Jade Garden Chinese in Sandwell

I ordered a takeaway from jade gardens Chinese takeaway from West Brom and it was the worst Chinese I have ever had from anywhere. I ordered a chicken Chow main with sauce which is what I always have and I got it delivered to my house, which was 10 mins late for starters. Which came to my door COLD! The chicken was rubbery and I felt it was under cooked however the texture of the chicken was cheap and rubbery which was also cold and all the veg was not cooked. The food didn’t look appetising to look at eighter, there was nothing nice about this meal nor the service I never complain about my food but this is disgraceful. I normally order from the great bridge jade gardens which is delicious and helpful and fast. However, I DO NOT recommend this takeaway place in West Brom unless you want cold, unsatisfied, under cooked and rubbery food!

Just ordered from here food is rancid. Haven’t had a Chinese for months and I can’t even eat this crap. Crispy Chilli Beef looks like dried scabs with nothing but salt to taste. Defo no chilli. Salt and pepper chicken also dry and taste less. What a waste of money. If I could be arsed I would go up and ask them to eat it. Shocking, foods came on time but seriously that should not be sold as edible . Never again

You close at 11pm got in at 10.50 said you were closed. A guy thats used you over 10 years. Disgusting.

Order food and was missing items when called said they can't be bothered to send it out.

Ordered Special curry. . Got it home . chicken and 2 king prawns in it. No other meat in it. Phoned up got no apology or offered anything. Just said go online if you want to complain

Think the person who answers the phone cant understand what i say over the phone i asked for a Singapore noodles on there own with no meat or veg and they sent it with everything i clearly asked not to have terrible service

Sometimes food is warm not hot plus sauces am to thick.

I called to ask about my order as it was 2 hours late a women answered the phone I asked politely where my order was as it's been almost 2 hours and she said "WAIT IT WILL COME WHEN ITS READY!" and then I just asked for an update and she laughed and said "YOU WAIT TELL ITS READY WE ARE NOT RUSHING FOR YOU" then hung up on me...I couldn't believe it, I tried to call back and they ignored my calls. Food came about 45 mins later I had 2 egg fried rice missiing, chicken balls and beef noodles missing, stale chips. I wouldn't be surprised if this was done in purpose even though I did nothing wrong but to call for an update spent so much money with food missing and stale chips that obviously wasn't eaten. No point calling ladybird extremely rude AVOID THIS PLACE!

Great tasting food This is my regular

Our fave Chinese used for minimum of 4 years now. Added photos of menu seeing as the only menu on here is years old. Enjoyable everytime

No good at all found spiders in food

I have just been charged 7 40 for chips when I questioned them about the price on their website which 2 80 ...the woman who was extremely rude said well that is out of date Never again will I use this Chinese.

salt and pepper chips were nice but not enough salt, sweet and sour sauce made me cream, chicken chow mein was banging chicken balls crispy and made me feel good

Absolutely avoid they dnt even add ingredients to egg fried rice to save money they give u plain rice no taste it's like boiled rice ...beef is not like beef its fatty an chewy an chips are disgusting

beef always very chewy so I avoid ...AN delivery is always a long time an Egg fried rice they dnt even season its tasteless absolutely shocking they carnt even be bothered to put the ingredients in no soy nothing so you may aswell have boiled rice please avoid this place

Vegans beware, they will spike your food!

Quite expensive for what we had £44. I only live around 1 mile away, got home some of order was burnt, some was cold, some inedible. 3 of us ate and 2 of us were ill for over 2 days. The only thing that was nice were the prawn crackers. Won't be going back there in a hurry.

Having just received my order CHIPS are manky AGAIN £31!! It's not good enough. I have been ordering from here for years and have been a decent customer but seriously finding another Chinese too many times now it's not been good.

Absolutely awful food tasteless and bland. Service was awful would highly avoid going there, service was terrible food even worse

Always used here. No problem. But omg. What on earth is that slimy jelly type of chicken. ??? Is it a cheap replacement..?? Never had it before. Its vile and don't taste like chicken

Always great ribs, crispy beef, chow mein...let down by poor vegetable options...I ordered the mixed vegetables to have a healthy option with my ribs but it was just tasteless so I won't touch the vegetables again and get them from somewhere else...shame because veg stirfrys would be great in garlic, chilli etc This place has gone to downhill, thought I’d try it after not having a Chinese for some time but was incredibly poor, no taste to the food!

The waiter's attitude to answering the phone was particularly poor

Ordered from Uber eats there was a promotion spend £20 and receive spring rolls & prawn crackers They never arrived I rang & they picked up & never spoke , I rang again & then thy put the phone on busy , I tried from another mobile they did the same thing Food was lukewarm and arrived late Misleading liars !! Bland rice with with mock chicken mine was very salty black bean mock chicken

Food was absolutely amazing 10 out of 10 highly recommended 👌 everything was fresh tasty and even made us a vegetable soup although it wasn't on the menu 😋

I've eaten from this place upwards of 10 years and never had an issue until recently. My last 3 times ordering the food has been a different experience in taste, texture also visually. I always get Salt & Chilli Chicken and believe me, this was always an amazing dish the right balance of seasoning and crispiness and always piping hot. Now the chicken is soggy, almost slimy in texture and really bland tasting. The Vegetable Kung Po is pink this time around instead of deep red and is tasteless and the Chicken Chow Mein again soggy and slimy. £31 thrown straight into the bin tonight. Trying to put two and two together and have noticed since the short young lady who took orders has gone, the food standard has also gone with her. There's clearly a change in cooks as this can't be a continual coincidence. The search for a new Chinese/Cantonese takeaway to order from begins because the current occupiers of Jade Garden have really let standards slip and I can no longer trust the food they're putting out. Not good.

Disappointed. Ordered a chicken curry rice and chips.. simple meal, unfortunately the chicken was slimy almost like there was jelly coating on the chicken! Completely put me off my food the texture was awful. Never ordering from this place again which is a shame as the taste of the curry sauce was lovely. Shame.

Hi Jade garden We have ordered from you many times ( some good, some not great) BUT on Saturday 8th July p.m we had a large order from you and it was absolutely beautiful! So whoever was cooking that day omg they are amazing...

The food I ordered, wasn’t edible I ordered crispy beef it was crispy gristle the chips were hard not cooked the chowmein was too greasy to eat I could of cooked the chips the excess grease absolutely terrible I’ve ordered from here for 5years it is definitely the last time

Terrible customer service called them nearly 20 times no answer and there open jokes mate I’ll take my business elsewhere

Very good food and excellent value for money.

Have just had food delivered 2 portions of chicken, chips and rice with curry sauce in a tray to find there is no rice in the tray. I called up to try and get this corrected and got called a liar! Absolute disgusting treatment and a loss of custom as this was our favourite Chinese and will no longer be using.

Lady on phone never listens to order and sends wrong items. Then wants you to order more to get the correct food. Waste of time

My family is ordering from Jade garden the last 2 year and we always loved it,hovewer we were very disappointed tonight when after a quite long break we ordered a dinner again and it was nothing like what it used to be before. No spices and taste....even my 13th years old son said it not taste the same and left the chicken on the side of the plate. My first thought is that they changed the cook as even the way the meat was chopped was different. Will order again just to make sure that wasn't one off, however is definitely not the great food it used to be. Otherway the order was prepared very quickly.

Excellent service really good food. Would recommend every time no problem

Service is slow because its very busy , but it's worth it

Really enjoyed my meal best Chinese takeaway I had in a while. Delivery was 5 star will be coming back

Food was good 👍 Service was quick and efficient. Price was very good.

Had food last night 9pm ish, didn't eat it all so when cooled it was put I the fridge, went to heat it tonight and its awful, the meat is 100% off which tells me it was off when I brought it. Do t bother ordering from here.

Disgusting!!!!!!!!!!! Oh my gosh…. Awful. Delivery was sooooo long ribs was chopped up like dog food and chicken chow mein was tepid and tasteless. Half star. Delivery driver was friendly. Food was awful and in the bin. Ordered 8.30pm delivered 9.10 pm eating toast now.

Rice tasted like sick discussing always always praised jade garden won't be having rice again rank 🤮🤢

Been using this Chinese for 15 years and never had no problem but they have changed the gravy and wasted £23 worth of food it's absolutely disgusting. Smelt like tobacco in there 🤢🤢🤢

I'VE ALWAYS HAD MY CHINESE FROM HERE FOR YEARS... TONIGHT ME AND MY NEIGHBOUR ORDERED AND IT WAS RANK... CHIPS AND CURRY WAS ALL WARM UPS AND THE RICE WAS OVER COOKED WILL NOT BE ORDERING AGAIN! EVEN IF THEY OFFERED 1 FOR FREE

Hi yes sent bag of food back big hole in bag will not use them again used them for 13 years will only have five star ratings bag should be sealed proply in opened

One of the nicest Chinese takeaways we've had in years. So I've been back 3 times since and food has been absolutely great every time. The meat and prawns are so tender and the sauces delicious. The beef, mushrooms and water chestnuts was superb. Very impressed and will be returning 👍👍

I love their food!!!! Special chow mein... king prawn with sweetcorn! Delicious 😋

Staff are rude, food is OK unless you have anything with batter on then it's all soggy. The chicken isn't nice at all.

Second time ive had curry n chips n both times chips hot n curry cold Will not use again Bit worried when time was only 20mins from call to delivery

This is bye far the best Chinese in west Brom we've even got family that come 2 ours now for a takeaway night from over Birmingham

I Purchased Food For My Family And I And Was Disappointed With What We Received Food Poisoning. We Have Always Reheated Food Regardless Of Whether It Seemed It Was At The Right Temperature. The Fried Rice did not Seem Freshly Made And There Was Absolutely Loads And Loads Of Curry. In Fact The Meat Was Swimming In It. For The Last Two Days My Family Have Had Tummy Upsets. Wont Order Food From Here Again.

Crispy duck plum sauce and egg fried rice. Duck was not crispy and it was cold very disappointing

Had a meal from here excellent will be going again hot tasty food.

Brilliant fresh food every time.

Ordered chicken curry, lemon chicken and chicken chow mein. Not one of the meals was good. Actually the worst Chinese we’ve ever had. All really dry. Chow mein was so dry it was inedible.

Lovely food never had bad food from here and great service

Fast delivery good food what more could u ask

Just had a king prawn curry collected it my self it was cold And greasy never again

Again must take phone off the hook, Tried for nearly an hour. Foods nice but really getting on my nerves not being able to get through. So for this reason looking for new place,and hopefully they answer the phone and actually want the custom.

Curry no good throw all the food in the bin waste of money

Google review 3.6 stars that tell the whole story You pay what you get, 3.6 rating food Chicken ball hard and black over cooked Beef Fried rice with smelly beef Chicken like rubber Who ever the owner is, poor management Don't know how to run a businesses Google review with lot of people complaining their food. Jade Garden will never respond and take responsibility.

white long hair inside chicken fired rice Must be old lady Staff not friendly as all Driver not friendly too

Counter with dirty windscreen, counter women are rude, dirty, lazy. She keep eating and serving customer. Food are very bad, egg fried rice with no egg at all, curry full off red oil on top, very bad takeaway. Rude delivery drivers

Between ordering and actual delivery (ordered at 6:58pm was delivered at 9:30pm) I was able to; Watch Spurs beat Man city Part of the darts The first boring half of man utd Vs west Brom Alan babic beat tom little in boxing VAR overturn a penalty decision against West Brom and Man utd be awarded one and be retaken because the goalkeeper had one foot off the line when the penalty was taken. Then Bruno Fernandez scored the re take It's amazing how Marcus rashford can secure 520 million pounds to feed children during school holidays before jade garden at stone cross can deliver an order I've actually ran a half marathon quicker than than jade garden stone cross take a delivery and actually deliver I'd say the foods nice but I've still not received it yet to say so Avoid use somewhere else service is awful depsite various calls to follow up

Foods always decent and good fast delivery ...Use these regulary

The chips were soggy and rice was too soft and the curry sauce was not tasty at all I will never buy from here again.

The food is great and always hot, great service. The only Chinese takeaway i use. Can not fault them in the slightest would recommend to anyone

Amazing food so hot and fresh havent had food like that in a long time would recomend

Had chicken mushroom chips. Chicken curry.fried rice. Small carton chicken mushroom .it was disgusting filled with that many onions cudnt find chicken or mushroom .the rice was like risotto thick mushy .chips ok. Dosent even seem authentic food .they can keep it .horrible.pics to proove on face book tomorrow.

Lovely staff and food would highly recommend best Chinese in the area.

Great food as always, if the drivers could be bothered to get their car they might get tipped

A good Chinese food outlet. Good pricing. Very pleasant staff

I had a vegetable curry with chips. Curry wasn't the best and the chips were okay

Few times I've been and the food hasn't been that good

Great Chinese, never had a bad meal from there.

Ok food everything was quite good

OMG over 1 1/2 wait good food but not worth it need to find a more reliable Chinese

I have always used jade garden but they have really gone down hill. The chicken they now use is like rubber and a lot cheaper than they used to use, Overall I would not go anymore. They are average prices but in truth need to go back to basics not mass produced rubbish,

Got my order mixed up and as soon as I phoned and they was rude and put the phone down on me!!

First time had food.. Lovely and hot... Good service and delivery on time........

Have had a lot better. Had beef & rice & chips in a tray decent size portion hardly warm. Curry sauce was tasty. Don't think I will be going back unless it improves.

Not a very good menu for vegetarians. No Tofu, what's that all about? The food I had seemed cheep quality and too spicy for a Chinese meal. I will not be going back

Always nice food woman on the phone is busy as u can tell from her attittude but not rude just hard working food is always bangin tho

Can't guarantee allergies free food .. ie it's all pre cooked and pre-heated crap. Was always terrible food.

Usually visit the Jade Garden in Perry Barr but was in the area so stopped here. The shop is the exact same design, such as the sign, the walls so I guess its same owners. Food is perfect at both. Cant recommend enough. Brilliant portion sizes and value for money.

Very dirty place very rude staff disgusting attitude . Wouldn't even give it 1 star the place has rats

Delivery drivers got bad attitude told me he take it back so told him to stick it an take it back

Last 3 times No e taking far too long to get here. Not great telephone manner when calling. Time to look for another Chinese I think. Food actually ok when it gets here.

Great delivery service. Very polite drivers

They advised me 20 minutes over the phone for my plain noodles. When we got there it was another 25 minute wait we asked for our money back and they angrily said ‘it was nearly done’ however it still took another 15 mins. Furthermore they were lying as plain noodles do not take that long.

This place is NOT a chain, made mistake ordering online , this place does not have online facilities. Food is always good, and only local Chinese take away will visit

I have NEVER had a bad meal from here. It can get very busy so order early on, and don't be surprised if you are quoted an hour + for delivery. Save time, phone it through and fetch it yourself.

Can't even get through to order half the time.

Just had a delivery from there, and my god, it was awful, slap dash minimal effort you could tell, three loads of soy sauce on to hide the inedible junk it was covering, if people honestly rate this as any good I’ll open a Chinese takeaway next door to it, the shrimps were that little I think the small shrimps have had babies and these were what we had, as for a takeaway, I wish somebody would take it away, not only won’t I have food from here again, I think it’s pushed me that far, I’m not going to eat anymore Chinese unless I cook it myself, my son ordered it, he’ll eat anything, I’d rather not eat I think, maybe move into a wooded area and eat squirrels and stuff. They must be making money hand over fist to have the audacity to sell this junk, my jaws still aching from chewing the ‘meat’ avoid!.

Been waiting 2 hours for food and finally a car turned up and went to my neighbour then drove off and never ended up getting my food.

We use this chinease all the time....neve had a mistake never hAd bad food. Always ready in about 15/20 minutes Gorgeous would not go anywhere else. Yummy

Took 2 hours for food to be delivered. Shocking. Food quality has got slightly worse over the last couple of years, but as it was my birthday and the far superior Chinese on Heath Lane was closed, decided to give Jade Garden another go. Wish I hadn't. Ruined my birthday.

First Chinese from here tonight and it was perfect. It was pipping hot and tasted so nice. Delivery driver was friendly and polite. I'll definitely order from here again.

Been using business for over 4 years. Ordered food over the phone only to be told they don’t deliver to my address and the attitude was sxxt. I then went to collect the food and was smirked at by a kid in an adults body and told they are busy....I recommended this businesses as the food was good!!! I work with the trading standards and I hope the haven’t messed with my food....

I have had food from here along with other family members and so far haven’t had a bad meal. Staff are friendly and the drivers are always courteous. Definitely one of the best if not the best Chinese Takeaway Restaurant I have been too. Definitely recommended worth trying.

Okay food bill is all ways more than expected

Best Chinese takeaway I have found when we have one I drive 8 miles round trip to get it but its worth it because you know the food is top class and the staff are very pleasant and professional