Jade City in Redcar and Cleveland

Normally come here as it's usually nice ,but tonight was the opposite. Wouldn't have paid even half as much money for the food we got,needless to say we will go somewhere else in future 😥

I find it difficult to find a good takeaway these days so when I first tried jade city, I was blown away by the friendly environment incredibly fast service and deliciously tasting food and find it well worthy of an hours journey once a month to enjoy some well made food.

Quick service and amazing taste. Very friendly boss and staff. Can't get any better than some top tier Chinese food!

Terrible food and the owner is an awful, greedy, bully. Heard from numerous people who worked there that she is physically and verbally abusive and rips delivery drivers off. Avoid at all cost.

Lovely food so tasty, reasonably priced and would definitely recommend to others. Brilliant atmosphere and staff are great.

Friendly staff, amazing food and fast delivery

I travel 24 miles to come to Jade city. Its hard to find a good Chinese take away but its only taken me 12 years (since moving back to Teesside). I found it by fluke but then again I found my wife the same way. Mei is lovely. Give this place ago if you haven't already and if you haven't been for a while give it another go, you might surprise yourself.

Take away Chinese. Really tasty food noodles and deep fried chicken is delicious and the chicken noodle soup is one of the best I've tasted. Friendly staff, fast service and delivery

Very helpful quick service and very friendly

This is by far the Best Chinese Takeaway in the Area in my Opinion, I travel 12 miles to use them and its so worth the journey. It is truly excellent food, and I am a harsh critic having lived in Hong Kong. I love the Flavours, I asked Chef to go Authentic and what a treat we had wonderful Food and worth every penny Everything we've had was mouth wateringly good. Thanks for such lovely Meals, we will be Back. Highly Recommended.

Food was great. I normally get the chicken curry. And staff are really friendly.

The Food at Jade City is Excellent, anybody visiting the area should not hesitate, the family who runs the business are very friendly and the food is some of the best Chinese I've had and thats from someone who lived in Hong Kong for a time. I dont do reviews really but Jade City deserve the praise. Thanks for the Lovely food

Food was grate enjoyed it also fast delivery 👌

King prawn curry was disgusting spongy smelly prawns and the place needs a good clean

Just been to the NEW Jade City, as it appears to have new owners since my last visit some yesr ago. I only have positive comments, the food is the best Chinese i've had in some time, very tasty indeed. I know we all have different tastes, mine always lean to Authentic not de-flavoured for the english, so make of that what you wish. Will Definately be going again

Always closed early when i phone. Why advertise open for collection till 11.30 but always closed before 11.

Placed an order at 22:28 for delivery, was told it would be 30-40 minutes nothing had arrived by 23:22 so I tried calling several times but nobody answered and no food ever arrived

Best Chinese takeaway in Guisborough by far excellent food and very fast delivery i wouldn't go anywhere else.

Waited 2 hours and food was cold

Absolutely disgusting service, food arrived one hour and twenty minutes after ordering, cold and half the order missing, not surprised to see other poor reviews, will never use this place again😡

The besttttt Chinese food around here

The number one Chinese take away in Guisborough. Beef dishes are excellent.

Ordered at half 4 came at 6:45 several calls later finally turned up at least it was warm earned 1 star

Good is okay a little overpriced compared to other Chinese delivery shops

Best Chinese we’ve had in years. Even made us a dish that wasn’t on the menu and it was lovely. Came hot, in about an hour

We always use Jade City and are never disappointed whatever meal we choose. Also very friendly and helpful staff. We highly recommend.

Never again! I got a Malaysian curry with chips delivered. It arrived in less than 10 minutes and I was soon to find out why so fast. I poured on half my chips n half curry then soon realised the curry looked and tasted like coloured water. I immediately called Jade City, a woman who could hardly speak English answered. I told her the meal was not edible I would bring the half still in its box to the take a way and demanded my money back . She started shouting and screaming and put phone down on me. Never been treat like this before and I'm 52 years old

Ordered food, it came no fried rice which I asked for, prawn toast was tasteless, main dish had more chilli in, too hot & beef in it was sparce.......lost my custom

Good food when they actually open, don't answer after 11.... should update hours.

Waste of money! Waited 1hour 40 min for delivery. Food cold, bland and way over priced. We won’t order again.

Great food and very friendly service, keep going back. Thank you Jade City

Prawn toast was amazing...sweet and sour chicken in batter was overcooked and they forgot the sauce ..hence middle of the road for rating

Tasty hot food well worth the money, good customer service

Usually always have a great experience here but not this time. I had ordered the salt and pepper tofu as I'm vegetarian but recieved a mixture of salt and pepper tofu and some sort of fish. Couldn't visually tell the difference and waa livid to find fish in my meal. Rang up to tell them and didn't even recieve and offer for a refund! What if someone had this and had an allergy?! All of it went straight in the bin and we will not be ordering from here again.

Food is great and fast delivery

Very friendly , amazing food lots of choice of different style cuisine and fast delivery

Absolutely disgusting spare ribs were full of fat hardly any meat on them, chips were hard and over cooked 😫

Fantastic food, great taste and amazing portion size.

Brilliant food and brilliant customer service. Food always comes piping hot and very quick. Would definitely recommend this place for food.

Amazing experience every time I order

Used this place a few times now. Food has always been good until today's visit. Always gave it the benefit of the doubt after initial concerns at service and how dirty & neglected the place looks. The last time I called in there was an order of food waiting to be delivered on the counter. Young lad sat outside playing on his phone in his car, despite being summoned several times to collect it. Eventually 10 minutes later he strolled in to pick it up. Glad it wasn't my order must have been cold. Anyway I placed an order this evening to collect and the said young man answered. It took him an age and several attempts to take my order, I was worried but thought he'll be OK. Collected food, got home to find the order wrong. Two portions of chips instead of noodles (one of each). Lifted the first bag out and it was open at both ends so they all went on the floor. I explained this to him when I rang back and his response was 'it happens a lot with chips from here, it's all the grease'. So that's OK then. Salt and pepper chips were plain chips with a few chopped onions thrown in, tasteless. Then to top it off my son found a hair in his, yuk. Needless to say that was the final straw and our appetites were finished. Young lad was apologetic but didn't come across as sincere. So jade city I'm sorry I gave you the benefit of the doubt. I won't be back anytime soon. Substandard food, substandard hygiene, substandard service. Sort yourselves out. You need reporting for taking peoples cash for this mess. Disgusting!!!

First time with this takeaway and very disappointed. Meals were tasteless and for £40 - gutted! So much was thrown away as the family didn't want to eat it 🤷🏻‍♂️ won't be ordering again.

It was an enjoyable meal, chicken a little over cooked, prawn on toast a little salty this time, arrived in the time they said it would. We still enjoyed it. I will still order from here again

*** ZERO STARS *** MOULDY DIRTY RAW FOOD BEWARE!!! ***Order from here regularly and recently its gone completely down hill. Food is appalling, hygiene seems appalling from what you can see from the front and staff equally appalling. Kept giving it the benefit of the doubt as things can be hit and miss from anywhere, but upon being served mouldy dirty chicken balls i am just flabbergasted. Reported to food standards. DISGUSTING! Had to rate 1 star to post this, i rate zero!

Wrong order delivered after hour wait. Rang to sort. Wrong food was collected, all the while our food was waiting at the shop to be delivered. They then delivered our correct food but used certain parts of the incorrect order which was now stone cold to make up our order. I could tell because of the way I’d ripped the packaging. Everything was cold. They don’t care. £20 wasted

Ordered food 1 hr 10 mins later still not here rang up it's on its way 1hr 30 mins ring them back then tried to say they had been twice we were listening n looking such liars do not order of them

Been a regular customer for years but unfortunately gone right downhill. Took 20mins to put order in because the 2 ladies kept talking with eachother while i was on the phone. Came to the final item on the order and neither could understand what i was asking for so started arguing with each other while i was still on the phone, told them not to worry and they put the phone down on me. I rang back to see if the rest of order had been put through or not, was told it had. Rang back an hour later to see how long it would be, told at first I was supposed to collect, then they started arguing again and the other lady came on and said it was out for delivery. Rang back again to be told I'd cancelled it and they'd never made it. Real shame because the food has always been lovely

Just had 3 amazing meals from Jade City excellent value for money, excellent quality, our new favourite takaway.

Advised 45vminutes, 3 calls later and it arrives after 90 mins. Delivery driver has poor attitude, food luke warm. When called takeaway offered a free meal next time and when complained about delivery man they said we believe you! Not happy still had to pay full price

Very clean nice chinese would recommend to anyone , very friendly staff and food seems fresh everytime

Very quick friendly service, great value for money.

Had the most appalling service, waited 1hr 15mins and was delivered cold food. Weave been regular customers, we did get a refund but we will not use Jade City again.

food i cannot knock, but the service is disgusting ive been swore at ive been left 2 1/2 hours waiting for food and hung up on several times would not go back here even if you paid me and for anyone considering please dont awful service truly is

Made the curry to our liking..great service thank you

Curry was nice Infact all was excellent. I call a spade if Necessary this time meal was very good and wood recommend based on tonight's meal

Good value Chinese. Have to stop them giving you too much rice as it comes with every dish!

Tried 1st time and found this one of best meals and was over moon 5star rating which do not see very often, staff on phone were very helpfull and delivery was with speed and care . Certainly use again..(:

Terrible service. Horrible food

Amazing food for amazing prices, can not be beaten anywhere else

This is the second times we've had a disappointing meal, thought we'd give it another chance but still not very good the chicken in the curries was slimy and the noodles in the chow mein had a burnt taste, won't be giving them a third chance

Lovely staff,good foods, fast service also good prices.

Excellent authentic Chinese food 👌🏼

Friendly fast service, food was really hot when arrived best Chinese in a long time well recommended

Best in guisborough, highly recommend

Jade city as the best Chinese takeaway i have had in years, 5 stars all the way kidd🔥

One of the best chinese shops around this area, would definitely recommend for anyone who fancies a chinese to come to jade city :)

good food like the tiger king prawns

The munch box is lovely and the chicken balls r gorgeous

Great service, always puts the customers first. Best noodles around.

Very disappointed waited nearly hour and half only half of meal turned up and chicken balls was sour tasting and other stuff was cold won't be using again

I've been using jade city for couple of years know and can highly recommend it the food is fresh and hot and the staff are very polite and go out there way to make you welcome why not give them a try

We have been using jade city in guisborough for a few years and can say the food as been very nice and to high standards as well as the politpoliteness off the staff would recommend to anyone give them a try.

Love the chicken ball, They was amazing and the duck best I have ever had, I would definitely go there again!!

I've been going to jade city for over a year now and not once have they messed up my meal. Sometime they run late but that's understandable when running a busy business that can have up to 40-60 meals called in with in the space of 3 hours. The food is always good and they have the best curries in guisbrough.

Ordered meal at 6.39pm told would be 45 minutes to an hour. Phoned back at 8.00 to say it had already left, turns up at 8.15 . Phoned back up because food that was missed from last time we ordered was missing again and meal that was ordered tonight was also missing spoke to the shop to be told yes's the driver had forgotten to take the order which is why I then had to microwave tonight's food. Don't lie to cucustomers, We don't like it !!!! Really bad service again tonight won't be back....

Great service, friendly staff nice food

Awful wont be ordering again. chicken curry was tasteless prawn crackers were soggy and coke was warm. Shocking..... what a waste of money. 😡

They're very hit and miss. They misdeliver or 'forget' certain meals or appetisers from your order. Then they take another 30 minutes to bring the rest of your order, ruining your meal, which isn't cheap. They often deliver much later than they quote as well. The food itself is amazing, so you've gotta decide if the risk of having half of your order or your meal ruined is worth it.

This is the best Chinese food we have ever tasted, we have had it many times now and every time it is a taste sensation, staff are always polite when you order and delivery is always fast, we would highly recommend it

Fantastic service and food ordered twice now and it's spot on. Delivery is always on time will definitely be using again 👍👍👍👍

Lovely chicken balls and curry is lovely to