Based on 5.366 opinions finded in 2 websites
Based on 5.366 opinions finded in 2 websites
Nº 297 in 770 in Wolverhampton
Nº 1 of 1 Japanese in Wolverhampton
Opinions
its a good job the food is amazing!
Jennifer . 2024-12-09
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excellent food, normally a bit late but hard to complain when the taste is great
luke . 2024-12-09
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A bit late but quality service and great food as usual
Zanah . 2024-12-07
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Amazing food, great quality and freshness but always end up being late with delivery!
Lucie . 2024-12-06
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Ordered food.7.05 got told will be with us 20-25 mins , received a text saying it’s running late!! Did not receive order until 20.30 , and all cold
James . 2024-12-06
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First issue was delivery, got delayed once, then again, then by the time it arrived it was over an hour late. during this time i had to request an update, i requested a partial refund because it had been over an hour and recieved a text just telling me theyd refused that 'theyre sorry, enjoy the food.' 15 minutes later food arrived. Cold stuff was warm, hot stuff was luke warm, and had wasabi on the sushi or used a knife with it on it. Im very sensitive to any spice, I used to love this place.
Dani . 2024-12-06
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Delicious as always. I have said it before that, the Katsu Bento is the best curry. Love it. Also... the Salmon sushi box, is lovely.
Yvonne . 2024-12-03
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The yakisoba was sour, and the noodles were overcooked and broken into small pieces. I ordered two - one with chicken and the other with seafood. The chicken was alright but I didn't see any seafood on mine. Not good at all.
Lucio . 2024-12-03
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Salmon sushi tasted off. Smelt too fishy, couldnt eat it and had to spit it out. Ashame as I enjoy salmon
Ross . 2024-12-02
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Probably our favourite takeaway, shame food is ALWAYS late and (the hot food) is cold. Thankfully sushi is supposed to be cold!
Scott . 2024-12-01
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Ordered firey rice with extra spice.... was absolutely tasteless, like eating cardboard!!
VJ . 2024-12-01
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food was 1.5 hours late, didn't answer phones, gave no refund, everything was freezing cold. My two WORST JUST Eat experiences by far have come from here....NEVER EVER Order from here, I won't be ever again
Harjit . 2024-12-01
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I ordered my food at 5:24 and it didn’t come until nearly 7, the driver apologised. However I would like compensation as waiting that long is just unacceptable Thank you
Morgan . 2024-11-30
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When ordered the wait time was showing 30 mins, after 1.5 hours I tried to call to cancel if it hadn't been sent out yet but no answer, 2 hours after ordering food it arrived with a sheepish driver. Hot food wasnt the warmest, wish they'd have let m
Andy . 2024-11-30
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Extremely late, took 1hr 40 from ordering. Had a notification to say there was a delay and was still 30mins after that later time. Called and said due to traffic but could see it was estimated as 14 mins on google maps. All our food arrived cold so we had to warm everything up and was average at best. This is the first time I’ve ever left a poor review for any restaurant but this will be the First and last time ordering from here.
Elaine . 2024-11-30
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Great food! The order was a little late but they told us early on that it would be. Delicious and arrived still hot
Amie . 2024-11-30
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My favourite takeaway! The Best Japanese food in the area… the sushi is delicious and well presented, also highly recommended the Katsu fries! Amazing
Connor . 2024-11-29
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No one answered the phone , didn’t actually know if it would arrive , had to make other arrangements
Sean . 2024-11-29
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Order was two hours late be the time it arrived. I rang the restaurant to ask if there was a problem. They said no problems just busy food had just gone out with the driver who should be 5 mins. The driver turned up 10 mins later. Food was stone cold, crispy squid was soggy. All went straight in the bin. Asked for partial refund and response was that delay was because they were busy. I suspect the food was prepared promptly and sat over an hour waiting for a driver.
Stuart . 2024-11-29
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2 hours late... Massive disappointment
mm . 2024-11-29
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We order from iso regularly it's our go to for a takeaway but the last few times the food has been disappointing and the delivery has always been late, today was far worse it was an hour late and everything was cold on arrival, I called the restaurant to chase delivery 20 mins after the app notification that it was out for delivery to be told it had just left, it arrived 25 minutes later and we live no more than 10 minutes away from the restaurant - unfortunately we won't be ordering again.
Leah . 2024-11-29
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Not sure what happened to katsu sauce in the rice and noodles?
Shameem . 2024-11-29
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After 1.5 hours waiting for my order, I tried to telephone the order twice but no one answered. My husband had to drive to the restaurant and explained and no apology was offered initially but after a conversation they did apologise. When we got the food home, some of it was cold and my son found some plastic packaging in his food! Awful experience tonight
Giannina . 2024-11-29
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Service is the worse I’ve ever seen , I don’t blame the drivers I blame the company for starting the time the delivery should be arrived and then updating its three time and still not arriving. When contacted the shop they advised that the order has just left with was over an hour late from the delivery . Had to reheat the food as was not warm enough to serve. Bad service , poor communication. Worse I’ve ever experienced
Raeesa . 2024-11-29
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Great food, the smash burgers the best around.
Dan . 2024-11-26
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The food is nice but very expensive. I thought the pricing was high before I ordered but with a 40% discount I thought I’d give it a go. When the food arrived I was shocked at the portion size, especially considering the price. £13 for a bowl of soup 🤦♂️ and it was a tiny bowl.
Emerson . 2024-11-24
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beef on the teriyaki meal tasted off. have had this multiple times in the past and it's been fine.
Samuel . 2024-11-24
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Recommend the Chicken Katsu with rice or chips, I didn’t like it with the noodles. The curry sauce has been hit and miss, sometimes it’s too watery. I ordered extra, but couldn’t use it because it was extremely watery. This was different the next day, when it appeared a lot thicker, but I regrettably hadn’t ordered extra on this occasion. I’ve had a delivery take 1 hour 20 minutes, but their fastest was half an hour. Will order again. FOOD IS ALWAYS HOT.
Malik . 2024-11-24
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Missing items which is not usual.
ASSIFA . 2024-11-23
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It’s sayin enjoy your food and it’s still not here
Ricky . 2024-11-23
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20-30mins delivery then when you place delivery it becomes a hour then message yiu to say it's been delayed another 40 mins wait for the food to come stone cold. All the restaurant could say was we are busy. I get that but the food shouldn't come cold. especially after waiting almost 2hrs for it to arrive. Very disappointing.
Sherrelle . 2024-11-23
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Order was wrong, the noodles weren't the sort I asked for and the katsu sauce was more like gravy than anything else. I also asked for extra spice but it wasn't even as spicy as normal! It's a shame as this used to be one of the best places for a takeaway but it's really gone downhill recently.
paul . 2024-11-23
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I was sitting in the window. Waiting…anticipating… my delicious sushi that I ordered from my cosy cone. However, having waiting so long my bunny got disappointed and angry. So I had to take action as I won’t accept lateness on any terms. The sushi was delectable though, so may or may not order again depending on what my bunny thinks :)
Lakshman . 2024-11-22
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Great food! Very happy with price to portion too
Bethany . 2024-11-19
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After a long shift, perfect food. xxxx
Jennifer . 2024-11-18
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Food was nice but is hard to judge as both the chips and the burger had gone cold already. The 20 piece salmon box was really nice too. Unfortunately the delivery did get delayed and then when it was on its way was late by about 20 minute despite the driver marking it as delivered beforehand. Probably would order again but to eat in
Cameron . 2024-11-17
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It was worth the wait the food was one of the best takeout iv had in a long time will defo use again
Sam . 2024-11-17
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Very demure, very cutesy. Thank you
Ieva . 2024-11-17
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Usually great. Tonight, I ordered the chicken yakisobe and it had pieces of squid in it. I can’t eat squid and so all went in bin. I did order close to closing time & it was a small order, but still, it questions cross contamination hygiene
Steph . 2024-11-10
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Really enjoyed the food the katsu chips and the burger was amazing
Chloe . 2024-11-10
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Although slightly late with delivery, I can honestly rate 5 stars to this place! The food is amazing and the prices are affordable, with lots of offers available on a daily basis. Top notch service and hygiene!
Stefana . 2024-11-09
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food was nice would order again last 2 times we have ordered its been v late.
michael . 2024-11-08
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Food from here is usually amazing but last night it was horrendous. Over cooked tempura crab and the loaded katsu fries which are usually amazing) we half filled with water. All the chips were soggy and pale. Not good
Gareth . 2024-11-04
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An hour late and freezing cold really bad show very unhappy
Stephen . 2024-11-03
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The chicken gyoza - maybe they have changed the recipe of the filling. It was brown filling this time and didn’t taste the same. Would have liked if they had mentioned that new recipe..
I . 2024-11-03
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Last day of a weekend offer so the restaurant was busy, but delivery time was stated as 25-35 minutes, after 1 hr 15 minutes, with just eat app showing it had been delivered I called the restaurant, they said it left 5 minutes ago. It turned up a further 30 minutes later (so 1 hr 55 mins from ordering!). The app should be made up to date with timing and give the option to cancel if not within time stated plus say 15 minutes. No surprise the food was then cold when it arrived, had to warm up!
Mark . 2024-11-03
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Good food at a decent price, as always.
Daniel . 2024-11-03
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I was enjoying my katsu chicken curry and I felt something hard so I spat the bite out and it was an open staple - all the restart did was apologised and gave my number to the manager - the woman on the phone also said I’m sorry it must of been her as she packed the orders - I don’t get how an open staple can get into the food …. Be carful when eating
Laura . 2024-11-03
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Sushi had a odd taste to it, very strong on the rice. Was not enjoyable.
Kris . 2024-11-03
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Tasty food and a very friendly delivery driver! 😊
Aqsa . 2024-11-02
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The meal was 1 hour and 15 mins late.chips were freezing cold.
chrissy . 2024-11-02
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Order hasn't arrived despite stating delivered. Phone rings out.
Cassie . 2024-11-02
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Its been 2 hours and i havent recieved my order, but it states that my order has been delivered !!!
Lewis . 2024-11-02
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Driver was very polite! Phoned the branch to ask why my delivery time was pushed back over an hour and server wasn’t as pleasant. Food arrived with no sauce and chicken was pink
Manisha . 2024-11-02
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Order late …soups cold …chips stone cold … I paid extra for soy sauce and they forgot it ….but the sushi was amazing it’s a shame …..
Katharina . 2024-11-02
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Ordered food at 6.32pm it’s is now 8.58 and still no food. Called the restaurant and no answer.
Julie . 2024-11-01
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Food was obviously cold, woman on phone was rude
Owen . 2024-11-01
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waited an hour and half, no food, on just eat says delivered!!! called restaurant and it hasn't even left there yet!!!! still waiting!!!!!!!
Craig . 2024-11-01
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Not delivered at all after two hours
Konrad . 2024-11-01
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Very bad only sent half the order and was freezing cold
Ross . 2024-11-01
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Over an hour late. Stone cold. Wrong food.
Dave . 2024-11-01
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Positives, with the offers running this was an extremely well priced meal for my family, food however did suffer quite a bit an was Luke warm at best by time it arrived, this would be my negative, whilst it didn't take away from the foods seasoning an flavours it takw away the freshness quality you'd expect from a hot meal. Will hopefully order again once the deals are of just to compare if same quality, thanks iso
christopher . 2024-11-01
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I am always very happy with quality of your food. Everything was delicious as always.
Michal . 2024-11-01
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Food got delivered over an hour late and arrived very cold and burger was not prepared well. It tasted really bad
Srividya . 2024-11-01
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Was super busy so it's totally okay and I understand! I was disappointed I didn't get everything I ordered but I did order with a coupon so it's not the end of the world! I know next time I order it'll be just as delicious as every other time!
Charles . 2024-11-01
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Food was fresh, hot and delicious as always. Thank you
Neelam . 2024-10-30
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The food was okay, but by the time it got to me it was cold (even though it was in the delivery window). Unfortunately this meant that the gyozas were quite chewy and the chips were stale
Katie . 2024-10-30
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Great food and staff were very kind and helpful
Hardeep . 2024-10-30
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The sushi was fab but the meal I ordered, along with the Goyza, were awful. Both were barely luke warm. The meal was described as 'dry' but came in a sauce that was really bad.
ADAM . 2024-10-27
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Always late, allow at least an extra 20-30mins. Thankfully the food is always 5*
Scott . 2024-10-27
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It’s stone cold , rubbery, waited over nearly 2:40 minutes for cold freezing rubbery food
chan . 2024-10-26
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delivery 40 mins late, food was cold and chicken was hard and dry with some bits inedible, will not be ordering from here again
David . 2024-10-26
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Food taste was good but it was cold. Delivery was very late. No updates were provided. We had to call several times and were given false information that the driver was on our road. Unhappy customer!
Lorna . 2024-10-26
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Noodles were absolutely awfull will not order again
Rebecca . 2024-10-26
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Not too terrible as the driver admitted fault and explained why it had happened
Am . 2024-10-26
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Always order from iso, always happy with the food!
Brett . 2024-10-25
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Perfect as always. Delivered hot, decent portion, lots of curry sauce. My fave.
Amelia . 2024-10-25
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when I eventually received it it was cold!
Julie . 2024-10-25
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Always great food and service from ISO
Alison . 2024-10-25
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Great food. Food was nice hot on arrival.
Georg . 2024-10-25
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The food tasted amazing I can order from iso. Every week. Service was good couldn’t be more happy thank you!
Adam . 2024-10-23
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I've tried food from here twice and I absolutely love it. I love their sushi and ramen
Skye . 2024-10-23
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Great service and fantastic food
Katarzyna . 2024-10-22
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The second time we’ve had the same order and the food was bland. Veg fiery rice had little veg in it, didn’t really taste of anything and the chilli chicken fry was swimming in a bland tomato sauce with chilli. Really disappointed guys as we’ve always had such good food whether ever order on Just eat or collected
charley . 2024-10-21
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Food was very tasty but not very warm. Also took a very very long time to arrive.
Gareth . 2024-10-20
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Food arrived more than 90 minutes after order and was lukewarm.
Robert . 2024-10-19
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Favourite place to order from, great service and beautiful food
Ash . 2024-10-16
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Food was yummy. Order was delivered later than original advised but kept updated through app
Susan . 2024-10-16
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Order placed at 19:00, door knock 20:15. Restaurant is less than 7min away.
Peter . 2024-10-15
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Delicious food as always. Thank you ISO xx
Yvonne . 2024-10-14
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Bland noodles, bland rice which was mushy and stuck together. Absolutely vile food. Used to be good. Will never order from here again. Waste of money.
Pav . 2024-10-13
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We love ISO and our food was amazing but due to delivery time being changed due to a delay it meant our katsu curry was cold and we ordered at about 6:45 and our food didn’t get delivered till about 8:00. Can’t fault the sushi though, it was delicious.
Lilly . 2024-10-13
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Food was cold when it arrived, not a lot of chicken and quite taste less
Georgia . 2024-10-12
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Lovely food, good value and super service. Thank you
Fay . 2024-10-11
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The food was delivered quickly and piping hot, and it was delicious. The chicken was tender and soft, and the yakisoba was seasoned perfectly. Will definitely be ordering again!
Abdul . 2024-10-09
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never had the problem with this restaurant but ordered loaded katsu fries with extra chicken and didn't get one only basic portion...
Jackson . 2024-10-08
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lovely Food and great customer service on phone. delievery man was plesant and friendly Thankyou :)
Jade . 2024-10-06
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Always delicious and high quality food from here. Worth every penny
connor . 2024-10-06
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Great portion sizes Taste lovely Nothing wrong
E . 2024-10-06
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It’s the second time we’ve ordered from Iso in the last few weeks- we were given a discount code so thought we’d give them another try. I assume they have either changed chef or recipe. Food left horrible aftertaste & sushi rice excessively sticky.
Fiona . 2024-10-06
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