McDonald's - Hyndburn Road in Hyndburn

* food is not healthy and full of chemicals * service is self service *Atmosphere is not to my liking Toilets were not particularly nice and were smelly. Never again.

Horrendous service, had a wrap missing from my order and no one answered the phone, the AI virtual customer service assistant is a pain to use and I had to call Uber to request my refund. Next time: turn on the phones and answer, or better yet put the correct things in the right bag ☝️

There was a peace of plastic in my drink and I choked on it

Alexander was a very helpful n pleasure to deal with.

Bad experience ordered food got home to find half of it was missing rang up they took my details Said when passing you can collect no problem so on the next visit I asked the question and to be told they have no details regarding this very unprofessional for a big company 😔

Great mcdonalds friendly, clean and a good meal far better than the other mcdonalds around its area. The staff cleaning and serving are excellent never been to a cleaner mcdonalds .Mcdonalds should be proud of the staff at this location.

Wouldn't give any star came with grandchildren waited 25 minutes cause to buisy serving just eat drivers when the actually give us our order bloody freezing cold no point in complaining the manager was so rude to another customer because of same reason

The staff are always helpful. And the food is tasty and fresh

Mcdonalds is mcdonalds. Milkshake machine was working at least

Had double sausage and egg. Added another sausage and extra cheese. Very tasty

Never get the order right every time you go

Yearsterday I with son eatting here ,very busy young girl and young boy service very good, because child mum gooles setting wrong location .so paid bank card, but location can’t find child mum food , in Accrington McDonald reception young girl help child mum settings location, yearsterday Accrington McDonald very busy fully booked.

Always fast service and a friendly smile

Was in this morning to witness one of your lady managers swearing at the top of her voice at another fellow worker in the middle of the restaurant in front of all the kids not very professional to see

Never seem to had an issue with this McDonald's, sometimes a bit slow but miles better than the other local ones by far! Will only go to this one locally.

Taking my nieces for lunch git a hot drink but wasn't very hot

Hello stop giving expired fries prize vouchers . Thank you

Re charged grabbed a snack n a much needed drink break before walking on the canal

Good atmosphere, lots of seats, took around 10 mins for my food, meal was yum and not overdone. 👍

My advise would be to drive a different one. Staff are incompetent, customer services is non existent. Food is never warm and the place always looks a tip.

Has much has the food is so good I think it time I stopped ordering from hear, has every time I do there's always an item missing, and I no you can get your money back but I just won't the food I order xx

I have a double cheeseburger meal. Or sometimes a happy meal. If not much hungry.

Good place for a quick bite to eat before going to the cinema.

Wow the prices have shot up! This is no longer a food option for me they've just outpriced themselves this restaurant is also now charging for sauces too. People vote with their feet and I think they'll lose a lot of custom over this. It's now cheaper to have a pub lunch and certainly more filling

It's good here staff very friendly.

Heartless people who work here. Made my child cry.

You are being boycotted internally!..somebody in the kitchen is doing whatever they can?? to boycott your business... check your staff members agendas....my internals have been boycotted from your food all morning.?????

Not as good as some of the other McDonald's due to the temperature of the food, fries are usually hot but the burgers? Although when ordering a breakfast everything is fine. Having a drive through won't help tbh 😕

Arrived at 7.15 am. Almost empty store, plenty of staff. Toilet floor dirty, sink dirty, two toilets out of 3. One not flushed, other had skid marks. Restaurant area floor greasy and not clean.

I ordered a Bacon Roll and was served a breakfast roll, which contained egg,bacon and sausage. Eggs make me sick so I can't eat them! When informing a member of the managerial staff, explaining that I ordered a bacon roll, to my surprise I was told that there was bacon on the sandwich🫤. I explained I didn't want it and left the fully paid for meal on the counter, and made my exit, with a reminder of why I don't usually visit McDonald's 👎 The star is tor the toffee latte, loved it 🤣

Accrington McD's has let me down today they served me the most burnt and rank fish fillet in the fish fillet meal the cheese was hanging too far off the fish fillet the fish fillet wasn't even sat squarely central to burger bun it was off skew it was an awful fish fillet meal the only thing right was the fries and the banana milkshake I don't know if I should go back and let them redeem themselves or stop going to Accrington McDonald's but I've been after sooo long there was no need to burn my food with a purple 💜 present too

Food cold 17 minutes to get food cold and wronge order when got it 3 unhappy kids

Dropped in there after delivering some stuff to Blackburn... wasn't too busy when we arrived. The automated ordering boards worked well and the food was quickly served, hot n tasty although the hot chocolate was off the menu so had a caramel coffee which wasnt great. Became very busy as we ate... Only negative is that my partner said the woman's toilets were pretty disgusting.

£14 for a breakfast order for two and you think I should pay 10p for sauces. Probably to fund the lunch menu for your incompetent and rude staff.

Absolutely awful place. Constantly missing burgers out of orders and never answer the phone

A well known nonce works here -_-

Last visit food looked thrown together all over the place

How can you say youre open 24 hours, when arriving on foot at 22.35, said you are closed. Look at your own opening hours. Clearly states the restaurant and lobby hours are open 24 hours! Edit your opening hours, 24 hours if you drive, if you don't we shut at what time? Ooh look at us, we are there when you fancy something to eat, apart from people who don't drive or who are more sensible not to drive when having a couple of beers.

Placed an order tonight on Mcdelivery and not only has the delivery driver delivered it to the wrong house - he said he would come back and fix the problem to just block my number entirely!! the restaurant won’t even answer the phone either, absolutely disgraceful behaviour! AVOID AT ALL COSTS

As good as a mcdonalds can be, service is good but often mix up the order and get it wrong.

I should come down there and throw my whole order at your incompetent staff today. Absolute joke. Scruffy as

Fairly fast service, but getting correct order is hit & miss.

Ordered on just eat for breakfast this morning. Delivery driver was lovely and can't fault him. We opened the bag to find that 3 hashbrowns were missing. Every time we order from here or go in its always something that's wrong or missing. It's like the staff can't understand what they are to do. If you don't wanna work there quit instead of bringing the business down causing them to lose money. Better managers are needed to keep staff motivated and driven to provide excellent customer service rather than annoy people off by getting the order wrong so they have to come down anyway to get it right. I have done this several times in recent years so why have just eat if you gotta go down anyway. Pack of monkeys could do a better job than this bunch

Ordered breakfast just before 10:30 and cancelled my order even after waiting more than 30/40 mins for it, waste of time.

Always have issues paying via the app at this store.?

What a joke of a place yet again messed up my order I stated no sauce no cheese on my meal when I returned home had everything on that I stated not to so i return back to there request a refund to which they only partially refund the price of the burger not the meal and they didn't supply new meal for there mess up waste of time this place don't bother with it go else where this is my previous review My new review is still. Rubbish yet again been four days on trot no mc flurry why not show on advertising board wat u don't have on so u don't have to go thru drive thru

I used to love enjoying Mcdonald food but! The size of the burgers has shrunk to a point that only desperation will I go again.

Disgusting Un Cooked Food Delivered AVOID This Place It’s Not The First Time They Messed Up This Is BAD !!!!

This must now be the worst Food: Never have milkshakes or hot chocolate. There is a promotional hot chocolate that you can't order. Service: The click & serve bit is always full of empty cars or delivery drivers Atmosphere: Mcdonald people vaping inside and staff not saying anything to them.

Terrible series you pay for sauces and there never ever there iv paid at least 50 quid in sauces and never received any in over 2 years!

Utter joke just been today again and they haven’t put my big mac inside the bag only seen it home this is not the first time this happens in here Make sure don’t drive away before you check your bag !!!! Horrible staff horrible manager just the whole serving time is a joke ! Management should be change !!!

Myself and my boyfriend went to mcdonald’s to get nuggets and the cheesy dippers. My boyfriend has ended up severely ill not being able to move out of bed, being sick every 5 mins, will definetly NOT be going back

Ordered Big Mac, big and cheesy meal, vanilla milkshake and chocolate milkshake. Only received Big Mac and Big and Cheesy without the chips. Tried to contact McDonald's but line was busy, probably with other dissatisfied customers.

Ze względu na zimne jedzenie nie rozpuszczony ser nawet przy osobistym odbiorze

Food cold. Burger had lettuce on when asked for plain. Messed up order

Drive thru service was very slow and unprofessional no hello no thanks drinks were half the cups and staff was unpleasant and was keep saying I can't i can't even though the food is cold and drinks were half empty. Manager was good who luckily was there to help normally no Manager for service. The main part they never have milkshake.

NOT open 24 hours unless you can use the drive though. Not sure why they leave the doors open though?

Ignorant clever mouthed kids taking your order who don't listen to what you have told them but go blindly rabbiting on about going large and would you like anything else but cannot even repeat your order back to you , no manners no please and thank yous no hellos and am glad I have stopped spending my hard earned money in there.

Wouldn't really say it's inconsistent. You're experience here is usually dependent on the time of day you order food, mood of the staff, and whether the food is fresh.

Dearer than other MacDs for meal deal. Wanted 10 p for ketchup. Surly surfaced staff. Going to drive a bit further to Clitheroe, which is totally the opposite.

15 minutes to get though drive through and when I asked for some bbq told that it's 10p!

Mcdonalds how mcdonalds should be, attentive staff reasonable food and they get your order correct

Far and away the best McDonald's in the whole of Accrington. Exquisite burgers, side orders and desserts. On my most recent visit though, I opted for the Filet-o-Fish:  A succulent fillet of wild-caught Alaskan pollock, lightly coated in a crisp, golden tempura batter, topped with a tangy tartar sauce and a slice of melted cheese (an unusual variety, possibly Belgian), served on a soft, toasted steamed bun. This was accompanied by a side of thinly-cut fries, doubtless made from fresh potatoes and cooked to perfection in rapeseed oil. A classic. A wide range of carbonated and chilled beverages is available, as well as tea and freshly-brewed Arabica coffee. I chose Sprite without ice, a sparkling and refreshing beverage, made with natural flavours of lemon and lime, and sweetened to perfection. A perfect balance of crispness and sweetness, that quenched my thirst and invigorated my palate. I followed this with a McFlurry: an elegant, bespoke paper dish filled with creamy vanilla soft-serve dairy ice cream, swirled with a choice of crunchy toppings - I chose Oreo cookies. This dish was a rich, indulgent and satisfying treat. The décor is stunning in bright, shiny, man-made materials, almost out of place for the town. Dress code casual, although I did notice many of the customers were real trendsetters, a fascinating subculture of British society with colourful and distinctive fashion choices,

Made an order online with the app 30 mins later order cancelled due to no milkshakes after 12 hours at work to sit down get tea watch a film without food and then do with nothing is very poor Phone then ignored and ignored following morning. Hungry family without food

Outrageous, ordered takeaway, half of the order was missing...

Drive Thru will now be Drive Past! Not only does this Macdonalds charge 30p more for a Meal Deal than other MacDs (drink is, included but you have to pay for it!), asked for ketchup at the pickup window to be rudely told "you can have one ketchup and that will be 10p" Don't need to say I didn't get any. Won't be back here. Would rather drive a bit further to Clitheroe, where service is much friendlier, meal deal is cheaper and we haven't had to pay for ketchup. Bad show Hyndburn Rd MacDonalds. No wonder you are so quiet these days.

Drive Thru will now be Drive Past! Not only does this MacDonalds charge 30p more for a Meal Deal than other MacDs (drink is, included but you have to pay for it!), asked for ketchup at the pickup window to be rudely told "you can have one ketchup and that will be 10p" Don't need to say I didn't get any. Won't be back here. Would rather drive a bit further to Clitheroe, where service is much friendlier, meal deal is cheaper and we haven't had to pay for ketchup. Staff are a bit couldn't care less too. Bad show Hyndburn Rd MacDonalds. No wonder you are so quiet these days.

You can't have an order, unless u drive before 6am. Even if stated to be open 24hours. One sarcastic member of staff , even pointed out that's why it's called a drive throw. How to lose customers. I won't be using them again. Shame as I work local and start early. Bet there are plenty customer who are up early and don't drive.

Ordered online. Got it completely wrong, we tried ringing them but went straight to answer machine (which means someone has to press decline) and or they just let it ring out. First call on Monday morning… Trading standards and McDonald’s head office uk

Three times in recent weeks I've been to order food and had to wait ages to receive it staff are too busy with the delivery orders. I always order on the touchscreens and wait for my order to be made up. Just ordered 2 mc flurries yesterday and after twenty minutes managed to catch a server's attention and ask where my order was. Gave her the number and a minute later she came out with my 2 mc flurries all melted. Seems the order was made up ages ago it went to the drive through window and was left there when it wasn't picked up. The staff are too busy to serve the public as all attention is directed to the just eat, deliveroo and uber orders which itself is chaotic. Loads of delivery guys hanging about taking up tables waiting for their orders and taking up all the parking spaces. Often wonder if they have the correct insurance on their vehicles (business use) Accrington Mc Donald's you are a disgrace I will go elsewhere in future.

Forgot pretty much all my order and then no 1 answers the phone, absolutely ridiculous, what's the point in having a phone if you never answer it

Nipped to the drive through quickly to grab something quick before going to pick my child up from nursery. Such slow service, made to wait and another car that arrived 2 minutes after me was served immediately and went ahead in front of me. Absolutely appalling, won't go there again. Turned round a left

Still don't feel they want you there, but food was better this time and actually got my order right this time.

Missed items from delivered order , won’t pick phone up .. shambles

I bought 5 meals for my work colleagues as a treat, and paid at the first window and the lady who served me was very nice. However when I collected my meals at the last window I asked for some sauces and the lady was very rude and obnoxious. She wanted 60 pence for a barbecue dip, I offered to pay on my card and she said go back to the first window as she can’t take payment…. I will leave it there

Got food and nice and peaceful!

Terrible service get better staff at least tell them to pay attention if someone orders no cheese on the burger and it even say on the wrapper NO CHEESE, do not put cheese on... by the time I found out the had put cheese on it I was half way home so I had to go all the way back to get it changed...Pisstake especially on this weather.

As a veggie always have a mcplant. Great place but spoiled by youths being antisocial as always. 5 come in and one buys some fries , and thru take up 3 tables. No respect.

Food came upside down. Not very good customer service, took a while for the food. Really disappointed with McDonald’s Accrington.

Excellent! Staff are awesome and the place is exceptionally cleaned! Friendly and safe dining superb

Amazing food and good for the price

Shame you need to pay for bbq souce even you buy a meel, manager said they have different franchise... Shame

Right by a long viaduct. Quite a interesting place

Just don't understand how hard it is to get an order right when you're reading it off a screen! Yet again, another Just Eat order, and there's missing food items! Waited over an hour to have food missing what has been ordered, and it's just not on! Will not be ordering anytime soon, until they can actually work out what they're doing, and can actually get the order right for once

Ordered 20 nuggets with sauces on just eat and got 20 nuggets only cheers McDonald's

Brilliant mcdonalds. Staff are amazing. Very clean as well

The food was not hot when it arrived which was disappointing. The server was friendly and efficient. It was fast food so it did arrive promptly.

The usual prompt service. Clean, and tidy place.

Incapable of getting a just eat order out right, ive had it all, complete meals missing, no bacon, pickles and sauce on a bacon Big Mac before. Missing drinks, no sauce almost every time, had orders without fries, had order where I got the frie but they weren’t even half full. Don’t waste your time ordering a just eat order from here. I feel like McDonald’s food now days is just sad, I feel sad ordering, sad answering the door, sad looking at it especially as everything looks dreadful, sad eating it and ashamed after.

Well what can I say. Not been to a McDonald's in a while so I thought I'd try this one in Accrington whilst working there. Staff lovely and friendly. Disappointed with the food. Fries luke warm at best. Our double cheeseburgers were cold to the touch. I don't know how long they were stood before being served to me. Safe to say i won't be going back again. Cold food ain't great. Nice staff. Rubbish food.

Correct order and ready quickly!

the charging ports dont work an im fumin. their fault my phone died .also they dont clean the tables and its rank .

everytime i come in im waiting 15 mins for a burger. And sometimes just a drink! really slow service

I've been to Mcd's drive through and every time I make an order, "sorry, the Milk shake Machines broken" (apparently this is code for, it's being cleaned and has to have a super heated clean every 24 hour for some reason). So, get another one that runs alternately! Especially when you only want a milk shake and then have to continue the drive through gauntlet, empty handed! And your order is usually cold & incomplete.

I was stood in the shop with my boyfriend at the time, we waited for at least 25 minutes inside the shop for our food, which came wrong. But the worst part of our visit was how the staff speak to the drivers, they had at least 40 bags on the side waiting to go and the staff would not give them to the drivers, instead they belittled the drivers and tried to patronise them infront of a long line of people waiting, there was a young lad, slightly different uniform, surely couldn't be a manager. And a young short girl with dark hair. Absolutely horrible. I will never come back to this store even thought it's the closest one to me, when I order from now on it will be from another restaurant. My food wasn't bad at all but the staff literally make me leave really annoyed and irritated as to where I could not even enjoy my food. The poor drivers.

All staff very polite. Sometimes chips could do with being hotter.

Went at around 6pm and waited 25 mins for a chicken burger and a happy meal. It seems that the ubar apt orders take preferenceb there were too many deliveroo drivers waiting for orders they took up.the whole right hand side as u come through the door and didn't move so we struggled to get in, and then when they went to collect they just took up all the front counter , my order was shouted and I couldn't collect as they had put the bag on the counter to pack up , none of the staff seemed concerned about this, and I found it really frustrating , you need to create a separate area for drivers to collect orders as they are just rude , take up seating are as threy are just standing in seated area waiting and also impacting on response times for actual store customers , I have also been sat in these areas and then loads of drivers turn up and just stand around you but think this has been my last visit, it's beyond frustrating 😤

Worst meal ever from there they forgot some of my order went back no apology, all family meals cold the big mac looked like it had been throw together had to warm them up in microwave won't be going back.

Been to accrington McDonald’s tonight ask for a quarter pounder meal payed for two bbq sauces what is rediculess that they charge for sauce got home thy gave me a mc plant burger what I wouldn’t feed to the dog the fries was iced cold the drink was full off ice witch I did ask them not to put ice in try’ed ringing them and thy want pick up so I’ve been and wasted my money for something I did not want to eat it’s a joke a proper rip off shame on use McDonald’s I won’t be coming back no more and do me a favoure ask your staff to stop from picking there nose and we’re hair masks filthy low life’s

Worst McDonalds I’ve ever been to, attitude stinks on all the workers this includes managers, take the absolute pi** no Mayo on a Mayo chicken went back and then out about 3 tons on it, went back to where I got looked at like I was in the wrong, no compensation after returning to the drive through 3 times, also had the cheek to laugh at me when I said there was too much Mayo on, asked for a manager where I got told to wait til 4:30 in the morning, the time now is 12:12 , absolute shambles and I won’t be going back, bunch of belle***