KBS Kebab House in Cardiff

driver took 25 mins of me explaining where i live to get here

Very expensive for what you get. Portion sizes are small. I ordered a large shish and it was 6 pieces of meat. Food quality was good. asked for extra garlic sauce and nothing.

Everything was cole and milkshake was melted. totally dissapoited

Not worth the money £10.00 for a lamb shish with hardly any salad and 4 pieces of lamb . Will not be using this takeaway again

Food cold. Not what I ordered! And very rude staff. He hung up on me!!!!

The food came and it was covered in everything I had asked them not to put on. I called the restaurant to tell them and he told me to take the salad off and lush eat it 🤣🤦‍♀️ cheeky

Ordenó el XL cordero shish con toda la ensalada que costó £ 16. El tamaño de la porción fue una vergüenza absoluta. 2 trocitos de pepino, 3 rodajas de tomate y una dispersión de lechuga. Minúscula cantidad de cordero. Una porción de estafa absoluta al precio. Contactó con KBS para pedir que lo rectificaran y fue deshonrado con tonterías sobre que ese era el tamaño de la porción. No volveré a pedir desde aquí.

not as must topping as expected but was great tast

someone hasn't read the order properly and has messed up the order which is a shame as I order regularly

Even after ringing the takeaway, I was told that the food was on it's way. Delivery should have been between 7.20 and 7.40pm. The food arrived at 8.10pm. Really not acceptable

We’ve ordered from here for so long maybe like 10 plus years! Always have the best kebabs! We decided to get a pizza and it was amazing fresh hot and lots of toppings and cheese lovely crust, for the cheap price didn’t think it would be so large! Will Defo be ordering a pizza again! Kebabs are the best people saying the portions are small don’t think we’ve ever had this issue. And the garlic dip spot on! Nice fresh food and not at all greasy or soggy! Perfect pizza chips and kebabs wraps!

Food is decent enough but expensive and small size

Always amazing! Will order again

Lovely food as always. An absolute favourite of ours.

Says they delivered my food but they didn’t would never order off these again. Absolute joke. Apparently left it on my door handle

Decent delivery time but food was cold…also asked for extra sauce and it barely came with any sauce (doner kebab wrap with chips) safe to say I will not be ordering from here again, waste of money

Wrong order delivered, drinks missing from order and very rude on the phone. AVOID ORDERING FROM THIS PLACE

Awful customer service food doesn’t arrive for hours please avoid

the food arrived cold. pizza and chips.

Food was cold when arrived. Wrong drinks delivered, as for Fanta orange got Pepsi. Food cartons all squashed. Phoned shop to see where our order was- just told on way - no apology. No apology from driver. Really disappointed with service and food.

Ordered kebab about recently and was half cooked. Who would serve raw meat? It is a serious health and safety concern. They didn't bother to refund or offer fresh cooked food. Avoid this place at all cost. Needs to be reported to food safety. Can't be putting public in danger and get away with it. Either shut it down or learn how to cook and stay hygienic.

delivery left on wall by house. no notification from driver. boxes damaged crushed and food cold.

took so long to deliver no driver call option was available neither delivery track or status

really bad delivery time took over 1.5 hours

Not that late only 10 mins but chips were half cooked and soking wet.

Acabo de pedir 2 envolturas de kebab de pollo de KBS city road Cardiff, y eran asquerosos, sin sabor en absoluto, esta fue la segunda vez y no disfruté de la mía la última vez, pero debido a que la de mi marido estaba bien la última vez, decidimos reordenar, que GRAN error. El repartidor de "solo comer" no venía a nuestro piso del segundo piso para entregar, a pesar de que había un ascensor. Por favor, hay un montón de lugares de kebab, hazte un favor y obtén el tuyo de otro lugar, ya que esto era rango. Ni siquiera pude comer la mitad de la mía, el resto está en la papelera. Son 20 libras por el desagüe para nada . . . 🤮🤮🤮

My food never come really not happy

Can’t follow simple instructions what’s been ordered as I ordered chips with beans and got sent just plain chips without beans how hard is it to read something on a computer screen it’s not rocket science is it so next time I order I want the correct order please many thanks

2 hours late eadible only because waited so long not until we noticed it was really not great soggy and mildly warm

Nicest kebab I have had in a long time.

Order from here a lot always been lovely, rice probably best I’ve had meat always nice to!

Should have read these reviews before ordering, because they're all right. Ridiculously small portion for £13, and was meant to be a large! Food wasn't good either, unseasoned, tasteless and soggy. Missed something from my order as well. Unimpressed, avoid this place!

I ordered a “xl mixed shish” and it was the same size as my friend’s normal size kebab. I honestly don’t know why you pay an extra £2.50 for no extra in size The portions are very small anyway. I did call up to complain but the man on the phone basically said that’s what they serve and hung up on me. Don’t waste your money and if possible use Roscoes grill Cardiff bay, much better portions and service Only went to KBS as it was supposed to be quicker but was 30 minutes late anyway. Lesson learned

cold,,,,,no customer service from delivery driver no apologise not happy

usually love ordering from here but pizza was overcooked toppings we dry didn't enjoy it that much, usually one of my fav places to order from disappointed

We ordered a large shesh it kebab it came tiny with no meat! Cold and horrible salad! The large kebab was also tiny and cold with disgusting salad We rang them up and all they said was sorry we fix it next time and hung up! Absolutely disgusting service and people! Do not order from here! I wouldn’t even give them 1 star but I have to just to complain! Dirty

dont waste your money, poor service, very small portions, ordered a large lamb shish with donner meat, very small hardly any salad, cost 14 pound, very disappointing, dont waste your money, spoke to them, then cut me off, made a further 20 calls no answer.

Acabo de pedir donna shish grande y carne de donna, no pierda su tiempo, porción muy pequeña casi no hay ensalada, basura absoluta, me costó 14 libras. peldaños les habló y me cortó, he sonado 20 veces no responde. muy pobre.

Soggy, cold and a stingy portion of chips which was supposed to be large all just thrown in a box , kebab full of grease place has gone down hill massively was really nice when MO run it

Absolutely shocking my food was late and stone cold all the sauce was over the plastic bag ordered a large and was more like a small Even after being late seen the driver pull in went out told me wasn’t my door number for him to go looking to come back say was mine. Kbs has gone down hill so much it shocking

We paid for and X large Doner Kebab x2, it arrived and looked like a small, not worth the £10.20 on top of that there where no sauces so we couldn’t eat the food. Won’t be ordering again! Requested a refund also from just eat.

We’ve always ordered kbs for over 10 years wont eat a kebab anywhere else! Always comes hot and fast sometimes the portions are a little smaller than usual but it’s still good think it depend on who’s working but over all delicious food

Wrong food, had to go to the place to collet remake

all the food was cold and not very tasty at all

Fast delivery, very tasty shish kebabs. Highly recommended👍

Marked food as delivered but never arrived. Called them over and over and they kept saying it will be here in 10 minutes. Avoid at all cost.

Really nice first time ordering !

The worst takeaway we've ever gone to. Portion sizes not fit for a child. I would really be disapointed if anyone orders from here again. Not worth being advertised on Just Eat if you have no idea the money youre spending on no food

La comida nunca llegó y voy a obtener un reembolso con en 7 días es una broma si me preguntas mal nunca pidas allí de nuevo y la boca del hombre era otra cosa enferma mantenerte actualizado si recibo un reembolso ahorra tu dinero solo consigue tu comida de algún otro lugar

This place is awful there very rude your food don’t come on time I ordered my food 2 hours ago and this said to me my food left the shop 45 mins ago and then they tried to deliver me cold food shit take away

Order not arrived and restaurant not answering phone, outrageous will be contacting just eat

Food was late and freezing cold

Food due to arrive at 6.50. At 7.10 the app said 'enjoy your food'. I say, my food hasn't arrived. The restaurant changed the time to 7.30. at 7.35 the app says enjoy your food again and so I call the restaurant to find out where my food is. I'm told the driver will be another 8 minutes. The restaurant only 15 minutes away from my house and timings weren't during rush hour. No excuses. I ask for refund on costs, restaurant says NO because the driver was stuck in heavy traffic. Why bother lying?

Was cold when arrived and late

The actual burger and kebab was nice - they hadn’t sent the cheesey chips and normal chips with the order - so I rang and requested they send them out with the next delivery - 90 mins later and still no fries of any kind…..

asked for large, it was more like medium, chips were cold, waste of money

I always order from here but this time I had cheese on my burger which I asked to be taken out otherwise lovely

not the best hardly any meat mostly chips in one and the wrap was 60%wrap

Amazing food, delivered hot and fresh. Lovely driver who delivered food in perfect condition in good time. Thank you.

I've eaten donner everywhere, and I've never been to a more overpriced and stingy place in my life. I was so disappointed to see how they treat customers. I was so tired and hungry, so I didn't have the energy to argue with people in the place either, and I couldn't believe I paid close to £20 for two small boxes. I couldn't believe the lady thought the M portion was like 10 chips. Worse, I had a hair in my food. Donner tasted fine, but why is the portion unreasonable. Wouldn't come here again even if I was starving, and it was the last place open on City Rd. How is anyone supposed to eat that much donner with no chips. Ruined my night tbh. I'm genuinely still shocked how they saw me watching them and thought that was an ok portion to give anyone, especially a medium lmfao. The lady fried way more chils btw but she just left them sitting in the basket instead of giving me 2 actual portions. My husband literally had almost 90% donner left and nothing to eat it with....

Amazing after the first little hiccup, best kebab around i would say 💙

I order all the time from here, this time the kebabs wasn't very nice the done meat was very chewy and the chicken was very fatty couldn't eat them so won't have them again

Excellent quality, delivered hot and fresh and in good time.

Missing items, cold, and very very greasy

Pizza and chicken all squashed like it had been sat on,boxes all collapsed and chicken was rattling around in bag,hardly any flavour to the pizza,chicken just taste like grease

Wank! Used them for years but gone down hill slowly. Portion sizes are rubbish, timing on deliveries are rubbish, chicken doner is deaddddd! Don’t bother honestly.

Ordered 2 doner kebabs from here , it came undercooked and the portion is not good for the price.

Freezing cold no sauce and not what I asked for

We did not get the order still waiting

One pizza was good then other not much topping and burnt

Kapsalon was great, food was very hot which was great, Chips were a tad soggy but I think that was more due to distance of delivery than anything else, they had a nice flavour to them regardless, all in all, very happy.

Horrible servicio al cliente! Pedido a través de Uber eats, dicha entrega será entre las 7 pm y las 7 : 20 pm. 4 veces tuve que llamar al restaurante a las 7: 30 para que ellos respondan para decirme conductor será de 10 minutos. 8 pm Llamé de nuevo conductor será de 10 minutos, le pido el número de conductores para que pueda llamarlo yo mismo. Lo llamó a las 8: 15 y me dijo que llegaría en 10 minutos. ¡Ni una disculpa! 8 : 30 pm todavía no hay comida. Llama a la tienda y dijeron que el conductor no podía encontrar donde vivíamos, ¡así que condujo de vuelta a la tienda! WTF! Cuando llamé al conductor me dijo que estaría 10 minutos ¿por qué no decir si estaba perdido o por qué no decirnos que estaba en camino de vuelta a la tienda! ¡Pide un reembolso que dijeron que podemos cancelar en nuestro sistema pero no saben cómo obtener un reembolso! Así que ahora una hora después no hay comida ni dinero 👎🏻

That was my large kebab with all salad and chilli sauce. As a cheat meal i would have rathered cabbage water 🤤. But finally found some sauce and it was so sweet i got main and dessert in 1 meal 🥳. If u want to be severely disappointed and have ur night ruined i highly recommend this place.

Absolutely awful ordered a large kebab with all salad and chilli sauce if i could upload the photo it was dry meat a few slice of onion a lettuce leaf and 2 slices. of tomato. i wish i was over exaggerating i really do and the sauce.. we finally found it... Chilli please it was so sweet i thought i was eating a dessert. would rather cook than order for them ever agian and i would rather b tortured than cook so that says it all. i hope i was just unlucky and their quality is normally better.🤞🏼

Could add more salad. And sauce options in just eats app could be expanded

very nice kebab....wings were lush too...5 🌟

Very disappointing. Doner meat was very bland but at the same time quite salty. Large chips were £3.50 for a very meagre portion and why was there a service charge as well as a delivery charge? Won't be using them again.

It was okay nothing amazing and nothing special , £7 for two large chips is very pricey considering they were really tiny portions.

Cold food , no sauce on kebab , no cheese on cheesy chips . Will not be ordering from here again

When you place a collection order with a Brickwall who doesn't understand what medical condition means 🤐 callback and they have no drivers working on a Saturday night for redelivery Great service 🙄

Donner burger is missing from order...

Driver was brilliant. Went above and beyond to deliver my order after a slight mix up of delivery address from my part. Many thanks 😊

The pita bread was not fresh and had an unpleasant odor. It was disappointing as I have enjoyed KSB's products for many years. It appears that the quality standards have declined over the last few orders. I hope this issue can be addressed.

was really looking forward to this but was well disappoint, ordered an xl mixed kebab which looked like a small ordered nam bread as thay are the best and thay sent a pita bread which was shocking, this place used to be the best around but sadly no more.

love kbs food is always early, always hot and really nice

The food tasted gone off total waste of money I bury this regular so I know it definitely didn’t taste right at all had to buy more food as we couldn’t eat it I would really like my money back off this as I am disgusted with the fact I got given out of date food

Great , delivered early , food still warm , really tasty , well worth it

Gave pitta bread when requested naan bread

Slightly small shish kebab, however the taste made up for it. By far the best kebab I’ve tasted in cardiff. Please keep it up as I’ll be having 2 most weeks👍

Was delicious well presented will definitely be reordering from them again

Good over over cooked chewy and unable to eat really bad service as requested refund on just eat and no reply. Won’t be ordering from here again considering usually order from here the customer service is shocking

very nice, i enjoy the capsalon kebab very much

Spent £14.40 on a medium chicken shish it arrived with 4 chicken chunks and the tiniest amount of salad so disappointed do t offer delivery’s so close to closing it was ridiculous for what it cost

The food was tasty but portions are small compared to London and more expensive. No complimentary sauce provided as they do in London.

Really fast delivery and amazing food. Really recommend the Kapsalon!

Food arrived very late. Around 1 hour 20 minutes after I was notifies thay food was on its way. Looked nothing like the picture. Cold.

Wrong food sent out and man who answered the phone was useless. Lost a regular customer

little bit light on meat for a large mixed Donner but delicious none the less. pizzas are good too.

For the price I paid this is the tiniest kebab I've ever had. Tastey but its 75% chips and 25% meat with a tiny sprinkle of salad. Total piss take. Used to love this place but its changed. Dont waste your money - I wont again

Paid £11 for a Shish kebab it had 3 bits of chicken and 1 lamb kofta with one tomato, one strand of lettuce and cucumber. I had to cut myself extra salad. All the food was leaking everywhere in the bag and all sauces went of your husbands who don’t like sauce. I’m disappointed £50 for a kebab take away and we are all starving. I wouldn’t bother