itsu - Wembley in Brent

A particularly fast and well organised itsu. Food was exactly what we wanted. Toilets were slightly unclean though.

This Branch was great, staff are very Helpful. They attend my special sons need. The team leader on that day was brilliant very good customer service.

A couple of hundred yards from Wembley stadium, Itsu is perfect for a pre-match bite. Very quiet on the Saturday lunchtime we were there, and to be honest the atmosphere was a little sterile. However the Sushi was superb, and reasonably priced.

I visited ITSU in Wembley Stadium today. I purchased a usual avocado and salmon sushi. However, I am got really dispointed with the food quality. I know ITSU isnt 5* place but the sushi hand no taste, salmon was white. It isn't worthy anymore and I will not be visiting ITSU again. I do give 5 stars to the staff who where great!

So yum .. I tried korean noodle

I ordered Thai chicken rice bowl for takeout. Staff were friendly and seating area looked clean. The bowl tasted good (I enjoyed the combination of creamy curry sauce with edamame and chicken) and was filling. Would love to go back again.

I emailed in complaint about the food standards and management of this establishment this place served out if date food which made me extremely sick after opening hours in then emailed with all they requested info and never heard from the company again extremely poor standards please don't ask me to provide these details for.you too investigate I'm just warning the public at this point

We visited on a match day, England played Iceland and didn’t do so well. However at the time of visit the match had not started. ITSU was busy but staff were managing crowds well, we got a table for four easily. We had a choice of the stool seating but moved to a booth as it became available. Just like any fast food place, order from the screens and wait to collect. Unlike fast food, the produce is good quality. Sushi platters can be ordered in addition to the hotter food.

Amazing experience at the Wembley Park outlet. Jaimis was really helpful and excellent customer service. Keep up the good work

Great location and an excellent option for a quick meal. Plenty of options to pick from.

I came here for a quick lunch with the kids, which was amazing. Lovely drinks, food and the service was rapid.

They sell you overpriced supermarket sushi. That's what they do. It's horrible. Cold. Hard. Could've gone into the AMZN express and gotten better food for 50% less quid!

A regular Itsu. Love the location. Love the fact that, they always maintain it's signatures everywhere.

If you're looking for fresh and healthy food. Itsu Wembley is definitely the spot to stop at and grab a bite to eat. The ordering process is very modern, and the atmosphere is almost sanctuary. I thoroughly enjoyed my food and experience at Itsu. Plus, the environment wasn't crowded or loud.

During our recent visit to Itsu Wembley, I was pleased to find a clean and beautifully designed setting. The restaurant's atmosphere was inviting, and the facilities, including the restrooms, were well-maintained and spotless. Ordering was a breeze using the self-serve kiosks, which functioned smoothly. However, I did miss the open refrigerators found in many other Itsu locations, where you can see the actual dishes before making your selection. Being able to visually assess the food adds to the overall experience. Service was very quick, and the staff was friendly and helpful. Unfortunately, on this particular Sunday visit, the rice in my dish seemed a bit off. While it didn't ruin the meal entirely, it was noticeable and slightly disappointing. Overall, while not perfect, my experience at Itsu Wembley was satisfactory. The clean environment, efficient service, and generally tasty food make it a solid choice for a quick, healthy meal. However, there is room for improvement in terms of consistency and the overall ordering experience.

Small porton food, surely over priced.

Visited tuesday 05/03 at 8.30 the gentleman on the checkout was amazing, very nice. Best customer service expierence in a while. Thank you

Delicious food - perfect amount for two, great vibe, clean, super friendly staff (especially the man working at the front calling orders out)

I've been there today, Saturday 10th Feb, at 6:30pm and all the seats were blocked, chair over the tables. Asked the staff why, if they were closing down and they said: yes we are closing at 9pm!!! Like, 2:30 hrs before closing down and they didn't allow customers to sit! People walking in the street and seeing that just didn't even pop in because it shows that the place was about to finish. Sure the manager wasn't there and it is very bad for business. Unbelievably bad attitude.

burnt and strange tasting stuff

Everything goes half price at 20:30

Nice ambiance. I have not tried any food, but I visited to work remotely for an hour; what I liked was their jasmine tea.

Don't forget the code for the bathroom.

First time actually trying itsu. Really tasty and freshly prepared food. Can’t wait to try their other options 😌🫶🌸🇯🇵

The biggest problem for me in London is that I can't find a really good restaurant where I can eat a good soup...somehow it's not fashionable here...my daughter gave me the idea to try it...we were staying nearby and we passed by it several times...so we stopped by try it...we didn't regret it! It was so good! I chose a coconut chicken soup... it was unbelievably delicious... you could feel that they don't use canned goods or seasonings... natural original taste... very delicious... you could order it on a computer board... I didn't, but my daughter was very good at it... .regardless of this, as soon as we entered, the counter immediately greeted us and even came over to help us. Your attentiveness was good. A few minutes after ordering, we received the hot delicacies. Even the tray was made of bamboo. All made of environmentally friendly materials.. I really like it. The equipment is also attractive. We felt very comfortable. We were extremely satisfied and thank you for the hospitality! If we come to London again, we will definitely visit this great place!

Great for a quick bite to eat and to escape the inevitable queues for Nandos, Las iguanas etc before a show at Wembley Arena. Quick and easy to order, tasty food was ready quickly and lots of seating inside to eat it

Visited this sushi restaurant with friendly night staff and decent sushi at fair prices. The standout feature is their 50% off deal on everything after 8:30pm, making it a great bargain for sushi lovers.

Very good Japanese fast food with fresh products, I recommend it as a slightly healthier alternative

The place has a very good ambiance. Well maintained. Kudos to the management 👍. The shop is “ Just looking like a Wow”

I'm not a fan of the ordering screens and no longer being able to select your own sushi box. I ordered a chicken gyoza noodle bowl and it didn't taste of much. The table sauce helped a little, but I woudn't order again.

Great for a healthy lunch option. Rice with chicken with a Thai vibe is my absolute favourite. Quick service for eat in or take out.

Your staff needs to be trained better on allergens: I have never eaten from an Itsu restaurant before. I have had their products but I was "new" to what they had. I explained to the lady about my intolerances: "Gluten free AND vegan" She gave me an allergen menu and was pointing out meat dishes that were gluten free which I could not even have. But according to the menu: The veggie meatballs teriyaki rice'bowl was gluten free and vegan. The Dish is gluten free/low in gluten if it is ordered without any sauce/paste. I did NOT know that until after I ordered the dish because I trusted her. I gave her my trust that I thought she would know what dish is gluten free and vegan. She asked if I wanted some extra teriyaki sauce. I said yes because I thought the sauce was gluten free. Turns out, it was not because as I was looking at the ingredients of the packaging after I left the store. I took one bite of the meal and their list of ingredients were on the packaging. and I looked and saw "WHEAT" in bold cap locks and stop eating. Now because I had one bite, I was okay. However, If I ate the entire thing without knowing, I would have had hives all over and started vomiting. Please if someone says that they can not eat this or that, provide them options that do not have this or that in the dish.

Pleasant staff Fast service (too fast to be made to order) Easy to order by terminal But severely lacking in taste and flavors Overcooked rice Soft-boiled egg finally hard Damage

Yummy food, very fresh. Speedy service

Went in to buy some broth to make ramen at home yesterday. The self service machines didn’t seem to show it but a gentleman working there looked through the system on the front computer for me then he went and got the broth for me too. Very friendly and helpful staff.

There's not much to say other than it's an Itsu and that comes with everything you would expect for this chain. Plenty of seating and usual range of meals, been a couple of times now and staff seem friendly and service is quick.

The food was unlike any other Japanese/asian food I've ever had, which is really not a good thing. I had the chicken teriyaki rice bowl and just couldn't finish it because it did not taste good. The miso soup also lacked any hint of flavour. Only good things about this place are that they have fast service, its quite cheap for the most part and it's a decent place to sit. The restaurant looked mostly clean though there were a bunch of flies, which is kinda nasty in a restaurant...

I visited Itsu for lunch on a Friday afternoon with my daughter after a busy morning, and it was just what we needed. It was quiet, and ordering was really simple using the machines - although it did ask if I wanted an additional soup about 10 times. The food was ready in a couple of minutes but seemed fast. The place was clean, and the food was great. It all tasted fresh and full of flavour. I had the Salmon sushi box, and my daughter had a smaller variant. We also shared some bao buns and some chicken gyoza, and I also had a soup after being asked so many times. The toilets can only be accessed with a four digit code which is provided on the receipt, but they were probably the nicest and cleanest I've used in Wembley. They were individual cubicles, spotlessly clean and actually had a nice fragrance as you walk in. The lunch cost about £30 but it was probably much bigger than we needed. Gyozas were the best value as you get 8 per serving. I finished mine in minutes, but my daughter saved some of hers for a snack later. I'll definitely be back.

Great sushi and nigiri option for less the 10£ 😉

Always enjoy the atmosphere, it's calm, you sit and eat your hot delicious hot food and nobody bothers you, the staff are friendly and give you your order quickly and direct you where the cutlery and sauces are too. Affordable prices and no hidden fees.

The Team leader do not respect my family and kids, I was going inside the store with my 2 years old baby and he wasn’t looking us and almost pass over me to go out the store. This is completely unacceptable.

Lovely place here, lovely people really nice.

I like the sushi plates. Quick, nice, delicious. Everytime in London I come to the itsu's. Can recommend for sushi fans

Good service and the food is also tasty!

I love itsu. I am a big fan of all their veggie food except soups which I never tried and don’t want to comment. The service is just ordinary with such a wonderful food and restaurant. They close down by 8 and serves what is left. Mostly cold. So, if you wanna come and waste your time , welcome or please look for other options. I was just waiting in a queue for 15 mins and myself asked , is my food available and then he happily said no. Just announce or let customers know the things. Most people like me are new to this pathetic queue service with screens closed an hour before. Yes 6 screens and no working. I am a big fan of ITSU but disappointed with the service as the food is for my 3 years old daughter and she was disappointed as her veg gyoza was not present just like an hour before close. Sad but true. I hope it will improve soon.

Title: A Mixed Bag: itsu Restaurant at London Designer Outlet Mall Rating: ⭐⭐⭐☆☆ So, I hit up itsu Restaurant at London Designer Outlet Mall in Wembley. Place is huge and comfy, perfect for hanging out. Props to the super friendly staff – they're on point. But here's the deal – kids' menu needs a serious upgrade. Ordered from that section for my little one, and bam, it tasted like an adult dish shrunk down. Not cool for the kiddos. Now, let's talk happy hours – starting at 8:30 PM, they're a wallet-friendly win. You can chow down on their tasty stuff without breaking the bank. High-fives for that! In a nutshell, itsu's got the space and vibes, and the staff rocks. Happy hour steals the show, making the eats more affordable. But kids' menu? Needs some serious rethinking. Final rating: ⭐⭐⭐☆☆

Tried their Thai curry rice bowl. Was ok

Have visited Itsu wembley and I must say the service there is amazing and the food tastes great! we got chicken gyoza and duck bao and some sushi. The manager Adelina made sure that we got everything and helped us with our query about allergens! highly recommended if you are in wembley area!

It was easy to order through the kiosk. The service was fast and efficient but dry. The place was tidy and clean. But the food...two chicken dishes were too salty. The gyoza was bland.

Love this Itsu, the staff are great (particularly Gabriel!), and the sushi is always delicious!

Would definitely come back to this place.

Speechless experience!! Amazing food & nice ambience. Must try chicken teriyaki.. One of my favourite here.

Lovely environment for a fast food restaurant, and good consistent branding. Everything is biodegradable too.

One of the best restaurants in London in terms of food ....

Decent lunch! Quite expensive though and the chicken and rice pot is a bit difficult to eat as its filled to the brim with quite a small edible surface area so it falls out.

Amazing satiation, staff and service! Will come back with my family!!

The food was good, I had good experience.

Very good service provided, the food is very delicious and would recommend to visit it. The ambience was very neat and attractive. Loved it. The manager was very friendly and polite.

Lovely place to have sushi with veggie options!

This Itsu is great ! It’s super clean with friendly staff especially Gabriel who goes the extra mile and always greets me with a welcoming smile on his face!! Shabana

The food was excellent. Some really nice vegetarian options. Was surprised by how many they had

Yummy and healthy. Staff helpful.

I used to love itsu years ago when I first started eating sushi - I hadn't been in ages, I've just returned to one, however I found the sushi a bit disappointing, sadly (not saying the food quality has changed, might have just been my sushi taste). Not the biggest fan of the new touchscreen order rather than picking your own from the selection, but also it's not a major issue. The place was clean and the staff efficient and friendly enough

The food is not bad at all, we got the sushi and it's more than fine, the only thing that made me give 4 stars is the temperature inside, it was really really cold, but I guess it depends from restaurant to restaurant.

The rice bowls and noodle bowls are very very salty each time!!!

Guys the atmosphere here is so nice. obv the sushi is great but the thing I love Abt here is me and friend come here to study and the staff are so nice and and sweet 🥰thank you guys for letting us stay here !!!!

Easy ordering from machine or person, allergy menus easily available to the side and easy to understand.

Nice place to have a quick bite to eat.

Quick dishes for lunch, definitely itsu for dessert

Service is always quick, lots of seating and the restaurant is very clean. This is one of my favorite dinner spots in Wembley.

Ordered the chicken gyoza noodle bowl to takeout. Unfortunately only one gyoza was in there. So I would check the order before leaving this branch when ordering takeout. Waste of money. First time I’ve been to itsu and probably my last.

Portions were a tad small given the prices, so not the best VFM Asian/Japanese "fast food" restaurant. Restaurant decor is nice.

Love the food here. Please open one in Cardiff

I brought the gourmet vegetable soup and all I can say it tasted disgusting. The food was served quickly at first I thought I could eat in but I decide to take the food out with me. The actually place looks nice but the food I ordered was disgusting and would highly not encourage anyone to get that soup because it was watered down with water and the actually taste was better and not much flavour. Your better of going somewhere else and actually getting eatable soup. The green bean were under cooked highly and the goza dumping tasted awful the stuff in their weren’t even vegetable or maybe out dated vegetables. Save your self the money and try something else.

Pretty poor service and mess everywhere! Not somewhere I'd visit if it's a busy day. Food was tasteless too as a result.

Beautiful pink place and delicious food.

Always love the branding of itsu! "Eat Beautiful" and their itsu word meaning - anywhere. High quality Japanese fast food, very clean yet healthy too. Had a salmon sushi roll, and also with a chicken salad. Didnt expect much from the chicken salad but it was packed with green ingredients like edamame beans, sunflower seeds and other grains, which turned out to be very fulfilling. Also had a vegetarian balls on top which was also delicious! Lovely environment for a fast food restaurant, and good consistent branding. Everything is biodegradable too.

Me and my mother ate at itsu yesterday and my food was delicious, my mum had the veggie gyoza noodles and I had the little chicken noodle soup! Was lush.

Let's say without infamy and without praise. Portions a little small.

Extortionate and disgusting non Japanese food

Good food as always and very friendly staff!

Sleek interior with touchscreen ordering interfaces. Service was quick and the miso soup tasted great.

Very polite and friendly staff and beautiful clean place. I am not used to eat ready cold prepared sushi but it was ok. The soups it was ok too. Its not something very tasty and delicious but is a solution for fast and good in price meal. Also have vegan options.

Incredible guilt free food I’ll Be back

Great quick service with a smile and they have the convenience of wireless fast chargers whilst you eat away.

Reasonable price, excellent taste!

Amazing 😀 team and food toilets extra clean ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ very quick and me and my girl we are amazed only notice the portion for takeaway should be a bit larger but other than that clean friendly and also they have touch machines so you order from there very Nice!!! Touch and also they have allergens info because I'm allergic and I always need to ask thanks itsu team for this wonderful experience this team is awesome!!!!! Cheers p.s order mochi raspberry and it was fresh delicious Yummiiiiiii

Best sushi I ever tryed in ITSU))))

Popped in to get dinner, fast service and friendly staff

I received a very warm welcome from the manager called Adelina before even place my order. I had some trouble with the order and she solved my problem very quickly.

Very clean dine-in and toilets. Fast service and beautiful vegetarian options as well. Thank you guys for the wonderful experience.

Came for sushi in the evening, it was busy. But the staff was very friendly and the quality of the food was great. Def recommend. Best sushi in Wembley

Beautiful food and clean dining area . Best sushi in wembley. Best food place in Wembley. Love it . Eat beautiful 🤞

Excellent service by dinesh and Sachin Five star work (KCPD)

Received very poor service from Adelina, the manager at itsu. Her approach was rude, condescending and she kept on coughing in the kitchens, behind the tills ( without covering her mouth ).