House Of Fraser in Wigan

Bit tired looking with broken tiles and cobwebs hanging at the front door.not like in days gone by

I didn't realise there was a small nice cafe on the 4th floor. Enjoyed the toasties and great staff service.

Pay £10 for next day delivery and 3 days later the item still hasn't arrived. Call House of Fraser only to be told they only respond to enquiries about online orders via email and their average response time is 4 days. Item was a birthday present that is now late. Shambles of a company and non existent customer service!

Enjoyed shopping at HOF always do got lot's of sale bargains such a good sale. Online shopping when I can't make it to the shop it's my favourite visit Online everyday always something new to see.

Ordered a watch delivered fast and watch is lovely.

Still one of the best department stores around

Still one of the best department stores around

I always shop here and love the stuff But i talked to two other the staffs this time and they were so rude and not friendly or helpful at all I think they lose customers if they put wrong people in store

I always shop here and love the stuff But i talked to two other the staffs this time and they were so rude and not friendly or helpful at all I think they lose customers if they put wrong people in store

Placed order online. When confirmation email come through several items were missing. No explanation why items were removed. Could of re-ordered but then have to pay delivery again! Tried chat to speak to customer services but was a waste of time.

Rather quiet when we visited, which isn't a bad thing! Looks tired and in need of an update when comparing the store to Selfridges and Harvey Nics. Staff are friendly and helpful.

I think is a beautiful shopping centre. Unfortunately not many people go there. But I advice for everyone like brands to go there for a good big shopping in a quiet beautiful place.

Awful customer service. Purchased an expensive jumper that has turned up with really poor quality. Looks thick material online and its arrived more like a t-shirt. House of Fraser insisting I pay £4.99 to return it. Awful policy to have. Not bothered by £4.99, it’s the principal. Was a regular customer but not shopping there again.

Affordable price and kid-friendly. The kids' floor has games and a toy section where kids can play video games.

Appalling-not only my order did not get on time, I returned it and cannot get my refund back despite providing proof of postage and confirmation from Royal Mail that it was returned two weeks ago. Customer Services pathetic responses noone is accountable, unable to raise a complaint via the website, there is no accountable person there, only receiving template messages and raising new case numbers which means nothing, as noone is responsing. NIGHTMARE!! AVOID HOUSE OF FRASER AT ALL COSTS! I am now writing to Head Office to raise a formal complaint.

Pity shops like this don't seem to fare well - nearly empty when visited. Nearly all very expensive stock.

Good quality but very expensive

Excellent department store for big names

Terrible service online purchase And wrong refund given so still chasing them Advise not to buy from this company Totally ignoring calls & Facebook messages & emails

Unfortunate experience of dealing with a return. They would rather find a loophole to scam you than help you. Avoid at all costs.

I would like to express my deepest gratitude for the appeal and assistance of those who visited the Manchester store during my appeal. The manager quickly solved my problem, I was satisfied. Service, speed, attentiveness, sensitivity on the part of the staff are excellent. 10 out of 5 points. Thank you very much.

The perfumer / lady that was at the Guerlain perfume section today was super lovely. She had really good customer service skills and was very friendly and kind. She helped advise me and my friend on the different variety of perfume scents from the Guerlain brand. And helped me realise that i really like the scents from this brand!

Had a TV delivered which was smashed in transit. Waited over a month for a refund at which point too much time had passed to use the order number to log into online chat. Went to the Manchester store and was helped by a lovely member of staff on the third floor called Eve. One phone call and the refund was sorted. Couldn't rate her highly enough but as for the online "sevices", an absolute shambles. Please please please improve the unnecessarily awkward online services.

The place is beautiful for shopping, but the staff is bad on the second and third floors.

Ordered a black True Religion hoodie online for home delivery next day! Got email saying it would be no later then the following Monday, only to receive another email late Sunday night saying that l had changed my mined and the order was cancelled 😡 got a refund Monday £30 missing the £4.99 delivery robbing gits…….House of Fraser NOT FOR ME…

House of Fraser was a bit lacklustre. Walked round beauty department and all staff ignored me and talked loudly amongst themselves. Clothes department pretty uninspiring also, a few staff looking bored rigid and no eye contact. Huge amounts of stock , goodness knows how they will shift it.

Some decent prices, but the usual abysmal sports direct group customer service. I don't just mean bad, but painfully bad. Buyer beware.

Plenty of choice.. lovely environment and helpfull staff

Weekend away here with a little shopping trip to the HOF. Super helpful staff- thank you

What a shame,,, the HoF in Hull closed ages ago, so always make an excuse to come to MCR, to go shopping,,, but the stores dying on its feet, its like a ghost town,, think we only saw another 10+ people in the whole store,

General nice place to shop, however when we left the store 5 minutes before closing time I said thank you to the Indian security guard, he showed no emotion. Made me left like we shouldn't have been there.

I Tend to come here for departments Game is absolutely out this world for Collectibles and Lego.. And the Menswear in the basement is Brilliant too.

They rip off customers! Last week I bought my wife a ysl libre perfume for £125 full price and today I went to buy another one the same size and this cost £155, the same exact perfume! There was an offer for 20% off the fragrances and after the full price this would cost £124. How does this make any sense it would amount to the same price. Something needs to be done. This is a scam! A week difference and they increased the price by £30. They think that the customers are thick. They’re basically taking advantage of us. When confronting the staff they had nothing to say and were blaming the manager. The service was terrible and nothing was done to help the situation. Never ever shopping here ever again!! I also asked to speak to the manager but was told I wasn’t able to. They are not doing their job properly, if there is an issue the manager should be present and available to customers so that they can deal with the problem. How is this acceptable, especially during times of price inflammation. I’m really really disappointed, I’ve been shopping here for years but won’t be returning. Such a shame!

Horrible customer service. Lost a receipt woth credit note to an item I ordered and return. Later asked the staff to check my returned item to reprint the receipt. Return Policy is inconvenient. Last time buying anything from there.

Always a very pleasurable experience

I bought loads of perfumes on sale from here of premium brands. Very reasonable . Amazing experience. Best to take gifts from here.

Very few visible staff within the store. Helpful when I knew who could provide assistance. 3 of us stood at the same counter..no staff initiative to help.

I was really surprised there was a game inside it a good one too

Pam from the YSL section has helped me purchase products on many occasions and has always been very warm, knowledgeable, and friendly. She has always recommended the perfect lipstick and foundation shades with a 100% success rate.

A lot of branded items are available

Always liked this shop. The last of the old school department stores. Glad to see it still there. I try to make this a destination store when I get to the city centre.

Great service in the men's tailoring department. Huge choice of top quality clothing. Shame there are so few stores open still...

Fantastic department store with lots of bargains to be had ..... staff were nice and friendly as well x

Very nice and clean. Both inside and outside. Friendly staff. Good choice. 10/10

Magnifique magasin avec un café vintage a l'intérieur large choix de produits et a l'étage enfant jouets de vrais espace dédiés

Love this department store something for everyone and all the staff very friendly and helpful always a good shopping experience

Good shop to buy brands with discounted prices. Men section has good stuff.

Jay in the Menswear section (Scopes) was super helpful and informative. Highly rate him. 👍

Bought Adidas jacket £180 on Adidas site hof £110

I recieved excellent customer service from Mark on the returns desk this afternoon. He went out of his way to exchange an item that had been incorrectly packaged. Thank you

Excellent department store selling as huge selection of quality products

If you want to get something nice it's a good option. Designer clothes, fragrances, homeware,makeup and accessories on three floors.

Clean and tidy, spectacular shop, excellent varirty of very good prodouct. Easy shop.

Brilliant place.... something for everyone. Quality store. Go.

Some really great brands and good choice.. shame it's like shopping on the moon these days.. soon there'll be nowhere to try on decent clothes in town and then you'll all be sorry won't you? Yes ... Go to House of Fraser and ask if Lilith is still there, they'll love that. Sorry, it's been a long week... But seriously.. go to House of Fraser we need an alternative to that weird Selfridges monstrosity near The Triangle that seems to have more style than stock...

Lovely shop. Can be expensive but you can still find some things at good prices x

Lovely big shop nice and friendly

Looking dated and in need of refurbishment. Used to be the premier department store in Manchester but sadly it has lost its sparkle.

Good: high signatures Bad: staff not so friendly it seems like it's hard to give free samples with purchases......

The house of fraser is one of my favourite shopping place. Offers are really good.

today we went to house of fraser and we had a wonderful experience with Darcy on the perfume floor x she was very helpful and extremely friendly she gave us a free samples to try and has found a perfect fragrances for both of us .Thank you very much Sweetie again! You are a star ⭐️❤️

A nice department store of what seems to be a dying industry. Served by two of the most helpful and friendly people I've ever come across in the fragrance department but unfortunately can't remember either of there names.

Gents; if you haven't shopped at House of Fraser ( Kendall's Manchester Dean's Gate ) for a while then I implore you to give it a try. The gents section on the basement floor is excellent; a superb selection of quality brands to satisfy all tastes. Shoes to coats and everything in between. Prices are competitive with the rest of Manchester with the bonus of all being under one roof. This is now my go-to shop when I want something a little special without breaking the bank.

Refused to take a scottish note. Its legal tender. Staff member didn't care. Left shop no purchase. Poor poor service.

Received excellent customer service and help from the lady on the YSL beauty counter very knowledgeable lady.

Yeah loved it not to busy the time I went that's how I like it

Women's clothes, good choice & shoes.

Whenever we go to House of Frazer, it just feels like it's going to close down ? Maybe it's the rubbish music that gives it a weird atmosphere. Or the amount of time you spend walking around for a staff member ? Was an okay shopping experience but wouldn't rush back.

always interesting to see how little the staf cares or know about their range.

House of bargains more like! Wife loved it and nearly cleared the store out but the bill was reasonable. It was quiet in store but staff respectful and attentive especially Julie in the homeware department.

After 4 weeks I am still waiting for a delivery, they don't know where it is, refund has been dennied and the compensation it's a 10% discount where you still need to pay the delivery and it's not applicable to other discounts . I have contacted them like 12 times, 1 every 3 days basically as they stated to give you an answer in 3-5 working days. After 27 days I know nothing yet, 3 times i have been told that an investigation has been raised... SHAMELESS

Had an appointment with personal shopper , Joe. Very helpful experience, picked an outfit for my Son's wedding, thrilled with the help.The store is looking so much better and some decent brands returning. , I love this store , keep up the customer service please.

Large department store. The staff were highly knowledgeable about what they did and didn't stock. It's the only mid market dept store in Manchester, not as expensive as Selfridge's and not as basic as M&S. In particular the menswear selection is great for smart casual & work clothes plus the biggest suit department I've ever seen. Similar cutlery / silverware depts are huge. Alas what I needed they did not have in stock and the staff confirmed out of stock in their warehouse. It could though do with some love and a bit of buzz. Felt a bit secondary compared to Bristol store.

Too confusing. same as years before

Was very quiet, more staff than customers

I was told I could bring back an item within 14 days for a refund, but when I came to return I was told they don't do refunds for in store purchases, they only give store credit. I've literally never heard of another store with this policy, and I won't ever be shopping here again. Absolutely disgusting

Went to collect an online item after paying a delivery charge only to find it hadn't arrive In the store . Wasn't happy that no one took the initiative to inform the customer that there is a problem .

Great brands. Great store still

A Good place for quality clothing, Lots of designer items. I went browsing for a winter Hooded coat but didn't have a lot of time. I need to return and spend more time. The men's clothing covers quite a large area.

Always love to look around a good department store. Lots to look at and some good bargains in the sale!

Variety of fantastic shops , with a wide range of clothes perfumes aftershave cosmetics and a whole lot more. Worth a visit.

Everything fantastic. Great deals

It’s so depressing in this store. Nobody ever shops there and there are no employees in such a big building. It’s always empty, might as well close it down. What a waste of electricity. I wouldn't be surprised if this store was next on the closures list.

The Squishmallow couch is all kinds of amazing!! The Game and toy shop section is really exciting! They are so big with a lot of items.

huge five floor all trademarks under one shop

I was treated like a criminal today....only passed through the storein Manchester for about 5 minutes looking for a lipstick ( about 4pm) Didn't buy one but as I left the store it beeped. All my bags searched.... everything out on the counter and the guy in the suit couldn't understand why I was not impressed! Nothing found of course apart from a few supplements from Holland & Barrett with the enclosed receipts. I think you should be compensated with a glass of Champagne for being totally embarrassed by this treatment. I won't be goin in this store again...will be surprised if it last that long anyway! I think

As far as shopping experiences go this store was great and despite not having been in a department store in years it's made me realise how pleasant it is to shop here. Prices of the items we bought were comparable if not better than online and the store has a good choice of departments and amenities. I'll be sure to pop in on my next visit to the town centre.

Love this place sales are always amazing

Visited the MAC counter. The assistant was so helpful, friendly and accommodating. I certainly would go back here.

Extremely rude staff - at a few minutes before the store closed at 6pm on 27/7/2023, at the main entrance a male staff wearing a black suit (possibly security) shouted “Shut the fxxk up!” at a customer who was politely explaining he needed to have a quick browse before the store closes. The staff said the tills were closed - when the customer said he did not need the till, the staff also immediately said “If you are not going to buy anything, you are not allowed to enter the store!” I and a few other customers all feel disappointed and sorry for House of Fraser to have this kind of rude and disrespectful staff. I personally don’t think I would ever enter this store again.

Went to purchase a suit however lighting was so poor couldn't see how it looks. Purchased suit elsewhere. Service was good and assistant agreed lighting was poor. Such a shame.

very rude , my fiancé just died ! only went in to get a package …. be more mindful , we are all struggling. ❤️

Was very quiet when visited yesterday despite the sale still on. Another sale and still quiet shoppers are mainly visitors and tourists

Lots of sale items here. Especially in the Annex in the basement. But you can find more stuff on their website too!

I shopped from them online nearly £200 they charge me £7 for next day delivery after 5 days I didn’t get my package and tracking the provided it is same as first day no one responds to my email they don’t answer phone the chat line doesn’t work I don’t understand how they do business this is my first and last but please avoid them if you don’t want lose money!!!!

Lots of sales on so worth a visit

As you would expect from an upmarket department store, good reductions in the sale

store closed at 6pm nobody informed us as we entered at 5.45pm on a Thursday. Was ushered out at 6pm having rushed to buy a shirt. Can't believe this happened in todays retail market when the city was full of people on beautiful summer evening.

Automation can't come quick enough! The customer service here is truly atrocious.

Loved the smell of dope on the way in.