Jennie's Fish & Chips in Hillingdon

Food is ok, but I am disappointed at the customer service. While I was eating, I was told only cash as they had a technical issue. After I finished eating, I waited at the restaurant entry in order to talk to the waiter about payment, the whole time I could totally walk off as the waiters are busy with other things , but I didn't. While I finally got to speak with the waiter, I explained I don't have cash in pounds with me and going to the ATM is not an option either. But I am willing to wait for some time since I am not in a hurry. And I am willing to pay US dollars if they accept it. I asked if I could wait at the airport waiting area which is right next to the restaurant as the restaurant seat is too narrow. But they insisted that I have to wait inside the restaurant and the ETA to fix the card issue is one hour. I don't want to sit inside the restaurant for one hour so I offered to pay US dollars, eventually they let me go by taking 30$ for 15 £ of food. I think there are many ways this situation can be handled better and I am not the only one who had cash issues. I understand technical issues could happen, but they should not offload this problem to their customers. And also not even letting me sit in the waiting area facing their restaurant while waiting is a very bad experience for me.

Overall: ★★★☆☆ Food: Pub Food Overall a very respectable three stars. Why only three stars? The main dining room was quite cold. Then the potential issue over switching out fries and the bread which meant a drop which I believe is totally fair in the circumstances. The saving grace being the ladies service were both very, very nice. I think one of them had to be the manager. What I liked: • Very good service • Food served reasonably quickly • No issues with sampling any of the wines before buying • Fish and chips were good. Probably would have preferred more than a thimble sized portion of the mushy peas though and a few more fries. What I didn't like: • Being told the chef would need to be 'consulted' to see if it was ok to switch out chunky chips for fries on the fish and chips. • The 'sourdough' and 'whipped butter' leaves a lot to be desired. (See the photos) Essentially a couple of slices of normal bread and some butter in a 2oz sauce pot for £5! Do I recommend going? YES Will I go again? YES Was it good value? YES Price point: $$

Why does there always have to be a vegan tax despite the products being cheaper to produce and far more sustainable? There's no vegan selection box, just small ones, so you end up paying 50% more having to buy multiple small ones unlike the fish selection boxes. Please sort it out and contribute positively to the environment and society.

The lady there was extremely lovely! She looked after us so well! I can’t remember her name unfortunately. The food was amazing too! I had the lasagna and was delicious.

T4 one Closed down with no details advertised we went looking around everywhere but couldn’t find when asked at information desk they said it closed down. Very disappointed