Kayra Restaurant in Ealing

My last visit...It has become very bad due to the lack of care, attention and amicable service. It used to be a great place in all senses , unfortunately it is not the case anymore.

It was absolutely wonderful, i was there again (don't remeber in regular day but I was there time for birthday celebration one of it was mine and othe are family members) this time with one of my cousins again for her birthday and we love everything's, food,drink and the service was outstanding, the staff was lovely and the atmosphere itself was good. The cake birthday was delivered with no issue and was great.

Refused to change rice for chips on a £70 platter then asked if I want chips on the side , find it a bit cheeky … the owner replayed that there is no platter that comes with chips , well when the customer asks for a swap it would be nice and professional to make him happy 😃 and change a little rice for a little chips worth a couple of pounds for you ! Was not very happy sitting next to cellar access . Coke served in a glass looks from a bottle . Grumpy waitress…. The food was great to be fair . This was my review on google and guess what was the owner replay : I have become famous for going to his restaurant and complain and other words in Turkish I believe ! How rude ! I just wish I have checked the reviews before taking my family over there for lunch . Bottom line not going back there again .

I am absolutely shocked and disgusted by my experience at Kayra today. I visited with a friend and ordered halloumi as a starter, which arrived smelling like burnt hair. It looked like it had been cooked from frozen, something I did not expect from a Turkish restaurant. The smell was so nauseating it nearly made me vomit. When I returned the dish, I didn’t even receive an apology. For my main course, I ordered falafel hummus with couscous. Having had couscous before, I know what it should look like, and what was served to me was definitely not couscous. I’ve attached a photo to this review to show what they tried to pass off as couscous. When I politely asked for the dish to be replaced, the rude server insisted it was couscous, which it clearly wasn’t. Her behavior was nasty and disgusting—no apology, just a flat refusal to correct their mistake. If she had simply told me they were out of couscous, I would have ordered something else. What I received tasted like it came from a microwaveable packet, and I couldn’t eat it. The lack of any apology from the staff was the final straw. I would not recommend this restaurant to anyone. Avoid Kayra at all costs.

Avoid this restaurant, food is bland and taste like it’s frozen or out of packet. When we told the waitress she was very rude and aggressive. It’s also overpriced

Amazing food and so yummy Shame about the manager (short young one) really rude and not even listening to what I have to say spent nearly £600 on the whole family but they turned around and said ‘no tea left’ what Turkish restaurant doesn’t have tea. Manager not professional and does not listen to customers view and very rude shame to put a negative comment cause the staff are amazing and over worked

Great food, beautifully presented with excellent and friendly service. We loved it! This gorgeous clean restaurant was a real treat and I throughly recommend it.

Me and my 3 friends were driving around Acton and we were looking for a good place to eat We passed kaya Mediterranean resturant looked yummy So we went In, lady seated us all good We ordered, while taking our order she seated another couple then rushed back to us, Ok we carried on ordering 4 different means Lamb meal, burger meal and 2 kofta meals When food arrived 2 out of four meals were wrong !!! My friend and my self had to wait while Others food was getting cold, then food arrived kofta was not cook still blood in the middle very salty, the burger was dry no sauce inside not lettuce just bread and dry burger I side , I was so upset as me and my friends were starving didn’t eat all day cause we new we were going out !! None of us could take more then a bite fool Food was tasteless all we could taste was salt water, I been having Turkish food for years and I never tasted food like kaya resturant I complained to the manager but all he could say was SORRY!!!! They charged us nearly £70 For this disgusting food that was left on the table !!! PLEASE DO NOT GO TO THIS RESTURANT AVOID AT ALL COST!!!!! Bad food , rude service, very overpriced , very loud music intertainment, we couldn’t even hear ourselves talk, Ma and my friends left starving And £70 pound down!!!! The only good thing about this place is it’s really modern and lovely Inside

Avoid at all costs.food very salty I couldn't eat it and it costs me about 40 pounds for 2 people the restaurant looks nice I thought, I am going to like it.But waste of time and money.Never again

The food was Disgusting a waste of money the food Taste of Water And a cocktail was disgusting The restaurant looks nice inside food was disgusting do Not recommend Spent fifty seven pound in there I wish I drive past It was mine and my ask was anniversary Hat to go to chinese very disappointed

Ordered prAwns very nice Ordered fish comes with mash confirmed wanted mash They served with chips saif mash is finished Fish was full of bones could not eat any. Left hungry 35 pound down Really bad

Seemingly out of place in the desert of grubbiness that is Acton High Street, we stopped and took a chance on Kayra as we love middle-eastern food. A fairly large modern venue. The seating is very comfortable, service was good. We tried a variety of lamb and chicken dishes and everything was very good. We were lucky to have found an even better place up the road to the west near Ealing Common, otherwise Kayra would be our favorite place in this area.

Food was bland apart from the Kofta which was too spicy. Over priced for what it was. Tables needed a good clean as did the waiters uniforms.

Turkish restaurants are known for their generosity and warm welcome but sadly this restaurant isn’t, it was my first time at this restaurant and sadly last. Very slow service, had to wait too long for the food also missing order, after we asked about the rest of the order, they said you didn’t order it. Top waiter was taking an order and suddenly started seating other people. Real mess, will not go there again

Tam provided excellent service. Everyone’s food was fantastic freshly cooked with love. This is a reliable favourite. Baklava are to die for……

We ate here today New Year’s Eve but we went early because we have 2 children. The food was absolutely amazing! The cop shish, lamb doner and mixed grill was delicious, very fresh tender meat and well seasoned. All the staff were very attentive and friendly! Great local Turkish restaurant would recommend to everyone and will defo be going back!!

As always, a fantastic meal, lovely service and reasonably priced. I will always return to this favourite. Food is obviously prepared with love and attention.

There is waitresses there who is very rude. My niece just told her to take the service charge off and her reply was "next time don't call or come yo this restaurant again" that comment was unacceptable. We went there for my mum birthday it was packed service was slow, drinks took forever we had to go up a few times. Food was nice music was nice but wouldn't recommend this place if the waitresses is still there.

The best restaurant in town, nice foods, Live Music and nice management and services.. thanks see you soon

amazing experience every time, definitely recommend it 👏 worth value of foods, the best in town…👌👌

Delicious food and service 🥃 i’ve been here with the family with good live music at a time and everything nice atmosphere

Been there today for dinner and the restaurant is laid out so nicely.. very comfortable to sit and relax.. the food was so fresh and delicious. Great atmosphere to meet for dinner . Very generous portions

The best restaurant in the town.. i’ve been visit this place with my family and group of the Family’s members..Nice atmosphere Live music entertainment perfectly 👍👏👏

I came here with my family to eat in and I don’t regret it!! The place and food was amazing, I recommend it to those thinking about visiting. Here’s a few pictures of the place.

When I came to this restaurant they had recently started serving pasta! I was able to order one from the manager, who made it really delicious. I had come with my family so they also ordered their own types of food, which was also lovely...

I came here for the very first time to try some amazing Mediterranean food with my friends. I absolutely loved it. We all shared the Kayra Chef’s Special- it was an exquisite meal!

This restaurant was amazing, from we arrived we were given the upmost attentive hospitality. We dined with fine red vegan wine which was fabulous and certainly set the tone for a fabulous evening. I had the seabass, and wow was it great.From the light seasoning...

The best restaurant in London.. visited with family nice service and atmosphere .. I will segues it all family and friends

We visited Kayra with Friends for an evening out. The decor is Beautiful, the atmosphere was great and the friendliness made it a fun relaxed evening. Belly Dancers! What can I say. Stunning and great fun. Food: oh my Gosh!! We had Meze followed by...

I am a regular customer of this restaurant because of the delicious taste of the food of this beautiful restaurant😍

Truly wonderful experience. We were served by Denis who was attentive and enhanced the dinning experience. Denis went the extra mile. The food and service was amazing. We will be back for more.

Amazing food. Atmosphere very good. Would be nice if they had some live music, but either way even without it the food was delicious and the service very classy.

We been over there with a group of the friends nice atmosphere and nice out of five music.. I recommended this place for everyone..

Very tasty clean, spacious restaurant, with a varied menu! The owner of the restaurant himself, without hesitation, can serve you and provide a high-level service that is worth a lot, you will very rarely see this anywhere! There is no such restaurant in this area....

Food and drink was acceptable but incredibly poor service!!! Half order was missed, they then said it was due to chefs not cooking it...then proceeded to send items out incomplete and still missing dishes. When asked for management to intervene the member of staff said...

Booked a table for me and my family, turned up at the correct time and no table . After 22 mins got a table and ordered our food. What can l say ,the food was dry ,bland,cold,tasteless and rationed. On top the service was disgusting,...

I came here with friends to celebrate my friends birthday. The service and staff was very slow. We waited half an hour to be seated at a table.We waited over one hour for our food to arrive only to realised that they gave us the...

My husband and I waited nearly one hour and a half for our drinks to arrive, they forgot about us we believe. Then we waited ages for the warm food to arrive. They mixed up our orders and when we politely informed the waiter, the...

This restaurant had no customer service end off. The food was not great. i don’t recommend it at all

We don't live in Acton, had been to a tv recording & got the bus to find somewhere to eat. Saw Kayla. Looked impressive from the outside, we liked their menu. I had small lamb beyti, son had cheese burger, husband had chicken shish. With...

Went for lunch the food was very delicious and the service was good but just a little overwhelming. Plates were picked up after every 5 minutes too much disturbance and too much visits from the staff to actually enjoy. I would suggest after serving to...

Avoid this place at all costs the service is horrible the manager is mentally unstable rats all over the restaurant

we have went many times to this restaurant. It is a posh and luxury place and the atmosphere is very relaxing. The manager was very nice and polite and we were served well. We had a great time, thank you.

The food was okay. But the customer service was very very poor. Unfriendly staff, especially the gentleman. Behave unprofessional. WILL NOT BE BACK

Very nice decoration and atmosphere also we enjoy with our mix grill platters.. I like serving and good worker and waiters!!!

I had a great time, friendly staff, if you wanna spend quality time with your family or friends its the right place, i would recomend it

One of the best restaurants to visit as a couple or family. Great foods with great service and hospitality.

We had a lovely family dinner at Kayra, the food was delicious, the atmosphere was super also very friendly staff and management Thank you

Was surprised to see a few extra charges on Bill. Approached the manager who was all smiles untill i asked him to scrap the service charge- don't get me wrong, im happy to pay of i am happy with service. In this case i wasn't....

When we questioned the and wanted a breakdown of the bill, management became hostile. We questioned the service charge which we had never had to pay before. He responded by saying" this is london do you not know?". We had eaten there many times and...

Huge variety of different meats, dips and vegetables. The meat was grilled to perfection and we got a platter that was the span of 2 tables

Check your pil before you paying They are thieves I asked for a grilled meal, they brought it with bread and sauce, and after 20 minutes I asked for another meal for my wife, they brought it, and I said that the bread and sauce...

Please check your bill before you pay . If you are in a large group they can add few things and you might not notice When we pointed it out the owner became very unpleasant We have been 3 times already within the last month...

Very rude and disrespectful owner The only good thing is the amazing waiters who get bullied by the owner They are new but already loosing customers I wish the old woody grill is back . They had amazing owner and we went there for many...

Excellent food and service We came quite late and ordered our food that was served quick with smile Highly recommended

I will give this restaurant no stars, I came here to eat lunch my younger siblings they didn't write our order down correctly and blamed us when they got the order wrong. The food was completely cold and disgusting. The management tried to bully me...

The worse customer service.Management very rude. Spend almost £200. I will never recommend anyone to eat at Kayry restaurant.

Excellent food reasonably priced food. Lovely platers to share also a belly dancer. Lovely place for groups and families also party’s. Owner very friendly he sent outlet table free lovey deserts and Tea. The restaurant is new so staff are still learning but our Turkish...

Excellent nice service and delicious food.. One of them best in town Kayra restaurant. I recommend everybody, whoever like to have family dinner

We visited this new restaurant in Acton High Street and was very welcomed by friendly staff. We had some starters and main courses and appetisers, all were absolutely delicious. The portion size was very good and we ended up with a doggy bag. I also...