Katie's Cafe in Newcastle-under-Lyme

Ordered via the McDonalds app for delivery. When the delivery finally arrived, items were missing. Tried to use the app to raise an issue and it was near impossible to get anywhere. Tried to call direct to resolve and nobody answered. I know McDonalds isn't exactly fine dining, but surely some customer service should be expected.

This place was so good but it burnt

Nice & local chippy. Clean friendly and great food. Expensive though. £9.60 for two bags of chips. hit the like button if you appreciate my review and thanks

Honestly the delivery man was the best part and im sure staff are lovely. Forgot my redbull, offered one next time which was kind but wont be ordering there again. Ordered a burger and chips, genuinely cant explain more to you how horribly dry and rubbery the burger was, chips were cold and stodgy. Not just that, ordered a donut and was met with what tasted like a hard sponge soaked in sugar. Have never had a takeaway as expensive but horrible as that, seems like they make the food at the start of the week and use that🤢

As one of only two tables in any empty restaurant it was shocking to see the mess covering the whole floor. The bond were overloaded and no attempt to clean table tops had been made for well over an hour (obvious from build up). Service was ridiculous, I stood waiting (being ignored) for 10 mins before a day off member told me I could only order using the self serve. I had not brought my glasses and informed him of this to which he offered to read me the menu. This is obviously a very kind gesture and a member of staff going above and beyond BUT why are staff not allowed to serve? Secondly, why don't they clearly signpost that? What made it more frustrating was he then said you can print the receipt and he will put it through the till?! I could have banged my head on a wall. Will not be returning. In contrast the cafe next door with double the seating and equal staff with a much wider menu was squeaky clean.