KFC in Hyndburn

Have tried to find alternative way to address the issue I've just had with food delivered from the whitebirk store. Ordered a 6PC bucket with hot wings, popcorn, fries, beans and gravy. The 6PC of chicken tasted disgusting and we couldn't eat it. Can only describe the taste/smell of that of a wet dog! I've tried to raise the issue directly but unfortunately the website doesn't allow you to do this. I don't usually make bad reviews and I'm aware that doing it on TripAdvisor isn't the best way but until KFC allows you to directly contact them I'm afraid I have to. Was ordered through JustEat but can't fault them as it was delivered on time and still hot so the fault is with KFC whitebirk.

All of really enjoyed our lunch, our Son had the Original Recipe Chicken Pieces, my Sister-in-law had the Hot Wings Meal, my wife had the Colone Chicken Meal, and I had the Twister Wrap Box Meal and a Regular Gravy. The service was very good and tasty, the waitresses brought all our food to our table, and she was friendly and polite. Thank you

Went hear last night kfc whitebirk and was four of us it was absolutely freezing in there it was warmer outside food went colder quicker also I got a trilogy box meal my partner found hair in her food and we were all sick to top it off noticed on the receipt we had paid also 2 pound each to eat in there never again would we go there worst kfc experience we have ever had

Absolutely awful avoid! Full of Karen’s very weird and abnormal place. Treated like rubbish by all staff and manager. would never go again even if it was the last place on earth.

Absolutely awful. Collected a takeaway all cold. Fries soggy and cold. How difficult is it to fry chips on order? Won’t be back

The drive thru took over an hour. Absolutely disgusting - couldn't even get out of the queue. You should have closed the drive thru - that would have been a much better outcome.

Chicken very dry,gravy watery,few burnt chips,the best thing about the meal was the Delivery man who was polite and friendly, the food terrible, I couldn't eat it, it cost 28.00 and mine is in the bin tasteless

absolutely terrible service yet again , items missed of the order , came from NHS to collect an order this time 2 items missed . ripon the manager has no customer skills at all .a completely disappointing visit and for sure it will be the last . avoid , avoid , avoid .

Food was cold and dry. The order was wrong and had items missing. Thrown the whole order in the bin as its inedible and burnt. Would never visit there again. Total waste of money. Would give zero rating if I could.

I am a current employee now I have a language barrier as my English isn’t the best (this has all been translated) but the staff arnt hygienic they are by far the most dirty group of people I’ve ever seen. The managers have favorites they treat others differently depending on who you are I’ve witnessed all type of food be on the floor just to be picked up n served to a customer please do not waste your hard earned money here I have worked here for just over a year and I’ve hated it every day

Just visited KFC haslingden rd Blackburn...no coffee (machine isn't working) AGAIN.......zinger burger cold,fries Luke warm,only hot thing was the gravy.very disappointed again.Wont be wasting my time and money there again.

Worst KFC branch I have been to!! I ordered a trilogy box meal which is supposed to come with chicken nuggets and a single piece of chicken strip. Instead they gave me 2 chicken wings which was surprising. The burger was a little off and the wings were dry. In my opinion the food was dull and I would reconsider before visiting the restaurant.

8.00 on a Monday evening, after sitting waiting at the drive through order box for 2 or 3 minutes (try timing 2 minutes of silence) with no one bothering to speak, I drove off. Must not want the business, went to the chippy round the corner. I will never go back.

I don’t normally leave a review. After paying a visit to the drive thru here today. I am appalled at the poor level of customer service. The 2 girls that served me were so rude. There was no communication, they literally threw the food bag at me and closed the window 😳

Worst KFC I’ve been to and I’ve been to a few. Food was inedible & cold, no gravy. Ordered via drive through otherwise I’d have chucked it back at them. Absolutely awful. Avoid! Avoid! Avoid!

Very disappointed with this KFC. I've lost track of the amount of times they have got our orders wrong or missed items. I wouldn't mind but I usually go when it's quiet I could understand mistakes when busy. We only keep going because the other KFCs in Blackburn are worse. Today was the silliest mistakes to say they have a computer system telling them exactly what a customer has ordered. Instead of a trilogy box meal I received a boneless bucket and no cookies as well as a few other bits and pieces wrong like no beams and two gravys instead. This last point admittedly isn't KFC whiteberks fault but KFC in general. They have changed the cup lids and cup holders so they're now essentially useless. Stopped at the traffic lights and the cups flew out of the holder and spilt everywhere.

Food presented very poorly looked like just thrown together, no proper lids for drinks, personal service and greeting at drive through counter very poor

Staff serving on counter dont wear gloves people preping food dont wear gloves some staff members scratching them selves then packing fries without wearing gloves very dirty not hygienic find alternative takeaway in my opinion.

Terrible , missing food from the order , not answering the phone to speak to the manager , useless service , terrible customer service

Awful food what have KFC done ?? I will never go back, I’ve posted a picture of a portion of chips, honestly that was a full portion of lukewarm inedible chips these places are getting away with murder during Covid £17 for a couple of...

I WOULD LEAVE NO STARS but I CANNOT Went to KFC whitebirk to buy 3 meals from the offer range in KFC AP, Manager Brian what a waste of time he said one meal per app all customers need to come themselves if they want...

Food turns up realy quick but guess what, no fries, no corn on the cob, and not the correct number of drinks, called them and after numerous attempts someone answers, i ask for the manager and she says she is the manager, i explain whats...

Ordered five meals and only received four. I was told the order had been checked but clearly hadn’t. I tried calling several times to tell them about their incompetence but no one answered the phone. I went back a day later to tell them about...

Thought I’d give it another try as I sometimes like a KFC, and fed up of having to drive further afield as this is my nearest branch. Drive through was fairly quiet, so ordered and drove round to window, very pleasant young lady took payment,...

Went to drive through asked for 12 pice meal got 8 didn't realise till I got home also gravy emptied all over bag moron didn't put lid on tryed to call no answer I'm gonna pull up tomo and get refund if not leave my...

Just purchased so I thought was a meal for my daughter having drove home 3miles and discovered when opened that’s it’s a totally different and less money value meal. I’ve been trying to call the restaurant to complain and sort out of without success, they...

Cannot give you the correct food after two goes!! We have the misfortune of visiting this KFC. We ordered two meals, they came in complete. We returned to swap them and ended up with a complete different order. Gave up and put up with someone’s...

I went today and the lady that was serving me was laughing so horribly. Obviously they made a joke about me . I have tried to ring so I can put in a complain about needah. Horrible girl! God forbid disabled people go here are...

Ordered through drive through today 18.05.20 , Waited 35 mins to get served , Totally dissapointed when I arrived home ... The chicken buckets for one where swimming in grease they looked like they had been cooked in old oil , the coating on the...

Items missing from order again, do not answer their phone ever. Also a slight annoyance is that all other of outlets let you have beans with a mega box, this branch however will not do this. Orders also take a lot longer at the drie...

Ordered 2 food orders here on Thursday evening. The girl who served me was moping up the floor then decided to serve me without washing her hands. I asked her to please go and wash her hands as she had been cleaning the floors. She...

This place serve raw chicken. BEWARE Hot wings were raw and pink as ever smelt like raw chicken looked like raw chicken yuck

My son ordered from here through just eat the delivery driver didn’t deliver the food that we have paid for been trying for a week to get our money back. KFC and just eat will not answer our calls. Avoid like the plague

Had this twice from here and then had one near hospital. This one is awful. The one near the hospital is what kfc should be like. Why would they both taste very different when its "kfc" Should be closed down. Shocking.

Very rude and abusive ignorant female shift manager called Ocean. She was very rude to me because I handed back 3 orders of food due to the fries and chicken fillets all being cold. Obviously wasn't happy because I couldn't eat cold food when I had paid for hot food and expected fresh hot food. This isn't my 1et time I have had to return cold food upon checking it before I had even left the counter and I had no other complaints or was abused in front of other paying customers. Utterly disgusting behaviour.

Went to this KFC drive through last night had to wait over 30 mins as supposedly the chicken was not ready, once I got home about to est the chicken and realised there was absolutely no way this chicken was fresh, it was really dark in colour and very hard and you could actually taste the flour!!! I can only persume this had been remicrowaved!!!HORRENDOUS and HORRIBLE experience......STEER CLEAR!!!! If you prefer the Halal option worth travelling to Preston

After the last time, mostly due to pressure from the kids, visited KFC frontier Park, Whitebirk.Told the servers about the last visit and the awful lukewarm chicken. Was told it would not happen this time. Guess what? It did.Gave it back and told them I wanted freshly fried chicken and not the crap in the warmer.After about 5 minutes was given lukewarm chicken AGAIN.I would have not been surprised if they had given the first bucket back.I told them if they couldn't give me freshly fried then I would rather have a refund. Was given a refund. Confirmation that they know their chicken is crap and they let my kids down.Went to Dixies on Darwen St.instead. Nice fresh piping hot chicken.

Service terrible food cold staff rude slow slow slow. Do not go here going here once almost made me go vegan. worst KFC in the UK id rather eat dog poo than go here again.

Used drive through but nobody in the seating area should have warned me that this can’t be good.

Decided to try this KFC as quite newly opened. Six piece bargain bucket consisted of three normal sizes and two very small wings!!!!! They were all coated, but no seasoning

We had a really good lunch on our break from work. There were families dining there as well. Since it's new, some of the staff were trainees and they were slower than what we're used to at a KFC but I think that with time, they'll improve.

This KFC is the worse I’ve ever known.. so many orders have been wrong here. Today I nipped on my dinner for 2 flaming wraps. I got one turned back told them then got a wrap which was cold but BBQ. I’ve just got back from staff being rude specially the one female. I ordered two Krushems got home it was over flowing just the Krushem mixture and a tiny bit of ice cream but previously that day I ordered the same one and it was all ice cream. When I got to the window I explained it was wrong as I got one with just ice cream. The young boy then though I’ll give her ice cream and say the Krushem machine isn’t working. But I’m not stupid. The girl came to the window the very bad attitude not thinking I’m a customer that’s been a few times and consistently wrong orders and wasting petrol going back and forth. Just to be given attitude and her saying things about me whilst I’m sat there saying ‘I’m so f**ing peed off. Her thing, her that.’ Disgusting food even worse staff. I even said to her it’s nothing against her just it’s happened so many times it’s frustrating. Still gave attitude. On top of it all you have to wait 20 minute to get served. Defiantly going to head office about the young girl.

First visit my chicken was so dry it was gagging!decided id give it a second chance and my chicken was pink a5 raw in the middle..i spoke to staff who tried to say it was marinade ..when it was a plain fillet burger!

I've had KFC before and always enjoyed it. Today we went to rjw newly built KFC and we wi never go again. The chicken burger was dry. We got the bucket of 20 wings which were awful. They were coated too much and were overcooked.

After a great family day out, We were all hungry and tired, so unanimously decided for KFC drive-thru at Frontier Park.

Got to be worst service ever had.. col sanders must be turning in grave. Shad kfc..... ???????????? Preston !!!!!!!!!!!

Visited with my family, quite few people in store only 1 person on the till. (A member of my family had informed the staff prior to the rest of the family’s arrival that there will be more of us) we all placed our orders at 10pm, 20 mins later they told us they’ve switched the fryers off and weren’t able to provide our orders, which they should’ve informed us before hand and we would’ve happily left and gone some place else. The assistant manager refused to speak to us, sent a trainee out to deal with the situation, when the situation escalated the assistant manager came to the front, whilst giving the explanation raised her voice to several members of the family and walked away and left the rest of the trainee to deal with the situation, which resulted in more than half my family receiving refunds and not getting any food.

I visited this KFC with 12 other family members and the way we were treated by the assistant manager was absolutely disgusting, the employees who took our order were perfectly fine and treats did with respect. We placed our orders at 10pm and knew we'd have to wait as there was 13 of us. Once we had all placed our order we went on to wait and then were informed 20 minutes later that they had turned the fryers off and at first we were told it would take 1.5 hours to turn back on. If they had told us whilst ordering they had turned the fryers off we would have happily left but they made us wait and then told us whilst the children who were under the age of 11 were waiting to eat. There was also a handful of customers waiting behind us but they had only 1 member of staff on the tills. We asked the member of staff what could be done they then told us we'd have to wait 20 minutes for the fryers to come back on, so we had been lied to firstly. Then we asked to speak to the manager on shift, she flat out refused to speak to us and sent out a trainee assistant manager. When the situation escalated the assistant manager then came out and refused to listen to my sister and then went on to raise her voice to 3 of my sister's. The assistant manager then turned her back and walked away from us and left the other employees to deal with the situation. If this is how she handles issues then she does not deserve to be anywhere near the business and is bringing the name of the franchise and owners down. Will not be visiting this KFC again and will advise other friends and family to do the same. I would rather travel to Preston and have any situations dealt with in a professional manner rather than the way we were treated today that too in front of other customers. The first 2 family members who had walked in weren't even greeted nicely either, they were greeted with "you can't sit there"

Took my son as an after school trip. Awful. Had to wait for ages for 9 pieces. When we got it I could see all the pieces were dark brown coloured and very small. They were overcooked and the fat they were fried in obviously needed changing. Rock hard and mainly wing pieces. We felt obliged to try and eat some seem as we opened it at home but it genuinely made me feel Ill. As soon as we took the lid off the bucket it was obvious it wasn't right. I don't understand how the employees couldn't see that. The attached photos really doesn't do justice to how bad it actually was either.

Bought a 14 piece party bucket for a family Mother’s Day treat......very disappointed.....chips soggy brown and greasy.....chicken dry and tasteless....the ‘famous’ gravy like wallpaper paste.....cost £25!! Didn’t return as looking by staffing levels it’s wouldnt have achieved anything but definitely won’t be returning 🤢☹️

Having ordered on screen we had to wait 35 minutes until food was ready! More slow food than fast food :(

First time at this KFC what a let down all chicken over cooked and dry - chips definitely yesterday’s reheated- straight in the bin - wanted coleslaw as side order and a 5.50pm they were all out of coleslaw!! Never go again no wonder it was empty - if you read this KFC you need to give us a refund!! Avoid people it’s rubbish!

This is the second time I have visited here and both times when I have got home there have been items missing from the order. I even asked them to double check my order before giving it to me. I have contacted the establishment and they have offered to give me the missing items next time with 15% off my next order. Although this is a kind gesture, I should be able to have faith that my order will be complete. I have tried twice and after I have collected my missing items I will not be returning again.

Called in for take away meal, we were there for 40 minutes plus waiting for our order.

We tried their new chips skin on fries which were a success along with their popcorn chicken. Service was fast and efficient it was also very clean despite it being lunch time.

We went one afternoon for lunch. The space is great, good parking and clean inside. Service was fabulous and fast, loved the fact that it was very clean and tidy despite it being lunch time