Jasmine Chinese Restaurant in West Dunbartonshire

Ordered BBQ spare ribs assuming they would come with sauce, this was not the case. Went looking online for the menu afterwards (which is a hassle to fine by the way) and discovered that they charge 30p for sauce. When I phoned and ordered I wasn't asked whether I would like them with sauce or not so what I received was a tray of 5 ribs, 3 of which were extremely small, that was bland-tasting, dry and overcooked. Oh and they also came with a poorly cut slice of lemon...why? Is it to supposed to offset the dryness and blandness? Know what would have done a better job of that? Sauce.

Lovely waitress and surroundings. Only let down was the duck dish I ordered didn't have the crispy skin that I like.

Wasn't the best! 1st time ordering in years but don't think I'll order again! Chips very dry(almost looked reheated) the onion rings were just the small ones you get in the supermarkets and very soggy,the chicken was OK but the gravy was very salty and thin. Wouldn't recommend. Quick delivery though and pleasant driver.

Quite possibly the worst Chinese food I've ever had. Szechuan was beyond bland, chow mein was vile, wrong items received, packaged chicken used and costs a fortune. Would never ever be back.

I can't speak highly enough of this Chinese restaurant. We had a takeaway (chinese fried rice and chicken curry). They were both excellent. The staff and service is first-class.

Eight of us pre-booked a Table for our reunion doo meal, we were not disappointed, all had starters followed by main meal and drinks with it. Service was impeccable, food was just perfect and their was not a single discourse from any of us present. so much so it is already being discussed as our venue for next year such was the quality.

Enjoyed our meal and service great

Beautiful. Could tell everything was freshly made. Definitely be ordering again

2024 UPDATE: Arrived unnanounced on a Saturday, carry out was busy, restaurant was also very busy. Asked for a table for three, only to be told I needed a booking, there was a bit of discussion between three staff members and they accommodated us after shuffling some tables about despite being obviously busy. The staff couldn't have been more helpful. Apologising (unnecessarily)in advance that our food may take a little longer coming from the kitchen, the waitress was great to deal with. Deep fried seaweed as a shared starter, 3 mains, 3 sides, 3 non alcoholic drinks, 2 desserts was £60.00. Service was excellent, staff were very efficient and friendly and smiled a lot. They made us feel very comfortable despite the extra load we created by just bouncing in the door. The food was excellent, the service was excellent and the bill was not at all expensive. Decent crockery, cutlery, and cloth napkins (important none the less) rounded off this very pleasant visit. Would highly recommend a visit here. Booking a table in advance would be wise... 😌 NB: Their Fillet of Beef is amazing.. oh, and try the Seaweed..

Avoid, got a chicken satay and the chicken wasn’t cooked properly🤮.

Great food and the staff go above and beyond.

Called in with my wife and daughter, my niece and my daughters baby for a business lunch. Surroundings are very pleasant and scrupulously clean. Well laid out tables giving a spacious feel to the room. Friendly efficient service, large selection on the menu and very good value. We all thought the food was delicious and we will definitely be returning to this establishment in the near future.

Was nice but felt the beef was a bit tough

Great to have it back and open again, the best Chinese restaurant in Dumbarton. Great staff, great atmosphere

Super friendly staff and the food was so good !!!

Can’t recommend highly enough, the food and staff are excellent , always remember us, and make us very welcome

We have eaten at the Jasmine for many years. The staff and food are five star. The two of us always have a bottle of the house red which always pleases us. The range of dishes is excellent.

Awful customer service. Girl on phone was rude as we had been waiting 1 hour and 30 mins. Was told it was with driver and then told it was in the kitchen. Poor poor show. No idea about customer service. Surprised this place is still in business

Ordered vegetable chow mein, salt & peppers chips, rice and rice paper prawns. Chow mein tasteless Salt & pepper chips where terrible normal salt and pepper plus like rubber Rice over cooked Rice paper prawns..greasy. All food was cold. Dont waste your time or money

Waited over an hour, ordered salt and chilli chips, vegtabek chow mein, boiled rice and rice paper prawns. The chips were cold and soggy, no taste to them, the chow Mein was tasteless, the rice was boil In a bag, not fluffy, the prawns were unedible waited so long we wnd uo making our own quick curry at home. Do not kedwr form here

Best chinese restaurant in the local area. Fantastic.

I was absolutely disgusted with the way I was treated tonight by the female manager - ‘Tina’. I ordered a delivery which arrived around an hour later. When opened I realised that they had not included the chicken fried rice that I had ordered and instead of chicken chow mein with fried rice in the same container, I was given a large portion of chicken chow mein and a separate portion of fried rice. When I phoned to let them know that it was the wrong order I was told “well you weren’t charged for it so that’s ok”. I explained that it was supposed to be my dinner and that I would still like it with the reply being ‘one hour’. I told the woman that this was very unfair as it was her mistake. She then started shouting down the phone “we are busy, we are busy, we are busy!” I asked to speak to another member of staff to which she said there is no one here. This was a blatant lie as I could hear the girl on the phone next to her taking orders. After shouting over me for 5 minutes and not listening to a word I was saying she hung up on me. I called back and she shouted “10 minutes” and hung up. The man came to deliver the rice about half an hour later and said that he had been told to charge me full price despite the fact that she had got the order completely wrong in the first place. When he called she backed down to £2 instead of £6.60, despite the fact that it should still have been free. I have never experienced anything like that before, her behaviour was shocking and showed complete disrespect. I order from there every weekend but I will certainly not be going back.

Been using jasmine for both takeaway and dine In for over 4 years wouldn't go anywhere else for Chinese food

We travelled up from Anglesey to Dumbarton and we fancyed a Chinese beautiful food good price amazing staff can't wait to go back

Great food and friendly staff.. what's not to like?

Food good but slow service more attention paid to deliveries than customers in restaurant waited 3 Quarters of an hour for second course not good enough

Really nice food big portions, with friendly staff excellent

Lovely sit in meal tonight. Delicious food! Very nice restaurant and excellent service. Will definitely be back regularly. Thank you!

Just tried the chicken noodle soup very disappointed no taste to it at all, will not be returning

Was craving Chinese food during our roadtrip in Scotland and so glad to find this gem. Cantonese-style cooking but it has been localised so don't expect authentic Hong Kong style here. Me and my husband were the only Asians when we visited for dinner on a Saturday (Easter weekend). Called about half hour ahead to book a table. Owner was very friendly, offered chopsticks and more rice! I assume since we were Chinese, the owner did caveat to us that the sweet and sour pork was made with char siew meat, not the usual pork butt. Which was helpful to set our expectations!

Always a good curry. The best in the area.

Never ordering from them again meant to get free meal as they got my order wrong then phone for free meal let me order the driver came to door and told me I had to pay so phoned her back and she told me no

Love it in here always a friendly welcome and food is delicious

Takeaway was okay, there was nothing really bad with meals but just same as any other Chinese in local area so my rating is probably more 3.5 stars and would possibly use them again if passing.

Lovely meal as ever. Staff always friendly and helpful.

The place gave me food poisoning! DO NOT recommend to anyone. Food was not fresh at all

Great place for fantastic food. Staff very helpful

Enjoyed a lovely meal. The staff were friendly and the food good. First time out in donkeys!

Came across this lovely restaurant by chance when we were visiting Dunbarton. Our meal was delicious. There was plenty on the plates it was hot and very tasty. The take away service was extremely busy which is a good sign. We really enjoyed our meal in the restaurant. The service was good and we couldn't fault a thing. Excellant meal wish it was close to home in Doncaster

Ordered a chicken chow mein delivery, the meal was tasty enough but let down by having hardly any chicken!

Chinese roast pork curry I had Friday night was the best meat dish I've had in a while and you get rice with it , bargain . It Arrived pipping hot in less than 20 mins , Salt and pepper chicken and chicken breast curry also very good . Mmmmmm

Got s+p chips for the kids not nice at all and the Singapore chow mein was the worst I've ever had . The satay was ok but won't be back not nice at all

S+p chips were rotten as Singapore chow mein beef satay on the skewer was nice

My ‘go to’ choice when I’m in the mood for a Chinese. Dennis & his team run a great outfit - foods always top quality and the restaurant inside is always clean & tidy. If you’re yet to try it then give them a go, you won’t be disappointed!

Just ordered food tonight and I'm really angry and frustrated as to how I was spoken to Not once but twice the woman shouting down telephone in Chinese put the phone down on me when she did speak in English she spoke over me and answered the question for me then proceeded to slam the phone down Was also charged £3.80 for delivery from high to castlegreen St which is ludicrous Just lost a very loyal customer due to horrible customer service the chicken curry was was nice however one bag of dried up chips were put in bin Not a great experience and I'll take my business elsewhere

Have been going to the jasmine for many years, and have never once had cause to complain, excellent food, and very friendly staff...

This is by far the best chinese in the area

The food here is really nice and the staff are very friendly and polite , £7.95 for a lunch and well worth it.

Mongolian beef, fantastic, to be fair everything I've had from here is delicious

Great Chinese food, super quick preparation. Will definitely be ordering again for collection.

Had a good takeaway meal from this establishment. Good service and reasonably priced. Would call in again.

Always wanted to try their curry sauce so ordered chips curry n onions quick service stopped at river to enjoy but after eating some noticeably no onions. Took it back but this time the girl said do you want to pay for it again..wtf NO Other woman who served me came out n wanted extra 30p to make it with onions man behind other counter stood glaring at me .( who was served the wrong meal and had to go back and start again ) Still no apology. Very BAD customer service even had the cheek to forget my change which I got with an effort..uhhhhh Level this alone as its smiles all the way but bad service

Best Chinese in the shire. 😊 as a family we have been customers for nearly 30 years, love family meals in restaurant and home deliveries other times.

Great place to go.. Staff are always friendly and welcoming. Food is great you always have a big selection to choose from.

We normally order our Chinese meals elsewhere, but due to coronavirus our normal takeaway is shut. We placed our order by phone and arranged home delivery. At the time we were told that the delivery would take about an hour. In actual fact, it took just over one and a half hours.... This is the only reason the review is 4 stars instead of 5, as the food was very nice. Portions were slightly smaller than our usual takeaway, but that’s no bad thing as we often have leftovers. We would definitely order from here again.

Good Service and Food and Prices

Best chinese restaurant in the area. A family favourite the crispy aromatic duck is fantastic. Also the staff are great very friendly and efficient.

Although it was quiet, the service and quality of food was superb. Really nice welcome and goodbye. I was on business so my never visit again but will always remember the quality of the food and service. Thanks

Lovely food and staff also very nice value for money

We had a party of five people for an evening meal. Everyone was very pleased with the dishes they chose, the food was lovely and the service great. The prices are reasonable too.

Food was delicious but the time it took to rexieve our foof was shocking

I've not been in the restuarant but the takeaway meals are delicious, the staff are really nice.

After nearly a 2 hour wait for food finally arrived the chips went in the bin was a bag of grease saturated potatoes the gravy was salty a f the chicken tasted cheap rice was lukewarm first had the jasmine 10 years ago when my partner and I first started going out together and was one of the best but I don’t know what went wrong now it’s so bad won’t buy again waste of hard earned money not enjoyable

First Class food extensive menu.Lunch meu extensive,Has stood the test of time amazing food .Sorry no Disabled toilets .

Went to this restaurant in the last few weeks.It’s actually our prefer local Dumbarton Chinese restaurant, even tho I’ve seen poor reviews about this place.I’ve been a few times and like it!!!The half duck sharing starter could do four people even tho there was only three of us.We all had a main and side each, bottle of red, Irish coffees, beers and a gin, £100.I think that’s really fair priced.The service staff are very polite.I will return again before end of the year.Thanks restaurant and see you soon!

very poor went in for my granddaughters birthday the food was terrible the starters were dripping with oil rice paper chicken main meals were more like snacks the helpings were so small my wife got chicken and cashew nuts it was mostly onions there was 3 bits of chicken and 6 cashew nuts my daughter got beef in oyster sauce it was totally tasteless i had sweet and sour delight it was totally over cooked and solid my granddaughter and her friend waited over an hour for there main meal this cost us 100 pounds could have got better from a freezer shop

went last night table of 5 slow service very poor food chicken with cashew nuts more like oinons with cashew nuts very little chicken beef in oyster sauce was only beef in gravy the sweet and sour delight was over cooked very disappointed as i use this restaurant regularly this was not what we were used to the price of 100 pounds was a joke could have got better from a freezer shop

My friends and I had dinner here a couple of nights ago. Service was professional and friendly, we felt welcomed. The menu choice is fantastic and the food is really tasty. We recommend the Koon Po Chicken and Chicken Curry. Their salt and peppers chips are the best I have had at any restaurant!The prices are really reasonable, the restaurant decor is really nice and homely, very clean and cosy. We are looking forward to our next visit!

Business Lunch is great value, and usually you can have the 2 courses and be back within the hour.

Much n much but some dishes are better than other chinese up the road

My favourite Chinese in my area

Great food but far too small portions for the money! Not for me but would suit someone who doesn't mind paying over the odds!

Find the food ok and we mostly use this restaurant for convenience. However, 9 times out of 10 they get a part of your delivery/collection wrong or something is missing. Phone them to let them know and there is never an apology or offer of any refund. Won’t be using them again. Disappointed and fed up with their rubbish service!

Called to check on delivery after 1 hour 15 minutes to be told would be another hour this was not even a large order only 2 main meals. Won’t be back.

The best Chinese meal in Dumbarton.

My favourite local Chinese. Excellent food of very high quality and decent value for money. We did find that a takeaway is nowhere near sit-in standard so tend to avoid it for that but very good for a quiet family meal.

Thank god for Omeprazole reheated ribs that had sadly turned into charred remains a curry gravy i could plaster a wall with fries that had been cooked so long the potatoes had disintegrated and just left a husk chicken balls i could use at a cricket match just bad all round unfortunately

Disgusting beef curry No taste and very chewy. Worst food from there for a long time. Will give it a miss for a while.

Food was good. Service has went down hill lately unfortunately

Service slow but we were not in a hurry can't say if that's normally the way they work as it was the first week of the year. Still staff very nice and helpful food was excellent will be back.

Lovely food, inexpensive, good service

Having managed to "offload" our children for the night, I booked a table for two at this restaurant in Dumbarton. The reception we were given was warm and cheerful. Having placed our dinner order we were quickly served our drinks followed by our starters which were delicious.

Good food and friendly service.

We found this little gem by chance and it is now on our list of good places to eat! The ambiance in relaxed, the setting is casual and the staff are helpful and non-intrusive. It is a busy little place and everyone is welcome. The food is great and reasonably priced. The menu consists of typical western- orientated dishes and the staff are happy to amend according to taste. Our party of three paid £36 for 3 dishes and sides from the main menu excluding drinks.

Disgusting, got a take away and the whole thing went in the bin. Everything looked reheated and was solid.

disgusting cold nevtry here again wait an hour for delivery pathetic food is cold wont go there ever again such bad service

Food at the Jasmine was served fast and well presented. Limited selection of drinks, no Blue WKD etc. I have rated here a few times, foods well priced and never been disappointed. Good value for money, I will visit here again.

Nice enough Chinese. Just find food a little bland.

I had a bad experience with Chinese cuisine last year and have struggled eating it since but I had no problem wolfing into the food from here. The egg fried rice is just to light and fluffy and the satay sauce was amazing! Also called a few time for delivery now and service has been very efficient and quick each time.

Good food reasonably priced, staff always helpful & welcoming

We ordered food and it came in a timely manner. It was well presented and easy on the eye for presentation. There is a limited selection of alcohol that may not suit all needs (No Blue WKD). Overall it was a good curry and the lemon chicken was also very good.

Excellent bar lunch..great service

Went to the Jasmine last Saturday. It was a last minute idea. We phoned at 5pm for a table for 7.15pm and yep we got one. Three of us went.

Great food first of all and the restraunt was clean and the service was excellent. Perfect if you like a quite meal in a relaxed atmosphere

Ordered tonight for my daughter's birthday at her request. Food was rotten. Batter was soggy. Chips were clearly reheats. Chicken fried rice was salty with not alot of chicken and pretty tasteless due to the salt not even a splash of soy sauce . This used to be such a good place. Wont be back

Love the place brillant on the phone thanks Ian McDonald

We were in the area prior to a family event in Balmaha & had never tried this or any other restaurant, what a lovely experience, friendly staff great seating area & immaculate toilets, the menu was extensive and our chosen dish was excellent, I do hope that the “new” Royals visit Dumbarton soon as the place has much to offer but to credit the council (I’m not a fan of any Scottish Council) they seem to be trying hard.

Fantastic small restaurant with very tasty food and good service

excellent food and delivery service.

Brilliant restaurant we have always gone here when visiting our home town, we used to have our date nights here and now take our children, they are brilliant with our autistic son, and the food is brilliant