Kazoku Bedford in Bedford

I like Japanese food and seek out Japanese restaurants. The menu at Kazoku is extensive, covering most of the types of Japanese food and the quality was excellent and delicious. Prices are reasonable by Japanese restaurant standards. However, the service was slow despite there only being 6 other diners there when we arrived (6 pm on a Thursday). Also the room was cold, I had to eat with my coat over my shoulders. I will probably go again for the quality and variety of the food, but only on a warm day.

We have driven past Kazoku many times but thought we really should try it after seeing the robot in other reviews! We have eaten sushi a few times but needed some help with our choices. The waiter who looked after us was super helpful - made some recommendations which we took advantage of and checked regularly to make sure we were happy with everything. From the delicious complementary seaweed through to the ice creams and sake at the end of the meal we had a great evening. A special thank you to Shubati (not sure how to spell this name) who was so kind and helpful. We will certainly return.

Delightful we really enjoyed it and went really early due to our sons having aspergers. They loved the food and the serving robot. I couldn’t manage all of my food so they made me a ‘doggy bag’ which I promptly finished off an hour later. The food is freshly prepared and you can taste the flavour better. Great chefs, great service and good pricing. The robot delivery made it extra special just a shame she didn’t face the table and give us time to take a clear picture/video A ‘go back to’ restaurant:)

They don't care about customers. They have got a parking area wich is not very well visible, close to another parking area you are passing through , and they are not informing you and obviously can get find 60 pounds . They are claiming that you need to pay attention but they forgot that you are the customer and come to them to give them money and sustain their business at list they can print and wrap a signage to show you where their parking area is (for 10 pounds signage you are paying 60 the fine). The manager are saying you are stupid because don't look around..... i hope that a lot of stupid people to read this review and come to you . Good luck!

It started well but went downhill. We were given complimentary seaweed which was a nice suprise. We have never eaten here before so didnt know what to expect. My boyfriend had the tuna and cucumber uramaki which was also lovely. I also ordered two omelette nigiri. The other starters had arrived at separate times so we assumed that it was just going to arrive when it was ready. The mains then arrived which were tasty but not AMAZING and portion sizes smaller than we expected. The waitress then cleared our table and then noone came back to our table for over 20 minutes. We weren't asked if we wanted dessert, any more drinks or the bill. We were just ignored. And still no nigiri. We ended up walking up to the bar to get some service and to pay. When I told the waitress I didn't get my nigiri she said 'yes I put it on the plate with the uramaki'. There was something extra on the plate with the uramaki that my boyfriend wasn't sure what it was. You may think this was silly of us but we had never eaten here before nor had nigiri, the waitress didn't tell us what she was serving and she put the plate down Infront of my boyfriend. I ordered these so why weren't they served to me separately? And there was only one, thats why we thought it was something else. After all, the other dishes had come with unexpected accompaniments (soup and seaweed) so we thought it was just something that came with his uramaki. Still totally baffled why she served it on his plate and placed it directly in front of him. When she explained this at the bar at the end you could tell she thought we were stupid and then had the cheek to offer me the 2nd nigiri that they had forgotten to serve for me to eat whilst we were stood at the bar. All I could do was laugh and say no thanks. Says a lot when the best service was from the robot. Food that we did eat was tasty. See photo for how the nigiri and uramaki were served. Why is a veggie item on same plate as meat item when ordered by two different people?

We’ve visited several times since they opened as we love the food - especially the miso black cod and the pumpkin croquettes! The robot waiter is quite an experience too! The decor could do with a little improvement as it lacks visual ambience somewhat, but if you’re looking for amazing Japanese food - this is your place!

Had a nice evening with great service (mainly down to Shuyeb who was so very kind and helpful as were the other girls who served) and the food was very tasty. My particular favourite was the Tempora vegetarian dish. Needed to ask for the spicy mayonnaise which, strangely, did not come automatically but that was not a problem. We will be returning very soon.

You can taste the freshness of their food. It was very good with the right portions. The vegetable tempura was perfectly cooked, not overloaded with too much batter. The servers were very friendly and helpful. Would definitely come here again.

I recently ate here with a friend, we received a friendly greeting. Drinks order taken immediately whilst we were given time to look at the menu. So many options to choose from, I ordered all vegetarian and it was delicious. Food come swiftly, hot and fresh. Will definitely go again. Thank you Kazoku.

Visited Kazoku yesterday. The waitress was very blase about menu items and not friendly- no greeting, don't return to check if food is OK. There were lots of tables with complaining customers who hadn't been served food items yet as the restaurant was busy. Waitreses being called to get drinks and not returning for a long time. When the food arrived however, it was tasty, sushi and ramen was good. On a positive note there was a waiter at the end called Shawib who was very polite and courteous and apologised for the delays (although he wasn't our waiter). If all waiting staff was like Shawib, I'm sure there would not be as many complaints.

I was really pleased to hear that this restaurant was in Bedford as I had heard good things about the one in Hitchin. On the positives, food tasted good and there was a lot of choice. Table was large to accommodate all of the dishes. I was also impressed with the amount of green tea I was given in one serving. However In contrast: the room was very cold and we had to sit with our coats on. We were quite a while before we were served and the server was not able to give us very much information about the menu. we didn’t feel particularly welcomed. Nobody came back to check if the food was okay and we weren’t offered any other drinks. We had four different Bento boxes and the food that was meant to be hot was cold; it was as if the trays the food was placed in were then put into cold outer boxes. There was a robot ‘helping’ but it didn’t seem to be working very well. Overall it was disappointing and we won’t be returning.

We visited for a family birthday meal this evening. The food was excellent. My husband needs a gluten free meal he had no problem choosing from the menu. The black cod was excellent as were all the dishes. The service was very good and we didn't have to wait long for our meal. The sake, wine list and beers were also great. Thank you for a lovely meal we will return.

We had a delicious dinner for 7 of us for my sister’s birthday. The food and service were great. We had one vegan and two particular children and we had plenty of choices. I’d definitely come here again.

Absolutely shocking service. My partner and I booked a table for a date night. We have a small child and rarely get to go out. We were sat down at 8 and waited 40 minutes. No one came to our table at all no offer of any food or drinks so we left at nearly 9pm and they didn’t even seem to notice! Hungry and needing to find something quick to eat to get back for the babysitter. A rare night out totally ruined by terrible service

Our first visit to Kazoku, have waited so long for a decent Japanese in Bedford We are novices with Japanese but we knew we liked sushi! The waitress was great and helped us to choose various dishes. I can honestly say everything was delicious and reasonably priced. We will definitely be returning! Was pleased to see there are plenty of vegan options so we can bring our daughter and son in law next time!

Firstly with the positives. The food was was fantastic and I could not fault it. The dumplings and the tempura really stood out. Loved the Soba noodles as well. The restaurant was busy and it had a good feel about it. The negatives. We arrived...

We found this restaurant purely by chance and were lucky to do so. it was a Monday night and we had not booked but this was no problem as the place was almost empty. The menu is extensive and we were a little unsure what...

The food is fantastic- lots of choice. The bento boxes are my favourite. The place is clean and pleasantly decorated. The staff are friendly. You can park out back (although this isn't clearly marked) We'll be back!

We’ve eaten here several times and at sister restaurant in Hitchin. Have always enjoyed it until tonight where by we have left feeling very sad and disappointed. The service was slow and food not its usual standard. The soft crab didn’t seem fresh and the...

Been here months ago and loved the food and I still do. The menu has so much choice. The Sashimi was lovely and great quality and the Nigiri was amazing also. I tried some of the sake and then the plum wine, I didn’t realise...

Welcome addition to Bedfords restaurants even though I do miss the Peking Palace! A varied and interesting menu which was served by human and robot. All tastes catered for and everyone was happy.

Really outstanding food. I had the beef skewers and the Angus beef main. Both were amazing. Well done! I enjoyed bring served by a robot and the friendly staff too. Really recommend.

Sorry to say that this restaurant did not meet my expectations. The service was extremely slow ie no one came to ask us if we wanted drinks until I stood up and waved my arms around. Never asked if food was ok or if we...

Large, varied menu, plenty of vegan options and everything is delicious and very reasonably priced. I'd recommend the sushi (standard and tempura!), veg tempura and tofu teriyaki. The staff are really polite and friendly. It can get busy, which I dont mind as that's the...

We've been a few times and the food is always excellent - there's an enormous choice and it's freshly prepared. Great for a leisurely evening with friends in an unpretentious setting.

We had been looking forward to trying this new Japanese restaurant and had heard mixed reviews. We have to say we were disappointed - although the staff were pleasant, they didn't know what they were doing, what the menu items were and couldn't work any...

Can't really fault this place on our visit on a Saturday night. Swift quick service, amazing food, it has been well designed inside, nice atmosphere, apart from a group of lads near us to hat dropped the 'F' word too loudly a little too often....

This was our second visit to Kazoku Bedford and has left us feeling sad about the fact that the experience of eating such wonderful food was completely ruined by the unacceptably long wait ( over an hour) and the appalling service. We love the idea...

Came with eight others for a friend's birthday. The restaurant was very busy so we expected a wait, but unfortunately our starters came in increments over a period of about 1.5hrs, then when our mains came they were very cold, and not particularly nice. Our...

We've been visiting their Hitchin restaurant for many years and have yet to find anything on the menu we wouldn't recommend. We decided to try the new Bedford restaurant and are pleased to report that it seems to be the same huge menu and it...

My son and DIL treated me on Sunday for my birthday. And it was definitely a treat. We had bowls of miso soup (with seaweed and little cubes of tofu), and a selection of hot and cold dishes to share. All of it was perfectly...

I visited here with my friends to celebrate my birthday. Was looking for something a little different and this place definitely fitted the bill. The food here is amazing. Theres a variety to chose from. Staff here are very welcoming and friendly. I would definitely...

Me and a friend came today for the first time. The aesthetic is very nice and is in the Japanese style. The Japanese music in the background adds further atmosphere to the restaurant. The food, the sushi is amazing, fresh, light and delicious. I also...

The Sushi at this place is awesome. Fantastic service, all made fresh so there's a short wait but its well worth it.

You have to visit as soon as possible. I love Japanese food, but Kazoku is by far the best I have ever eaten! The restaurant decor is beautiful and I adore the details on the plates and dishes. I could rave about the food all...

My family and I had a really good experience at this new restaurant. The food is authentic. We used to go to one in MK as there was none in Bedford but this is much better quality and great prices. We will definitely come back...

What an amazing place! The food looks great and tastes exceptionally good. Everything from start to finish was superb. The miso glazed black cod, the beef enoki and the ice cream were truly phenomenal. The miso soup, tempura, temaki also deserve a very special mention....