Based on 8 opinions finded in 1 websites
Opinions
Terrible service i asked for a manager or the problem to be resolved and the staff failed - Avoid terrible customer service and staff who cant follow instructions
GoPlaces23543752378 . 2024-11-20
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Been going there for years Well this was my last visit . Visited as a family event.i ordered fish.was not great.asked to replace it. No manager around. This meant I was left with no food. Took my ill mother and family.was not a great experience. On vacating premises my son was handed back the fish to take home. What a joke!!! No care not bothered attitude . There are so many other places to enjoy on London road. There loss!
Ramzaans 786 . 2024-10-27
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Been going there for years but we don't get the chance eor think of writing a review, but from all the places for food you go to customer service is a must which you get there at imrans let alone the food being amazing and fresh but I appreciated my last visit where we were truely looked after masha ALLAH, duas for you all at imrans, jazak ALLAH khyr again
Shameen I . 2024-10-10
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Really tasty food here. I had the mixed doner could taste the quality. Nice sauces and the fried wedges are delicious. Would deffo recommend! 10/10
Alex Benett . 2023-06-04
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We tried this place for take away before heading back to Lincoln. We opted for Large family Imran's special box which has fried chicken, Doner, wedges and fries for around 10GBP. I have to say this was over ordering to a massive scale as the food was enough for 4-5 moderate eaters like us but we are only family of 2. Taste was also good. I wouldn't call it SECRET LEVEL unique as they claim about a secret recipe. Still it was tasty and knockout for the price. As for the staff, I found the girl who took our order, quite decent and helpful.
Dr. F . 2022-07-14
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Very poor take away. management is very bad manager attitude is very bad.food quality is very bad I am never seen look like takeout.
Rebeaka S . 2021-09-20
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Two kebabs, two missing salads. Rang up politely and asked for a replacement and was met with quite possibly the worst customer service ever. The rude lady immediately protested “well the salad is technically free so it’s not like you are losing anything” - the absolute cheek. Also, the chicken donner was half lamb half chicken - not what was ordered. Appalling!
Liam . 2021-07-30
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Se llevó a la familia y terminó esperando 45 minutos para la comida y el personal fue grosero cuando se le preguntó cuánto tiempo más. Debido a que teníamos un pedido grande, tuvimos que esperar, pero al menos hablar con los clientes con respeto. Luego nada de ensalada y solo 3 salsas con 6 comidas. Nunca más volveré a un lugar grosero e incompetente.
Majid M . 2020-08-29
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the food is awesome the staff are very friendly try the wedges they are amazing the pizza is surpassingly good to say its a fried chicken place
T s . 2020-04-20
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Ended up in imrans on a cold Sunday afternoon. Ordered masala fish which gave the option of grilled or fried so obviously I went ahead with grilled. Prices advertised in branch and on the leaflet don’t mention there’s an extra charge for grilled masala fish 😂 guy said because it takes longer to cook! I strongly feel that a place like imrans which is popular should help contribute to reduce health inequalities and actually charge more for fried and not grilled! Ordered chicken parmsan which actually was decent but took way longer to cook than the masala fish which was ready in 10mins. Help reduce health inequalities even a small change makes a massive difference ❤️
sophiakahn . 2020-04-04
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Great food as always. Never fails to impress. The guy serving me suggested I try the Chicken Parmesan, which I duly did. Even though he said it would be big enough, I had to have a piece of fried chicken too, as it’s simply the best. The Parmesan arrived.... OMG! It was huge! I should have listened to him haha... I have to say, it was delicious. Chicken was succulent and juicy, cheese was perfectly done, nice fillings too. Great value aswell. Keep up the great work.
shazio25 . 2020-02-03
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2 Opinions
Been waiting 90 minutes for food and it’s still not here and they won’t answer the phone to atleast reassure us we aren’t being ripped off. It’s not 2.27am and no food
781 Opinions
Pizza is a bit too salty, halloumi was cut to pieces - the portion is not a lot.
715 Opinions
Ordered a meal for 4 deal, took half an hour for the food to come in the first place then once we finished we had ordered dessert with it and that took another 45 minutes to arrive, whenever we asked how long it would take to arrive, they just said 5 more minutes, 5 minutes passed each time, no desserts.
1348 Opinions
Made a booking for 6 Nov, didn’t get a confirmation email. Tried calling them but no answer. We went there hoping for a lovely meal and the place was closed, no idea if there was an emergency and they’ve not been around etc. Not great especially as they are usually excellent. Surely if you are closed for a bit, put something on your voicemail and stop the website from allowing bookings to be made.
1822 Opinions
Seated quickly and nice front of house staff, unfortunately one meal came out with a thick black hair entwined in the pasta. This was replaced, the other prawn bisque meal had no flavour, no chilli’s. Was a prawn pasta water dish. Unfortunately the kitchen let the side down here.