Jamie's Italian in Dartford

We visited this restaurant with high hopes given that it was a Jamie Oliver venture. It was so poor it beggared belief. Most dishes tasted like they were just heated up in a microwave and a sirloin steak that cost £23 which was more like rump steak and inedible. To call this an Italian restaurant is an insult to Italian cuisine as it was not authentic, poor quality ingredients and so very badly prepared. How on Earth this restaurant managed to become a chain of many is astounding, other than the fact that it relies on the Jamie Oliver name.

Jamie’s restaurant has been closed in Bluewater for quite a number of weeks now with no real sign of reopening.

I figured this would just be another average restaurant chain, but I've really enjoyed both meals I've had here for lunch. Service was friendly, food was high quality, prices were reasonable and you get large portions. I'd be happy to come back again!

...which is a real shame as it should be a top quality restaurant of England. We love Jamie since he started cooking but this particular restaurant puts his name in shame. The staff is untrained, slow and sloppy, the wooden tables are dirty and sticky at all times, our cutlery was full of greasy fingerprints so we had to ask for new ones, also used glasses were left on our table, just after cleaning it up. We were craving for some dessert and coffee therefore we chose Jamie's Italian instead of Costa to experience a bit higher quality in terms of ingredients, flavours and service. Upon arrival we were given the Christmas menu and a drink card, but that did not contain any coffees, whereas we saw their coffee leaflet by the counter, so we specifically asked for it. Unfortunately none of the three chatting ladies staff were able to give us the coffee menu, so we got the drink card again instead. Clearly they had no idea it even existed or have never read the drink card?! So we had to stand up again and ask for that particular menu a second time, this time we succeeded. Our tiramisu was below average and a bit dry as well, the brownie seemed smaller than usual, but was ok. We also ordered two espressos with liqueur, one of them with Amaretto, which was alright but mine was missing the Orange liqueur. We've also seen a waitress walking around with her mobile phone in her back pocket, very unprofessional, not to mention the lack of uniforms on many of the staff. Our previous visit was quite poor as well a year ago but today's experience was the "cherry on top" and we do not intend to go back again, unless major change in management.

Visited on a Sunday afternoon and had 2 sunday roasts and 2 other meals. Service was good and the food arrived quickly. Waiter was Eduardo who was helpful

We visited here as a spur of the moment decision when we had finished shopping.It was about 8pm and the place was heaving.We booked in and were told it would be 10-15mins would we like to wait at the bar.This we did and ordered drinks.About 5mins later we were shown to our table.Food and service were excellent, probably because as we were eating our main course the place was emptying out.Never the less a really good meal and all was enjoyed.

Lovely meal with my family. They were fully booked but anyway they’ve found a table for us! Our waitress was just amazing! Meals were very tasty! Desserts to die for! Incredibly good white chocolate semifreddo! We will back soon! Thank you so much 😊

We went to Jamie Oliver yesterday the food come out cold we asked for a salad about 3 or four times and it took so long to come out.I had chicken and pesto that was cold my girlfriend dad had these potatoes chips they had 0 flavour I asked 3 of the waiters to get us some mayonnaise and in the end I had to get it myself . I have been here 3-4 times now and this time we so bad I would probably not go back there on the strength of yesterday’s meal it was so bad. And I am not the one for moaning this is the first time I have ever gone out my way to put a review about how rubbish Jamie Oliver’s restaurant was thanks steve. The glass bottle coke was nice tho

visited here for the first time and was not left disappointed .I had a very nice waitress named Fabiana and she made sure my visit was a good one .highly recommend

We visited Jamie's Italian, Bluewater purely as a last choice as everywhere else had a minimum wait for a table or had ques out the door. I now see why.There were 4 of us eating yesterday 1st Dec 2018, 2 adults and 2 children.Firstly I have to say the girl who served us yesterday was absolutely fantastic and could not apologise enough for the delay in bringing us the food and for how poor it looked and tasted.She organised a discount without any pressure or encouragement from ourselves, Which to be honest on reflection seems to have come too easily and would indicate that it be normal and repeated behaviour???I suspect Mr Oliver would be extremely unhappy with the quality of the food being served. I also suspect Mr Oliver has never seen the inside of most of "Jamies" eateries!!!The veggie burger I had was tasteless and felt like it came straight off a hot plate (not cooked but heated on a hot plate)The kids had chicken lollipops with healthy fries, that is if you could call uncooked sweet potato fries healthy. They were also given a salad in an airtight container, very healthy I know but as most of us, parents and grandparents know. Kids eating salad is a very rare and wondrous thing indeed. I suspect it was served in an airtight container as someone had the great idea of, it's not been touched by human hands so let's hoover it up and pass it on the next health-conscious child.The only problem with that Mr Oliver is. After a while, the salad starts to discolour and go brown then black. It might be worth re-training staff on the discolouration warning signs of aged food. That might just be a minor point but I don't think customers like to be served what looks like re-served food. You might get away with it if, it's clean looking. Just my non-expert opinion of course.One good point was. My wife ate all her lasagne. But even then 35 quid for a reasonable lasagne with most of the other meals being rubbish is a tad steep methinks.Needless to say, the foodie in this McGoldrick family will not see the inside of a "Jamie's" again.

I've been a regular visitor to Jamie's Italian Bluewater but I feel the quality of the food has deteriorated over the past year. The set menu is good value but the last 2 visits the chicken burger has been swimming in mayonaise and not as good as it has been. Make sure you join Jamie's Gold Club as you always get offers and tasters which is a nice touch.

Decided to eat here on a Sunday and try the Sunday roast options. We had the Pork Chop, wow, amazingly good, as was the Braised Beef, all for £14.95. We had the Plank to share as a starter, that was excellent too. I don't think you can beat Jamie's for value for money, the staff were very nice too.

We had a gift card for here so went for my sons birthday. I had been with work a couple of years ago for Christmas and was good value and enjoyed the atmosphere. This time the restaurant was virtually empty and although the food was good found it poor value for money. I had seafood linguine which was tasty but had to hunt for the prawns and lacking in other fruits from the sea. My husband had prawn linguine and he agreed not many prawns. I know it was a Monday night but other restaurants around were busy. Sorry Jamie won't go again.

We ate this evening in Jamie’s Italian and I was really impressed with the fantastic service and the delicious food. It was great value for money. Having scanned the main menu for Veggie dishes and struggled to identify which ones I could chooses from I asked the waitress for help. She told me there was a specific veggie menu to make life easier. It felt like a lot of love had gone into making sure there was a good selection of food for veggies such a treat.Children had great bags with activity packs and a delicious choice of about 8 main courses.Would throughly recommend this restaurant to other families. Kids ate free so our bill came to about £35. We will be back soon.

We booked for Saturday evening, with our kids eat free voucher over half term (already onto a winner). Kids packs were good, kept them entertained. We let the staff know there was a nut allergy amongst our group, and I was really impressed at how the staff then advised us with our orders on what foods were nut free and where there was a risk of cross contamination - obviously well trained on allergies. The food was delicious, far better in my view than comparable priced Italian restaurants. All in all, I would highly recommend this place, may just need to book for Saturday evening.

My husband and I went for an early lunch. We were very well looked after and the food was extremely good as was the bottle of Bianco. We were given a sample of their mushroom soup that was soon to be put on the new menu and were blown away by the delicious, intensely mushroom flavour. Next we had beef burgers which we both agreed were very tasty. We thoroughly enjoyed our dessert - I had the rich chocolate brownie and my husband had the tiramisu - both of which lived up to our expectations. We were unable to finish the wine so took it home with us. We will be returning!

Went for an impromptu meal with young Grandson. The restaurant was buzzing and had a lovely atmosphere. Despite being welcomingly full, the service was exemplary and we didn't have to wait for food or ad hoc orders. Our waiter, Eduardo, was superb - taking the time to explain the dishes we were considering. The food was really, really good including the pizza from the children's menu. Tried semifreddo after talking to Eduardo and he was right, it was absolutely delicious. Will be going again very soon to try more dishes and enjoy the overall experience of this lovely restaurant and it's staff. Thank you Eduardo for making our first experience so very enjoyable and looking after us so well.

We chose Jamie’s as it was the only place that didn’t have a waiting time, but I kind of wished I’d waited for other :( I know Jamie is all about children’s heathy options but a *picnic box certainly gave us the wrong impression as when it arrived my daughter wouldn’t touch it anything :( the adult food we both chose lasagna which arrived bubbling hot over cooked and a VERY small portion for what your paying ! We had to get some skinny fries to help :( drinks were lovely but very highly priced compared to a lot of the other restaurants. Our waiter was polite and helpful so was a shame the food wasn’t great :( 3rd pic is the so called kids box

Great food - I’m gluten intolerant, there was great precision to make sure that my meal was cooked separately and not contaminated. Food was delicious, couldn’t knock it. The icing on the cake was our waitress, Hilda, who was bubbly, a great laugh and made the meal a complete pleasure. I informed the manageress Lesley of how fantastic this waitress was as well. Great visit. Recommended!

We really enjoy this restaurant. The fish is always cooked well and the pasta is also great. Excellent selection of wine. The staff are lovely especially Fabian. Always happy. Well worth a visit and definitely worth getting a free gold card

Me and my friend visited Bluewater restaurant last week and must say, we had great time. Food was great, specially can recommend Seafood linguine!

My wife and I have eaten at Jamie's Italian Bluewater several times over the last few months. Each time we wondered if the 'standard might have gone done' since our last time we ate there. I am so delighted to report that the food has been exceptionally good each time we have visited. There are always 'exciting' choices on the menu and the staff are happy to describe the dishes to you.On our visit this time chef Lokas and our waiter Eduardo are the two people I would really like to commend for their exceptional standard of cooking and service.

Lovely staff and atmosphere.The food was delicious except that the pasta dishes were spicy and it did not specify that the dishes would be in spicy on the menu. The cocktails were nice also so was the service.

I want to like Jamie's Italian. I like the concept of a simple menu using decent quality ingredients.Sadly, the concept is poorly executed. Today we had 'Nduja meatballs', 'Casarecce Carbonara' and 'Tuscan Lamb'. To drink, a Bellini and a Tuscan Sangiovese.The wine and Bellini were good. The meatballs were also pretty good. Bread was also reasonably good.The lamb was okay but had absolutely nothing to do with Tuscany. It tasted like lamb breast that was slow-cooked then subsequently deep-fried before serving. It wasn't a recognisably Tuscan dish and neither was it cooked in any recognisable Tuscan style. Nor did it use any typical Tuscan flavourings or ingredients. So why call it 'Tuscan Lamb'?The Casarecce pasta were perfectly cooked - sadly it's not always the case in the UK. But the 'Carbonara' sauce simply wasn't Carbonara. It had nothing whatsoever to do with the dish. It was a sauce made of leeks, pancetta and cream. My kids wanted Carbonara. They know what it is. They have it often in Italy and I cook it at home. They didn't like the leek, pancetta and cream sauce. It was okay as a leek, pancetta and cream sauce but why call it Carbonara?Service was okay but nothing special.Nothing about our meal was special. It seemed like such a waste of what I could tell were reasonably high quality ingredients.This was our fourth visit in the last couple of years. Doubt we'll return.

Decided to try as very near to the cinema. They got the Drinks order wrong. The starters came out with the mains. My burger was average at best, my girls linguine was plain and unexciting not as good as zizzis! Prices of drinks a bit steep. Overall OK just nothing special

My husband and I booked a table at Jamie’s for a family celebration both our children and their partners came along. We have been to this restaurant many times previously but in all honesty our last couple of visits had been disappointing.On arrival we met our waitress for the evening whom was a breath of fresh air, taking our orders she memorized every course leaving my both my son and son-in-law worried they wouldn’t get what they ordered, no need to worry everything arrived perfectly.The food was the best we have every had I had Salina Chicken which was delicious and an amazing dessert Semifreddo. There wasn’t one moan everyone only had good things to say.An enjoyable evening had by everyone, we are happy to pay for excellent food but feel it’s not a place to go if you are on a budget. But we did notice a sign saying children eat free with every paying adult who ordered a main, well done Jamie’s Italian.

We visited this restaurant prior to attending the cinema, we decided to go for the set menu which seemed reasonably price with a good selection of food. My starter the pate was difficult to eat served on a hard piece of bruchett, my friends main course carbonara was tasteless with little sauce.The service was friendly,which made up for the average food served

We had a party of 7 plus 1 child, we had to send back 5 of the meals we had received , the pasta was matted together over cooked and cold, they brought back a pasta Bolognese and it had no meat swapped in coloured water and pasta only, we will not be going back there we had a better meal in Burger King ?.

Visiting Bluewater for shops with daughter for her 26th birthday. Dreading acres of 'the same'.Choosing a meal was difficult as all outlets were anodyne chains. When daughter exclaimed she wanted to go to Jamie's, it was even worse, since he probably didn't even know it is there.Anyway. The welcome was great. Tall denim-clad blonde lady was charming. We were allowed to sit where we wanted rather than the seats/table offered. We were handed three menus, which was complex. No mention of the 'blackboard menu', or what was soup of the day. However all staff were charming. Drinks were efficiently served. Cocktails easy and reasonably priced. 'Tap' water tasted OK.Starters arrived almost courtesy of a time traveller; that quick. Scallops x 2 were superb. Pea and 'something' soup was a delight. (I hope it wasn't off a truck!). Prawn linguine, despite adverse comments elsewhere was really good. No rubbery crustaceans. Fresh tasting. Lobster pasta was good, but lacked a bit of seasoning. Lamb was disappointing (I've never had lamb in Italy).Bland.Desserts were good. Service was great, all the way through.Toilets were clean. Bill was very reasonable. Despite my antipathy towards chains, I would go again, with no hesitation.

Love the place. Food is always good and the beer is really good.There is sometimes slow service but overall it's good.

Looked up the Bluewater menus beforehand as we wanted the latest Jamie Cooks Italian menu - inspired by the new Nonna series of recipes. Bluewater said they did them. When we got there, they weren't - first disappointment. After that I decided to have the Ham and Cheese croquettes but when asked for them - "Oh sorry, they're unavailable". WHY were we not told as soon as we sat down? Waitress then tried to tell me the Nachos were very nice instead. I said "But they'e not croquettes, I'll need a few minutes to decide again." She stayed where she was looking at me, and I had to repeat "I'll need a few minutes...." In the end we had a reasonably nice meal, but nothing to go mad over AND it wasn't a special Nonna recipe. Very let down as was looking forward to it.

I visited this restaurant on august 9th 2018 in the afternoon. On arrival the staff were quiet friendly with seating me and well mannered.I ordered from the 2 set menu which was reasonably priced around £12 (not including a drink). My starter was the crispy squid. Firstly i assumed it would just be similar to calamari just fried but this was so fried... i was pretty much munching on pure oil and batter which in turn made me feel sick. I had to order a glass of tap water to wash down the oil i had consumed. The squid was non existence to be fair.My main was the spagetti bolognese which consisted of mimimal meat and plenty of the flat thick pasta. It tasted bland and was below just ok. I mean i was starving and i do not like to waste food. I would be totally shocked if I'd have paid the full price menu for these dishes. Putting that aside i was served by a member of the staff that was on point with her service and assiting all customers when enterng and on tables with pleasant manners.I doubt i would eat here again and if so i would have to try some thing totally different.

Been here before with the taste card which should soften the blow but average service and average food just leaves me thanking god I didn’t pay the full price

Bland boring pasta with hardly any sauce and not much taste, 1 measly slice of bruschetta that was just about passable.....considering how easy it is to do well. No wonder it was empty. Won’t be going back. Service was ok but other than that really don’t bother!

Being a girl whom was Essexised in later years but formerly Italian - Jamie’s Italian had to be pretty special to impress me - but it has done so - time and time again. It’s all just brilliant! His waiters and waitresses and servers and kitchen staff always look the part - they’re perfect hybrids of Italian, Essex style (looking elegant and a bit sassy in jeans and shirts - none of them overtly made-up or sporting asymmetric bobs) They are smart and seemingly genuinely happy to be there working in their roles - and it’s so identifiably ‘Jamie’s Italian’ - it’s a brand that works so so well as it’s been steered personally by Jamie and his dream is realised and shared with us all. The staff, cleanliness, lighting and artefacts are always appreciated by me - even the ‘Crapper’ toilets and ‘Butler’ sinks. There’s a decadence about the restaurants that is only identifiable as Jamie’s Italians. It’s ALWAYS so good that I sometimes think they think I’m a mystery shopper - as it’s always so personable and on point! I love the sturdiness of the furnishings. The rustic Italian cuccina style with a kick of industrialisation- which perhaps is his doff to his Essex roots.The food is served from cuccina to ragazza with a big dollop of Essex love bursting out through the Italian textures, flavours and colour.

Got brought this for an anniversary present and loved it...Food was lovely. I had calamari and salmon for mains and it was cooked beautifully. Great atmosphere and helpful friendly staff.

I love this restaurant. This is the place that my adult daughter and I always go for a healthy lunch in Bluewater and the service is great. I went there yesterday with my husband he had a steak and I had the trout in a delicious sauce with peas. We also had the kale and hazelnut salad which had a great dressing. The lady who served us was delightful and the food was faultless.

Popped in to Bluewater to buy some cards and decided to treat ourselves to lunch.After the usual 10 to 15 minutes mulling over what we fancied, we thought we'd try Jamie's Italian. As with many eateries in Bluewater, the layout is fairly open plan, but due to Jamie's location, you don't get the usual throng of shoppers wandering around looking in. There was a nice welcome at the entrance and the tables and decor do give the feeling of being anywhere but a shopping mall. Good menu and variation. Good wine and beer choice too. The food was delicious, well cooked and delivered to table at your preference time wise.The best part of the experience however was our waitress. Sadly, I didn't get her name but she was a delight. Attentive, courteous and knowledgeable. She took the time to explain the various meats, cheeses and chilli's on our shared starter platter and the various beers. She made us feel relaxed and important in an informal but professional manner. Such a refreshing change.We will definitely return.

Visited here Saturday just gone food was really nice arrived quick and staff are very friendly n welcoming definitely my new favourite place to eat

When you book a table at a very well known chefs restaurant you expect it to be an amazing experience.. But I have never been so disappointed with a restaurant before. I am absolutely gutted that after a week of looking forward to going to Jamie's Italian it turned out to be an experience that wasn't worth waiting for at all. I booked a table for 2 as we had a voucher for a three course meal with a glass of prosecco each on arrival. We were shown to a table of 4 next to the stairs with next to no light and a wonky table, there was no thought what so ever. We waited 10 minutes for a waitress to even ask what we would like to drink, even though there were plenty of members of staff standing around doing nothing. We shared the meat plank sharing starter which was nice, but when the waitress finally come over to ask what we wanted for our mains she left the our plates and the plank sitting in front of us and so did 3 other members of staff as they walked past laughing and talking not paying any attention what so ever - which is pretty much what we witnessed the whole night.When the mains arrived I'd previously jokingly said to my partner "I hope my dinner isn't all pasta and no sauce" but unfortunately that is exactly what it was. There was no flavour to my dinner, the pasta was slightly hard, there was hardly any sauce and any pieces of meat I did eventually find were rock hard! Luckily my partner enjoyed his trout which was cooked beautifully. The chocolate brownie and the prosecco were definitely the only two things I enjoyed throughout the whole evening. If it hadn't of been for the prepaid voucher which we received as a joint birthday present then there is no way I would of stayed as long as I did.

Very poor meal , it’s the first and last visit, we order garlic bread and pizza for the kids who refused to eat it because it tasted strange, the reason for this is the magerita pizza was smothered in parmigiana cheese , the garlic bread was not good either. Classic dishes have been altered to try to be different leaving them a bit of a disaster I did try the pizza and it was not good.

I don’t know why this restaurant doesn’t have 5 stars,I’ve been coming here for a few years now and have never experienced any issues of any sort...The service is always very friendly and welcoming and the food I’ve never once complained about.Always delicious and fresh.I am also a gold club member which makes me benefit of little tasters or money off my bill which is a nice touch.The menu gets changed a couple of times a year I believe,and it’s honestly always very delicious...

Popped in on the off chance, before going to the cinema, only waited about 5 minutes for a table.Only had a burger, but staff were very good, and so was the food, we’ve been to other Jamie’s restaurants, all of the same high standard

How anyone can leave a bad review is just beyond me!! Visited Saturday night, just me and my friend, greeted at the door by the most friendly and polite young man. Shown to our table and was asked if it was okay, which of course it was. Our waitress, Kate, came over and what a delight she was. So smiley and friendly! She recommended some cocktails and we ordered a bottle of wine, primitivo, my favourite!! To start we had the Burata, croquettes and gnocchi, cheesy I know, but it was all soooo good!!! Main was of course the prawn linguine, and a carbonara! Delicious!!Everyone was so attentive and made the meal the best it could have been!! Thoroughly enjoyed it and would recommend to anyone who is around Bluewater and stuck for somewhere to eat. Tiny bit of advice, keep those salt shakers topped up! Can’t wait to come back!

I have heared mixed opinions about this restaurant but me and my husband wanted a quick dinner and we thought we will give it a go. We have been sat in front of kitchen by Kelly who was very helpful with choosing our dishes( my husband is lactose intolerant). Then the drinks and food was brought by very friendly and bubbly waitress ( it said Grace on the bill). Food was tasty and we got free bottle of wine from Gold card club which was amazing! Please pass on my thanks to your fantastic staff! will be comming back!

Went to Jamie's Italian with the family.Great food can't fault it great service kids really enjoyed it especially the bloody orange mojito.Really nice experience.

The food was good service was very friendly but we felt the prices were quite high & unless you like to feel like your eating in the walkway of a shopping centre head for a table further back.

Amazing to see the famous Genaro cooking up a storm in Jamies Italian Bluewater! He made an amazing special especially for the guests in Blue......

We stopped at Bluewater on the way home and decided to have lunch at Jamie’s. Being a Gold Card Member they knew it was my birthday but the staff went out of their way to make it a real treat! Service was excellent, the new summer menu really good especially the steak tagliata. My surprise brownie, beautifully decorated with Happy Birthday was exceptional! Thank you!

We visited on a Sunday afternoon. The food was delicious. I had the squid to start, which I must say, was the best I’ve had in this country! I had the prawn linguine for main, which had a bit of a kick, but again was delicious. The staff & service was excellent & I look forward to eating here again soon.Tip: I download their app & got £10 off!

We visited for my nan's birthday and were seated very quickly. They were very accommodating of my wheelchair and our waitress was lovely. We ordered a garlic flatbread with cheese as a starter and it was delicious! I had lasagne as my main course, with a side of fries and it arrived in good time. The tomato sauce in the lasagne was amazing and the fries were crispy on the outside and fluffy on the inside, as well as being nicely salted without being too salty. Overall, we greatly enjoyed our meal and hope to visit again at some point!

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Very impressed, the starters particularly were very nice. Food is flavoursome and good quality and the waitresses were all really friendly too. Would visit again!

My 11 year old daughter chose to come here for her birthday meal with the family. She wished she had picked somewhere else after. We are gold members andd booked the table in advance mentioning my daughters birthday. It was 31st May at 5.30pm and the restaurant was very quiet. They did not know about her birthday when we arrived so mentioned again. They even made a note of her name. We ordered our food. After waiting a fair amount of time we were told the nachos x 2 that my son had ordered as his main meal had run out. Why did they not realise sooner? The rest of the food was ready so he had to wait while we ate for his food he then ordered to come. He was not happy. My daughter didn’t get her shake it up salad with her meal either. Maybe we should have said something but felt we had already waited some time. The food portions seemed to have got smaller too although my prawn linguini tasted lovely. When it was time for desert my daughter wanted a chocolate brownie only to be told in doesn’t come on the kids menu. They could have made her feel so special as they have done in the past. Instead we didn’t order dessert and there was nothing. They have in the past given her a candle to blow out which is why she picked to go there. Nothing this time and they weren’t busy. Smaller portions, lack of interest from anyone, and lack of organisation when it came to getting food at the same time left us disappointed especially an 11 year old who’s birthday it was.

Went out for 38th Wedding Anniversary with three grandchildren aged 6,4 and 2. Kids’ meals highest quality with lowest additives. Kids had pizzas and ice lollies, youngest had spaghetti bolognese. All got a fun jar of salad and raw veggies too. We had three courses. No charge for two kids and as they were a little slow on service - we didn’t complain- no charge for the third either!Love Jamie’s anyway but great reliable food for 5 of us, fun packs and good food for kids for £33! I think Jamie would say ‘Happy Days’.Thanks for a great night.

Unimpressed by disinterested staff on a busy and wet half term day. Overpriced average food - but it’s Jamie’s!!! It should be great affordable food. Last time we’ll bother, bring back some independent restaurateurs

Been here twice in one week this week....Hilda served us first time... second time I said I WANTED to sit in her section. Lovely lady. Knows her stuff. Amazing people skills. Best waitress. Food always good. Thanks Hilda xxxx

I have to say without a doubt this is the best service I’ve ever received. We were greeted by the manager on arriving and taken to a table suitable for myself my partner and my 6 month old daughter. When ordering we felt relaxed and the lovely waitress even spoke to my daughter to make her feel involved too. The manager on shift went above and beyond I couldn’t fault her at all and made me and my partner feel at ease and made my birthday day out special indeed. I will indeed go back to this restaurant again even if it’s a 3 hours drive. Fantastic.

We visited this Jamie’s Italian on Tuesday evening and found it to be just ok. Whilst my husband enjoyed a good quality steak, I found my ‘truffled chicken under a brick’ to be quite unremarkable. I’d mistakenly ordered sweet potato fries believing that a side was included with my dish, and it’s a good thing that I had otherwise all I would have had was some chicken breast (with tough skin) and a very wet sauce. The starters were dull and poor value for money (the bruschetta was simply two pieces of bread with a very small amount of cheese and tomato) but the desserts were better, although still a bit over-priced. The children’s menu has clearly had a lot of thought put into it, unfortunately it is just too expensive for what it is (and the dessert is extra - £1.50 for a TINY spoon of ice cream). The atmosphere matched the food – quirky yet lacklustre, and the waiting staff were not particularly enthusiastic. I won’t be returning to this restaurant, especially as Bluewater has so much more to offer elsewhere.

We visited yesterday and had a lovely meal. The food tasted beautifully fresh and our desserts were amazing (our daughter was especially touched by the 'happy birthday' written in chocolate sauce on her plate). Our waitress Kate was terrific, very efficient and friendly. Thank you, we had a lovely time celebrating our daughter's birthday.

Oh dear! After eating at other JI restaurants, I have to say this has been the worst for service with the food not up to standard. We didn't risk a dessert! From being seated we waited 15 minutes before anyone came near the table for drink orders. We decided to order the food as well as the drinks at the same time. Good job we did as the drinks appeared, followed 25 minutes later by a starter. I had to ask the front desk staff to hurry things up because we had the cinema booked. It was then that the starter appeared (free of charge) and we asked for the mains to be brought out asap. The garlic bread came out with a chunk of potato in it!!! We asked for water for the table which came served in a warm glass jug(!) with no ice to cool the water. Plenty of ice in the original drink order though. Main meals were pasta based and ok. Suffice to say we won't be rushing back. Disappointing start to our evening.

We went to Jamie's on Saturday 28th April. The food was really good and the service was excellent. Kate was a terrific waitress.

Excellent service, brilliant tasting food, fast service, friendly and polite staff.Our waiters name was Eduardo and he was so polite and friendly we left with a smile on our face :)

Dined at Bluewater today! Very kind helpful waitress who helped me choose a main course. I had the Lasagne which was perfectly cooked and a nice portion! Will 100% be back. Thank you

My wife had a slight hiccup here in early 2017. She then had a pleasant exchange of messages between herself & Mr Oliver about the first misunderstanding that resulted in us being invited to come back on any evening for a meal. The first visit was my wife and a friend of hers as I have never had a wish to eat at one of Jamie’s Italians but my wife convinced me I should give it a try. Judging by the reviews this particular restaurant is a bit up and down to say the least. Fortunately for our visit it was certainly an up. The service was really friendly the food although I found a couple of dishes a bit strange was really nice wine was a little expensive but very tasty. All in all a pleasant evening out but I must say for the price of the meal the decor in the restaurant is a little tired and uncomfortable.

Had lunch here today with some friends to find they did a Sunday roast. I had the chicken and it was lovely chicken breast on a bread sauce with a large Yorkshire pudding and two large dishes of vegetables and a dish of potatoes. It was very tasty and a large portion. I then had a Sunday which was nice a medium glass of wine (which we got free with my gold card). This was £20 so not bad value. The service was good.

We visited Jamie's at Bluewater on Saturday evening, around 6pm and had our names put on the list for a table as we were told there was a 45 mins wait. That was fine, it was very busy everywhere. We came back after 45 mins and were told that our table wasn't ready yet, so to wait in the bar area. As it was for our daughter's 17th birthday, we bought a round of drinks. During the further 40 minutes we spent standing at the bar for our table, we watched 5 tables being vacated and filled by other people, despite being told we were next to be seated. Table turnover was very slow with three tables being free for a good 15 mins. We asked several times how much longer we would have to wait, only to watch others turning up and being seated! In the end, our daughter decided she would rather just go to KFC than wait and be ignored any longer! Not the birthday meal we had planned for her. I'd like to be able to leave a review on the food, but as we didn't make it any further than the bar area, I am obviously unable to comment.

Great visit to Jamie's, food was delicious and service provided by Dean was outstanding, very attentive and informative

What a great service we received from Dean at Jamie’s in Bluewater. He was very attentive to our needs throughout our meal and his recommendations and friendliness were second to none, A 5 Star experience!!

Yummy food, friendly service and able to use our Tastecard. Recommend the arancini and the fish. Only grumble: Price of a glass of wine was pretty steep compared to similar places. A glass of wine and a Diet Coke cost us £10!

Popped in for dinner after some shopping. Not very busy so served quickly. Food was delicious. Screens with Jamie cooking were a bit distracting, wanted to hear the sound that went with!

We ate here on February 25th as part of my daughter's 18th birthday celebrations, when we asked to be seated away from the entrance so that we could have a little peace and quiet (away from the crowds of kids outside the cinema), we were told "we're not using the rear or upstairs today as we are short staffed" and we were seated right by the entrance!We ordered our drinks and meals and while we were waiting we took the cutlery out of the quirky but very poorly cleaned tomato tin on the table, only to find old food stuck to one of the knives. I asked the waitress for another knife and she went off to get it and promptly forgot, when our food arrived I had to ask another waiter for the replacement.My wife and daughter had burgers and I had ravioli, all of which were okay but nothing exceptional. My son is a bit of a lasagne fan so he ordered that, it was mostly tomato (which he is not a fan of), so he left two thirds of it.I don't know if we were expecting too much from what is essentially an expensive shopping mall cafeteria but we were disappointed and won't be eating there again.

I took my missus here for a lunch date. Nice seating arrangement. And the staff were warm. Food was sumptuous and we had a great time

Came here on a weekday evening with a £10 off a £30 spend voucher having had lunch here the previous day. There are a lot of options on the menu for veggies and all sound delicious. I finally decided on the veggie burger with sweet potato fries and my partner had the fritto misto to start and Italian steak and fries on the 2 courses for £11.95 menu. Steak is £3 extra but well worth it. Both meals were lovely and we couldn’t resist the chocolate brownie dessert for £3 extra on the 11:95 menu. Wow, it was a proper brownie with salted caramel ice cream and popcorn, beautiful! Couldn’t fault our visit, staff were very polite and attentive and we’re really disappointed that the restaurant is closing in the next couple of months. It’s a really nice change to a lot of the high street restaurants around the same price.

Had my first visit here today...wasn't disappointed..the aranchni starter was lush.had the mushroom ravioli with home made pasta..is a bit pricey but for what 3 of had was worth it

ive never eaten here before. after reading all the negative reviews and the fact they are closing in a few months put me off. however I was persuaded to give it a try. I'm glad I did ! the place wasn't over busy but the service was great . just the right amount of attention and always with a smile. I had brucceta for starter . Best I've had in a long time. Fresh and very tasty . Mains were a mix of pizzas. steaks and pasta and all of thought it's was pretty good. as i said. Don't give up on it yet !

We had a lovely dinner here on Saturday. Our waitress was especially brilliant. I highly recommend that when you dine here you ask to be served by Kelly. She was so helpful especially when we couldn't decide what we would want to eat. She recommend a couple of dishes and I have to say the prawn pasta with spinach really was delicious. Throughout Kelly made sure we were enjoying ourselves and made sure we had drinks etc. We never had to ask for anything. A wonderful dinner all round. Thank you Kelly for making a very rare dinner out such an enjoyable one.

We arrived at the restaurant having just completed a very intense two hours of shopping some 15 minutes early for our reservation.Initially we were told that our waitress was not ready so could we perhaps have a drink at the bar. I looked at the several empty tables and said surely there was a table free now and a second member of staff said there was a table free and we were shown to our table.Our waiter was pleasant and took the drink order quickly and was there to take our one course meal order. The food (a cauliflower cheese gnocchi and a prawn linguine) was brought fairly quickly. My linguine was served in a stacked manner which looked good but took a bit of work to break up and I wondered if it had been left like it for a while before being served.We have visited a lot of Jamie’s across the country and usually find them a good bet - this I am afraid was a disappointment and not one their charismatic owner would have enjoyed.

I have been few times in this restaurant and the last yesterday. The food is getting worse and worse, probably the chef changed and he is not professional at all, it’s like get food from the garbage bin. Dry food, burned, over cooked and no taste at all. Waiters changing all the time, too young, not professional and impolite. Manager too young without any clue about management , not well paid probably. Service slow and table dirty not very clean the place either. Just an abandoned restaurant spoiling a good franchising name and with high prices comparing with what you really get. They need to fire everybody and change all the workers without any pity, the one working at the moment, are just there to spoil client relations and Italian food quality. I am Italian, shamed that those people present such rubbish around saying that it’s Italian. Out everybody and straightaway. Don’t go there , it’s an awful experience.

Visited with my mother and my daughter Saturday lunch,It was busy with no one in authorityJust youngster running the place, tables were slow to be clearedWith ques buildingI had the oxtail lasagna it was a disappointment as there was no evidence of any meat whatsoever, just carrots and Tomato it was expensive for what it was I would not return

We were visiting Bluewater on a Saturday so booked a table for 7.30pm. Unfortunately, our table wasn't ready when we arrived so we waited at the bar. 15 minutes later, when we asked if our table was now ready, we were told that it had accidentally been given to someone else and a table at the bar was suggested. As we had booked and wanted a quiet table, we refused the table. Surprisingly, we were immediately given another table at the back where a few tables were empty.We ordered bruschetta for starters which came with no olive oil or basil or even seasoning. It was just cherry tomatoes (not even chopped) on some bread with a sliver of ricotta (which tasted more like a cheap cheese spread than ricotta). We had the vegetarian bolognese for mains and the portions were 3/4 pasta and one quarter bolognese. Certainly not worth the price!Jamie's food was certainly not better (or worse) than other cheaper Italian chains. A big disappointment all around.

Was very disappointed and felt the need to share this with others before they waste their money too.1) Service- long wait, forgot our starter, no plates for bread and oil, dumped our food at the end of our table. My boyfriend received his main course 10 minutes before I received mine.3) Food- the lasagne was the size of a weight watchers microwave meal and my spaghetti Bolognese (something impossible to get wrong) was a pile of pasta and some watery sauce with less than a handful of mince.Some improvements are to be had. I cannot believe this is one of Jamie’s restaurants. I’m sure he’d be utterly disappointed if he was us tonight.

Attempted to have lunch here today, although did wonder why it was empty when Ask & Bella Italia were busy! Having eaten here before, we decided to go in. Was shown to a table where the bench seat was completely ripped, decided we didn't want to sit there, we were told 'sit where you like'. Sat at the next table & were given the menus and told at least 4/5 dishes on the menu weren't available! We then waited for a waitress to ask what we wanted to drink, and.....we waited....and waited and although there were 3 waitresses standing chatting to each other at the bar, all standing facing us, looking at them, no one bothered to serve us. We were there for 15 minutes waiting for service, we then got up & walked out of the restaurant without one member of staff asking if there was a problem. Safe to say we will not be returning.

Come antipasto una burrata che definirei insipida.. e poi in un piatto così il protagonista non è di certo l'insalata(vedi foto).......poi la maxi grigliata era finita così ho preso il galletto siciliano. È arrivato un pasticcio di pomodori,olive con un paio di bistecchine il tutto piccantissimo.Adoro il piccante ma..I dolci: abbiamo lasciato perdere.Siamo passati al caffè (espresso) che sembrava un acqua sporca.Il conto salatissimo.

Fantastic service and although the food portions look small they certainly do fill you up. We had the bread basket starter and the mozzarella dips and they was lovely. The mains were more than enough to fill us up. Sadly we didn’t get to have a pudding as we was full.

It’s become a bit of a tradition for my best friend and I to meet for a catch up at Jamie’s and it never lets us down. Delicious food, well trained staff who never rush you to finish, and very reasonable prices. If you join the gold club, for free, you also get great offers including a free taster and free prosecco - what more can you ask for!

Me and my partner came for our date night and was not disappointed. Cocktails were amazing, especially cosmopolitan. We had the bread sharing platter for our starter and was good, then our mains were delicious. Didn’t wait long and our waiter was so nice, friendly and very helpful. Definitely worth going too.

Went here yesterday for my wife’s birthday with the family. Service was quick and the food great, I recommend the charcuterie served on a plank as the starter and the super food salad with chicken was really tasty

Fui con mi familia tras una jornada de compras. El servicio es amable y el lugar bonito. Algo extraña la karma cola, aunque por lo menos es diferente a lo mismo de siempre (coca cola o pepsi) y, de este modo, otorgan trabajo a mujeres en Sierra Leona. Me quedé con ganas de probar la pizzas, aunque con la lasaña de rabo de toro, me quedé bastante bien. La comida es sabrosa para ser una franquicia.

Visited here yesterday with my husband and three children aged 11, 8 and 3 whilst shopping at Bluewater shopping centre, nice relaxed atmosphere, friendly staff. We ordered three children's meals two small bites and one bigger bite but to be honest didn't really see much difference in the sizing and I felt the drinks supplied were served in very small glasses. The children had margarita pizza, spaghetti with meatballs and a burger with sweet potato fries which my eldest son was not keen on trying but he actually said they were better than normal fries. My husband had the burger which he said was very tasty but I don't feel it warrants the £14 price tag I know it is fresh ingredients and freshly cooked but even so and myself I chose the meatball pasta which was very saucy which I liked

Eat here this afternoon appreciate very busy waiting around 30 minutes but was warned everyone polite didn’t wait long to be served but food was poor quality, when this restaurant first opened food was better quality than now, had sausage ravioli which was actually spinach ravioli (5 pieces) in a tomatoe and olive sauce with sausage meat in the sauce the meal content was less than a spoonful. Children’s meal was wrap hardly any chicken and padded out with red cabbage which tasted awful. Meatball pizza although large was actually cheese and tomato with meatballs placed on top - Jamie this is not good will not be in a rush to return unless you up your game

visited this restaurant as wanted a descent meal,as normally dissapointed of quality of food normally dished up in the u.kI ordered the special ,Pasta with lamb bits and diced carrots,the pasta was overcooked but edible the meal nothing special ,as hyped up by the waiter.I normally tell the waiter ,quite honestly shouldnt have too.as this restaurant i would expect a high standard,pretty sad really.think u need to review if all your chefs are up to the mark.as iam sure most of them are.

As to be expected in a chain restaurant the service was quick and it was easy to get a table even though it was the beginning of December. The food was tasty and would definitely go again.

We were Jamie’s fans but not anymore until today. Ordered burger with sweet potatoes from kids meal. Food took almost an hour to serve. Sweet potatoes were totally burned. It was completely black. We told the waiter who has long hair. He saw it but didn’t take action. How could you serve burned sweet potatoes? The kitchen staffs shouldn’t send it out. The person who checked order should stop it. Also, the long hair waiter should stop it. Enough for Jamie’s !

Over hyped chain restaurant. Table service and starters were great, then an hour wait for main courses which were cold and disappointing. Tried to get someone’s attention to send one of them back (inedible) but gave up after 10 mins.

It is a chain and no longer special. We've had burgers, pasta, various superfood salads. Its OK but never special. Ingredients sometimes past their best, Over salted salad today was inedible. They handled it well by not charging - but I go out to eat good food, not get freebies. The healthy options such as salads are over laden with very cheap ingredients, such as lentils. My beetroot salad had 2 pieces of soggy beetroot. Burgers are average, Pasta is OK.

I have been here a few times with friends. It's good food, nothing quite compares to the first time I visited though! The food that time seemed extra tasty! The desserts are fantastic and during this trip the person serving us gave a sample of the newer cake on the menu which was beautiful. The staff are a real credit to the company, very friendly and attentive whilst remaining professional.Those reading down the reviews might be displeased to find the wobbly table is still there! Come on team - that's an easy gain!All in all fab atmosphere, food food. I would recommend.

Visited this restaurant twice along with my partner whilst we were at the Bluewater shopping centre. It was a Monday afternoon and it was a quiet day, we were the only people who were in the restaurant. When we arrived, it took a long time for any members of staff to notice that we were there at all, when a member of staff came over, he showed us to a table and left us. It was about 20 minutes of several people and members of staff walking past before anyone came back to take our orders despite trying to summon a waiter. Eventually we managed to order though the food itself didn’t take that long to arrive after ordering. The food was warm when it arrived and it could not be faulted at all, it was delicious and we both agreed that we enjoyed our food. However I feel that the food is fairly hyped up and overpriced due to it being a ‘Jamie Oliver’ chain restaurant and for this reason we probably wouldn’t come back again.

Visited whilst on a Christmas shopping day. I was surprised by the choice as only been to Jamie’s once before ( a long time ago) and didn’t really fancy . The lunchtime menu was fantastic value although i chooose from the main menu.The rabbit pasta was exceptional with so much meat and the fresh pasta cooked to perfection. The service we received was excellent and nothing was to much trouble.Will definitely visit a Jamie’s again Thank you

Visited with a family party of ten, including kids of age 2 and 6. All thoroughly enjoyed themselves. The staff were excellent - very obliging and child-friendly. The food was good (as one would expect!) and not excessively expensive. Rather noisy, but then it is in the middle of a very large, busy shopping centre. We shall return...