Joe's Ice Cream in Swansea

Lovely clean environment lots of choices of ice-cream . My favourite place to go for ice cream

Another Joe’s Ice Cream parlour and the goods do not disappoint. Staff are friendly and polite. However, the biggest downfall is parking which is why it gets 4 stars. Nothing wrong with the ice cream, location isn’t ideal. On busy days you will be very lucky to get a parking spot. There is no indoor or outdoor seating and no park benches or the such like nearby. This would mean sitting on the grass, or as we did, opened the boot of the car and sat in there.

Still as good as it's ever been!

Vine hoy aquí para tomar un buen helado es mi lugar habitual para visitar, pero por desgracia me decepcionó mucho por el personal. Traté de ignorar este tema cada vez que visito, pero tuve que hablar sobre ello esta vez, ya que he tenido suficiente! Hay un joven en particular trabajando allí ( cubierto de tatuajes ) que habla al resto del personal como mierda, no puedo evitar notarlo cada vez que visito y realmente me desanima, y para ser precisos, normalmente es él siendo grosero con las mujeres, por lo que agradecería que esto se resolviera y se hablara con él, ya que es un hecho regular cuando visito y es francamente asqueroso!

I went here for a lovely sweet treat after my dinner, and let me tell you it did not disappoint me one bit. Firstly, we went into the shop and it looked busy, however the cue went down so quickly! Then we started ordering and the lady at the counter was so lovely and helpful. She even explained all the sundae items because I was confused. Her name was Ella. And Ella made our ice creams amazingly and her scoops were top tier! It was so nice to enjoy on a hot sunny day will definitely go here again!

My daughter has severe nut and dairy allergies. We went there Thursday evening and the lady who served us was very good. She changed her gloves, got a new spoon, and was very careful checking all the ingredients of the sprinkles etc. The children loved their ice creams too.

Muy mala experiencia con uno de los empleados aquí, me las arreglé para atrapar su nombre Tom estoy seguro. Muy, muy grosero y simplemente grosero! También me di cuenta de que es grosero con algunos de los otros trabajadores allí, en particular las chicas que parecían casi asustados de él cuando estaba a su alrededor. No estoy nada satisfecho

I know that Joe's is loved by a lot of people. I have been there once and was not impressed with my strawberry ice cream. I was expecting fresh strawberry's and to my horror it was what looked like tinned strawberry's. I was extremely disappointed.

It's absolutely amazing as usual .

JOE'S!!!!! They should be all over the world. Absolutely amazing! There is no chance of me getting slimmer. Lol.

Expensive and I prefer Gelatos in Capel Hendre

Best Ice Cream in Wales 🏴󠁧󠁢󠁷󠁬󠁳󠁿

Love Joes cant beat it but gone very pricey

Literally the best ice cream you'll ever have

The best ice cream I’ve ever had! Came here for the first time and there was a queue which moved very fast but did not let up, and after having the ice cream I could see why! The taste is so creamy and the freshness is so apparent I could not believe it. Still have cravings for this ice cream and so gutted it’s not local to me

My disabled daughter asked staff earlier how many scoops go into a family tub, the short blonde dyed hair girl looked to her colleague and pulled a face, in plain view of my daughter and I. I said 'did you just pull a face?' to which she walked off the shop floor. It was only us in the shop all standing doing nothing apart from one gentleman cleaning. I was absolutely disgusted, my daughter asked me what did I do wrong should I have had my disability lanyard on, you can see she is obviously disabled. Not impressed we called in for ice cream for a family get together I am disgusted. She needs to be taught manners and diplomacy, really upsetting it ruined our family evening, now I have to deal with a disabled adult in tears thinking it was her fault!! She looked forward to going there as her disability was paid today, can we go to Joe's. Little enjoyment was ruined, obviously a selfish individual, who cares nothing about other people.

Hazelnut fudge Sundae.. delicious 😋 and the coconut ice cream 🍦

No wafers No sauce No nuts And a 3/4 full tub Reduced ice cream sized with 2 half slices of pineapple Not value for money Poor service Poor Ice cream Put us off going again

Best ice cream in Swansea!! Try the Nutella sundae...my fave!

El helado Joes es, sin duda, el mejor helado que jamás comerás. Pero realmente decepcionado las últimas visitas y también mi familia en general dijo cosas similares. La consistencia es clave en cualquier negocio, ahora algunos días recibo una oblea de tamaño normal que he estado disfrutando durante 70 años, gruesa y satisfactoria, pero últimamente se han reducido hasta el punto de que es casi invisible. Realmente depende del servidor qué tamaño y cuánto helado te den. He tenido algunos que son del mismo tamaño que un supermercado choc ice... . Sí diminuto He estado muy abrumado. La semana pasada mi hija estaba enferma le compré un gran helado de frutas Sundae como una forma de llevar que se envolvió cuando lo desempacó 8 minutos después, ya que vivimos a 5 minutos de distancia. Sin obleas x Sin salsa en absoluto x Sin tuercas x La tina grande solo se llenó hasta 3/4 de la olla grande y tenía 2 medias cuñas de piña en ella el helado apenas estaba allí porque la mayor parte se derritió ya que la olla de gran tamaño no se había llenado como normal. Vamos Joes revisa tus medidas revisa los tamaños de porción del Equipo porque si ese tipo de servicio continúa entonces en tiempos donde el dinero es corto perderás mucho negocio.

Very young staff are very friendly and helpful, and of course, Joe's ice cream is unbeatable.

You know what you’re getting when you visit a Joe’s Ice Cream Parlour, and it’s always excellent.

Simply the best ice cream there is. Vanilla for the win.

Could do with somewhere to sit.

Good ice cream, made fresh daily, and served quickly. Be warned. It's expensive.

Hasn't changed since I was a boy. Fantastic

even on a diet, whenever i’m in swansea im gonna get ice cream from Joe’s

Always busy, but the staff work hard and quickly! Can't beat a Joe's ice cream, the best ice cream around!

Can't beat it, 100 yrs and still the best

Scrumptious ice cream. Bought several tubs to take home in England. Real shame there's no Joe's ice cream in England but is an excuse to travel across the Cchannel.

Friendly staff and service. Ice cream was very delicious . Bought several tubs to take home with us. Only wish they had a store in England. Definitely recommend.😊

It's hard to be Welsh and not love a Joe's ice cream. It's definitely one of my favourite vanilla ice creams and tend not to go for any other flavours as feel if you want flavoured ice creams there are lots of options around Swansea. It's always busy but staff do their very best to serve quickly. A few smiles wouldn't go a miss though.

No doubt the best Ice Cream ever!

An absolute wonderful ice cream for decades! They also have all their flavors marked very well for vegan/allergens. Mango and Blackcurrant vegan flavors available during our visit. Parking lot was busy, as was the store, but was able to get in and out quickly, even on a warm summer day.

Great ice cream but no seats and toilets. Everyone eats outside in their cars!

Best ice cream in Wales but very expensive to feed a family.

Joe's has the best ice cream - EVER! Efficient service and no queue.

The wife absolutely loved this place

Parking can be challenging and the queues are often long. The staff are polite and helpful, but the high volume of customers and orders can sometimes lead to confusion, resulting in occasional repetition or minor mistakes. The store is takeaway only.

The best ice cream in the world 🌎 😋

Not sure what all the fuss is about. The ice-cream is nothing special and the vanilla tastes powdery.

I've been all around the world and Joe's Ice-cream is the best I've ever had. Don't ruin it with too many flavours, plain Joe's with choc sprinkles and you're in heaven.

Joe's Ice-cream is obviously loved by a lot of people but I think it needs a bigger parking area and maybe more staff, qued to park and when finally found a spot the que to be served was out the door and down past the other shops in the area, was way to hot out to wait in the que.

Homemade ice cream made in Swansea, if you haven't experienced Joe's it's a must. Creamy ice cream on a warm day mmmmmm

Amazing ice cream. Strawberry sundaes are very tasty

Love Jo's ice cream fab as always

Caramel overload... New on the menu for May and I'm sure there will be no complaints if it stays around longer!

Parking can be a nightmare no bins or place to sit and eat ice cream.

Queue out the door tells you of the quality of the products that Joe's sells. 3 stars for service as... Queue out the door- everything else top score 🔝

Quite an interesting place Women working hard with a queue out the door; the men stood around talking. Wait wasn't too long, but it could have been quicker. That said, Joe's is the best ice cream in the world. So, I'd wait a hundred years for it!

Loads of people love Joe's. Only problem there is not enough parking for all of the business there.

Seeming I asked for chocolate sprinkles and sauce I had 4 bits of nut in it. Not a very good service if someone has nut allergies, very poor

Always brilliant ice cream a must try.

I had a nice salted caramel ice cream from CKs in Cimla. It was bloody banging to say the least. Petition to bring the flavour to the actual shop

The best icecream! Great service today lovely parlour clean and queue system efficient and quick.

I highly recommend trying this ice cream as it has exceeded my expectations with its outstanding flavor and quality.

Best ice cream in the world, and that includes the best I've had in Italy itself...

Best ice cream in the world. I just think presentation, decor, could be better.

Best ice cream around. lovely staff, always super helpful and friendly. 10/10 recommend their biscoff sundae and their sticky toffee.

Ice-cream is nice, not the best , i have had a lot nicer ice cream

A nice soft ice cream, with a unique flavour. Lots of different size options and toppings.

Great ice cream but no option for dairy intolerent

Best ice-cream. Service is good, take out only

Simply delicious icecream but as with everything else, it is getting a little expensive, perhaps too expensive?

Excellent ice-cream, friendly service

As a life long eater of this ice cream it’s the best I’ve ever tasted Thankfully Joes have 5 outlets as well as numerous shops that sell this superb ice cream My all time favourite is the strawberry marshmallow sundae numerous other flavours are available as well as toppings This award winning ice cream has been in Swansea for over 100 years and now has 3 shops in Swansea as well as Llanelli and even in Cardiff The ice cream I had in this photo is a new edition to the menu A blueberry crumble flavour with lashings of ice cream

Spent over £25 one purchase being the largest tub asked for loose wafers and was given 2 . You would think that when you spend that much they would give you at least 6 wafers. The worst one for doing this is St. Helens Road

A Swansea legend in the ice cream world.

You go to Joe's for the ice cream you grew up with.. a treat for my youngest

Polite friendly staff and delicious icecream!! Shame the indoor seating has been removed.

لا يحتاج اشاده فهو من أفضل محلات الايسكريم في سوانزي

The worst ice cream I have ever had.

It goes without saying the best ice cream ever😋

No queing at this joes icecream outlet ,me and my wife rewarded ourselves after stressfull shopping spree at asdas lol.

I'm addicted to Joe's ice cream. I didn't understand it when I first moved to Wales, but pretty soon I realised why people like it so much ..😋 😄

What can I say simply the best icecream

Great selection of ice cream. Soft serve is ok i rather the tub salted carmel😍

I visit St Helens Joe's regularly as can be seen on my bank (3× week) as my partner is obsessed with the ice-cream and each visit we spend over £20. On this occasion I visited the Llansamlet one due to being in the area and found that their items are different prices and descriptions from the other branch! When I asked why they menu is different and more expensive the girl looked at me stupid. We ordered a special Sunday and 2 small thermal containers, then had to pay for toppings and when I asked for the wafers that I normally receive, the girl advised we do not get them! Considering you give them out for all ice-creams regardless of price and I just paid a lot on a single visit I was disappointed with the lack of service provided. The product quality is amazing can't beat a joes ice-cream shame about the inconsistencies in menu and prices. Plus the lack of customer care, I shall not be returning to this store again.

Great experience, clean, tidy and friendly staff, excellent icecream, very tasty and creamy.

Lovely locally produced soft ice-cream. Possibly the best ice-cream in the world!

Had a nice treat on Sunday ice cream as usual really tasty staff very helpful and premise really clean

Best ice cream around and good quick service

Had 2 sundaes here and they were horrible. They tasted like plastic which is unusual because we love Joe's normally. My sister who was with me at the time goes almost every week. When we raised this with a member of staff and he made brand new sundaes without a question. Opened new products etc. But the second batch tasted the same. When we asked for a refund, the manager spoke to my sister like she was a liar. She spoke with accusation and defensiveness saying "what do you mean it tastes plasticy? We all had one at lunch and none of us think that" Ultimately, it doesn't matter what the staff thinks, if a customer has bought a product they are not happy with, they are entitled to a refund. A week later we drove by without getting one. Sure, the ice cream may have been a one off, but the poor customer service from the manager tasted worse than the off ice cream. I won't go again

If you don't go to Joe's, heaven you really been to Wales. Been my favourite since I was a kid 40yrs on and every visit feels like the first

Great ice cream if a bit on the expensive side

The best ice cream there is around

Joes is simply the best Ice cream! Good store too, always moving the queue and store is always clean and tidy.

Love the ice cream here. Nice biscoff flavour, although my children were unhappy about there being no bubblegum flavour anymore. Will always be my favourite ice cream shop 😀

I love their ice cream but I had a shock at how expensive it's gone! Will only be visiting on special occasions from now on unless someone else is paying 🤣🤣

Love Joe's,really nice ice cream though a tad expensive for what it is..parking can be a nightmare outside

Best Ice-cream I've ever tasted after travelling the world for 20+ years

I grew up with Joe's Ice Cream and always make sure to come here when I visit Swansea.

What can I say, a smooth and fluffy ice cream that us full in flavor. Such a perfect way to end your day in Swansea and chill with a cold treat in a cold rainy weather. Loved it!

Superb ice cream me and my mother love it best ice cream ever

Amazing ice cream well worth a visit

lovely ice cream. got vanilla with strawberry sauce and damn, some of the best ice cream I'm gonna have for a long time. can't wait to come back here (plus the prices are nice too)

This is clearly a very popular place in the area, but the quality of the ice cream explains why. The Turkish delight tasted just like Fry's while the vanilla is creamy and not overpowering.

Can't beat a joes . Great place friendly staff . Best ice cream ever.

Since a child I've always loved Joe's. The best Ice Cream in the world!!! This Parlour is always so clean and welcoming. Was served by a very friendly, knowledgeable member of staff, Daisy. All the staff here are always so friendly and welcoming.

Best ice cream in the world. Honestly there is nothing better that Joes