KFC in Leicester

6 pieces of chicken missing! Check your order before leaving as we were accused of lying to get extra chicken. We wouldn't travel 15 miles to receive our correct order. Manager - Jay - was rude and showed no remorse for his restaurants error. Will never visit Waterside Road KFC again, there are other KFCs who I could give my money to.

The service is very poor. Waited 25 minutes for a take away order when I complained about the wait there was no apology. To make matters worse they forgot to put the fries in the bag. NEVER GOING THERE AGAIN. it seemed as though Just-EST and Deluveroo orders had priority. Surely the shift supervisor or manager should be monitoring the waiting times.

Spent over 40£ and had the most upsetting food “pardon the pun” this was at the A46 services branch. We have also had poor service with them in the past. Food was greasy and we all suffered severe food poisoning That’s us finished with them!!

Extremely disappointing, waited 1 hour and 5 minutes for my food, when I approached the window after 1 hour then drive-thru assistant shouted at me and said it wasn’t his fault I’ve waited over an hour, the driver in the car next to me was outraged with his attitude and told me to call KFC and make a formal complaint. The worst thing is I did and I got a generic email apologising and not actually addressing any of the issues raised.

Terrible service, I was told I could only place 2 orders via drive thru… if I wanted to order more I would have to come in to the store. To which I drive to McDonald’s instead. I’ve always had problems with this KFC forgetting food, taste of food cold, wait times. This is the last and final time. The manager has a lot to answer for and needs to pay an interest in its businesses.

Home from home for us. Client is autistic and loves this place. Staff and food is brilliant. Standards so good clients 81 year old mum is placing her order before we leave the house. They really are the best Rice boxes and zingers served by a fantastic team. Very busy place and a team worth their weight in gold or should that be fillet burgers

Friendly staff which accounts for all the stars given. Unfortunately the food was an entirely unsatisfactory experience. The fries were cold and clearly over cooked, whilst the chicken pieces significantly smaller than expected, the gravy underwhelming.

I often stop for a KFC and my preference is the Mega Box. But I don't want gravy, I want beans. last week they were swapped, no problem and no extra charge. Today, the grumpy manager (?), when asked by the very pleasant worker seeing me, grunted no. Inconsistent. make your mind up.

I went today for lunch and it was packed, no social distancing, no masks, no clean area, slow staff but good price

Hi all, I have meaning to share my experience at KFC for some time and have finally got the time to do so, so here goes after a half at work I came to a hungry family which decided they wanted a bucket of KFC, so we ordered a large KFC bucket and few other bits and and pieces. Then the order arrived we opened up the bag and they had given us a completely different order and when I called they refused to take it back. will never be eating there again what a waste of money and a upset children.

Ordered chicken and they gave me hot wings and the wait was quite long. There were staff who just stood around talking

my order was messed up, had to join another que and wait all over again for no fault of my own, staff where very rude and un helpfull, had 2 things missed off my order. took my 2 year old to the toilet and what a foul smell and sight. will not be going again.

Came here for a quick bite to eat and it wasn't that busy that's why I came in but was better than the last time maybe that's why it wasn't as busy. the food was hot and tasty so would come back.

Omg was absolutely shocked .went in yesterday the restaurant was filthy food all over the floor all tables dirty the bins were overflowing I've never seen anything like it .my feet were sticking to the floor from spilt drinks.. was like going to a kfc in a third world country. Disgusting

The service was appalling, the man (ISHTIAQ) on the microphone didn't understand a word I was saying. I asked for a large meal and received a regular, which I had to wait another 5 minutes for replacements and had to pay 50p. They are always understaffed and never ever say sorry for the wait, and their customer service is disgusting. I got home (5 minutes away) opened my food up and it was stone cold, even the gravy!! The chips were soggy and bland and the burger (festive), which I excited for, was again, stone cold and the bun had been crushed and abused (like my appetite at this point). ISHTIAQ was extremely rude, telling me I didn't ask for a large and just spoke down at me when I corrected him. I am extremely unsatisfied with the service, food and quality of this place. I am giving the store a call and I won't be visiting again.

You can always get your usual KFC favourites. However there always seems to be a delay on service at this store.

I went and got a fillet tower burger meal and they took so long to make it. After I went to order something for a family member to take home and 1 chicken drumstick took about 10 minutes

It’s just getting worse. The food is great but the customer service is awful and I can’t believe KFC is not doing anything to improve customer experience as mostly all the KFC in Leicester are having such low ratings. The staff is all over place,...

I wrote a review in February about kfc having improvement but it’s gone down hill again. A mini fillet burger takes them 10-15 minutes and staff are rude and slow. Also prices need to be dropped

Absolutely terrible. New touch screen order system doesn’t feature all products. It’s been in 2 months and staff don’t know how it works. It allows you to order and pay for food they don’t have stock of.

Food took over half an hour for a very small order, no apology offered ands drinks were under-filled. When we pointed this out there was no attempt to remedy it.

came here with my son for lunch the bank holiday Friday the queue was out the door and there was one serving was terrible the time we had to wait then ten minutes into our wait they told us they had no chicken on the...

Me and my friend have just went to kfc in Hamilton and got the same thing we always get.. zinger box meal which comes with 2 hot wings! We both took one bite into the wings and were disgusted at how the chicken looked inside!!!...

My 1st visit to a KFC for about 10 years. Just stopped overnight on Sunday night and needed a quick meal before settling down for the night at the B&B. Lots of choice and the server Kulwinder was a great help and the food was...

I’ve been here four times now and every single time I feel like I’m eating rats in a council house. Staff are not helpful, overflowing bins, always slow on food, basically an all you can eat buffet off the floor. No napkins or cutlery. PLEASE...

After a few hours of eating the meal I got terrible pains in my stomache and diarrhea and felt awful, i hadnt eaten anything else so it was definately the food from there, Other friend have said it's a filthy place and they have felt...

I very rarely have takeaways but do enjoy a KFC. I have just had a couple of pieces of chicken and chips from here and it was dire KFC are known for their secret recipe coating, this was completely bland and dripping in grease and...

It used to be the worst place around.now they have had a big improvement, new staff and service is quick. but prices are still a Little expensive

Entered drive through and finally got food after 33 minutes. Absolute joke of a set up. Franchise needs removing from them.

Staff don't have a clue. The service is incredibly slow. After a 30 minute wait I got home and the order was wrong. Would suggest training for the staff be re done.

I went with my children and ordered them the popcorn kids meal (x2) and myself a burger meal. The queues was all over the place, so I was trying to order our food and mistakenly queue jumped as I thought people in the other messy...

I am very shocked to read so many bad reviews about this restaurant after having such a positive experience. Although the service wasn't the fastest, the staff themselves, especially one member of staff called Claire was extremely helpful and polite and made the experience more...

I ordered a takeaway via Deliveroo, initially I was told 15-25 mins.. 1hr plus it took... the poor delivery driver was waiting for half hr for them to get it ready.. shocking, won’t be bothering again

To put it simply avoid this kfc at all costs under staffed. The drive through is an absolute joke I’ve been three times on three different times in the year every time minimum wait for half hour no apology nothing disgraceful.

I understand what its like to be busy but they need more staff! you can't expect the drive thru guy to take orders and serve and help out on the front tills too! SLOW service due to being understaffed and unorganised. Don't even bother with...

Thai branch doesn’t even deserve 1 star. Possibly the worse kfc I have ever visited...they put on offers but can’t seem to fulfill their promises. Extremely poor service, couldn’t care less attitude from staff. Left waiting 55 minutes for a basic order but no apology...”we...

Me and the wife always used to look forward to having Krushems however the last couple of times it tastes like water with Oreo, BRING BACK THE OLD KRUSHEMS!...Chicken is okay.

As there was a Friday tailback on the M1 I chose to pull off at the LFE services on the M1. For a change I chose the KFC unit. The staff were friendly but, as it was the rush hour, the queue was building far...

Service is poor, understaffed, messed up order, unnecessary time waiting orders incomplete... not sure why people come here. Staff don't care about messing up orders. Will eventually close down unleas things inorove drastically.

Had to wait 15 minutes in a que to place an order Whist staff were ignoreing front of counter customers to serve drive thru customers, when I complained staff were rude and unhelpful, and the restaurant was littered with rubbish, all in all not a...

Absolutely appalling service! I’m sure there must be only two people working at any given moment at this place. On more than 5 occasions I’ve sat in the drive through for longer than 20 minutes and on one instance almost 35 minutes. Fast Food my...

Difficult to say how disappointing the KFC outlet here was. Have been here several times over the last 12 months and it’s generally served what you’d expect to a good standard. Whatever has happened here in the last month has turned me and my chicken...

Waited 30 mins in the drive through queue at this place only to be told that the chicken zingers will be a further 20 mins! Complete bunch of incompetent workers how are they even still operating?!

We’ve been to the Hamilton drive-thru a few times and have never had anything but slow service from staff who appear not to be bothered about anything! No pleasant greeting at the order point, dull response, no please or thank you. Always a wait to...

I visited the KFC in Hamilton Leicester on Wednesday in the evening, the wait time was really long as they were waiting on fresh chicken to be cooked as we were in a rush we were really frustrated by this however a young girl called...

Went in for sit in but, couldn’t find a single clean table, people are getting messy now days. But service was good and fast 👌

4th time now I've bought a wicked zinger tower meal from this branch and found the middle of the burger brick hard Not going back

We visit Hamilton regularly and fast food outlets are ideal but on visiting KFC on Saturday we were disgusted at the amount of discarded food and papers discarded all over the floors as well as spilt drinks. We moved tables just to try and sit somewhere reasonably clean. The food was fine so no issues there but what is going wrong with basic cleanliness and hygiene not to mention slip hazards.

I went to KFC last night and ordered a fillet box meal with 4 extra hot wings. Firstly it took 10 mins to take my order as the poor Muslim guy was the same person taking orders AND serving them and taking payment!! HIRE more staff!!! secondly it took another 10 minutes paying and waiting for my order so in total it took 20mins for a drive though!! ridiculous

Just drove 4 miles to Hamilton KFC.. for a drive thru meal..on placing my order I asked them to provide 1 extra tea bag as i like my tea strong..But i was flabbergasted and angry when they told me that they would be charging me an extra £1.09 for the privilege..I spoke to the manager regards the charge..but he stuck to the price, despite me explaining that i was a regular kfc customer over many years..I admit i did give him some verbal..and told him where to shove it..So don't ever ask for any little extra at KFC..Because it will really cost you..I wont be back for sure..KFC have just lost another long term customer...plenty of other fast food outlets to choose from..and KFC need to realise that.

The store was not particularly busy, however it still taken over 16 minutes from placing my order to receiving my food. The order I placed was only for a simple meal and a drink. It felt like the store was understaffed.

This place is a joke. I've been here 6 times in 12 months, so not a lot but every single time I can remember going through drive through and having to wait almost 20 mins! The young Muslim girls working their ( they wore a hijab) don't have a clue about service and professionalism. Never going here again. People their is a great McDonald's just up the rd and it's super quick with great service.

Nothing amazing but it is still a good place to grab food. Sometimes the Drive Though take ages lol. I've gone of the chicken buckets because how greasy they are but the meals are nice x

Spent over ten minutes ordering as the staff didn't understand the KFC mobile app. Manager was useless and very rude. Food took another ten minutes. Hardly "fast food"!!!

Tonight was the worse id seen this restaurant the place was mobbed and the que was a nightmare so many orders taken and not anuff food been processed never seen the wee women work so fast and she was the only one giving the meals out wile one lad was standing slowley changing the bin.

As well as hot fresh and very tasty choices the staff couldn't do enough for me!! After a 41//2 hr drive this stop was a sheer pleasure... I ordered one of the usual buckets asking for particular pieces and it was dealt with without issue... Definately go again when in the area!!

Went in around 5 pm hardly anybody in. floor was dirty tables all greasy just un hygienic all round .

My partner and I visited for a drive through meal on the way home after travelling most of the day. We ordered a large bucket meal only to told there was no chicken. I wouldn't have minded if they were closing or given a reason why they hadn't any. We weren't the only ones in the queue and had to wait 10 minutes to be able to leave while the cars in front waited for there food or drink to be served.