Jollibee Cardiff in Cardiff

Chicken is so lovely. Staff and manager were friendly. Feels like I'm back home having jollibee here in 🇬🇧

Excellent food. Loaded fries is really worthy

What can I say Poor management and the comments about the manager Arafat is True

Eyana is good customer services

I ate here 3 times during last week. I have to say that there's a big difference if you get your chicken hot, freshly made, or if it's been sitting there for a while. Hot, it's probably the best chicken i've had in 20 years. Not-freshly-made, it's .. okay chicken. It's a bit more expensive than other chicken shops, but the chicken is not greasy and actually tastes nice, which is worth the maybe-£2 difference. The beef burgers are waaay too small for £5.50. And the bucket seems to be priced more expensive than the 3-piece meals, per-piece, but i'm still very happy about this place. KFC doesn't even come close. Spicy chicken >> normal chicken. Also, the rice is actually really good, and probably a better choice than chips as a side.

They just do everything right ✅️

Burgers slapped. The ch Ken could’ve been fresh overall 7/10

Great place to eat good food, nice clean and tidy place! I do recommend!

Nice food but I scanned a QR code that was presented throughout the restaurant for a free voucher or something. Put in my details and it then said show the screen to a staff member to claim your prize with student ID present. Staff member told me they couldn’t accept it even though I scanned the QR code in store as I needed a physical voucher card. Should probably take the QR codes down as it’s false advertising.

I’ve had their food before in London and it’s been 10 out of 10 however this time round it was a bit of a disaster. The food was frozen cold by the time it came to me specifically the chips,the gravy was really cold, ordered tenders and they had to send me out boned chicken instead which I don’t really eat. The burger buns went slightly soggy too.

everything is perfect usually but this time there was just chicken with sweet sticky stuff over it. there was almost no curry.

Overall a good store and good food

- We got a meal and in it we got A spicy burger, a medium drink, fries, a pie, And a CHICKEN LEG With jollibee GRAVY on the side and another chicken burger - They NOT only did NOT give me the gravy They also did NOT give me the chicken leg - Me and my parents had a FIGHT in th car because of it and we couldn't go back in Because we don't live in Wales And we needed to get back to Bristol Quickly because my grandma was home Alone

Order missing peach mango pie and 1 fries

Good but it could be packaged better instead of throwing everything into a bag to get crushed.

Very lovely staff, clean restaurant and bright coloured menu items

It's gave me and all my friends food poisoning it killed for days DO NOT EAT HERE

I like this branch because they really emphasize of the menu is halal.

Very fast service, free voucher.

i’m veggy but the guys i’m grabbing food for love the chicken 👍🏻

The burger is had was lovely. If definitely recommend, the staff were friendly aswell

What happened to Single Chicken Sandwich Meal?

It was lovely eating here, the burgers are juicy. The staff are friendly and I would recommend eating here.

Making a 3 star review due to forcing 5 star review for free food.

Great south east Asian fried chicken place, lots of flavour!

My first visit to Jolibee outside of the Philippines. Excellent menu choices with old and new dishes. Loaded fries and a spicy burger was so satisfying. Service was good and jolly, pleasant and respectful. Masarap.

Best food and service ever! As a filipino, I would love to come back!! Ronnie - Funniest Employee Saima - Best Service Shildyn - Most Hardworking - David

Lovely restaurant always come here :)

Rajon lied about the review and wasn’t respecting for us students

Great restaurant, very reasonable prices for the quality of food delivered.

Cost more than it should to be honest

We've seen the poor reviews on this takeaway, but we are yet to be disappointed. Jollibee is our Cardiff go-to when we visit and we weren't let down on this occasion, nor any occasion in the past. The service is quick, the staff are happy to help and there's plenty of comfy seating available. It's fairly good value for what you get and we had a fantastic lunch here!

Great chicken very tasty and spicy

Cashier was unprofessional and rude

Great experience. Teast was great. Service and atmosphere was great too. That guy Rahat was a nice person

The staff were friendly, smiling all the time, great service. The rice bowl was sweet and spicy because of the ginger sauce, the rice that went with it balanced the spiciness of the sauce, full of flavour! 😁

Aaron served me and it was an overall great experience + food

The food in Jollibee is very good and so is the environment and the friendly staff. Rahat served my food with excellent service. What a lad! Will be visiting soon again.

The best take away place in cardiff rahat is a legend and needs a raise

Very nice place, Mon was very helpful

The serivce was really great and the person called rahat mubassir was so gentle and also he delivered it in the blinking off eyes

Food and service is very good. Recommended to visit

I had a good time , Rahat gave me very good service . Will be back soon 😄😄

Rahat Bhai is the best. He gave us wonderful service

Very clean. Tasty food. Other customer's near counter very rude

I hate to do this. I'm not one for leaving bad reviews or mouthing off online. Im a google top contributor and usually I only review places I absolutely love. Today would have been my second visit to Jollybee. The first time I visited, I approached a screen, tapped out an order, collected it and enjoyed the beautiful food. Today I entered the shop with my hands full. I wanted to query an order so I went to the front of the restaraunt, stood under the light up 'orders' sign, put my bags and boxes down, took out and held my card in front of thier counters and tried to politely catch the eye of any of the staff members be it the servers or the black t-shirted manager all of whom were in close proximery. The staff totally ignored me. They were also going out of their way to avoid eye contact with me so that they wouldn't have to interact with me. The girl at the front caught my eye and looked away with a scared look on her face when I took a breath to interact. There were about 5 active orders displayed on the screen and no real queue. I stood there being ignored, feeling like a fool for over 5 minutes before I put my debit card away, collected my things up and walked out.

Such great chicken! The food was nice, but the service was really slow.

Good food and good service, especially from Aaron. Thanks

Best Jollibee in UK... Arron best employee... thank you Cardiff.

Not what I ordered. No option for re delivery just refund that can take 48 hours

Just go to burger king, this place is disgusting and the food is crap and overpriced

this is so fticking epic!!! im giving birth from happiness

Great Food, Enjoyed it as Always, and it's #HALAL

The employee Mr. Mon, he is such a kind and gentle man. Thanks for his great service.

Served by mon very good service

Best food. Mon did excellent customer service.

Getting good service from Mon employee

Mon, was really great!!! Customer service top class! Great person!

It's always great to have food in jollibee. I highly recommended it! It was lovely chatting to mon 🙂

This has to be the best fried chicken I've EVER eaten. KFC doesn't even come close to this and my favourite independent chicken fryer ( Benny's ) has been outdone too. Downside. It's very expensive and does not come with fries. So a 6 piece bucket with 2 drinks will set you back £20 and you can leave still hungry.

It was a good experience having food in your place. Service was so fast. One Employee named Mon served us. He was good and friendly . Hopefully we will visit again soon.

We came here in the evening and found a nice environment in your place. One of your Employee named Mon served us. He was friendly and good. It was a nice experience in your place.

Disregard the hours are listed on the door, as this location does not follow the business hours. Door was open as it was 20 minutes past opening hours and was told they’re not actually open. I was told when I went to the register to order “Sorry I know it says we’re open, but the kitchen isn’t actually up and running right now.”

Great place, food and crew! Aaron was amazing with his job

Mon was friendly and gave really good service! he ensured that the tables were cleaned up so we had a comfortable space

The food is great but the service is just as bad. The manager does not know how to provide customer service.

Rahat is an excellent employee, very reliable!

The food was great specially that jolly spaghetti... The boy rahat was great. Good young man. Great personality. The place was a lil bit small... Although it was great experience.

I was served by the crew member, Rahat. He was very friendly throughout the time. I appreciate his hard work.

Food always good at Cardiff. Also, Arron was doing a sterling job hosting and keeping dining clean and tidy.

Arron was very polite and kind on our visit

Mon and Arafat are very good servers, always a friendly face when I see them around. I will give it 5 stars. The food is good as well.

I miss this❤️❤️❤️ tastes almost like home.

Spent £50 for lunch with appalling service. I’ve been here a few times now and I must say this will be my last visit. I came just before lunchtime, ordered on the self service and waited approx 20 mins for my food. Staff seemed in no rush it was still quiet and judging by their body language I can tell customer services wasn’t really a priority. The staff was absolutely miserable and such a let down for Jollibee. Please provide some customer service training for your staff it’s truly needed a simple smile and manners go a long way! The food was OK… chicken was piping hot burnt my tongue, gravy was like water, only thing worth mentioning was the pineapple juice which was nice. Toilets were dirty, strong smell and sticky floors. Overall, disappointing.

Iam allergic to lettuce as i said but u still put ut!!!!!!

2nd to leister jollibee of the worst service.

Fries are very good - crispy and well seasoned. I enjoyed the peach mango cooler and the spicy chicken sandwich is simple but tasty. The peach mango pie was a bit of a miss for me - felt like it was missing a bit of tartness to round out the flavour. The crust is nice though and the pie seems to be popular with lots of people so might just be my preference.

Amazing fresh juicy hot highly recommended

When this first opened it was great. Still not the same as in the Philippines. But now it's gone down hill which is a shame as the Leicester square in London is much better.

Wonderful place to eat .. love the loaded chips which has peices of chicken with them! Staff friendly and kind

Food is usually good though sometimes it’s quite dry. They decreased the size of the loaded fries but kept it at the same price which is disappointing.

Fantastic service and amazing staff

Staff were very friendly and put things right when we suggested an improvement to the meal. We all really enjoyed the food.

Great location, decent food, pretty quick service after ordering - only downside was the queue for the ordering screens around lunch time as there’s only 3 of them

the food is so yummy, great prices too

Best fast food I’ve ever had and I’m fat now

very nice, some of the best fast food ive ever tried :-)

Still the best fried chicken! Crispy but not oily in the outside, juicy inside!

Came on Sunday 18th August and ordered 2 meals and 2 kids meals for takeaway. Got to the car and there were no kids meals except the fries and drinks…..no chicken strips. Kids were hungry so just ate fries…won’t be going back again. Reply - my order number was 206 and I threw the receipt away.

It was fairly busy when I went to Jollliebee. I have a Filipino girlfriend and I'm looking to go to the Philippines soon. I wanted to see how the UK and Philippines were different. My Filipino work friend told me to try the the sweet spaghetti and the mango pie. The coconut chocolate Sunday was really nice too The food was nice but wasn't the hottest in temperature but it wasn't cold either. I put it down to it being quite busy so no big deal. The spaghetti was really nice and a different meal choice for a UK fast food place but the mango pie was amazing. So much tastier than for instance an apple pie from a competitor I won't name All in all I want to eat there again soon and it's definitely recommend it. (Can't wait to try them in the Philippines) (If the fuss was piping hot it would have got full stars and astrosphere was only lower because I was there alone but it's a nice place)

The best chicken, 5 star as always

Very good service food was also very delicious and all staff is very cooperative specially Mr MON who was very kind towards kids and we all family like his attitude very nice and professional person he is .

food tasted straight from philippines and the workers were really kind

You should state when something is very spicy. Couldn't eat it, it blew my head off. Sad that i was still hungry when i left. Chips were good though

The food is nice and also the servers! Mon is the one who served me and my family, he is kind and very approachable, a great key member for the whole team 🙌🏻

Very good. Mon was very helpful. He ensured I was able to eat in a clean area and made sure I was happy with the service

Mon was very good person and great server.

they make good food and everything is clean

Mon was very helpful and friendly

Food is great! Workers here are nice and kind. Mon did very great in serving us.