itsu - Nottingham in Nottingham

Good food but terrible service, I won't go back as there are other places that are much more friendly

Was originally supposed to be delivered 19:20, kept rolling back delivery time until arrived 20:10. Can tell food has been sitting on the side for a while.

Ordered on just eat 2 hours ago and still nothing! Just keeps updating with later delivery times absolutely disgraceful

terrible service, kept increasing delivery time! waited 2 hours already, completely unacceptable. never even called me to tell me food will be delayed. It's common curtesy to call the customer of any delays.

My go-to place for a quick lunch in Nottingham. Absolutely love the food, and it's very authentic (following a trip to Japan!). The Bao Buns are particularly good, and service is always incredibly fast. After ordering on the touch screens they almost instantly hand you your food, which is prepared fresh but the most popular items are always available. Staff are always very very friendly, and there is ample seating avaliable. Highly recommend, best place for lunch in Victoria Centre!

fresh, healthy food and the store itself is very clean and well organised. easy to order with the machines or in person, reasonable prices and seating nearby.

They're useless. Get better service & sushi elsewhere. Bought a big box of sushi to find no wasabi in it, and there was not any on the front where you have to self-serve if you take food away. EDIT: Frustrating as shop near me doesn't sell Wasabi and I can only stomach Sushi with Wasabi. Stingy not to have it available where all the sauces are, or not having offered that as an extra. Pretty sure the description said Soy and Wasabi included, but I guess I literally got the Friday afternoon version of the box where someone is so useless they forgot to include all the necessary bits (maybe have a checklist before you put the box on the shelf?). No wonder AI is going to take these jobs - we can't even do the basics. Never going to Itsu (never felt like it, but gave them 1 chance - I'm not giving ANY shops a chance now, rubbish from 1st purchase! Word of mouth only now).

Itsu Wasabi peas are very good Very clean area A good place to try

Dirty table, I didn't expect from Itsu.

Anujin was extremely kind and helped me with the ingredients of the foods. It was great service and she is a lovely worker ! ☺️

It's gotten a bit sad - good was good quality but portions are smaller, loaded with sugar, salt, and chilli to make up for lack of flavor. Given Nottingham's MANY Asian eateries, there's no reason to eat here any more. 1 for service as it's self serviced - noticed a lot of cooked food hanging around on the pass waiting to be ordered...

Food was horrendous soup had spilt everywhere and it had ruined the sushi

It’s near the ground floor entrance/exit and the seating is outside the shop in the walkway, which makes it cold and unpleasant. The store has 3 self order screens, 1 didnt work. In order chilli goyoza broth, there was no chilli and the both was full of mostly raw veg so didn’t taste nice on a cold day. The sushi and teriyaki was fine though so from now on that’s all I’ll be ordering.

3 piece tofu in my soup. Misleading information and pictures!!!!

I have rated istu 5 stars, just because the service is great, the food is fresh and the prices are fair. The shop is always looking clean and well-maintained. However today I ordered the small 12 pieces of sushi with 5 larger salmon ones, but I did not eat the large salmons because they were weirdly tasteless. Raw and cooked salmon is delicious, and I've had it with sushi before. But for some reason I couldn't taste anything in the Salmon from istu, which raises a few worries on my behalf.

delivered salmon poke rather than sushi festival. A bit disappointing as that's what my daughter specifically wanted, but was nice all the same. Not sure whether they'd run out but failed to communicate or simply a mistake. will think twice about delivery next time.

I didn't get what I ordered. They sent me food I can't eat and I had to throw it away.

Staff are always lovely, and service is always quick. Food is delicious, such a good choice of veggie options. I love it.

Always delicious food. Delivered on time, easy to do!

Went for dinner today and was served by the loveliest man who made our day. He made sure we had everything we needed. Didn’t catch his name but his top said team leader. Will deffos be coming back.

First time ordered from here and the food arrived on time and everything looked amazing but disappointed no dipping sauces came with the gyozo and bao buns.

Great food. Healthy slso. Great service especially from Dom my favorite member of staff. He is very polite and helpful.

As a supplier of flowers I’m astonished at the level of care the team go to look after their suppliers as well as their customers I always get a welcome feeling at the store on every visit Thank you ☺️

Really good food and amazing staff, would definitely recommend!

Was confused as what to get yesterday instore as I'm Veg but was guided by a lovely girl to give the veg gyozas and a noodle bowl a go. Very enjoyable food and Sakshi was very friendly and helpful!

Really happy with my experience. Sakshi was really pleasant, helpful and welcoming. Food was delicious as always

really good food, lots of deals, sakshi behind the counter was lovely

Anyujin gave excellent customer service! It's refreshing to see someone be so cheerful and bright at the till. It's made our day. :) Thank you! 10/10

Lovely and eager to help staff!!

Staff are so friendly and welcoming and the food was amazing!!! The student discount is great too :)

Absolutely love itsu! Came from the freshers fair and it was amazing. Staff are super lovely and friendly and the food is quality :)

I love the food almost as much as I love the service! Thank you

beautiful food and staff are all so lovely! and the gyoza is to die for!! easy to order and so cheap too. deffo a nicer, healthier fast food alternative 💕

Such a great service and amazing food! Had the gyozas which were amazing and Sakshi was really nice! Definitely recommend!

Delicious food and good location

I had a great visit at itsu today and was able to grab a great deal of half off at the end of the day. Sakshi was super helpful and pleasant. She answered my questions and was very nice. I’ll definitely be back!

Nice branch of Itsu, picked out of counter which has very little choice,.

Mochi was fine but I ordered a vegetarian meal (miso soup) and was given the chicken option instead, so I couldn’t eat it. Really disappointing but delivery was quick so can’t fault that

The sushi was bad but the noodles where good nothing is handmade all came in plastic but the service was fast and friendly.

Didn't appreciate the secret wasabai on the sushi 🍣 but everything else was great :)

Amazing sushi provided by friendly and welcoming staff. Definitely recommend the Nottingham branch!

Regularly order on Deliveroo and it always comes packaged to perfection. The extra care that’s taken goes a long way!

Brilliant service and food, shout out to all of the staff and Mr Micheal Goldsmith

food was fast and delicious and the staff were lovely and polite

Served by Anujin, she was super lovely and really helpful!!

I don't know why the reviews are so low tbh. It is high street sushi... It is done well and to a reasonable price.

Loved the soup! Will definitely be coming here again ^-^

Service was awesome, the dumplings were awesome, and the place is very well kept!

Just stopped by for lunch, ordered a set of hoisin duck buns and a bottle of Aloe Vera. Staff at the front were friendly and welcoming, service was quick, everything looked tidy. Highly recommended if you're hankering for Asian food, but the stuff at Chopstix is a bit too heavy for you.

The owner of the store is the most wonderful person and the food is great!

A very lovely environment, good food, and kind staff!

The food was great and I was helped by a lovely member of staff called mia would definitely go back again

Not the best, they are quick, but the food just isn't that nice. Maybe they're trying too hard to be "healthy" instead of delicious.

I didn’t get my food and it show that the order was delivered!!!!!

It was really good and the guy at the counter was a nice chap :] and the food was good as always from itsu. Clean and modern and ordering via the touch screen is quick and easy! yippee!

The half price sale is great value, my kids loved it.

Super friendly staff. I had the katsu curry and it was amazing

The time stayed kept increasing. The food portion of the salmon was very small. Nothing like the picture advertising it

Lovely fresh food. I love their dragon rolls and miso soup. Very tasty.

Ordered the miso soup noodle and it was unbelievable small portion. Sushi was bland…..not good value for the price paid.

This is such a great edition too the centre the food is always delicious and the staff are really friendly and helpful

Lovely staff. Delicious quick lunch of veggie gyoza and tasty dip. The shop is cute and I will be back 💜

my food was damage when the driver came he opend the bag my food was upside down. i did not expected the sushi to be so cold. the must be a way to order mpre wasabi and ginger bags.

I expected more. Ordered salad with chicken and added egg. It was okay, a bit bland. Nothing special and a bit pricey

I tried to call the restaurant so many times about late delivery but no answer

this was a terrible experience and the staff were very rude and arrogant! Never returning.

staff were rlly nice and the scran was leng icl. definitely coming back xxx

tables were dirty and sticky, would be nice to see staff regularly cleaning them as opposed to standing at the front doing nothing

Good quality food, good value, not often a lot of seating space though.

Ive been there three times now and the sushi was always fresh and same quality as fancier restaurants.

Lovely food, nice servers. Very clean

The food was really good and the people were really nice and helpful and showed great knowledge of the menu. It’s the best itsu I’ve been to

Visited Itsu in Nottingham last weekend, it was lovely, staff very helpful and knowledgeable. Gorgeous food! Can't wait to return 😋

I have enjoyed coming into ITSU not only for the food, but also for the people that work there. I am horrified to hear that ITSU has let go of some of its most important and pleasant employees. One of the workers reminded me of my deceased best friend :( Also food is overpriced and cold

Honestly, pretty good price for sushi, after all, sushi is usually an expensive item but here it’s affordable and they also have a half price discount half an hour before they close which is amazing!

Lovely staff, I ordered a sushi box and it was so yummy! Definitely coming again 👍🏻😁

The dumplings from here are superb.

Food was cold, sticky tables, gum stuck under the table.

Staff were absolutely horrible and laughing at my stutter. There was a putrid aroma coming from the store, never ever again will I go back.

filthy facility almost as if no one takes care of it and food was the worst I've had and I'm a frequent itsu customer. Avoid this place!

food quality was terrible and staff were rude. staff were wearing jewellery and nail polish which is very unprofessional.

Food was terrible, found a hair in it and threw the whole box away!

Extremely horrible customer service. One of the female servers treated me like dirt. Never coming back here again

Itsu Sushi is really very good. I tried Itsu Classic and Salmon Avo Dragon Roll. Very impressed. Also liked their Katsu Curry Rice bowl. Highly recommended

Really nice sweet treats and lovely staff

I tried veg sushi and it was awesome. Excellent food and customer service

I paid £6.29 for sushi which had a long curly hair in it…. How delightful!!

Came to order food 20 minutes before the closed was told no as they had shut everything down... and we could only have cold out the fridge

Very small portion for the price. Quite tasteless. Dumplings very mushy and got destroyed in the soup. It definitely doesn’t taste authentic at all. Do not recommend

I'm a big fan,,, big Big fan! Staff are lovely, service is fast, shop has nice open vibes and it's a nicer alternative to the mcdonalds next to it! Food is super easily take-away worthy for on the go too, I can't reccomend enough!

Had some sushi and a bowl of miso soup. Admittedly, the rolls were a tad fragile, but it tasted wonderful and service was fast and efficient. All in all, I had a great lunch out.

First time a went I had chicken noodle soup, barely any chicken but didn't complain as I knew they'd just opened. Today I went again as I wanted to give them another chance, ordered dumplings, noodles and veg and actually watched them prepare my food as I was taking away, everything was microwaved... I ordered a boiled egg with it (£1.50 for an egg) and I watched him microwave my egg...I wish I'd asked for a refund there and then because the food wasn't fit for purpose, 14quid down the drain and I threw half of it in the bin. The noodles tasted like worms, everything else tasted like salt, the "veg" was non existent and the dumplings hard and tasteless. Won't be returning.

Was so excited for an itsu to finally open in Nottingham. Disappointing that it’s so small and no seats inside. Famous chicken soup and spicy salmon rolls are delicious. Great for a quick lunch.

We took a little bit of everything, and my husband and I were delighted. Fresh fish, delicious rice, soup and salad. The tea is top notch. The most delicious dessert. We waited a very long time for the opening and we were not mistaken. You are best!!!

I think there needs to be an improvement in quality. The sushi rice was undercooked and the rolls were kinda falling apart.

Really bad balance of flavour, I took a vegan gyoza udon noodle. So, different from its picture and description. Not worth almost 8 kwid for the flavour and quantity of the dish. It was full of SALT. 😑 Disappointment!!!!!

I ordered the chicken and spring onion gyoza and a klean katsu rice bowl the gyoza was a unusual yellow colour and tasted like plastic and the rice bowl the rice was undercooked and lacked the katsu sauce

So happy Nottingham finally has an Itsu :)