Kampai Sushi Bar, Kensington Olympia in Hammersmith and Fulham

I'm not sure where to begin with this review, as it was probably the worst restaurant experience I've ever had. From the initial phone call to the bizarre encounter upon arrival, this establishment was a complete and utter disaster. Firstly, communication was a significant hurdle. It appears that the staff, who I believe are Vietnamese, have a very limited understanding of English. This became evident during the booking process when a male staff member struggled to understand my (native English) name, even with the phonetic alphabet. He also stated the restaurant was full, only to arrive and see it nearly empty. My wife also called to say we were running late, and the woman on the phone said it was fine. The problems continued upon arrival. We were greeted with an unfriendly, bewildered look from the manageress. Our reservation was nowhere to be found in the book, despite my wife's follow-up call. We were eventually shown to the counter seats we were offered on the phone. The most shocking part of the experience involved the high chair we had requested during the booking. The restaurant has only ONE high chair, which was occupied. Instead of offering a solution, the staff member approached other diners and asked them to give up their high chair for our daughter! This was the final straw. We were so appalled by this behavior that we walked out. The entire experience was a masterclass in poor communication, lack of organization, and utterly unacceptable customer service. I strongly advise anyone considering dining here to reconsider. This restaurant is not only poorly run but also demonstrates a complete disregard for basic customer service principles.

Auténtico restaurante local y deliciosa comida. Pedí comida para llevar de chirashisushi y un poco de sashimi, y todo deletreaba calidad. Mi lugar favorito de sushi en el Reino Unido ahora. . sushi siendo una de mis comidas favoritas.

La comida es estupenda. EL hombre que servía era tan malo y tan grosero. Cada vez. Somos habituales porque nos gusta la comida...

I usually love Kampai and the food is delicious however my last visit was very disappointing. The place was full and decided to order take away. Not only the staff (F) was very rude and didn’t consider me while I was deciding what to get and skipped me in favor of someone else arrived after me, but also I found a piece of plastic in one of the roll I got. If I didn’t know the place, I would never go back there!

We came here as a family of 4 for dinner. Everything was spot on and we ordered A LOT. Everything was super yummy. Staff were very attentive. We loved the squid, crunchy prawn rolls and the sushi platter. Very reasonable prices. We will be back for sure, even though we live outside of London. I hope this place never change.

Really lovely staff and the best sushi I’ve ever had. Such a large menu and everything we ordered was so nice. Would definitely recommend.

I’m so impressed with the place wonderful service and great food The sushi was divine. Hot meals were delicious. Princess very reasonable especially for London