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4.3

Based on 519 opinions finded in 3 websites

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Nº 469 in 1338 in Nottingham

CUSTOMERS TALK ABOUT DISHES WITH..salmonsushichicken

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They're useless. Get better service & sushi elsewhere. Bought a big box of sushi to find no wasabi in it, and there was not any on the front where you have to self-serve if you take food away. EDIT: Frustrating as shop near me doesn't sell Wasabi and I can only stomach Sushi with Wasabi. Stingy not to have it available where all the sauces are, or not having offered that as an extra. Pretty sure the description said Soy and Wasabi included, but I guess I literally got the Friday afternoon version of the box where someone is so useless they forgot to include all the necessary bits (maybe have a checklist before you put the box on the shelf?). No wonder AI is going to take these jobs - we can't even do the basics. Never going to Itsu (never felt like it, but gave them 1 chance - I'm not giving ANY shops a chance now, rubbish from 1st purchase! Word of mouth only now).

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Fred Johnson . 2024-08-16

MORE AT Google

Itsu Wasabi peas are very good Very clean area A good place to try

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Chitra Solomon . 2024-05-23

MORE AT Google

Dirty table, I didn't expect from Itsu.

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Nazrul Islam Salim . 2024-05-10

MORE AT Google

Anujin was extremely kind and helped me with the ingredients of the foods. It was great service and she is a lovely worker ! ☺️

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Cal Tasnim . 2024-04-29

MORE AT Google

It's gotten a bit sad - good was good quality but portions are smaller, loaded with sugar, salt, and chilli to make up for lack of flavor. Given Nottingham's MANY Asian eateries, there's no reason to eat here any more. 1 for service as it's self serviced - noticed a lot of cooked food hanging around on the pass waiting to be ordered...

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gomez addams . 2024-03-23

MORE AT Google

Food was horrendous soup had spilt everywhere and it had ruined the sushi

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Amelia . 2024-03-17

MORE AT Just Eat

It’s near the ground floor entrance/exit and the seating is outside the shop in the walkway, which makes it cold and unpleasant. The store has 3 self order screens, 1 didnt work. In order chilli goyoza broth, there was no chilli and the both was full of mostly raw veg so didn’t taste nice on a cold day. The sushi and teriyaki was fine though so from now on that’s all I’ll be ordering.

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Shim 76 . 2024-03-06

MORE AT Google

3 piece tofu in my soup. Misleading information and pictures!!!!

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Indre . 2024-01-20

MORE AT Just Eat

I have rated istu 5 stars, just because the service is great, the food is fresh and the prices are fair. The shop is always looking clean and well-maintained. However today I ordered the small 12 pieces of sushi with 5 larger salmon ones, but I did not eat the large salmons because they were weirdly tasteless. Raw and cooked salmon is delicious, and I've had it with sushi before. But for some reason I couldn't taste anything in the Salmon from istu, which raises a few worries on my behalf.

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Erin Lees . 2024-01-11

MORE AT Google

delivered salmon poke rather than sushi festival. A bit disappointing as that's what my daughter specifically wanted, but was nice all the same. Not sure whether they'd run out but failed to communicate or simply a mistake. will think twice about delivery next time.

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Stu . 2024-01-08

MORE AT Just Eat

I didn't get what I ordered. They sent me food I can't eat and I had to throw it away.

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Kate . 2023-12-13

MORE AT Just Eat

Always delicious food. Delivered on time, easy to do!

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Corran . 2023-11-07

MORE AT Just Eat

Staff are always lovely, and service is always quick. Food is delicious, such a good choice of veggie options. I love it.

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C Roberts . 2023-11-07

MORE AT Google

Went for dinner today and was served by the loveliest man who made our day. He made sure we had everything we needed. Didn’t catch his name but his top said team leader. Will deffos be coming back.

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fran morgan . 2023-11-01

MORE AT Google

First time ordered from here and the food arrived on time and everything looked amazing but disappointed no dipping sauces came with the gyozo and bao buns.

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Phupinder . 2023-10-31

MORE AT Just Eat

Great food. Healthy slso. Great service especially from Dom my favorite member of staff. He is very polite and helpful.

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Neferatiti Ife . 2023-10-05

MORE AT Google

Really happy with my experience. Sakshi was really pleasant, helpful and welcoming. Food was delicious as always

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Mya Vadher . 2023-10-01

MORE AT Google

Was confused as what to get yesterday instore as I'm Veg but was guided by a lovely girl to give the veg gyozas and a noodle bowl a go. Very enjoyable food and Sakshi was very friendly and helpful!

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Dream Catcher . 2023-10-01

MORE AT Google

As a supplier of flowers I’m astonished at the level of care the team go to look after their suppliers as well as their customers I always get a welcome feeling at the store on every visit Thank you ☺️

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Nisha Mistry . 2023-10-01

MORE AT Google

Really good food and amazing staff, would definitely recommend!

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Vanshi 27 . 2023-10-01

MORE AT Google

really good food, lots of deals, sakshi behind the counter was lovely

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emily woods . 2023-10-01

MORE AT Google

Anyujin gave excellent customer service! It's refreshing to see someone be so cheerful and bright at the till. It's made our day. :) Thank you! 10/10

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Fi . 2023-09-28

MORE AT Google

Lovely and eager to help staff!!

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Oliwia Lewandowska . 2023-09-24

MORE AT Google

Absolutely love itsu! Came from the freshers fair and it was amazing. Staff are super lovely and friendly and the food is quality :)

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Freya Lorkin . 2023-09-21

MORE AT Google

Staff are so friendly and welcoming and the food was amazing!!! The student discount is great too :)

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Chloe Leak . 2023-09-21

MORE AT Google

beautiful food and staff are all so lovely! and the gyoza is to die for!! easy to order and so cheap too. deffo a nicer, healthier fast food alternative 💕

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Akasha . 2023-09-18

MORE AT Google

I love the food almost as much as I love the service! Thank you

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gemma g . 2023-09-18

MORE AT Google

Such a great service and amazing food! Had the gyozas which were amazing and Sakshi was really nice! Definitely recommend!

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Fatoumata Diallo . 2023-09-01

MORE AT Google

Delicious food and good location

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Omar Batah . 2023-08-26

MORE AT Google

I had a great visit at itsu today and was able to grab a great deal of half off at the end of the day. Sakshi was super helpful and pleasant. She answered my questions and was very nice. I’ll definitely be back!

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Joseph Mugweru . 2023-08-17

MORE AT Google

Nice branch of Itsu, picked out of counter which has very little choice,.

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Emily Long . 2023-08-08

MORE AT Google

Mochi was fine but I ordered a vegetarian meal (miso soup) and was given the chicken option instead, so I couldn’t eat it. Really disappointing but delivery was quick so can’t fault that

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Lucy . 2023-08-05

MORE AT Just Eat

The sushi was bad but the noodles where good nothing is handmade all came in plastic but the service was fast and friendly.

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Cattherine wright . 2023-08-05

MORE AT Google

Didn't appreciate the secret wasabai on the sushi 🍣 but everything else was great :)

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Claire Whyte . 2023-07-18

MORE AT Google

Regularly order on Deliveroo and it always comes packaged to perfection. The extra care that’s taken goes a long way!

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Anna Allison . 2023-07-06

MORE AT Google

Amazing sushi provided by friendly and welcoming staff. Definitely recommend the Nottingham branch!

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Isha Khan . 2023-07-06

MORE AT Google

Brilliant service and food, shout out to all of the staff and Mr Micheal Goldsmith

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Lewis . 2023-07-05

MORE AT Google

food was fast and delicious and the staff were lovely and polite

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Millie Oaten . 2023-07-03

MORE AT Google

Served by Anujin, she was super lovely and really helpful!!

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Tamara Gillespie . 2023-07-01

MORE AT Google

I don't know why the reviews are so low tbh. It is high street sushi... It is done well and to a reasonable price.

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Peter Williams . 2023-06-30

MORE AT Google

Service was awesome, the dumplings were awesome, and the place is very well kept!

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Constance Asgre . 2023-06-28

MORE AT Google

Loved the soup! Will definitely be coming here again ^-^

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Lennox Bourdon . 2023-06-28

MORE AT Google

Just stopped by for lunch, ordered a set of hoisin duck buns and a bottle of Aloe Vera. Staff at the front were friendly and welcoming, service was quick, everything looked tidy. Highly recommended if you're hankering for Asian food, but the stuff at Chopstix is a bit too heavy for you.

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Michael Welsh (Femoman) . 2023-06-27

MORE AT Google

The owner of the store is the most wonderful person and the food is great!

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Shay Corcilli . 2023-06-27

MORE AT Google

A very lovely environment, good food, and kind staff!

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M Bogart . 2023-06-27

MORE AT Google

The food was great and I was helped by a lovely member of staff called mia would definitely go back again

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Nancy Ward . 2023-06-26

MORE AT Google

Not the best, they are quick, but the food just isn't that nice. Maybe they're trying too hard to be "healthy" instead of delicious.

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Edith G . 2023-06-19

MORE AT Google

I didn’t get my food and it show that the order was delivered!!!!!

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Shano . 2023-06-15

MORE AT Just Eat

It was really good and the guy at the counter was a nice chap :] and the food was good as always from itsu. Clean and modern and ordering via the touch screen is quick and easy! yippee!

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diddy kong . 2023-06-13

MORE AT Google

Super friendly staff. I had the katsu curry and it was amazing

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Darren Oswold . 2023-05-30

MORE AT Google

The half price sale is great value, my kids loved it.

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Sarah Ann-Louise . 2023-05-30

MORE AT Google

The time stayed kept increasing. The food portion of the salmon was very small. Nothing like the picture advertising it

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Ria . 2023-05-28

MORE AT Just Eat

Lovely fresh food. I love their dragon rolls and miso soup. Very tasty.

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Francesca . 2023-05-25

MORE AT Just Eat

This is such a great edition too the centre the food is always delicious and the staff are really friendly and helpful

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Sarah Atkins . 2023-05-24

MORE AT Google

Ordered the miso soup noodle and it was unbelievable small portion. Sushi was bland…..not good value for the price paid.

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J Lee . 2023-05-24

MORE AT Google

Lovely staff. Delicious quick lunch of veggie gyoza and tasty dip. The shop is cute and I will be back 💜

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Helen Fitzsimmons . 2023-05-14

MORE AT Google

my food was damage when the driver came he opend the bag my food was upside down. i did not expected the sushi to be so cold. the must be a way to order mpre wasabi and ginger bags.

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gracia . 2023-05-08

MORE AT Just Eat

I expected more. Ordered salad with chicken and added egg. It was okay, a bit bland. Nothing special and a bit pricey

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Silvia Stoyanova . 2023-04-23

MORE AT Google

I tried to call the restaurant so many times about late delivery but no answer

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Weronika . 2023-04-18

MORE AT Just Eat

this was a terrible experience and the staff were very rude and arrogant! Never returning.

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Ria . 2023-04-15

MORE AT Google

staff were rlly nice and the scran was leng icl. definitely coming back xxx

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kit asher . 2023-04-14

MORE AT Google

tables were dirty and sticky, would be nice to see staff regularly cleaning them as opposed to standing at the front doing nothing

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Harry Marshall . 2023-04-13

MORE AT Google

Good quality food, good value, not often a lot of seating space though.

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Alice . 2023-04-11

MORE AT Google

Ive been there three times now and the sushi was always fresh and same quality as fancier restaurants.

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Alice Castro . 2023-04-06

MORE AT Google

Lovely food, nice servers. Very clean

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Nicola “Niki k” Kulesza . 2023-04-06

MORE AT Google

The food was really good and the people were really nice and helpful and showed great knowledge of the menu. It’s the best itsu I’ve been to

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Lisa Haitsma . 2023-03-22

MORE AT Google

Visited Itsu in Nottingham last weekend, it was lovely, staff very helpful and knowledgeable. Gorgeous food! Can't wait to return 😋

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Jenny Weedon . 2023-03-21

MORE AT Google

Honestly, pretty good price for sushi, after all, sushi is usually an expensive item but here it’s affordable and they also have a half price discount half an hour before they close which is amazing!

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Jessica K . 2023-03-19

MORE AT Google

Lovely staff, I ordered a sushi box and it was so yummy! Definitely coming again 👍🏻😁

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Ellie Smith . 2023-03-19

MORE AT Google

I have enjoyed coming into ITSU not only for the food, but also for the people that work there. I am horrified to hear that ITSU has let go of some of its most important and pleasant employees. One of the workers reminded me of my deceased best friend :( Also food is overpriced and cold

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alex mottram . 2023-03-19

MORE AT Google

The dumplings from here are superb.

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Jordan Georgiou . 2023-03-17

MORE AT Google

Food was terrible, found a hair in it and threw the whole box away!

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Aidan Shretta . 2023-03-16

MORE AT Google

food quality was terrible and staff were rude. staff were wearing jewellery and nail polish which is very unprofessional.

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Michael Lozano . 2023-03-16

MORE AT Google

filthy facility almost as if no one takes care of it and food was the worst I've had and I'm a frequent itsu customer. Avoid this place!

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Awuraama Yabbey . 2023-03-16

MORE AT Google

Staff were absolutely horrible and laughing at my stutter. There was a putrid aroma coming from the store, never ever again will I go back.

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Trey Jones . 2023-03-16

MORE AT Google

Food was cold, sticky tables, gum stuck under the table.

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Max Reed . 2023-03-16

MORE AT Google

Extremely horrible customer service. One of the female servers treated me like dirt. Never coming back here again

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Sumayya F . 2023-03-16

MORE AT Google

Itsu Sushi is really very good. I tried Itsu Classic and Salmon Avo Dragon Roll. Very impressed. Also liked their Katsu Curry Rice bowl. Highly recommended

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Tahmina Akter . 2023-03-14

MORE AT Google

Really nice sweet treats and lovely staff

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Jasmin Berrill . 2023-03-14

MORE AT Google

I tried veg sushi and it was awesome. Excellent food and customer service

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Rosmy Shaji . 2023-03-13

MORE AT Google

I paid £6.29 for sushi which had a long curly hair in it…. How delightful!!

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Adele Curl . 2023-03-01

MORE AT Google

Came to order food 20 minutes before the closed was told no as they had shut everything down... and we could only have cold out the fridge

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Allie Donoghue . 2023-02-26

MORE AT Google

Very small portion for the price. Quite tasteless. Dumplings very mushy and got destroyed in the soup. It definitely doesn’t taste authentic at all. Do not recommend

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Noemi Bertuola . 2023-02-22

MORE AT Google

I'm a big fan,,, big Big fan! Staff are lovely, service is fast, shop has nice open vibes and it's a nicer alternative to the mcdonalds next to it! Food is super easily take-away worthy for on the go too, I can't reccomend enough!

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Jessica Lloyd . 2023-02-22

MORE AT Google

Had some sushi and a bowl of miso soup. Admittedly, the rolls were a tad fragile, but it tasted wonderful and service was fast and efficient. All in all, I had a great lunch out.

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Aidan Archer (Aidan14566) . 2023-02-21

MORE AT Google

First time a went I had chicken noodle soup, barely any chicken but didn't complain as I knew they'd just opened. Today I went again as I wanted to give them another chance, ordered dumplings, noodles and veg and actually watched them prepare my food as I was taking away, everything was microwaved... I ordered a boiled egg with it (£1.50 for an egg) and I watched him microwave my egg...I wish I'd asked for a refund there and then because the food wasn't fit for purpose, 14quid down the drain and I threw half of it in the bin. The noodles tasted like worms, everything else tasted like salt, the "veg" was non existent and the dumplings hard and tasteless. Won't be returning.

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Georgia . 2023-02-15

MORE AT Google

Was so excited for an itsu to finally open in Nottingham. Disappointing that it’s so small and no seats inside. Famous chicken soup and spicy salmon rolls are delicious. Great for a quick lunch.

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Louise dewinter-Barham . 2023-01-30

MORE AT Google

We took a little bit of everything, and my husband and I were delighted. Fresh fish, delicious rice, soup and salad. The tea is top notch. The most delicious dessert. We waited a very long time for the opening and we were not mistaken. You are best!!!

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Юлия Романова . 2023-01-29

MORE AT Google

I think there needs to be an improvement in quality. The sushi rice was undercooked and the rolls were kinda falling apart.

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Am S . 2023-01-27

MORE AT Google

Really bad balance of flavour, I took a vegan gyoza udon noodle. So, different from its picture and description. Not worth almost 8 kwid for the flavour and quantity of the dish. It was full of SALT. 😑 Disappointment!!!!!

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Jyoti Dugar . 2023-01-25

MORE AT Google

I ordered the chicken and spring onion gyoza and a klean katsu rice bowl the gyoza was a unusual yellow colour and tasted like plastic and the rice bowl the rice was undercooked and lacked the katsu sauce

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Chris Stark . 2023-01-24

MORE AT Google

So happy Nottingham finally has an Itsu :)

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Samuel Baugh . 2023-01-22

MORE AT Google

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