chicken was dry but worst of all...

I have visited KFC 3 times in the last Month and every time I have got home food I have paid for is not in the Bag and tonight is no exception, once again No Chips No Gravy in 2 of the orders, it is...

I never write reviews, I don't see the point but for the KFC I'll make an exception. I can guarantee that on any visit the order will either be wrong, or the food will be not up too scratch and this has been the case...

service is terrible and it is a mess with food all over the floor and tables with food on them. the music is too loud to hear the workers shout ur number and then they get pissed of bc i can’t hear them and don’t...

Is it me or has the chicken on the bone gone really greasy? The so called new fries are really earthy tasting! Not good. Wrexham needs a drive through to make the franchise owners compete with another provider! like that's going to happen! Mad really...

I’ve been a customer of this fast food (now slow food) outlet for many years, however over the last 12 months I’m afraid it’s descended into a complete and utter shambles, its not unusual like today’s experience to wait 25 minutes for a single fillet...

Has to be the worst fast food restaurant I’ve been in takes absolutely ages from ordering your food to when you actually get it too nearly 50 mins this week so much for fast food standing in the queue all that time .Driver after driver...

Emma on the till is very pleasant and informative but after that all down hill im afraid. Cold food, poorly presented and kids party cake slices are wrapped more securely than the burgers are . E.g. lack of lettuce, over use of sauce etc.. Just...

This KFC does not understand the meaning of ‘fast-food’. On a Sunday just before 7pm myself and my boyfriend entered for two 4 piece boneless meals. There were four customers in the queue in front of us, including the ones being served. It took TWENTY-THREE...

We very rarely have a KFC but as we saw a decent offer on the app we thought we would take advantage of the good offer.We ordered at the till two banquet meals and showed the app at the counter we also were due two...

Went here today and the chicken was cold and not as nice as usual. The chips tasted earthy and overall the food was not of the usual standard you would expect from KFC

KFC isn't consistent across the board hence this review. Some have warm chicken, some overcooked, some really small pieces but Wrexham is one of the best. It's always busy so you know there's a high turnover so always hot and fresh. It's a shame in...

Have been going to KFC Wrexham for years. As always been good service good food until recently. Don't know whats happened. Waited 25 minuets for food. Did not taste or look good. 4 of us have been on the toilet all day. Needs to be...

Used to be the best KFC around but not any more. Smaller chicken portions and very greasy. Used to love this place but not any more. Dissapointed.

I ordered a 3 piece chicken meal and cudnt believe how small the pieces of chicken were!! And the portion of chips was tiny..there were no napkins or handwipes anywhere...very dissapointing and doubt id go back. I was still hungry leaving. Very poor all round.

The place is dirty, staff have stains on there clothes and a rude behaviour towards the staff, I waited over 20 minutes for my food and when it arrived it was cold, I was that annoyed I when elsewhere, would not recommend, whoever employed the...

I visited kfc this evening, waited 25 minutes for food order never had an apology as to the food being late, there was not a mention as to a delay in food as other customer had been waiting 30 minutes or more, chips were stone...

Called in evening of my 17th Sep 2018. Busy as ever which is good but the place was in need of a good clean. Drinks spilled over tables, scraps of food over the floor in numerous places. Only one table was clean. Others were littered...

Excellent food as always, very busy but you can always find a table and the queues go down quickly. Maybe sauces could be out instead of having to ask.

The nature of my work sees me doing a lot of travelling, and the most convenient places to eat (for me) are fast food restaurants, of which KFC is my favourite. However, the Wrexham branch/store quite simply, absolutely sucks. Being served took an age, and...

Been in there 4 times now as it’s a short distance from swimming baths and the children are always hungry when we come out . 1st time que a mile long and service so slow gave up . 2nd time big que service so slow...

Travel 10 miles with my son to be told they run out of fries... Seriously? I don't like any sides so asked if they could give me a couple of pieces of chicken to compensate was told NO so had to ask for beans for...

If you don't have advertised items, you shouldn't be open. Ok so because you've employed an incompetent supplier, why do I have to queue up and place my order to be told over and over " we've run out of that" How about crossing unavailable...

Drove 8 miles to get a treat for the family. Ordered 8 piece boneless box. Was told they had only beans as a side and no bottles of pop. Offered cups of iced Tea, which even if it didn't spill in the car the kids...

We all tried the Double Down this week and all loved it!! Very tasty indeed. This KFC was very busy and the queue was huge but moved fast. The tables could've done with a bit of a wipe but it was much better than other...

dreadful. food cold and tastless. we've tried a number of times and it really is poor. they insist on selling add ons

This KFC restaurant/takeaway here can be hit and miss. It can either be really good, quick and hot or slow, luke warm and greasy. I've noticed that dinner time seems to be the worst time to go, probably because it's packed with students getting lunch...

Chicken was okay but our fries were cold, this has happend twice now and they also forgot to put our exrta side.

This has always been my favourite kfc but was let down a few days ago we called about 9 o'clock at night to be told we would have to wait 15 to 20 minutes for chicken to be cooked we had just returned off holiday...

Visited for lunch and it was a terrible experience food was cold chicken tasteless,order wasn't right when it came.Table and floor were dirty service very poor not even an apology for wrong order.

We have had many an enjoyable experience of eating at this restaurant. Saturday was not only disappointing but has put me of visiting again. We ordered three meals which were ready before we had collected the napkins. The food did not match the order. We...

What is it with the que system at KFC Wrexham, on the weekend, the que is right by the door, people can't get in or get out with their food, maybe do some re arranging, walk in and go to the left, away from the...

great service hot food great value for money.offers 20% discount on completion of a survey.never have to wait long

I loved going here 4 kfc, but lately its gone poor. Chicken is dry chips r cold, the system 4 getting your food is completely wrong. Dirty tables, toilets are clean + tidy. On the plus side the girl with ginger hair is still there,...

Absolutely love KFC, but on this visit I had 3 piece of chicken and fries but even tho I don't like my food too hot this was a joke, it was barely warm and dry and chips were cold, walking to my table my friend...

I went to the Wrexham KFC on Sunday, tea time. My order was taken & I saw it come out however, I had ordered two Zingers as well & it was obvious that this had not been included in the Order. So, the food that...

First time to a Welsh KFC...didnt disappoint ,quick queues, fast service, well cooked chicken, hot chips, ice cold pepsi...the works 😉 defo go back there when im next in Wrexham 😉👍👍👍👍

Visited today, first time in a while. But hasn't improved since it changed hands.. Good still cold complained. Replacement meal still cold. Shocking customer service

Cold chips Cold popcorn chicken Gravy like water Ruined meal for two adults and two kids absolute joke when so called management hang up the phone cos they don't like what there hearing If ur gonna make a complaint go back to store head office...

Well this place really takes the biscuit, last 3 times I've been there order has been wrong chips missing chicken missing corn on the cob not there. Seen more meat on a sparrow, That many people working behind counter know wonder they get it wrong,...

Yesterday evening I went to KFC with a group of my friends. Upon ordering we got appalling customer service,, with no manners at all! The food was cold, like many other occasions. I will not be returned to this dreadful excuse of a restatement

Upon ordering my food, I was awarded terrible and quite frankly very rude customer service from the girl taking my order. She had appalling manners and the idea of service with a smile was completely non existent. I have been to KFC many times before...

Food is always lovely from here. The only thing I would change is whenever me and the OH order the big daddy meal is that they only evert put a drumstick in one box not both as we both prefer them

Food is lovely from here except for the chips that are always stone cold no matter what day or time i go. Its always very busy but service is very quick. Most staff are pleasant enough although there are a couple of rude staff working...

Have t visited KFC for a while and have to say service was amazing and extremely helpful Wrexham KFC is always busy but they deal with the volume well Food was per order but have to say served a little cold for my liking

Eat-in or take out - busy town centre KFC. Had a takeaway consisting of Boneless chicken meal for one, 2 mini fillets, mega bucket for one. 2 soft drinks - £15 approx. Tasty meal, clean restaurant and friendly staff.

The service and friendliness of the Wrexham KFC is something which has to be noted -excellent Food temp though I have to question as I've not managed a visit yet where the chips have been hot - come on wrexham KFC you can do it

I take my son swimming every saturday and as a treat after we go to kfc. It's his favourite. However on our last visit, we were eating our meals and my son wanted a krushem. so we got up and went to the counter. I...

hair in my food staf rude tables discusting chicken cold in the middle I just wouldn't go there again

Seen this restaurant in Wrexham on our travels so decided to take my family in there. Place was packed and queueing out to the door, was lucky to get some where to sit. Service was really good from the staff and the food was simply...

I called here on my way home from work, there is always a massive queue but they do move fast , the lady on the desk was extremely helpful, she sorted out what I wanted - getting through all the complicated meals etc. I watched...

Thought I would give KFC one more chance after picking up a family takeaway last time only to drive 10 miles home and have some ov the order missing.Called in with my 5 year old yesterday picked up my order and took a seat, then...

I'm an occasional KFC person who steps up to the counter and like reading poetry orders a 3 piece meal to go with cola. The meal I receive is invariable the same regardless of whereabouts in the UK I go. So why would I comment...

KFC is, well, KFC. It does exactly what it says on the tin - but the staff at Wrexham are some of the best in the business. Unfailingly helpful, polite, and ready with what seems to be a heartfelt apology when things go wrong. Today,...

I am writing to complain about the service that we constantly keep getting from your Wrexham branch, we have to always take food back for being wrong the staff never understand what we are ordering and never getbit wright this is now beyond a joke....

The chicken was tough and the pepsi drinks were so flat it was a cordial , noticed standard is slipping sorry.

Been here loads but the last few times the chicken has been hard and almost cold, beans that look as though they've been sitting there a week. Will never go there again when visiting Wrexham!

We popped in here for a quick last minute dinner, the place was very very busy with a sizeable looking queue from outside. However, once inside the place was running like clockwork ! The queue very quickly disappeared giving mr just enough time to decide...

One of the best KFC we have visited! Food always super and fresh. Gravy always good - not oily like some other KFCs

the staff are exceptionally polite! been quite a few times and theyve never made a mistake, queues are quickly dealt with, toilets always clean, food always well cooked. seating can fill up quick and real shame its not a drive thru but as fast food...