Hotspot in Norwich

used to order here all the time and loved it, but I can't afford it anymore with the multiple price increases. Edit: gave it another chance and my chips arrived soaked with oil. You could literally squeeze drops of oil out of them. I also got someone else's order at the same time? Called them to tell them about the chips and extra food, they asked for it back so they could give it to the right customer which is really gross. They have no idea what could have been done to that food, and obviously the person who got it isn't going to be made aware. They told me they'd come back to replace the chips but never did. Removing one star for this terrible experience.

Got our food within 15 minutes of ordering through just eat, amazing quality, great service. 10/10

Burned pizza sent. They collected them, then called me up to say no pizzas available anymore, didn't offer any alternatives, just said there's no more pizza, get a refund from just eat, and hung up. Got no dinner now. I've ordered here over 20 times easily, pretty gutted. Won't be ordering again due to this awful customer service.

Always a good kebab - had both mixed and donner - from here and chips are lovely. Recently had a pizza and altho not domino or major chain standard, still really good.

Service seamed good but food was inedible. Kebab was dry hard and black, the meat looked old. They smothered it in Chilly sauce I believe to hide the meat. I complained but he was not interested. I used to use this place regularly but standards have dropped. Never again.

Shish kebab not cooked. Piza base not cooked... First and last time buying.....

Really nice kebab..salad and pizza 🍕 😋

Wouldn't use again, very cold meal plus raw food sent out tonight, rang up to ask for another order, met by a very rude girl on the phone, who got very protective straight away and all I tried to be was to be polite who passed me onto a gentleman who said I would have to pay again if I wanted another order and got very argumentative, used these before and never had a problem maybe new employees that don't understand customer satisfaction hopefully future training will be provided. Very unprofessional and hope they get an inspection very soon because if they are sending out food like this they shouldn't be open. Order at your own risk.

Great food for takeaway and delivery is speedy!

Honestly the best take away I have ever had !!! Very honest friendly staff and the food is amazing !!!!!!! It has always been delivered very quickly , very fresh And hot . I couldn’t recommend this place more , love you guys !!!!!!!

Cash only. Card payment would be good

Honestly would give more stars if i could, they are a bunch of friendly people extremely polite And will deliver pretty much anywhere (nr5) here food is amazing they aint stingy on the toppings and its halal 🎉 They have some really good special offeres

1 star food hygiene and it showed. Chicken didn’t seemed cooked and it was we all got so ill.

Delicious food but a food hygiene rating of 1 star!! I didn't realise this when I ordered. Sorry but I won't be ordering again as a matter of principle. 1 star is just not good enough. I'll amend my grade if and when the rating improves and I order again.

Food is hot and very nice, staff friendly

The pizza I ordered was nice but the vegetable wrap consisted of fried onion , a small piece of pepper and two halves of a mushroom !

Delicious food best kebab we have had in a long time and lovely delivery drivers too

Got order wrong and didn't like me pointing this out. Pizza was average

Great food only let down by no fork to eat with

Both kebab and pizza were very nice.However,everything was cold!!! The pizza was pretty much on the floor on the car.It doesn't cost that much to get thermal bags to keep the food hot.

Very nice shop and the staff very friendly..

Good service from the guys in there and nice pizzas too. I recommend this for sure!

Always nice food, friendly staff

I used to use this take away quite a lot, with friendly staff. Kebabs and pizza were pretty tasty albeit really unhealthy. Recently I witnessed one of the staff sneeze all over the kebab salad bar and carry on as normal! 🤮🤮I won’t be returning.

Fresh food! Our new favourite kebab in Norwich!

i absolutely adore hottys, peng food every time

Ordered meat and chips only chips turned up when I phoned them they said they will send some free meat out but will be £3.50. Won that argument asked for mayo on meat turned up surprise surprise no mayo

It was my Best shish kebab ever eated in my life

The food was great, order turned up 10 mins early, happy faces all round, keep it up lads

Good food good staff highly recommended A++++

The worst fried chicken I have ever had. Very little coating, and tasteless Order was very late too.

Best kebab shop I’ve been to always eat from here perfect food staff friendly and polite and always on time and hot on delivery thanks guys 😋😋🌺🌺