KBS Kebab House in Cardiff

Ordered 2 doner kebabs from here , it came undercooked and the portion is not good for the price.

Awful customer service! Ordered through Uber eats, said delivery will be between 7pm and 7:20pm. 4 times I had to call the restaurant at 7:30 for them to answer to tell me driver will be 10mins. 8pm I called again driver will be 10mins, I ask for drivers number so I could call him myself. Called him at 8:15 and he said I’ll be there in 10mins. Not one apology! 8:30pm still no food. Call back the shop ans they said the driver couldn’t find where we lived so drove back to the shop! WTF! When I called the driver he said he’ll be 10mins why not say if he was lost or why not tell us he was in way back to shop! Ask for refund they said we can cancel it on our system but don’t know how you get a refund! So now an hour later no food and no money 👎🏻

Absolutely awful ordered a large kebab with all salad and chilli sauce if i could upload the photo it was dry meat a few slice of onion a lettuce leaf and 2 slices. of tomato. i wish i was over exaggerating i really do and the sauce.. we finally found it... Chilli please it was so sweet i thought i was eating a dessert. would rather cook than order for them ever agian and i would rather b tortured than cook so that says it all. i hope i was just unlucky and their quality is normally better.🤞🏼

That was my large kebab with all salad and chilli sauce. As a cheat meal i would have rathered cabbage water 🤤. But finally found some sauce and it was so sweet i got main and dessert in 1 meal 🥳. If u want to be severely disappointed and have ur night ruined i highly recommend this place.

Should have read these reviews before ordering, because they're all right. Ridiculously small portion for £13, and was meant to be a large! Food wasn't good either, unseasoned, tasteless amd doggy. Missed something from my order as well. Unimpressed, avoid this place!

Could add more salad. And sauce options in just eats app could be expanded

very nice kebab....wings were lush too...5 🌟

It was okay nothing amazing and nothing special , £7 for two large chips is very pricey considering they were really tiny portions.

Very disappointing. Doner meat was very bland but at the same time quite salty. Large chips were £3.50 for a very meagre portion and why was there a service charge as well as a delivery charge? Won't be using them again.

When you place a collection order with a Brickwall who doesn't understand what medical condition means 🤐 callback and they have no drivers working on a Saturday night for redelivery Great service 🙄

Cold food , no sauce on kebab , no cheese on cheesy chips . Will not be ordering from here again

Donner burger is missing from order...

Driver was brilliant. Went above and beyond to deliver my order after a slight mix up of delivery address from my part. Many thanks 😊

The pita bread was not fresh and had an unpleasant odor. It was disappointing as I have enjoyed KSB's products for many years. It appears that the quality standards have declined over the last few orders. I hope this issue can be addressed.

was really looking forward to this but was well disappoint, ordered an xl mixed kebab which looked like a small ordered nam bread as thay are the best and thay sent a pita bread which was shocking, this place used to be the best around but sadly no more.

love kbs food is always early, always hot and really nice

The food tasted gone off total waste of money I bury this regular so I know it definitely didn’t taste right at all had to buy more food as we couldn’t eat it I would really like my money back off this as I am disgusted with the fact I got given out of date food

Great , delivered early , food still warm , really tasty , well worth it

Gave pitta bread when requested naan bread

Slightly small shish kebab, however the taste made up for it. By far the best kebab I’ve tasted in cardiff. Please keep it up as I’ll be having 2 most weeks👍

Was delicious well presented will definitely be reordering from them again

Good over over cooked chewy and unable to eat really bad service as requested refund on just eat and no reply. Won’t be ordering from here again considering usually order from here the customer service is shocking

very nice, i enjoy the capsalon kebab very much

Spent £14.40 on a medium chicken shish it arrived with 4 chicken chunks and the tiniest amount of salad so disappointed do t offer delivery’s so close to closing it was ridiculous for what it cost

The food was tasty but portions are small compared to London and more expensive. No complimentary sauce provided as they do in London.

Really fast delivery and amazing food. Really recommend the Kapsalon!

Food arrived very late. Around 1 hour 20 minutes after I was notifies thay food was on its way. Looked nothing like the picture. Cold.

Wrong food sent out and man who answered the phone was useless. Lost a regular customer

little bit light on meat for a large mixed Donner but delicious none the less. pizzas are good too.

For the price I paid this is the tiniest kebab I've ever had. Tastey but its 75% chips and 25% meat with a tiny sprinkle of salad. Total piss take. Used to love this place but its changed. Dont waste your money - I wont again

Paid £11 for a Shish kebab it had 3 bits of chicken and 1 lamb kofta with one tomato, one strand of lettuce and cucumber. I had to cut myself extra salad. All the food was leaking everywhere in the bag and all sauces went of your husbands who don’t like sauce. I’m disappointed £50 for a kebab take away and we are all starving. I wouldn’t bother

They are very stingy. I have never seen them so stingy before in my life, and their treatment is so bad. I have come to hate the Kurdish p because of their treatment, their stinginess, and their very high prices. And now you lose customers because of your prices and your stinginess..

As others have said, it's a very small portion for the money, nice but very small. Also, this kebab house need to use aluminium foil to wrap kebabs when delivering so that they don't arrive cold. You're only a mile away. No excuse.

delivery was on time . food wasn't great though. chips were cold and stale . odd considering it was a early order from opening time. I didn't eat them in the end . the burger was ok but the bun was soaked in sauce and soggy .

Poor quality of meat very salty, wanted separate sauces but all the sauce was dumped on the meat.

delivery was on time, but I feel the food could have been better

Absolute stingy kebab house giveing meat rations out as if we was still in ww2 and they charge extortion for there small portions if your in Cardiff please check out Pizza Time or Andalucia both much better kebab spots and there actually willing to feed you the food is better quality and you get more for your money KBS you can do better!!!

Great chicken shish kebabs in nan bread

Worst portions in any kebab house in cardiff

This is a great kebab place on City Road. I usually get takeaways here and always go for the mix kebab. There's nothing to complain about—I'm always happy with the experience. The staff are lovely, and the customer service is pleasant. The food is consistently good. If you're hungry and a local, this place will definitely hit the spot. Highly recommended!

Should of had food delivery, my food is cold.... OWN FAULT THO.....

Absolute stingy kebab house giveing meat rations out as if we was still in ww2 and they charge extortion for there small portions if your in Cardiff please check out Pizza Time or Andalucia both much kebab spots and there actually willing to feed you the food is better quality and you get more for your money KBS you can do better!!!

the food was bland I had mixed kebab xlarge I've had this twice i told Boss this time round to fill the box up on the xl if your paying 15 pound for a xl kebab you dont expect half a box of meat some sad sorry looking chicken and small handful of salad on top KBS is absolutely stingy with with there meat I got more for less everywhere else I have been these people are rip offs do not buy from them please Try Pizza Time or Andalucia as you will get more for your money and at better quality!!!

Better than expected, the mix kebab was good. Donner could have been thicker. The mixed wrap with chicken was hot, but the donner was warm, which downgraded the vibe. Overall, I would still recommend this spot if you live locally.

Ordered 2 doner kebabs from here , it came undercooked even the pitta bread was. Phoned the restaurant to complain and they did not help one bit!!! Will not be ordering again from here.

Very delicious food and nice customer service always on time with delivery

Rapid delivery, was hot, tasted pretty good, and they listened to the order notes. Only complaint is got just a lamb donner instead of the mixed but that’s an easy mistake.

Great Service food was warm and delicious

arrived early and very tasty :)

Really enjoyed my first kebab from here ! Big portions tasty hot food ! .. nice delivery driver

Don’t buy from this shop it’s disgusting dirty place 👍🏼

The restaurant marked the food delivered before it arrived. Phoned the restaurant to be told it was on its way (10 minutes late at this point) and to wait 15 minutes, he proceeded to tell me he was busy and hung the phone up on me. The delivery time suddenly then changed to an extended 30 minutes. When the food eventually arrived 45 minutes late, it was cold, tasted awful and soggy. Drinks were also wrong. Could not get hold of the restaurant. Will not be ordering from here again.

Tasteless swimming in Greece do not order from her what a disappointment

Tasteless and hardly any salad, usually a much better standard.

food was çold chicken nuggets where over cooked an wrong drinks

The food was amazing, definitely worth it!!

The mixed kebab tasted undercooked, and pretty bland. The chicken kebab meat was the worst.

Food is quality but when bust can be late at time.

I've had take aways from here first couple of times kebabs were really nice,but last time we had shish kebabs my lamb was chewy,& very tight with salad,chicken shish were nice,bit tight on portion & salad.Pizza was nice too.

First call to KBS after going 15 mins past delivery time we were told, we are very busy it’s will come and got hung up on! After calling back 45 mins after requested delivery time managed to get someone to look into where our food was and got told another 8 mins (ordered food at 18.40 requesting delivery at 8.30, dont mind 10/15 mins either side but rude staff and an hour late!!!!) received cold food was just soggy!!!

Great product great service delicious kebabs,&;pizzas

Always great service and food spot on highly recommend

order at 17.50 and food delivered at 19.00 cold

Left on door step have waited over an hour for food xx

Quick and quality, would order again.

Restaurant got order wrong in the beginning and sent an incorrect pizza. To be fair to them, they sent a free replacement, but this was over an hour later and it was cold and greasy

We were a little tricky to find but the lad stayed on the phone with me until he found me. Food was still hot and it was delicious 😋

Mediocre at best greasy bland the chilli sauce, could’ve been ketchup first and last time I will order from this company maybe I should’ve read the reviews it seems to be very hit and miss very disappointed. Also for an extra large kebab it seemed very small The animals that died to make this would hang their heads in shape.

Second time there’s been a problem. Today hardly any chicken and practically no salad. Really disappointed.

Hi normally very good but cold this time

Absolutely perfect smashed that out of the bag. Thank you sz

chips under cooked and food was cold. disgusting. used to be a great take away

quick delivery, great food tasty and still warm loads of it definitely will order again , friendly service thank you

Ok delivery and food was warm. Just expected more meat in an extra large donner.

Beef burger patty was hard and chewy. Kebab had an odd taste and straight after eating I felt nauseous and wanted to vomit. I got sick a bit and had to throw half my food and could not finish it.

you can tell it was amazing hot but we had to take it out if the trays to microwave 25 mins late

Can I order same again now please

Not sure why the delivery was "on its way" for over half an hour considering it shouldn't take more than 15 minutes to get here that time of night.

Absolutely shocking .. ordered food .. over an hour waited .. phoned them and they said they’ve only just seen the ticket and haven’t even started it!! … absolute waste of time … wouldn’t recommend ordering from here!

Over 2 hrs late, stone cold, disgustingly rude staff.

Good food as always and excellent service and delivery spot on

Amazing flavour on the kabab meat

Delivery cost is a bit steep but the food is fresh and good.

definitely outdone themselves tonight!.. ordered 8:50 & delivered 9:05 top quality asusal!..😉👌

Perfectly done would recommend:)

So they surprisingly delivered wrong order, which is very rare sinse use quite often, but 1 qwik call and without any hesitation had another meal at my door within original delivery time!..👌😉 cheers guys see u again soon!..

Lovely food, but for £17 my portion was tiny, when I order a large kebab I expect the sides to be bursting! You even gave me a pinch of salad! Lovely but won't be spending here again.

the delivery driver did not deliver to the door I live on the 3rd floor and he was to lazy to come up the stairs I normally go down to collect my food but on this occasion I was on my own in the flat with my 9 month baby how was asleep in which I said to the driver and he still refused to come up so I had to get my baby out of bed as I can leave her alone in the flat not happy at all the driver was very rude

Food was great and it was delivered promptly. I was lead to believe by just eat that once it was delivered, There would be an online for tipping the driver. I'm still looking for that option. I hope I find it because the guy did a good job :-)

Said it was on its way took 40 extra from that time to arrive, didn’t meet any of my requests don’t even think they bothered to look and missing a meal! AVOIDD!!!

Firstly that woman who answers the phone should learn how to talk to customers and fix her attitude. She was rude for no reason. It took almost 2h for food to come which led to barely warm food.

I haven’t had a kebab for almost 6 months because I’ve always been let down but this place first time trying was amazing so juicy everything about it was hot tasty, delicious the delivery driver was polite and on time definitely will be ordering after the New Year. Thank you guys Merry Christmas xx

No worries these things happen - nice delivery guy

Tasty food, arrived early, perfect and polite handoff

Nothing was cooked properly. Didn't read side notes. Only positive is that they swapped an item for us.

Food was very undercooked. The chips was soggy and needed to be fried properly, I tried to contact the restaurant to have it sent back but no section to contact support was on the order.

Excellent service, delivered really quickly.

Beautiful food, food is amazing and delivers on time

As a regular customer this was my favourite place to get food last few months has just not tasted the same the chicken kebab flavourless and the portion sizes are disgusting for what you are charging. Even the Donna doesn’t taste the same. Sorry but will not be returning anymore after food I was given yesterday all went in the bin!

Food was cold delivery was far too long