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3,00

Based on 88 opinions finded in 1 websites

2.5Ambience3.0Cuisine2.5Service
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Nº 256 in 303 in Uttlesford

Nº 53 of 62 Other cuisines in Uttlesford

Score
OpinionsNoteTripAdvisor883.0

comment_iconOpinions

After taking my order for 2 coffees I went to my table to wait and wait and wait. Went to the counter to ask what was happening and its was chaos. The staff were not following any process or ordering system that was effective . One chap particularly was incredibly rude to everyone with artiste towards customers that was shocking . When they realised everyone was getting the wrong drinks or getting nothing because nobody was calling the names out , he decided to start bellowing across the counter which was unbelievable & frankly very annoying . He made a couple of smart comments to me which I didn’t appreciate . If I had been an undercover boss I would have removed him from a customer facing role that day . I wish I’d caught his name . Never ever would I return to the shambles that is this establishment. SLT must send someone in to sort this mess out. I thar

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Sue P . 2024-07-24

MORE AT TripAdvisor

The service was lousy and the iced blueberry latte had no blueberry flavour at all. When I pointed this out, I was given some blue chemically looking liquid in a small cup to add to my drink myself. Not very clean place either.

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Tanya C . 2024-07-11

MORE AT TripAdvisor

Food and beverage is great but all the tables were filthy and not wiped down. Had to ask someone several times to clean table I was sat at. 2nd time I’ve been here and same problem.

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Jeff Earl . 2024-07-01

MORE AT TripAdvisor

For whatever reason staff not motivated to engage with customers or sell product. Bad experience. Spent my money in itsu instead.

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Ian M . 2024-02-04

MORE AT TripAdvisor

The atmosphere was superb and inviting, the staff were extremely friendly and helpful, but the food was amazing.

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Freedom21007840260 . 2023-11-20

MORE AT TripAdvisor

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