House Of Fraser in Wigan

I brought a branded jacket about 3 weeks ago. When I went back today to return it because the fit was not just right. Assistant manager called Will refused to refund me or to allow me to exchange due to labels were missing. I found the customer service to be terrible. I would not shop here at all, if you do, do not expect them to provide after care. I had the receipt but he was not considering taking it back.Appalling service, avoid at all cost!!!

Pricey but lots of choice, it's worth a visit if that's your bag.

Good range of quality products. I bought a set of 3 suitcases. Half original price.

Had lunch on cafe at the fourth floor. Quiet as we came in but it was bustling as we left after the fish cakes and quiche.. and a cuppa. Quick and efficient service.

Had to return something but lost the receipt and had only a vague idea of when it was bought (I was helping a friend out). The manager was really kind and managed to get the receipt through the information on the system and got the item refunded for us. Really good service honestly. Also while the products might be a bit expensive, if you keep an eye on the sales it's totally worth it because the quality is pretty good from what I can see.

Last time I went there to buy a make up from Mac , Andie was so helpful and professional, she recommended the best for my skin type and colour and she also gave me a lot of advices. Sure I'm going back to her again.

Awful customer service! I am extremely disappointed with the customer service I’ve experienced. I never received part of my order- the £39 Valentino wallet, and despite multiple attempts to resolve the issue, no evidence has been provided to confirm that the item was packed. My interactions with Emily from customer service were frustrating—back-and-forth in forth communication, she was unhelpful, unprofessional, and her communication lacked clarity. I have spent nearly £3,000 on your website over the past few months, yet this issue remains unresolved. It’s disheartening to see how a loyal customer is being treated. Unfortunately, this experience has led me to decide that I will no longer be purchasing from your company. I would strongly advise others to think twice before doing so.

Order HOF40000087253967 Received an odd pair of football boots. Even said on the box they were odd (Left size 8, right size 9) and they still sent them. HOF and Sports Direct one of the same, sloppy standards with no after service. Cost me to receive (£4.99) and cost me to return (£3.99).

Lots of bargains on high quality brand fashion

Good store, but the wider chain has a poor reputation for its customer service. I prefer other stores.

This has the worst customer service I’ve ever experienced do not buy anything from here unless you no it will be right I have two on going complaint s since Christmas nightmare company when some thing goes wrong

Lovely staff very helpful and friendly.

The staff are always super helpful probably only encountered 1 who was a bit chilly at the Ralph lauren section but everyone else was super helpful and I had a great experience and nearly enough got everything I came for and what I didn’t find, they advised me where I could go. I only took 1 star off because I purchased the Ugg cleaning kit from here pentblox and they RUINED my uggs! I followed the instructions perfectly but now I’ve ruined my shoes so that’s very disappointing

I went to MAC in House of Fraser in Manchester to find a lipstick, and Angie was absolutely amazing! She was so positive and helpful, and she found me a lipstick that matched me perfectly. She made my shopping experience wonderful x

Not as good as it used to be .Still some good brands in though

I went into House Fraser Manchester to buy boots. I saw pair in sale but not my size so Rachel was so helpful in finding size online for me and helping me to complete order due to not having my glasses. Great customer service..... THANK UOU.

Shocking! Since Sports Direct bought HoF it has gone so far down hill that it is hard to believe. Just spent my lunch hour trying to exchange a scarf that was an unwanted Xmas present at HoF Manchester. They seem to have a similar returns policy to Sports Direct which just doesn't work given it's not the usual pile it high model. Add to that unhelpful staff, poor management, a Sub standard returns policies and you have a very poor customer experience indeed. I don't think that returning my scarf could have been more difficult than this. Never again! RIP House of Fraser.

I'm not sure what's happened to house of frazer, but it always looks like it's on the verge of closing down.

Would have expected more from this company but like many it has moved into the present where customer service is non existant. Contacting them is near impossible and when you do it is not responded to. I mistakenly ordered an item to may old address realising once order was confirmed. I immediately tried to change delivery. NOT possible but cancellation an option the customer service voice said. So how! Can't talk to anyone. No chat. Just email. So I did. 4 days ago. It was opened after 3 days and as of now no response. Total joke and unacceptable. Customer service doesn't exist. Contact options appauling. Surprised to say this considering the organisation used to be one of the best. How the mighty fall.

Department store with top end goods.

Managed to get everything I was looking for

A shadow of what it once was. Didn't walk round for long, got bored and left. Very little to offer

Received my item with security tag still on it.

Great experience for the children to have breakfast with Santa, very affordable, staff were brilliant

Many, many people in the reviews here saying House of Fraser don’t conduct a fair and proper return policy - so recommend exerting caution before shopping there. Attempted to return shoes, was told no despite fact shoes in perfect condition. Complete insanity, apparently you can’t try things on - the minute they leave the store consumer rights do not exist. Christmassy 😂😂😂

Absolutely disgusting treatment by the managers at House of Fraser. After wearing an expensive new coat for the first time I noticed a manufacturing fault that was very easy to miss when I purchased it in store. I had taken the label off but still kept it in the bag along with the receipt and they refused to accept it as a return (was asking for store credit instead of cash refund). They were essentially accusing me of damaging the coat myself and then trying to return it which absolutely did not happen. They've now lost a customer for life so I hope that was worth it.

Quality items at competitive prices

Loadsa different clothing brands at reasonable prices.

Use it or lose it. Having lost all but one department store in Sheffield, I know what it means to have nowhere to go to actually see and feel products. With just a few weeks to go before Christmas, House of Fraser feels very much like it is just hanging on. It's a great store but it needs your help as do most high street shops. It's not always about the price.

Poor packaging!! After spending £405 on a hand bag it came damaged. You can not even get through to customer service as they don’t answer the phone.

Don't even deserve 1 star absolutely ridiculous shocking and joke of a company. Won't be buying from there ever again. Shocking customer service too.waited a month n still saying can't provide time frame on delivery. Also they sell cheap stuff from sports direct

Bit tired looking with broken tiles and cobwebs hanging at the front door.not like in days gone by

I didn't realise there was a small nice cafe on the 4th floor. Enjoyed the toasties and great staff service.

Pay £10 for next day delivery and 3 days later the item still hasn't arrived. Call House of Fraser only to be told they only respond to enquiries about online orders via email and their average response time is 4 days. Item was a birthday present that is now late. Shambles of a company and non existent customer service!

Enjoyed shopping at HOF always do got lot's of sale bargains such a good sale. Online shopping when I can't make it to the shop it's my favourite visit Online everyday always something new to see.

Ordered a watch delivered fast and watch is lovely.

Still one of the best department stores around

Still one of the best department stores around

I always shop here and love the stuff But i talked to two other the staffs this time and they were so rude and not friendly or helpful at all I think they lose customers if they put wrong people in store

I always shop here and love the stuff But i talked to two other the staffs this time and they were so rude and not friendly or helpful at all I think they lose customers if they put wrong people in store

Placed order online. When confirmation email come through several items were missing. No explanation why items were removed. Could of re-ordered but then have to pay delivery again! Tried chat to speak to customer services but was a waste of time.

Rather quiet when we visited, which isn't a bad thing! Looks tired and in need of an update when comparing the store to Selfridges and Harvey Nics. Staff are friendly and helpful.

I think is a beautiful shopping centre. Unfortunately not many people go there. But I advice for everyone like brands to go there for a good big shopping in a quiet beautiful place.

Awful customer service. Purchased an expensive jumper that has turned up with really poor quality. Looks thick material online and its arrived more like a t-shirt. House of Fraser insisting I pay £4.99 to return it. Awful policy to have. Not bothered by £4.99, it’s the principal. Was a regular customer but not shopping there again.

Affordable price and kid-friendly. The kids' floor has games and a toy section where kids can play video games.

Appalling-not only my order did not get on time, I returned it and cannot get my refund back despite providing proof of postage and confirmation from Royal Mail that it was returned two weeks ago. Customer Services pathetic responses noone is accountable, unable to raise a complaint via the website, there is no accountable person there, only receiving template messages and raising new case numbers which means nothing, as noone is responsing. NIGHTMARE!! AVOID HOUSE OF FRASER AT ALL COSTS! I am now writing to Head Office to raise a formal complaint.

Pity shops like this don't seem to fare well - nearly empty when visited. Nearly all very expensive stock.

Good quality but very expensive

Excellent department store for big names

Terrible service online purchase And wrong refund given so still chasing them Advise not to buy from this company Totally ignoring calls & Facebook messages & emails

Unfortunate experience of dealing with a return. They would rather find a loophole to scam you than help you. Avoid at all costs.

I would like to express my deepest gratitude for the appeal and assistance of those who visited the Manchester store during my appeal. The manager quickly solved my problem, I was satisfied. Service, speed, attentiveness, sensitivity on the part of the staff are excellent. 10 out of 5 points. Thank you very much.

The perfumer / lady that was at the Guerlain perfume section today was super lovely. She had really good customer service skills and was very friendly and kind. She helped advise me and my friend on the different variety of perfume scents from the Guerlain brand. And helped me realise that i really like the scents from this brand!

Had a TV delivered which was smashed in transit. Waited over a month for a refund at which point too much time had passed to use the order number to log into online chat. Went to the Manchester store and was helped by a lovely member of staff on the third floor called Eve. One phone call and the refund was sorted. Couldn't rate her highly enough but as for the online "sevices", an absolute shambles. Please please please improve the unnecessarily awkward online services.

The place is beautiful for shopping, but the staff is bad on the second and third floors.

Ordered a black True Religion hoodie online for home delivery next day! Got email saying it would be no later then the following Monday, only to receive another email late Sunday night saying that l had changed my mined and the order was cancelled 😡 got a refund Monday £30 missing the £4.99 delivery robbing gits…….House of Fraser NOT FOR ME…

House of Fraser was a bit lacklustre. Walked round beauty department and all staff ignored me and talked loudly amongst themselves. Clothes department pretty uninspiring also, a few staff looking bored rigid and no eye contact. Huge amounts of stock , goodness knows how they will shift it.

Some decent prices, but the usual abysmal sports direct group customer service. I don't just mean bad, but painfully bad. Buyer beware.

Plenty of choice.. lovely environment and helpfull staff

Weekend away here with a little shopping trip to the HOF. Super helpful staff- thank you

What a shame,,, the HoF in Hull closed ages ago, so always make an excuse to come to MCR, to go shopping,,, but the stores dying on its feet, its like a ghost town,, think we only saw another 10+ people in the whole store,

General nice place to shop, however when we left the store 5 minutes before closing time I said thank you to the Indian security guard, he showed no emotion. Made me left like we shouldn't have been there.

I Tend to come here for departments Game is absolutely out this world for Collectibles and Lego.. And the Menswear in the basement is Brilliant too.

They rip off customers! Last week I bought my wife a ysl libre perfume for £125 full price and today I went to buy another one the same size and this cost £155, the same exact perfume! There was an offer for 20% off the fragrances and after the full price this would cost £124. How does this make any sense it would amount to the same price. Something needs to be done. This is a scam! A week difference and they increased the price by £30. They think that the customers are thick. They’re basically taking advantage of us. When confronting the staff they had nothing to say and were blaming the manager. The service was terrible and nothing was done to help the situation. Never ever shopping here ever again!! I also asked to speak to the manager but was told I wasn’t able to. They are not doing their job properly, if there is an issue the manager should be present and available to customers so that they can deal with the problem. How is this acceptable, especially during times of price inflammation. I’m really really disappointed, I’ve been shopping here for years but won’t be returning. Such a shame!

Horrible customer service. Lost a receipt woth credit note to an item I ordered and return. Later asked the staff to check my returned item to reprint the receipt. Return Policy is inconvenient. Last time buying anything from there.

Always a very pleasurable experience

I bought loads of perfumes on sale from here of premium brands. Very reasonable . Amazing experience. Best to take gifts from here.

Very few visible staff within the store. Helpful when I knew who could provide assistance. 3 of us stood at the same counter..no staff initiative to help.

I was really surprised there was a game inside it a good one too

Pam from the YSL section has helped me purchase products on many occasions and has always been very warm, knowledgeable, and friendly. She has always recommended the perfect lipstick and foundation shades with a 100% success rate.

A lot of branded items are available

Always liked this shop. The last of the old school department stores. Glad to see it still there. I try to make this a destination store when I get to the city centre.

Great service in the men's tailoring department. Huge choice of top quality clothing. Shame there are so few stores open still...

Fantastic department store with lots of bargains to be had ..... staff were nice and friendly as well x

Very nice and clean. Both inside and outside. Friendly staff. Good choice. 10/10

Love this department store something for everyone and all the staff very friendly and helpful always a good shopping experience

Magnifique magasin avec un café vintage a l'intérieur large choix de produits et a l'étage enfant jouets de vrais espace dédiés

Good shop to buy brands with discounted prices. Men section has good stuff.

Jay in the Menswear section (Scopes) was super helpful and informative. Highly rate him. 👍

Bought Adidas jacket £180 on Adidas site hof £110

I recieved excellent customer service from Mark on the returns desk this afternoon. He went out of his way to exchange an item that had been incorrectly packaged. Thank you

Excellent department store selling as huge selection of quality products

If you want to get something nice it's a good option. Designer clothes, fragrances, homeware,makeup and accessories on three floors.

Clean and tidy, spectacular shop, excellent varirty of very good prodouct. Easy shop.

Brilliant place.... something for everyone. Quality store. Go.

Some really great brands and good choice.. shame it's like shopping on the moon these days.. soon there'll be nowhere to try on decent clothes in town and then you'll all be sorry won't you? Yes ... Go to House of Fraser and ask if Lilith is still there, they'll love that. Sorry, it's been a long week... But seriously.. go to House of Fraser we need an alternative to that weird Selfridges monstrosity near The Triangle that seems to have more style than stock...

Lovely shop. Can be expensive but you can still find some things at good prices x

Lovely big shop nice and friendly

Looking dated and in need of refurbishment. Used to be the premier department store in Manchester but sadly it has lost its sparkle.

Good: high signatures Bad: staff not so friendly it seems like it's hard to give free samples with purchases......

The house of fraser is one of my favourite shopping place. Offers are really good.

today we went to house of fraser and we had a wonderful experience with Darcy on the perfume floor x she was very helpful and extremely friendly she gave us a free samples to try and has found a perfect fragrances for both of us .Thank you very much Sweetie again! You are a star ⭐️❤️

A nice department store of what seems to be a dying industry. Served by two of the most helpful and friendly people I've ever come across in the fragrance department but unfortunately can't remember either of there names.

Gents; if you haven't shopped at House of Fraser ( Kendall's Manchester Dean's Gate ) for a while then I implore you to give it a try. The gents section on the basement floor is excellent; a superb selection of quality brands to satisfy all tastes. Shoes to coats and everything in between. Prices are competitive with the rest of Manchester with the bonus of all being under one roof. This is now my go-to shop when I want something a little special without breaking the bank.

Refused to take a scottish note. Its legal tender. Staff member didn't care. Left shop no purchase. Poor poor service.

Received excellent customer service and help from the lady on the YSL beauty counter very knowledgeable lady.

Yeah loved it not to busy the time I went that's how I like it

Women's clothes, good choice & shoes.

Whenever we go to House of Frazer, it just feels like it's going to close down ? Maybe it's the rubbish music that gives it a weird atmosphere. Or the amount of time you spend walking around for a staff member ? Was an okay shopping experience but wouldn't rush back.

always interesting to see how little the staf cares or know about their range.